We have just had a great experience with Thousand Oaks Toyota…read more Cory took care of us and got us a Corolla just the exact way we wanted it at a great price. Susan got us in and out of the finance office super quick. And a big shout out to Darci from 805 Auto group who referred us to Cory. If you want a great car from a professional auto sales group, go see Cory at Thousand Oaks Toyota.

An amazing easy experience I knew what I wanted and they…read moreprovided it for a fair price My salesperson Patricia was willing to do whatever she could to make us happy Highly recommend

Did a bait and switch where they advertised one price and added non removable addons that jacked up…read morethe price. Illegal in cali, will be reporting to FTC, AG and DMV. Updates: After speaking with the manager, they decided to honor the $500 test drive discount and the ad price, no add ons. Even held the car for me for a couple days, and stayed solid despite other interested buyers. Important notes Niko - Great salesman in the sense that's hes not super pushy and allows me to really feel comfortable and run my full PPI inspections and any other tests in order to feel good about buying the car. No more bait and switches after we agreed on an out the door price. One of the few honest ones out there. Managers Bryan Nguyen and Jan Jazwari were fantastic, kept to their word and helped me out. Super friendly, good on the negotiations, and held strong on our agreed price and when I would come in the pick up the car even after other interested buyers came in (Negative) Tim - Super pushy and shark like finance person. Tried to force me to sign and buy the car before I could come in to inspect the car and semi-tricked me by saying if I signed the documents and I dont like the car and it couldnt pass PPI, I wasn't on the hook, even though that was clearly not what was on the documents. Not super friendly, and I had to have Niko and Tim step in a room for a 3 way call and me to get very confrontational with Tim to call him out on his BS and for him to back off and honor the hold that the managers and I had agreed. In the very end, he tried to gaslight me by saying that he "never forced me" to sign any documents and wouldn't sell the car from under me when that was clearly the implication (said he had multiple interested buyers and wanted the car for his own daughter if I didnt sign). At the end of the call he said something along the gist of "well I dont control the holds so if sales said they would honor the hold, I guess you are good" and "I guess you dont have to sign". Too bad he controls all the final payments which were painless after I came in and actually finalized the agreements. Not a great guy to deal with if you want an honest seller, so I would watch out for him.

Service Dept. never answers the phone. Also, services here…read morewill run you at least 30% higher price than any other certified repair shop in the area.

Lane and Tony. That's it. All that needs to be said. WHAT. A. TEAM. I was lost looking for a new…read moreride, went to COUNTLESS dealerships...then I found Shaver Chrysler Dodge Jeep RAM. Lane is SO professional and really helped close the door. What a closer! Couldn't be happier with my ride!!! 5/5

I had an outstanding experience working with Anthony at Shaver Automotive Group in Thousand Oaks…read more From the moment I walked in, Anthony was professional, knowledgeable, and genuinely focused on helping me find the right vehicle without any pressure. He took the time to answer all of my questions, explained everything clearly, and made the entire car-buying process smooth and stress-free. His honesty, attention to detail, and excellent customer service really stood out. If you're looking for someone who truly cares about his customers and goes above and beyond to make sure you're happy with your purchase, I highly recommend Anthony. He made what can often be a stressful experience enjoyable and easy. Thank you, Anthony, for the exceptional service!

Huge shout out to Gabe, Nancy, Leo, and anyone else behind the desk when we bought today 7/9/26!!…read more Car buying is never easy...and for us who live on a farm and don't necessarily look "nice car worthy" it's even harder. The people here at BMW treated us with nothing but respect from the very beginning. Other dealerships lost good customers because they ignored us or snubbed us as "less than". All we were looking for was a dealership to treat us with respect and we would make it happen. The men and women here at Rusnak made that happen. Gabe met us at the door with a huge smile and a welcoming presence. We knew exactly what we were looking for and he let us test drive a pre owned m4 competition. The moment we drove it we knew that is what we wanted. We looked at the new inventory and found the exact build we were looking for and it just so happened to be on the lot upstairs. We are now the proud owners of a 2027 BMW M4 Comp Xdrive. Thank you Gabe for the amazing sales experience. Thank you Nancy for the incredible finance experience. And thank you Leo for the great trade in value for our vehicle! We will definitely be coming back here for our next M BMW

This review is about the Rusnak BMW Service Dept…read more When I brought my car in for my oil change appointment at 11:00. I had planned to wait for what should be a 30 minute service, but was informed that because they were backed up and it was so close to lunch, my car wouldn't be ready until at least 2:00. It ended up being closer to 3:00. At least Rusnak paid my Uber transportation home and back. The Service Advisor tried to sell me on two additional services because "they were almost due". Rear brake pads replacement ($327) and Brake fluid flush ($325). I declined both and later verified using my car's computer system that these services were not due for 8,000 miles and 4 months respectively. 8,000 miles is more than I drive IN A YEAR. Rusnak's service department is not what I would call reputable. By offering me a discounted ($120) oil change, they attempted to add on additional services that were not even close to being due. While I've never had a complaint with the actual work done by their service department, beware that they might try to sell you on additional services not needed.

We setup an appointment, the appointment was honored and we sat and talked business. After…read morenegotiable conversation we settled and sealed the deal with help of our credit union we were able to finance the vehicle. Special thanks to Gary and the Staff for satisfactory and superb service. They went above and beyond our expectations on helping us secure the vehicle of interest. Have confidence that you will be taken care of at this dealership with their abundant selection of inventory on their lot. Please feel free to visit or walk in and help by supporting and contributing to your local dealership. We will definitely recommend this place to friends and family. Thanks again!

Acura of Thousand Oaks was wonderful. They made the customer experience feel special. All of the…read moreservice advisors we previously worked with are gone now that it's Swickard. They have scaled back on everything that made the waiting room comfortable. The lady we worked with this visit, Gabi, was lovely. She did her best to ensure we had a good experience while we waited by offering us a courtesy ride to a local restaurant. The gentleman who drove us has been here a long time. He's lovely. We have two Acuras serviced at this dealership. I wish companies were better at retaining the people that make their businesses strong. Relationships are important. We hope Gabi will still be here when we return.

Excellent customer service! The people in the service department really care about their customers.read more

The service department is a total joke. They we're not able to repair my car the first time. When I…read moretook it back. They said it was outside influence and flagged my car. Total lie! They won't provide any proof of there statement. Worst service I've received after spending over $200k. My car warranty is void unless I get authorization from Mercedes. My car cannot be repaired any longer through warranty at any mercedes dealership. I would stay away from this dealership at all means. They will Flag your car if they cannot repair it then you're stuck with no factory warranty for an expensive car.

After twelve years since our last car purchase, we weren't sure what to expect, but the team at…read moreLexus of Thousand Oaks made us feel right at home. The atmosphere of the facility was warm and inviting. Our sales person, Lorenzo Mendoza, went above and beyond to take care of us. He was very patient and helpful, ensuring all our needs were met without any pressure. The financial manager, Mori, was also helpful with answering our questions regarding the contract. Thanks to the both of them, we're officially driving home in a new Lexus IS350! If you want a stress-free car buying experience, go see Lorenzo and visit Lexus of Thousand Oaks--it's well worth the trip! -Efren and Cristina

TLDR: Kimberly Campo at Lexus Thousand Oaks gaslit us over an $8k price increase from one day to…read morethe next on the same vehicle due to it "actually hitting the ground" My husband and I had a truly atrocious experience with Lexus Thousand Oaks. Upon filling out a general inquiry with interest in purchase of a GX 550 on the website, I was contacted by Kimberly Campo, a sales person at the dealership. I explained our interest in the vehicle and what trims and colors we were most interested in. She immediately began offering me vehicles on the lot that were in direct opposition to what I had just stated I wanted. We had already placed a deposit at another dealership, as is standard practice for the GX at this time, but wanted to inquire whether Thousand Oaks had our vehicle already in stock. We are well aware that dealer markups have become standard practice at most dealerships on this model, and while we did not desire to pay any markup, all we requested was transparency. From the initial interaction, the Thousand Oaks website and window stickers do not indicate the markup that is added on the lot. Kimberly made it clear that Thousand Oaks does include a markup on the GX and proceeded to inform me of all the unwanted paint and leather protectants that would get on all of their vehicles. I informed Kimberly that we had placed a deposit at a dealership who proudly sells at MSRP, and that we weren't interested in moving forward with Thousand Oaks at this time. Kimberly contacted me again the following Thursday and told me she had several new allocations including the vehicle that I had expressed interest in (an Overtrail in Earth). It would be arriving the next day. I confirmed with her that there would be markup, which she confirmed at $5,000, and then I asked her what their price would be on that particular vehicle. She took the $79k MSRP for that VIN, added the $5k and informed me it would be $84k. While we hoped to purchase at MSRP, we were tired of waiting on that vehicle, and we set an appointment to come and see her on Saturday prepared to pay that amount. We called on Friday afternoon with availability to come earlier than intended, and Kimberly stated she wanted to ensure the vehicle was still there prior to us driving over from Ventura. She confirmed it was still available at which point she texted me the window sticker at $92k. I immediately called her back and asked how the vehicle price had increased so much from the day before and she informed me that the price she shared was the price before the vehicle hit the ground. This had not been clarified, nor did she insinuate that if I came in to purchase on Thursday I would be saving myself $8K on the vehicle. I told her that we would no longer be coming down, because I found her (and quite possibly all of Lexus Thousand Oaks's practices dishonest and manipulative) to which she happily replied "I'm okay with that". Needless to say, we won't be shopping at Lexus Thousand Oaks now or ever. Regardless, we purchased our Overtrail in Earth on Sunday without a dealer markup, and we are so happy to have supported honest business practices in lieu of this sham.

Huge, huge shout out to Jessica Z. & Sydney for being such solid Service Advisors. If the managers…read moreare reading this, please give them a raise, they really deserve it. They truly went above & beyond to take care of me, especially being that it was my first time here. One thing that I really appreciate is their transparency & immediacy. They let you know what's going on with your car throughout the entire repair process. Even when I returned a few days later for what I thought needed an immediate follow-up, they didn't hesitate to accommodate all of my needs & address all of my concerns. Their hospitality is on-point. Granted, I never looking to have repairs done, they make the process & painless as possible. Also, it's nice to have the amenities in the lounge while waiting. I remember a good amount of time where us Tesla customers were lucky to get a bottle of water. NOTE: If you do end up waiting here as your vehicle is being repaired, bring a laptop, tablet, or smart device since the service center's lounge offers complimentary wi-fi. 5 Starts all the way!

We are a Tesla family 2 S, 2 X, 4 Y's. After moving to ventura county, we tried connecting with…read morethe Tesla service center of Thousand oaks. Within a month we have tried to speak with someone, anyone, at least a dozen times. Most of the time, you cannot reach anyone, but when you do, they will quickly tell you to hang on, and without music or message on hold, will keep you on hold forever and never come back. Eventually the system just hangs up on you. Their customer service has surpassed terrible service, straight to no service!

I accidentally broke the connection of the windshield wiper to its motor. This happened while on…read morevacation in Northern California. I called the parts department and was fortunate enough to speak with Patrick. I was able to order the part and Patrick said it would be waiting for us when our vacation was over. He was kind enough to say he would install the part for me. Thank you for your courtesy, Patrick! The Palm Springs Infiniti could learn a lot from you.

I switched to Infiniti of Thousand Oaks after repeated disappointments at my local Nissan…read moredealership, and while the staff has always been polite and willing to correct mistakes, my overall experience has been frustrating due to repeated issues and poor communication. During my first oil change and tire rotation, my car was returned with oil stains on the cream-colored interior. To their credit, they immediately offered to clean it. However, shortly afterward, both rear wheel center caps fell off, which had never happened before and I decided to let it go. My most recent visit was even more inconvenient. I dropped my car off for an oil change, tire rotation, and airbag recall service. Near the end of the day, I was informed that complications with the recall repair meant my car would need to stay overnight. I was initially offered a rental car, only to be called back and told none were available until the next morning. My vehicle ended up staying for over 24 hours, and I wasn't notified it was ready until 40 minutes before closing. When I picked up my car, I was also charged full price for an oil change despite being told my coupon had been applied. I had to call back later to have the difference refunded. Everyone I've spoken with has been courteous and apologetic, and I appreciate their efforts to make things right. However, customers should not have to repeatedly spend their own time correcting mistakes that could have been avoided with better communication and attention to detail. The dealership needs to improve its communication, follow-through, and overall organization, as the repeated lack of communication and forgetful errors have created unnecessary inconvenience. While I appreciate their willingness to fix problems, I would much rather see fewer problems happening in the first place.

Had a great experience at the service department with Jaqui and Rob who really took care of me…read moreafter my new McLaren had to be towed overnight. They gave me immediate attention and had the car worked on and fixed in just a couple days.

Just tried to call them three times to inquire about a Lamborghini Urus and they hung up on me all…read morethree times. If they can't handle their phone system they can't handle a complex sale. Go elsewhere