I have going here for 20 years and have been happy to see them grow so much during that time…read more Always top notch service and quality parts on hand.

O' Reilly auto parts 1589 Lee street is a great, knowledgeable auto parts store, they are really…read morefriendly!! Ask for Jack, he's knowledgeable and friendly!! He's been helpful every time I'm at O Reilly Des plains.

I came to buy a headlight bulb after I noticed it had went out. I am minimally car savvy but even…read moreso, Josef came out as soon as I popped my hood in the parking lot, took the bulb out and took me inside. He grabbed the new bulb and met me at the counter. After ringing me up, he took me outside and then installed the new bulb without even asking. A++ customer service, did not expect this at all.

Seems like people who work at auto parts stores just don't want to help customers. Or maybe it's…read moregendered? Because this was the second one I went to and the only time the guy spoke to me is when I brought my stuff up to the desk to purchase and ask a product question. I bought some wiper blades here but when I got home to put them on, the first one didn't work. So I headed back to the store and was apprehensive because I didn't think they'd let me return the one I opened, but he returned it without issue. Apparently they usually come with different clips to fit various wipers, but this one did not come with any attachment clips. I returned all of them since I didn't want to run into any other issues. I was surprised by the cost of the wiper blades (about $35 each for the driver and passenger side, and I bought a rear blade as well) and for that I decided I'll just let the dealer install them. It's less expensive to have them do it.

I have been going here for 7 years and I never had a bad customer service experience like today…read more Rosie D has an awful attitude. Super rude and was extremely disrespectful and hostile as soon as I asked for her assistance. I didn't know something about my car and she mocked me in front of her coworkers twice & scolded me for not knowing. Throughout assisting me and checking out she continued to have a nasty energy/ attitude. The other 2 gentleman were respectful and actually helped me out. Never will I go back and use my money here. She needs a reality check. She can't continue to treat customers who are spending at least a couple hundred poorly. Absolutely awful.

I stopped in to pick up some windshield wipers. They're not overly friendly; didn't say hi or…read moreanything. Perhaps because it's a small store but they didn't have much of a selection of wipers, to the extent that I walked a couple other aisles to in case I was missing something. They didn't have what I wanted so I left (without anyone speaking to me whilst in the store).

On a snowy day last year I discovered the lens cover on one of my car's rear lights was cracked and…read morewas anxious to have it repaired. I visited this Napa store and asked one of the employees, Mirek, about the availability and price of a replacement lens and he quoted me prices for two lens assemblies, explaining that the cost depends on the kind of light I had. I didn't know what kind, so he walked with me to the car (in the parking lot) to see if we could find out. At Mirek's suggestion, I turned the car lights on and we both looked, but could not tell which sort of light it was. I asked how difficult a replacement would be, he showed me where the access panel was on the car, explained a bit about the connections. I asked if he would do the work and he said he was not permitted to. However, I had time that same day to go home, find out what the car required and with what I'd learned from Mirek to go directly to a nearby repair shop knowing what to ask for and expect. Mirek was so helpful; I feel he represented Napa very well. Many thanks! -- Harolyn T., Des Plaines

Desai really helped me with battery part today. I truly appreciate his help. For any future auto…read moreparts purposes, i highly recommend this place!

Needed help with a battery and these guys really came through for me helped me install it also !read more

This place had a replacement battery for a 1973 bmw 2002tii. Yayyy. They were knowledgeable,…read morehelpful and easy to work with.

This store made us waste over 2 hours because they gave us the wrong part. We had to wait for the…read morepart (alternator) to be shipped in, but we wanted to get it quicker so went to a different location that had the part. However, this store was the one who charged us the wrong part. They were unprofessional and gave little assistance, it looked like they were guessing on which specific part to charge us. It ended up being the wrong part when we tried to install so we had to drive another 30 minutes to that second location to exchange the part. The second store was much nicer and actually gave us the RIGHT PART. And most importantly-- IT WAS LIKE 50 BUCKS CHEAPER (whole part was basically 400$). So this store charged us for the MOST EXPENSIVE AND NOT CORRECT FOR OUR CAR ALTERNATOR. Learn how to do your job correctly please and double check your parts so poor people don't end up wasting their whole days over your pathetic little scams to overcharge customers!

Amazing team! The staff is doing well. The store looks great! Everyone is very attentive to…read morecustomers.

Drove to this location although it's a bit out the way for me. very knowledgeable. GREAT STAFFread more

Pierre was super helpful in helping me with my wiper blades. Will only go back to autozone for…read morewiper blades.

Staff assisted me in selecting and installing new wipers - I offered a tip and she declined! So…read morekind and refreshing!

This is the go to place in Chicago to get your car done. Real people with high end quality work,…read moreknowledge, and customer service. Could not recommend this place more.

When we first got our Tesla Model 3 my husband thought I was crazy getting it wrapped with Xpel…read morepaint protection film at Midwest Autobanhd. Ross also put a scratch guard plate on the underside of my front bumper. Ross was great and is a great guy. After two years and countless scratches on and under my bumper, another high end car shop doing other work on my car confirmed that the Xpel "wrap" and the plate both saved my bumper and paint job. I brought my Tesla back to Ross and he replaced the wrap and confirmed that the car was protected by his original wrap.It looks fantastic it looks brand new. Here are pics of the wrap being scratched after 2 years of use and my car after Ross's shop replaced the wrap. Love it!

Freddy was nice and welcoming and very knowledgeable. I recommend this place to anyone looking for…read moreauto parts. Very decent prices and he has two warehouses so he definitely has what u need

Been a customer for yrs. On Pulaski ave. Then on diversey. Now on Knox St. you can't go wrong…read morethere the price is right. Big plus is they have a mechanic there so it's a one stop shop. Thank you sam