I just had an amazing experience at this AutoZone. Both of the gentleman there were very helpful,…read morebut Rich stood out from the crowd. I came in for testing to see if my battery was bad and it definitely was! Now, it's part of their normal promised service to replace a battery for free, but mine was extra special. The main terminal was completely corroded as well as being too big to get back onto the new battery. So he had to find a new terminal for me, but in order to put it on, he spent almost an hour working over the hood of my car in the cold and wind. Plus there were other customers to help in the meantime! The only cost was to pay for the new terminal cap piece. There was no cost for his labor at all. Rich was kind, patient, very understanding, straightforward, helpful, and more. When I tried to give him a tip of thanks at the very end, he said "thank you, but no thank you" and that the best way to show him thanks was to just keep smiling for the rest the day. I didn't know customer service like this still existed! Thank you Rich and thank you AutoZone!

Had all kinds of check engine lights on and had to stop by here to find out what was wrong. The…read more(assistant?) manager was very helpful and got me the things I needed to get back on the road safely.

I reviewed this shop at their new location, just across on 95th Street, on the East side of I-35,…read moreinstead of here, at the old location (south across 85th St from Costco). But I keep being reminded to complete this review this spot, so check out my review of the NEW location, where it gets 5 stars!

I was driving my family around in the van when I hear a chirping sound under the hood, then my A/C…read moregoes out, and my battery light goes on. It's 95 degrees outside. In my best Scottish accent I yelled, "Great! That's just great!" I pulled in to O'Reilly's on Marshall drive (just off I-35) . The first guy tests the battery, and says it's indeed low. I asked for prices on a new one, but he pointed out that my current battery was under warranty from the place I bought it, so I should take it back. This alone is worth some stars because it saved $80, and was honest, but it gets better. Meanwhile, I looked down and saw my serpentine belt was broken in two! That's not good, and explains the rest of the problems with the AC and battery. To have the van towed and have even a cheap mechanic replace this would be $300 MINIMUM, and likely more. I bought a belt there for $12, and another O'Reilly guy helped me replace it. He looked up the diagram (it wasn't under the hood like usual) and loaned me the tools. Within 45 minutes or less, I was back on the road and all is good. So what could have been a day or two without the van and $380+, turned into $12 (plus what I tipped the guy on the side) in under an hour. If I need any auto parts or advice, there's only one place I'm going henceforth!

I went in with a battery problem. The kit I needed didn't have the nuts and washers needed for a…read moreproper replacement. George found some spare nuts and washers I needed and explained the best way to make the repair. My Nissan now starts perfectly and the part George recommended works perfectly. I've always had a great experience at this location, and at all branches. Go see George, he'll fix you up! 5 stars!

This place is awesome! I work at a business behind this store. One of our customer's cars would not…read morestart after a closing. They were elderly and was calling a tow all the way to Sibley, Missouri. Our receptionist called this store and asked if the manager, Will, could come take a look. He came right over and it ended up being a battery, he replaced. Will went above and beyond! Thank you for being such a kind and decent person!!!

Outstanding service. Got a call within minutes of sending a request via their web site. Talked to…read moreme about the various options. Completed the sales order on a Friday and they were at my house on Tuesday. Completed the install in about 30 minutes. Very professional.

Absolutely horrible experience…read more RUN don't walk away! They vandalized my car. My insurance asked me to file a police report . They ruined my car, got grease on my door panels. Left my vehicle outside with the window down. Worst experience ever. They are unprofessional, terrible crooks. They wanted me to pay in full and hadn't even been able to work on my vehicle. They friend the MCU when the took the HV battery out. They pulled it out before updating with Tesla. They got the car bricked. Then Tesla confirmed they bricked it and Green Tech said I needed to pay for that at Tesla $2500. They are amateurs. No idea what they are doing and then they held me responsible for their mistake. Buyer before. My insurance is now filing a claim with their insurance company. When my husband went to pick up my car (From Florida with my 11 year old). The manager instructed a courteous employee to not help with anything. My car is fragmented, it's hot out. Very rude staff. I can't believe the experience - total crooks

they are not an honest shop. They took advantage of a coworker.. they replaced a thermostat housing…read moreafter I sent just the thermostat . He could have just swapped them but instead decided to order a whole new one. The car was in for over heating and he said he pressure tested it.. there is no way because the water outlet housing was cracked all the way up and through on both lines . coolant would have been spraying everywhere or blown them apart.. the hoses were soft and needed replaced. I called to discuss the bill and he got mad and started trying to add more .. he said he didn't charge for the thermostat housing that was gonna be another 60$.. I told him no you will get it back we put a stainless aftermarket thermostat housing on and a stainless water outlet housing on and replaced hoses . The turbo had NOTHING to do with the car overheating!!! Yet he charged 135$ for a turbo kit and 400$ for turbo labor when a simple basic pressure test on the coolant would have exposed the leak.... You could smell the antifreeze and see the leak! Anyways she paid 772.55$ for NOTHING a thermostat housing she didn't need.. the antifreeze and a turbo kit that I'd love to see receipts on... because it's not there.. I looked .. she has a car that still overheated... he fixed nothing and him and the lady cussed us out when we questioned the bill and work.. it was leaking this bad when she took the car in.. I have before and after pics of the car..

Had my catalytic converter stolen for a third time and put off fixing it for over a year. Finally…read morecalled around and this place was the best option. Took it in one afternoon with no warning. They fixed it in 3 hours and we had it up and running smooth and quiet as ever. Was also one of the cheapest fixes lol. Would recommend!