‍ ugh, this is upsetting but we are very disappointed in how they do business. My husband and I…read moretravel with our Travel Trailer. We were home after a long stent in Nevada for my husbands work. We had a water leak in the back of the camper. We specifically wanted to get this fixed so, since we had time we scheduled an appointment. Along with other things like lights, electrical, outside kitchen and grey pipe needed some maintenance. They assess and say it totaled (the floor is damaged due to the water leak) we should get a new one... No, we don't want to do that. We have extended insurance which Helps. They say they identify the cause of the leak. They keep the camper for about a month maybe a bit longer. So we pick it up after they are done.. about $10,00 worth of work. My husband and I leave for another job.. we hook up, water starts spewing out of under our camper!! Fixed the leak? Identified the problem?? I think not. Long story short they "bypassed" the water heater and didn't even look at it. Nor did they hook it up to see if they fixed the issue! I WISH I would have taken pictures at its state when we got it back. Nails, towels, screws and dirt ALL OVER THE PLACE! Now, they want to say they did nothing wrong! You didn't do your job! Nor did you check your work so no you didn't break the water heater but you HALF ASSED YOUR JOB and didn't check to see if you actually fixed the problem. We also had a new leak in the bathroom sink where they didn't attach it securely.. they would have know that if they hooked it up again to water!! Don't use these people for maintenance on your Rv or TT. They won't even admit to doing a shit job. They paid for a maintenance man to come out and check it out. They should be responsible for everything but NO they won't take responsibility. So we are assed out money due to their negligence. This is what I got back.. this is $10,00 worth of work.

Very disappointed is customer service at this place. We traveled from Pella Iowa to purchase a 2022…read morefifth wheel September 2021. We were missing a a awning cover when we picked up and they told us they would mail us one. Never received and of course when we emailed or called CS no one would return our call. Finally when we did speak with them and now it is end of February and still no cover. Their answer was to go to Grand Design to resolve and they have not helped us either! You spend the kind of money we did on RV you expect to be taken care of.....I would definitely not recommend Lifestyle RV. TERRIBLE SERVICE.

Honesty and value - what else is there? We took our little…read moreRV (24' Airstream Interstate) to Premier - we've had it for 4 years, and usually took it to another place in east Kansas City - won't name them just to be polite. Premier swapped out our awning, replaced our coach batteries, fixed a clogged drain and a couple of other minor items at a total cost about half of what we expected. More importantly, they communicated with us at every step - advising of costs and options and getting specific approval. I think this is a family business (dealt with the owner usually) and they are very concerned about their reputation - which means they'll stand by their work. Color me as a repeat customer.

I am so pleased with this place! I took my TT there for winterization and they not only di that,…read morebut, they found other things that froze and fixed it. They stayed in touch with me and kept me informed before they did anything. They did not ry to charge me for stuff I did not need. I just pulled my TT in and they moved it as needed. Stephanie and Mike are heros in my book! I will never take my TT anywhere else for service!!

We loved our VanDOit experience from first glimpse of a rig through the ordering process, the…read moreagonizing wait, and the final reveal. They were amazingly helpful all along the way. We felt like family. Now comes the adventures and fun of making it ours! "Cool van!" has been the greeting everywhere we go! So great to roll our mountain bikes in and out! Love the security of having them contained. Thank you to all the hands at VanDOit who made this dream of an adventure van possible.

Thanks VanDOit for helping me understand what it feels like to be a celebrity every time I step out…read moreof my van! The world seems to share my ecstatic enthusiasm for this incredible product every time someone passes by the open doors with a glimpse inside! It's truly the most remarkable van conversion on the market with a final product that's as much about style and functionality as it is about durability and performance! Imagine Pimp My Ride meets adventure vans in a way that's still incredibly affordable and the result is VanDOit! Is it weird that I'm sleeping out in my van even when it's parked outside my house??

First time camper purchase. Multiple employees over multiple visits took time to explain things and…read moreshow us around a lot of campers. Very knowledgeable and friendly people. Ask for Kyle or Clint!

Horrible customer service especially with the GM Sean, we recently purchased an rv through liberty…read moreRV and we've only had our RV a week and the A/C stopped and now we can't get an answer from liberty RV and how long this process will take to fix it. We get no returned phone calls or updates. I don't recommend buying from this place and take your hard earned money somewhere else

Overall the experience was quick and easy. Steve was friendly and made it a mostly painless process.read more

If you don't know their rules.... You better learn them. We bought the camper new and took it in…read morefor service in about a month. First time use the AC failed both days while sitting in the sunshine. This was explained in detail. The attendant said the AC was tested "for 5 minutes" and no problems were found. To have them test over a period of time, as requested, we had to get back at the end of the service line. Two more weeks. Fix the missing trim - NO. All other questions were dismissed. We had to ask to have residue from stickers off the front and the AC cored wasn't put away correctly. ALL the lights inside were left on. Glad I checked before leaving. They did fix the front door so it closes without being slammed. ..... all-in-all... A very disappointing experience.

Sold Us a Moldy, Leaking RV -- Then Refused to Help When Caught…read more Review: We purchased a 2012 Jayco White Hawk Ultra Lite from Trailside RV Center in Grain Valley, MO -- and it turned out to be a moldy, water-damaged, structurally unsafe nightmare. None of this was disclosed at the time of sale. Shortly after purchase, the floors began softening and rotting. Active leaks were found throughout the unit. A pest control professional confirmed it was uninhabitable due to excessive moisture and decay. During a conversation at the dealership, a manager accidentally read aloud from an internal inspection report -- clearly stating "bad seals" -- which Trailside never disclosed to us. That was the moment we realized: they knew. When we reached out to resolve the issue, Pat Baggette, Trailside's controller (who also happens to be a licensed attorney, though not listed as their legal counsel), responded by email stating that, due to our decision to involve third parties like the BBB, they were no longer willing to work toward an "amicable solution." We paid over $13,000 for a trailer that was unsafe and unfit for living. Trailside chose to walk away rather than make it right. If you're thinking about doing business with them -- don't. Get a third-party inspection. Record every interaction. And most importantly, don't trust their word.

Traded in a Jayco 22' NorthPoint for a used Super C. They claimed I misrepresented my trade…read morealthough I provided detailed pics. There was one minor issue that was my fault which happened after the online appraisal form. Once I dropped the trade off a day before we were to make the deal, they went over it in great detail and used their assessment to devalue my trade. They claimed $5k in repairs needed to resell. They brought up issues that I had no knowledge of and many were Jayco quality and workmanship related. They attempted to assess the unit as if it were brand new. They sell this junk to us knowing its junk then use that against you to devalue your trade when the time comes. Just like all RV dealers, shady and untrusting. Did the deal anyway as they caved. Your better off buying from a private seller as dealers cannot be trusted.

Had a power surge and consequently an electrical system failure on our travel trailer. Since I was…read moreclose by I went to the shop and spoke with Adam. He told me to bring it in. I was back within 30 minutes. He told me he would check it over and give me a call. The inverter, microwave, and refrigerator were fried! He told me he would order the parts and have reassembled and ready to go within several days. True to his word he called several days later. It has now been about six weeks later...we have had opportunity to camp and test the system out now. Everything works like new! I am very pleased with the work performed. Adam Gentry, whom is the Shop Mgr., was a life saver for us.

Two words: Serve.Us!…read more That's exactly what we found upon inadvertently stumbling into Midwest RV. (Long story short: we flew from Ohio to Kansas to look at specific trailers with one of Midwest's "competitors" [loosely defined "competitor", in retrospect]. We learned things about each trailer only AFTER arriving and that would have likely kept us from making the trek. Frustrated, disappointed, and heading back to Ohio from a failed mission, we noted a trailer on Midwest RV's property and thought 'what the h*ll, we can always look.') Two words: Smart.Decision! It was 20 minutes to closing (ON A SATURDAY EVENING), and without missing a beat, one of their SERVE.US (v. sales) reps offered to open up the slides for us to better view the interior. We both hated accepting the offer that close to closing time, but otherwise a wasted trip AND what we had seen with the slides in looked really good. Next-level service: They offered to pull the trailer over to the building, hook it up to electric, and power on the a/c (it was a SUPER hot day). They suggested we go get a bite (with recommendation - the little place d'town was very good!), come back, and they'd leave it open for us to check out how well the a/c worked (and it did). Through calls and text we were able to negotiate a deal with Larry "Bighorn" (owner) on what we're very happy to have stumbled upon. Also, through calls and texts were we able to work with Larry to secure a transport* from Kansas to Michigan. *Rocky, was also nothing short of a kind, cautious and careful, professional. While there were some (unforeseen) issues that arose with the camper upon arrival and habitation (some rookie-owner, some mechanical), Larry was readily available to walk this rookie owner through both. One of the unforeseen issues required transport to a local dealer for repair. When that dealer was unable to return the trailer, two words: Larry.Bighorn. Upwards of one year after purchasing from Midwest RV, Larry was AGAIN able to be counted upon with the constant serve.us. that we'd come to know and appreciate. Not only was he able to locate another transporter for us, but Boyd was just as professional as all the others we'd come across orbiting Larry Bighorn. Midwest RV, Larry Bighorn - his staff, and the transports he was instrumental in arranging - have been nothing short of a timely, friendly, knowledgeable, and attentive group of business professionals with impeccable follow through and follow up. Perhaps evident, but I cannot say enough about the level of serve.us these folks have consistently doled out. This, coming from an individual with years in the service industry under her belt. (Or, said a with a bit more crass - a service snob; alternately, service witch with a 'b.')

Met these guys at a local RV show. I was undecided about purchasing a travel trailer so we were…read morejust window shopping. One of their trailers caught our attention and we found ourselves repeatedly coming back to it. Kyle, a rep from Ottawa, wandered over on our 4th or 5th visit and asked if we had any questions. Not wanting to be subject to some high pressure sales I said no and he informed us to simply call him when we did have any. Well we hung around that trailer for a while discussing whether to buy it when Kyle came back. I asked him to work up a full final price quote (price, tax, fees, etc.) and he did. I then said we wanted to i discuss it further and he left us alone. At this point I had some doubts if this size trailer would be suitable for us I found Kyle and asked if they had a particular model (from the brochure) there and they did. We looked at it, Kyle again workEd up a final price quote, and we decided to buy. That was Saturday; in the past 3 days I've bombarded Kyle via text with numerous questions and he's always responded promptly. We picK it up this coming Saturday and I'll update further then.

From the owner: At Ottawa RV, LLC we strive to be the best RV Dealer in the area. We want to serve our customers…read moreand their families so that they can make memories together! We offer many services, such as, RV Sales (new & used), RV Rentals, RV Parts & Service, Stealth Box Trailers and Uhaul. We carry KZ travel trailers as well as Viking pop-up trailers. Our used inventory is changing everyday, let us know what you are looking for. We look forward to working with you!