Every time I step into this autozone it seems to be the only place with great customer service…read more Today I was helped out by a super sweet woman who helped me find the headlights I needed and even found them for good price for what I was looking for. She asked her coworker I think his name was Jonathan to help me put em in my car (it was a struggle to take the lid off) and he found that I didn't even need them ! They just weren't plugged in( silly mechanics) so he helped me plug them in and even left the lid in a place where next time I could easily replace the lights myself. Thank you so much guys! I'll be back for other car needs for sure!

2225 S WESTERN AUTO ZONE!!!.... EXTRAORDINARY SERVICE!!!!…read moreJOEL got to put you out there BRO Appreciate help "above and beyond", Keep up the good work guys!!

Will M was really helpful and nice! I ran into the issue with returning a starter that failed after…read morea couple of days and he made the refund process so easy and pleasant, if you run into any issues I recommend Will M!!!

I had by far the WORST customer service in my life fro the Parts Manager Paul!!…read more I called on 12/26/17 and spoke with him about the battery I bought a couple years back,causing me a lot of problems and needing to get jumped every few months. He looked into and found a much stronger battery (that he even stated was recommended for my car) and verified it was in stock. He agreed I deserved a discount for all of my trouble and I felt satisfied. Fast forward to later in the day when I finally get jumped and arrive at the store. He starts ringing me up and the difference is MUCH MORE than what he stated over the phone. First he kept pressing on a button (with a condescending attitude) and kept repeating: see, it won't let me put the discount in. I THINK HE MUST HAVE THE ATTITUDE THAT WOMAN ARE IGNORANT AND DUMB TO THESE THINGS. Then he tells me that I'm charged a core fee because I'm not returning a battery. I said, I am returning a battery. He said, is there a battery in your car? I said no, because you just pulled it out and it's sitting right here, on the counter top! He said, exactly, so you don't have one in your car!! (I swear I'm not making this up. He then tells me I can either pay or he can put the old battery in my car. I decided to pay and deal with this issue later. He also proceeded to tell me that he really doesn't give a shit! And when I told him that I hope he has enough morals to install my battery correctly, his reply was: "That's just about the dumbest shit I've ever heard in my entire fucking life". VERBATIM I HAVE REACHED OUT TO THE CEO OF AUTOZONE, Bill Rhodes, but have yet to get a reply. At this point, I have decided to file a complaint with the IL Attorney general and see what happens. I will update this review if I hear back and an effort for a resolution is made. I wouldn't have even given the 1 star, but I didn't see an option to rate lower.

Just wanted to give Alex a huge shoutout for helping me out yesterday Sun 3/15/26. Came in looking…read moreto replace windshield wipers. Not only was he incredibly helpful with guiding me which were best for my car, he also replaced them for me after I told him I had an hour drive out! While it was raining too. Very appreciative of the gentleman. Thank you, Alex!

Have James the parts manager go through communication, and customer service training classes so…read morethat he is no longer complacent in his position to the point where he forgets to puts the customers first and treats them as though they are a burden to his day versus the reason for him being in the position that he is in within the field that he chose. Not to mention giving him a lesson when it comes to integrity so that he won't lie and say that he is the only person in the store when someone calls to raise awareness of a concern that they felt need the attention of his superior in regards to his actions ESPECIALLY when I just left the establishment and knew otherwise. But he got my brake light in for me so he gets a star for that.