Spent $2000 to have my bmw 335i fixed. What they did didn't fix it at all. I called and called but they refused to call me back. I definitely felt ripped off. read more

Solid shop, these guys helped my car back on its feet over the weekend. I drove up from Southern California, and my clutch/pressure plate gave out on me as I entered through Oregon. Maybe a sign for Californians to stay out! Haha. Even though my clutch gave out, I was able to drive the car all the way to Eugene and pulled into the Fred Meyer off the Beltline. My girlfriend was already in town and stayed a few houses down from the shop, so I gave Autobahn Imports a call. They quoted me a solid price, and told me it'd either be fixed the same day (Friday), or will be fixed Monday. Unfortunately, my transmission was having some issues separating, so we'd have to wait til Monday. I felt a bit bad calling and bugging them to get an update, I really wanted to drive around the Portland and Washington area in my car, but they updated me with every call. I was able to get my car back Monday with no issues other than my speedometer not working. I didn't notice this until I took off for a drive to get some food, and was able to get back before they closed. They checked the plugs on the VSS, and it looked fine. Unfortunately, we couldn't give it a better look. They were closing, and I had to drive home that same day. The clutch got a good break in on the way home though! However, I did take the VSS out and noticed it was missing the little key inside that spins. So the key may have came out when they took the VSS out, or it somehow disappeared on its own. I went ahead and got a replacement at home, and it's fixed now. Overall, great service and great price. They also gave me the car a courtesy wash. I highly recommend them. read more

I highly recommend Autobahn Imports! I love my 2004 VW Beetle convertible. I waited 10 years before buying the exact one I wanted. When my 'baby' needed repairs, Autobahn came through for me in exemplary fashion! The estimate, repair, cost, and customer service were outstanding. They know their stuff. My repairs even came in a few $$ under their original estimate. I will be taking my baby to them for maintenance in the future. read more

I recently bought an antique jaguar in eugene and was attempting to drive back to my home in salem when the car broke down. I contacted keni @ autobahn the next day and he agreed to pick the car up and look it over. i mailed him the keys and he took care of it. i found him to be not only competent and helpful, but extremely polite in a charming, old-fashioned manner. I appreciated his adding the tow truck to my bill w/o a seperate pymnt in advance (which i did not possess at that time!) and the fact that he didn't suggest or make any repairs that weren't needed. i reccommend his services w/o reservation! sincerely- Kurtis Kent read more

I had my Ford Focus put into running shape after sitting for a year due to cardiac problems.Autobahn did an outstanding job. Tony Gregory read more

Our Mini warranty was up so we were looking for a local place to service our car. This was the wrong choice. Took our car in for an oil change. 90 minutes later they presented me with a $90 bill. The bill said "customer requested conventional oil" or something along those lines. I asked about it (cause lets face it, if I wanted regular oil, there's mini-lube, and I'd NEVER requested regular oil. So another 45 minutes later they were done replacing the oil in the car. But it still doesn't change the fact THEY PUT THE WRONG OIL IN MY CAR and tried to say in writing that I'd requested it. And $90 to change the oil. I was told it was $25 (they just left off that didn't include the cost of oil or filter, really!?) Also, I made the appointment with the owner himself and asked specifically if they would reset the oil warning light in the key. He assured me they could. But we all know if they had I wouldn't have written this paragraph. He also tried to talk me into a 30,000 mile check up. Over $100 and all they really do is check stuff out, no actual work on the car. They couldn't pay me to let them work on my car again, after all, I like my car. read more

Great service by Keni and the entire Autobahn Imports team on my aging 2004 Audi. They were friendly, knowledgeable and quickly made the needed repair to get me back on the road. Very fair pricing, as well. I highly recommend Autobahn Imports if you're looking to service your import in the Eugene/Springfield area. read more

Given the merchant's extraordinary response here, let me add a little more detail. I think that the first thing is that you should never deal with a merchant who refers to a customer as a bozo. First off, I did miss a couple of appointments. I was in the hospital for a week with a sudden illness, and I almost died. Canceling a car appointment wasn't really the top element on my todo list at the time. When I was back on my feet, I *asked* them if they could do some work on my car while I went away for a few days and they said fine. They told *me* that fixing things would take about the same amount of time I was traveling, and then I came back to find out that they hadn't actually fixed anything. With regard to the noise that went away, it did indeed go away. What's weird is that they diagnosed it, and said that they knew what was wrong. Then the noise vanished, they forgot what they had figured out, and now it's impossible to fix. I guess I should just wait until it shows up again. On the sunroof, it fails for me. Maybe it was having a good day. I have no idea. Finally, I'm totally confused about why the shop is *complaining*. They charge by the hour. I pay by the hour. If I send them on a wild goose chase (not that I did; they were just too inept to figure out what was wrong), it's my money. read more

I brought my 2008 Mini Cooper S Hardtop to Autobahn to have the following issues addressed: 1- The driver side window would not roll down or up smoothly. It required multiple presses of the switch and upon each press it would roll down or up about an inch. Very annoying. 2- The passenger side window was very difficult to get to the upper-most position. It would roll up all the way but if you didn't release the switch at exactly the right instant, it would come back down about 1/2 inch. 3- When signaling a right-hand turn, the blinker would not cancel after making the turn. 4- One of the marker lights was burned out. 5- The service indicator was illuminated. $1332.57 later here is the status of these items: 1- Window regulator was replaced but problem persists. Worse yet, whenever I open the door, the window rolls all of the way down and I have to roll it back up by repeatedly pressing the switch as before. This happens when entering or leaving the car. So, when I get into the car, I have to roll the window back up and when I exit, I have to put the key back in and roll the window back up again. I have to be careful not to roll it too far up or it is too far up and the door won't close. Not fixed but made far worse for $493.12. 2- Passenger side window is working correctly now. 3- Right turn signal still does not cancel. 4- Marker light is still burned out. 5- Service indicator is still on. Now, most of the expense was related to necessary services that were performed, apparently satisfactorily including oil change, plugs and coils replaced, valve cover gasket replaced and air filter replaced. But my main complaint is that the things that I brought it in for in the first place are (all but one) still a problem or much worse than before. I gave them a chance to correct the issues but the bottom line is that they don't possess the required equipment to perform the work. read more

Beware, dishonest and incompetent people !! Our 2013 Jaguar XJL with 23,000 miles was in this shop the first time for an oil change. At the same time, they found a coolant leaking and a new water pump was installed (based on what they said) for approx. $730. Less than 3,000 miles later, the car started showing the "low coolant" warning, we took the car back to this shop and they quoted us $1,179 to replace the water pump again. After some negotiations, they agreed to do the job for $436. This time they kept the car for almost a month and finally got it fix (that's what they told me, after installing a new pump.... liars!!!). Well, once again, after around 2,000 "low coolant warning" showed up again. After discussing this situation with Mr. Lakatos (manager) he told me that the water pump has warranty but they will have to charge me for labor..... unbelievable right? That is when I decided to go to a different shop. This is where things became worst, not only because we found out that the water pump installed the second time wasn't new (see pictures attached), they've used big amounts of sealant trying to contain the leaking, and also they have broken the water pump mounting to the engine block (see pictures attached), which now is a big issue because I can't replace the engine, of course. In summary, this shop has committed fraud when they told us that they had installed a new pump, and secondly, based on the damage to my car, I think they have no idea what are they doing. My goal here is to make sure future customers are aware of our experience with this shop, how dishonest they are, and understand the risk of these people touching your car. (Can't attach pictures here, you can see those in Google) read more

These guys are awesome. I dropped of my VW Beetle Convertible to have the transmission fluid and filter changed. They gave me a quote that was the amount expected and a delivery time. A short while later they called to let me know they encountered problems with some damaged bolts making it difficult to remove the shield covering the transmission. These guys worked over an hour just trying to remove a few bolts and yet honored they quote even though 2 guys worked an extra hour to complete the job. I have been back a couple more times and every time these guy do quality work, at the quoted price. I would highly recommend Autobaun. read more

We purchased a used x5 knowing it needed a few repairs. Their service rep. G... was very helpful suggesting diagnostics, etc. before bringing my car in. The did some initial diagnosing and we agreed to certain repairs over the phone. I dropped my car off to have the repairs done and they fixed the major problem, however, all the work was not done that I agreed to on the phone, but thought I paid for. Apparently all the information had not been clearly written on the work order and I should have double checked it before leaving my car. After addressing this with G..., he agreed to finish the work at nominal cost. Unfortunately, when I brought the car back in, G... was gone, and the shop did not want to honor G's email and was unaware of its' existence. So, Why did I still give them a 4 star?? After explaining the situation to the owner, which took several days to make my message clear, we did come to an equitable solution. The follow up work ended up being less expensive than we agreed to because the mechanic was honest about some internal parts that had already been replaced by another shop, therefore there was no need to buy a new one. The quality of their work is very good and the mechanic is quite knowledgeable. My advice is to make sure everything is in writing before you drop your car off, which is true for any shop. read more