Advanced Auto 16605 East 23rd St S · (816) 461-8801…read more I purchased a headlight switch and installed it. The switch failed the same day that I installed it. I was near an Orielly's, so I grabbed a replacement and installed it. The new switch works perfectly. The manager at Advanced refused to refund me for the defective switch. He told me that they cannot return electrical parts. He could give me another low-quality switch. I didn't need that because I had to fix it when it went out on me. Orielly's has never given me any trouble returning electrical parts. I guess I now know where to spend my money from now on.

If I could leave no stars I would this place claims the owner will take care of you with battery…read moreand then if or when you come back they won't do nothing for you I bought a battery let than a year ago won't hold charge was told to bring in they will help me out drove 25 mile to the store fore them to tell me there is nothing they could do would never go back or recommend them they will reply to these review that they would love to get more info tonight situation but notice leave no name or number.... super nice when you come in to buy something but dont return cause they will not be the same!!! Sad place

Would like to say a big Thank You to the staff at O'Reilly's tonight. With the cold and wet ice…read moremixture coming down my battery gave out. They checked it and replaced it at no extra cost. When I said thank you they said it's no big deal. But to me it is! So thank you O'reilly's for finding great employees that care when they see how much a customer is stressing. Great service and great price. Its why I always come to this store!

From the owner: Get the job done right and save money on your repairs with parts, tools, and accessories from your…read morelocal O'Reilly Auto Parts. Stop by any of our 6,000+ locations to enjoy free store services, including O'Reilly VeriScan Check Engine light testing, wiper blade & bulb installation, fluid recycling, and free battery testing near you. If you need a specialty tool for a one-time repair, check out our Loaner Tool Program, where only a refundable deposit is required to get you the tools or equipment the job requires. Stop by an O'Reilly Auto Parts store near you, where our parts professionals are happy to answer any project-related questions and get you everything you need for a complete DIY repair. With locations across the US, Puerto Rico, and Mexico, there's always an O'Reilly Auto Parts near you!

Wouldn't leave ONE star!…read more This has been the most frustrating and unprofessional experience I've ever had with an auto shop. My car has been there since the end of July--nearly three months--and it's still not repaired. I was never told the part was on backorder, and after contacting my warranty company, I found out the part was actually available when the repair was approved in late August/early September. There's no reason this repair should have taken this long. They also tried to overcharge me, falsely claiming the extra cost was part of my warranty deductible, which my warranty company confirmed was not true. When I asked about accountability, Pete (the manager) said it was "neither my fault nor theirs" that the part was delayed -- yet no one ever communicated anything to me throughout this entire process. To make matters worse, Jordan hung up on me, and even after calling multiple times in one day, I still received no clear update on when my car would be fixed. They finally called me back, I got a call saying I have to pay prior to them even completing the repairs. I have never even heard of such a thing! I've had my car serviced several times by Kia and NEVER have had to pay prior to my services being completed! Despite the entire headache they have caused me! They also "mistakenly" thought I traded in my car which is why the communication also stopped! This dealership has shown zero accountability, terrible communication, and complete disregard for their customers. Not once have anyone thought to even apologize or take in how I felt as the customer! I would never, ever use this dealership again -- and I strongly recommend others stay far away.

where do I start ... first love all my Kia's 4-5 from bob sights ... last free oil change told me I…read moreneeded alignment... said no thanks ... guess what started vibrating afterwards... discount tire rotated and balanced tires ... guess what no vibration ... sorry Todd ... Will not get my or family business anymore ... Jay Riley

needed a battery for my suv and Shelley was so helpful and the kindest person. I found her…read moreknowledge of various things to be very helpful. Just a delight to know that people care and go above and beyond their duties. Will def be returning to this location in the future

From the owner: Your local Advance Auto Parts store and its knowledgeable Team Members are right around the corner…read moreand ready to help with the parts you need to get back on the road. Advance offers a full assortment of leading name-brand automotive aftermarket parts and products, answers to your DIY questions, free curbside services, and fast, same-day delivery options. We carry leading brands, including ARGOS motor oil and fluids, Carquest parts, Meguiar's wash and wax products and DieHard® batteries. Our curbside services at most locations include free battery testing, free battery installation with purchase, free front and rear wiper installation with purchase, free engine code scanning, and free starter and alternator testing. To get what you need fast, Advance offers same-day services, including in-store and curbside pickup in stock items for orders placed online or with the Advance Auto mobile app. Stop in and Advance how you get back on the road. Advance Auto Parts, Inc. is a leading automotive aftermarket parts provider that serves both professional installers and do-it-yourself customers.