AutoZone is the only place I go. Fortunately, I have had to buy a battery or two, but normally…read moreit's buying windshield wipers, car cleaning stuff, but this trip, I needed some help and advise. We bought our daughter a new car, and I bought new wiper blades (I believe in getting high quality blades) and after I my son and I installed them, we noticed the passenger side (OK, get ready for a very technical comment), the assembly that you connect your wiper blades, that connect to the car, and the end, where you attach the wiper blade, was bent (arm). We walked in, and we spoke with Orlando, the store manager, and my first thought was to buy a new assembly, and he said let me take a look. Orlando took a look, and went inside and came out with a pair of pliers and fixed it. 1. The store was busy, and I appreciate Orlando coming out to the car, taking a look and fixing the wiper arm for us. 2. Orlando was friendly, and had a great attitude, and was willing to help and assist. 3. Orlando also saved me $80.00 if I had to go to the dealer to buy one (not including labor. This location is not my normal store, but we were closer to this location, but I have received excellent service at two other AutoZone stores in Arlington. Thank you Orlando, and thank you AutoZone.

Thank-you to employee Alejandro, he helped me figure out what was wrong with my car. He smiled and…read morehad a very good attitude . Good customer service.

Gregory is the man there! He is so helpful and willing to go above and beyond helping me find the…read moreright parts to get my vehicle going. He has helped me on multiple occasions! i'm all thumbs when it comes to cars. he helped me change my wipers, get into my locked car? and replaced my battery. every time, he came through. i appreciate his help and knowledge. he is a great asset to the OReilly team.

Wow that was a shock, I had parts for my daughters car, I had no receipt and couldn't remember the…read morephone number it was bought under, were talking expensive coils, filters and plugs, I don't have a receipt so I knew I would not receive $$$ back so usually they give you a store credit but not this manager, he said there was nothing he could do to help me, so I got nothing for the return... But at least after I explained that these parts are no good for me the manager helped me out by throwing them away for me, wow, never again will I return to oreilly and I will use this experience in my economics class ... Hay at least I got a lesson from it that I can pass on to all my high school students.... Crazy... Oh well...

Josiah was exceptional and made sure I knew all things needed to keep my car in great shape.read more

Hands down one of the best car buying experiences I've had! RENAE was AMAZING!! She was so…read moreprofessional, kind, and easy to work with. She helped me to find a car that I was really going to be happy with. Roger in finance was equally great and made sure everything went smoothly. I felt taken care of from start to finish. He was very knowledgeable and helpful with the process! Thank you both for such a great experience! I will absolutely be recommending people to come here! And to ask for Renae!!!! Say hello to my baby Nesta the Nissan #iykyk #acotar

What a joke. I paid $150 for brakes that needed to be ordered and the expected delivery date (ship…read moreto store) has passed. The store cannot give me an updated ETA and after telling me they may not have ordered them when they were supposed to and he said that the 'customer service people don't know sh*t'. His words. Then he said maybe there is weather in the northeast. Yes, those summer ice storms can be quite bad. I see why your store rating is so bad.

Deep breathe!! So I visited this location twice in the last 24 hours. I needed to rent a /c pump…read morevacuum. First Bob ( customer service specialist) which is in his name tag had me wait 15 minutes while working on something and I was the only customer in line while the other staff member was outside helping client. I figured what he was doing was inform and could not wait so I waited patiently. Today, literally 5!minutes ago I returned to deliver back the pump vacuum. There were 3 staff members. One younger Latin American lady, older Caucasian female and Bob. The younger lady was helping a customer. Non and the the other staff member where changing bulbs in something at the counter. They both looked at me and never acknowledged my present. So far horrible Customer Experience. I am the only person in line so I wait patiently. 10 min Ho by and Teo more clients come in and get in line. Still no acknowledgement. 5 minutes more pass and nothing. The phone rings and Bob quickly goes to answer it.Finally the older lady quits with the trying to change the bulb and calls me to the counter. At this point the line is 4 people deep. Worst Customer Experience seen in a long time. At least let the customers know you acknowledge them with " Welcome and we will be right with you" Will just visit other locations in the future as Autozone is a good place to shop with normally great customer service.

I have been greeted as soon as I entered the store. They had what I wanted at a reasonable price…read more The installation started on time. Everyone in the store was friendly, courteous and professional. They offer the type of service that's really hard to find now

Got some nerf bars to make things easier for my wife and son to get in and out of the truck. The…read moreemployees are great and very knowledgeable when it comes to the products they sell. Install was great as well. Highly recommended.

Absolutely trash place. Idiot left his dirty greasy gloves on as he was touching the interior of my…read morecar during a simple inspection. Left black grease stains everywhere. They don't care about anything it seems. Go literally anywhere else to get better service.

First I would like to say the manager Hilpo is very honest, trustworthy, and legitimately an…read moreexcellent person who cares about all customers. I've been coming here for over 9 years professionally and with my personal vehicle and I totally recommend this location as he has customer service skills and is always respectful. I had major work done and they did not disappoint.

Hello My experience with a find great team of friendly…read morepeople... 7/11/2023 When people in your life complete accomplishments or achieve success, it's a great time to show your support with a congratulations note, and to whom it makes concern that my experience with three excellent associates and their beautiful smiles my experience was, to say the least extremely enjoyable! Thanks to Ali, Debbie, Mandy, and Abraham. I went in to get a part for my new Toyota 4Runner and not expecting to get the service, but I was astonished by the welcome I received. Praising employees for their work encourages them to continue improving and get better at their job. Thank you so much for making me feel welcome!!! Since many people appreciate praise and congratulations when working hard, my words may motivate them to continue working hard because they know the value of their contributions. With associates such as Ali, Mandy, and Debbie I wouldn't want to go anywhere else! If other businesses would have cheery and friendly people like Debbie Mandy and Ali or others I didn't have a chance to meet, we would be in a different world with kindness and love for each other. Blessing to all. Julio Rendon 213 361-6002

Best deals in town and even better than eBay prices. I replaced hood fenders and grill at a…read morefraction of what competitors were asking.

Worst customer service the Manager Melissa is soooo rude her employees are better at customer…read moreservice. I feel they need the management position not her. I have been in management and she is just rude! Will be reporting her to cooperate for sure! And the other girl employee too! They both hang up on you when they can't understand your question.! If your girl management Employees DONT KNOW ABOUT THIS STUFF they need to find another job!!

We needed a new battery for our GMC Yukon. The folks at O'Reilly's not only sold us the battery but…read moreinstalled it for us! GMC doesn't play around with their vehicles--the old battery was heavy and difficult to remove --the folks at O'Reilly's were up for the challenge and got it done efficiently! I was one very happy customer to say the least!