1. Rusnak BMW

    1. Rusnak BMW

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    Thousand Oaks, CA

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    Rusnak BMW

    4.1 (980 reviews)
    Open 9:00 am - 6:00 pm

    Services - Rusnak BMW

    Auto brake repair

    Auto engine repair

    Rusnak BMW Photos

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    Recommended Reviews - Rusnak BMW

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    Reviews With Photos

    Lewis L.

    This car wasn't my first choice. I was talking to both Kote @ Rusnak BMW and another dealer. I wanted the other 430i. But over a few days of discussion, Kote was super helpful giving the info I need. Not pushy at all and no games. He was also willing to work with me to give me the best price possible. While the other guy couldn't even give me a straight answer when I asked for total price. That helped moving my choice to the 430i at Rusnak. On the day of getting the car, knowing I am located at Culver City, Kote offered to uber me to take me to the dealership (an hour away!) Kote was very friendly and patient with me in person, even when I arrived 30mins before close. The whole purchase process was smooth. Great experience overall with Kote and Rusnak BMW. Ask for him when you are looking for your next bimmer!

    2026 i5
    a t.

    Great experience, great service, GREAT deal. Rex my salesman made it very easy to do business. Had my new I5 charged up cleaned up and in the showroom to drive away. I was literally in and out in 1 hour. One of the easiest and smoother car buying experience I have had. Thank you to the Rusnak team in TO.

    BMW 330i

    I went to BMW Rusnak just planning to take a look at some cars, no pressure or expectations. We were helped by Martik, and he was truly amazing. He was very genuine, patient, and incredibly helpful from the start. Even though we were "just looking", he took his time with us and showed us multiple options without ever rushing or pushing. He ended up showing us a car that was honestly too good to pass up, and he worked with us to make it happen. The entire experience felt easy and stress-free, which is rare at a dealership. If you're going to Rusnak BMW, I highly recommend asking for Martik. He really cares about his customers and goes above and beyond.

    Finance in Style
    Monet V.

    I recently purchased a BMW from Kote at Rusnak, and once again, he delivered an outstanding experience! This isn't my first time buying a car from him, and every time has been exceptional. Kote is always professional, attentive, and truly takes care of our family when it comes to making a great deal. I'm also impressed by how sharply dressed everyone at Rusnak is--it really enhances the overall experience. A special shout-out to Nancy, the best-dressed finance manager! She made the financing process smooth and enjoyable. We seriously love Kote--almost as much as we love our BMW! If you're looking to purchase a BMW I highly recommend visiting Rusnak!

    Chet Bashari A.

    Our client advisor, Martik Gharibian, was fantastic. We just went to look at a X7, but he was so gracious to give test drives. He was calm, polite and extremely professional. He did not pressure us at all because the car sold itself. Martik searched all across other dealers to see if he could get the car, with the exact options we wanted and found it! He was patient and supportive. And when we came back to pick up the car, he had to displayed beautifully with a bow and everything. We had a great experience at Rusnak BMW!

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    10 months ago

    The manager is a great guy. Great place to bring your BMW!! I bought the car in for recalls. Thank you for taking care of my car!!

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    7 months ago

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    1 year ago

    Ryan goes the extra mile! They stand by their deals and are fast, no nonsense spending hours there. Looking forward to the service!

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    1 year ago

    Thick in Service is amazing so friendly so detailed and he gets things taken care of for me

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    Page 1 of 25

    Ask the Community - Rusnak BMW

    Review Highlights - Rusnak BMW

    We decided to go back the next day to see Martik since he was so accommodating and the rest was history.

    Mentioned in 44 reviews

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    Mercedes-Benz of Thousand Oaks - Pre owed glc300

    Mercedes-Benz of Thousand Oaks

    (397 reviews)

    The last time I purchased a vehicle was in 2009, so I became anxious and apprehensive knowing it…read morewas time to look for a new car that was more reliable and not in need of a multitude of repairs. Larry Gootkin at Mercedes-Benz of Thousand Oaks transformed what I had been dreading into a genuinely pleasant experience. From the moment I made contact and started working with him, Larry was effortlessly amiable, personable, and easy to talk to. From start to finish, he made the entire experience feel relaxed and stress-free. Buying a car can sometimes feel overwhelming, but Larry made the process simple and efficient. One of the things that stood out to me most was a small but incredibly thoughtful gesture. Before I traded in my old car, Larry offered to take pictures of my mom and me with it so that I would have a memory before saying goodbye. Trading in a car that you've had for nearly two decades can be an emotional experience, especially when you have so many memories attached to it. I really appreciated that he took the time to recognize that and help me preserve the moment. Larry also went the extra mile after the sale. He checked in with me the weekend after I purchased my 2022 Nissan Sentra to see how I was enjoying the car. That follow-up showed me that his care for his customers doesn't end once the paperwork is signed. Overall, I couldn't have asked for a better experience. Larry never made me feel pressured, and his actions showed me that he genuinely cared about me as a person and about making sure I had a positive experience, rather than simply seeing me as another sale. That level of genuine care really set him apart. If you're looking for someone at Mercedes-Benz of Thousand Oaks who will make the car-buying process easy, comfortable, and personal, I would absolutely recommend Larry!

    We initially had a positive experience at Mercedes-Benz of Thousand Oaks. When we arrived, we were…read moregreeted by the finance manager and offered water, which we appreciated. We then met Larry, who assisted us with the EQE we were interested in. He was initially very polite, friendly, and helpful, and our test drive went well. Unfortunately, the experience changed significantly once we decided to move forward with the financing application. At that point, Larry's demeanor seemed to noticeably shift. He appeared irritated and frustrated, and the way he communicated with us made us feel increasingly uncomfortable. For example, when he was requesting information regarding our employment, his response was, "No, I need the exact information." While we completely understand that specific information is required for a credit application, it was the tone and manner in which the questions were being asked that made the interaction uncomfortable. We tried to remain calm, respectful, and professional throughout the entire process, but it was very apparent to us that something had changed in his attitude. We were there slightly past 8:00 p.m., and we understand that he may have been ready to leave for the evening, but as customers who were seriously considering purchasing a vehicle, we still expected the same level of professionalism throughout the entire transaction. What was especially disappointing is that we genuinely liked the EQE and were prepared to continue with the purchase process. However, because of how uncomfortable the interaction became toward the end, we ultimately decided that we did not want to move forward with the purchase at this dealership. The beginning of our visit was pleasant, but unfortunately, the way the experience ended completely changed our impression. Customer service is extremely important when making a major purchase like a vehicle, and we did not feel comfortable proceeding after that interaction.

    Lexus of Thousand Oaks - This is the truck

    Lexus of Thousand Oaks

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    After twelve years since our last car purchase, we weren't sure what to expect, but the team at…read moreLexus of Thousand Oaks made us feel right at home. The atmosphere of the facility was warm and inviting. Our sales person, Lorenzo Mendoza, went above and beyond to take care of us. He was very patient and helpful, ensuring all our needs were met without any pressure. The financial manager, Mori, was also helpful with answering our questions regarding the contract. Thanks to the both of them, we're officially driving home in a new Lexus IS350! If you want a stress-free car buying experience, go see Lorenzo and visit Lexus of Thousand Oaks--it's well worth the trip! -Efren and Cristina

    TLDR: Kimberly Campo at Lexus Thousand Oaks gaslit us over an $8k price increase from one day to…read morethe next on the same vehicle due to it "actually hitting the ground" My husband and I had a truly atrocious experience with Lexus Thousand Oaks. Upon filling out a general inquiry with interest in purchase of a GX 550 on the website, I was contacted by Kimberly Campo, a sales person at the dealership. I explained our interest in the vehicle and what trims and colors we were most interested in. She immediately began offering me vehicles on the lot that were in direct opposition to what I had just stated I wanted. We had already placed a deposit at another dealership, as is standard practice for the GX at this time, but wanted to inquire whether Thousand Oaks had our vehicle already in stock. We are well aware that dealer markups have become standard practice at most dealerships on this model, and while we did not desire to pay any markup, all we requested was transparency. From the initial interaction, the Thousand Oaks website and window stickers do not indicate the markup that is added on the lot. Kimberly made it clear that Thousand Oaks does include a markup on the GX and proceeded to inform me of all the unwanted paint and leather protectants that would get on all of their vehicles. I informed Kimberly that we had placed a deposit at a dealership who proudly sells at MSRP, and that we weren't interested in moving forward with Thousand Oaks at this time. Kimberly contacted me again the following Thursday and told me she had several new allocations including the vehicle that I had expressed interest in (an Overtrail in Earth). It would be arriving the next day. I confirmed with her that there would be markup, which she confirmed at $5,000, and then I asked her what their price would be on that particular vehicle. She took the $79k MSRP for that VIN, added the $5k and informed me it would be $84k. While we hoped to purchase at MSRP, we were tired of waiting on that vehicle, and we set an appointment to come and see her on Saturday prepared to pay that amount. We called on Friday afternoon with availability to come earlier than intended, and Kimberly stated she wanted to ensure the vehicle was still there prior to us driving over from Ventura. She confirmed it was still available at which point she texted me the window sticker at $92k. I immediately called her back and asked how the vehicle price had increased so much from the day before and she informed me that the price she shared was the price before the vehicle hit the ground. This had not been clarified, nor did she insinuate that if I came in to purchase on Thursday I would be saving myself $8K on the vehicle. I told her that we would no longer be coming down, because I found her (and quite possibly all of Lexus Thousand Oaks's practices dishonest and manipulative) to which she happily replied "I'm okay with that". Needless to say, we won't be shopping at Lexus Thousand Oaks now or ever. Regardless, we purchased our Overtrail in Earth on Sunday without a dealer markup, and we are so happy to have supported honest business practices in lieu of this sham.

    Tesla - Thousand Oaks - View from Parking Lot

    Tesla - Thousand Oaks

    (54 reviews)

    Huge, huge shout out to Jessica Z. & Sydney for being such solid Service Advisors. If the managers…read moreare reading this, please give them a raise, they really deserve it. They truly went above & beyond to take care of me, especially being that it was my first time here. One thing that I really appreciate is their transparency & immediacy. They let you know what's going on with your car throughout the entire repair process. Even when I returned a few days later for what I thought needed an immediate follow-up, they didn't hesitate to accommodate all of my needs & address all of my concerns. Their hospitality is on-point. Granted, I never looking to have repairs done, they make the process & painless as possible. Also, it's nice to have the amenities in the lounge while waiting. I remember a good amount of time where us Tesla customers were lucky to get a bottle of water. NOTE: If you do end up waiting here as your vehicle is being repaired, bring a laptop, tablet, or smart device since the service center's lounge offers complimentary wi-fi. 5 Starts all the way!

    Well, I had my windshield repaired a few months ago. Suddenly, for no reason, my air-conditioning…read moredoesn't work in the new Tesla. I take it in for a repair and without any sign beforehand all of a sudden now I have another broken windshield which of course is.MY RESPONSIBILITY. I would highly recommend that nobody buys a Tesla. Worst mistake in my life.

    Infiniti Of Thousand Oaks - Infiniti-Nissan of Thousand Oaks

    Infiniti Of Thousand Oaks

    (387 reviews)

    I accidentally broke the connection of the windshield wiper to its motor. This happened while on…read morevacation in Northern California. I called the parts department and was fortunate enough to speak with Patrick. I was able to order the part and Patrick said it would be waiting for us when our vacation was over. He was kind enough to say he would install the part for me. Thank you for your courtesy, Patrick! The Palm Springs Infiniti could learn a lot from you.

    I switched to Infiniti of Thousand Oaks after repeated disappointments at my local Nissan…read moredealership, and while the staff has always been polite and willing to correct mistakes, my overall experience has been frustrating due to repeated issues and poor communication. During my first oil change and tire rotation, my car was returned with oil stains on the cream-colored interior. To their credit, they immediately offered to clean it. However, shortly afterward, both rear wheel center caps fell off, which had never happened before and I decided to let it go. My most recent visit was even more inconvenient. I dropped my car off for an oil change, tire rotation, and airbag recall service. Near the end of the day, I was informed that complications with the recall repair meant my car would need to stay overnight. I was initially offered a rental car, only to be called back and told none were available until the next morning. My vehicle ended up staying for over 24 hours, and I wasn't notified it was ready until 40 minutes before closing. When I picked up my car, I was also charged full price for an oil change despite being told my coupon had been applied. I had to call back later to have the difference refunded. Everyone I've spoken with has been courteous and apologetic, and I appreciate their efforts to make things right. However, customers should not have to repeatedly spend their own time correcting mistakes that could have been avoided with better communication and attention to detail. The dealership needs to improve its communication, follow-through, and overall organization, as the repeated lack of communication and forgetful errors have created unnecessary inconvenience. While I appreciate their willingness to fix problems, I would much rather see fewer problems happening in the first place.

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    I have to say with all the vehicles I've had and the multiply dealers I have dealt with toyota Simi…read moreVALLEY has been the best. They have been the most attentive and customer service driven and have only experienced A+ service. Dawn come and Robert have done nothing but provide a great customer experience. I am happy to be a part of the Toyota family once again and appreciate all you have done to make sure that my experience has gone smoothly. Just wanted to give my 2 cents.

    Dear Simi Valley Toyota Team,…read more I am writing to express my appreciation for the excellent service I received after my car overheated during the early summer heat wave. I arrived at your dealership feeling quite stressed, but your team immediately put me at ease. The greeter welcomed me warmly and efficiently directed me inside while the service team handled the vehicle. Shortly after, a representative took the details of my situation and kindly arranged a shuttle to take me back home while the vehicle was being inspected. I was very impressed by how quickly I received the follow-up call detailing the diagnosis. While the news regarding the radiator, hoses, and necessary repairs was unexpected and expensive, I truly appreciate the prompt communication and professionalism of your staff throughout the process. Thank you for your supportive and efficient service. Best regards, Kerry Albertine Shant Bebejian is extraordinary in service of my needs.

    Rusnak BMW - car_dealers - Updated September 2026

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