I recently purchased my BMW M3, which was a special order coming from Bavaria . It was my first time ordering a car and I thought it's going to be stressful given the fact I wasn't sure how long it would take, also the tariffs....On top of that I picked a green color for the car . Despite my many unknowns, I entered Rusnak BMW and met Robert. He made the entire process easy, from using the BMW configurator showing my beautiful green car with all the interior and exterior options, to suggesting me which options are truly useful and which might not be based on the car's color and other factors. Also Gabby was very kind and helpful They kept me always updated from the day I ordered the car until I received it When I saw the car at Rusnak I was super happy and excited but I was one more step away from having the car key, I needed to go to finance room , I always thought finance managers are scary persons but when I met Goli I thought I'm in heaven and an Angel is financing my green car , she did all paper works quickly also offered some very useful options but not pushy at all , like she really cares about customers to have a peaceful experience after they leave the dealership. Thanks so much everyone at Rusnak read more

The sales manager Gabi is awful. Rude, aggressive, changed the deal right at the end. Absolute bait and switch! Be very wary in dealing with them. I am in my current 8th Bmw lease and never had such awful and disrespectful experience!! read more

I went to BMW Rusnak just planning to take a look at some cars, no pressure or expectations. We were helped by Martik, and he was truly amazing. He was very genuine, patient, and incredibly helpful from the start. Even though we were "just looking", he took his time with us and showed us multiple options without ever rushing or pushing. He ended up showing us a car that was honestly too good to pass up, and he worked with us to make it happen. The entire experience felt easy and stress-free, which is rare at a dealership. If you're going to Rusnak BMW, I highly recommend asking for Martik. He really cares about his customers and goes above and beyond. read more

Rusnak BMW - BMW 330i - Car Dealers Near Me - Thousand Oaks, California

This car wasn't my first choice. I was talking to both Kote @ Rusnak BMW and another dealer. I wanted the other 430i. But over a few days of discussion, Kote was super helpful giving the info I need. Not pushy at all and no games. He was also willing to work with me to give me the best price possible. While the other guy couldn't even give me a straight answer when I asked for total price. That helped moving my choice to the 430i at Rusnak. On the day of getting the car, knowing I am located at Culver City, Kote offered to uber me to take me to the dealership (an hour away!) Kote was very friendly and patient with me in person, even when I arrived 30mins before close. The whole purchase process was smooth. Great experience overall with Kote and Rusnak BMW. Ask for him when you are looking for your next bimmer! read more

Rusnak BMW - Car Dealers Near Me - Thousand Oaks, California

Great experience, great service, GREAT deal. Rex my salesman made it very easy to do business. Had my new I5 charged up cleaned up and in the showroom to drive away. I was literally in and out in 1 hour. One of the easiest and smoother car buying experience I have had. Thank you to the Rusnak team in TO. read more

Rusnak BMW - 2026 i5 - Car Dealers Near Me - Thousand Oaks, California

I recently purchased a BMW from Kote at Rusnak, and once again, he delivered an outstanding experience! This isn't my first time buying a car from him, and every time has been exceptional. Kote is always professional, attentive, and truly takes care of our family when it comes to making a great deal. I'm also impressed by how sharply dressed everyone at Rusnak is--it really enhances the overall experience. A special shout-out to Nancy, the best-dressed finance manager! She made the financing process smooth and enjoyable. We seriously love Kote--almost as much as we love our BMW! If you're looking to purchase a BMW I highly recommend visiting Rusnak! read more

Rusnak BMW - Finance in Style - Car Dealers Near Me - Thousand Oaks, California

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This review is for the service department. I had previously used a different dealer for service on my BMW, but the customer service had declined so decided to try Rusnak BMW. Made an an appointment for an oil change for my BMW online. Process was seamless. Arrived for my appointment and I was greeted right away. Zack, my service technician, made it clear up front what the service would include and I appreciated that he did not hard sell any additional services. Less than two hours later the car was ready and once again, no hard upsell. The space is clean and bright with coffee and tea available for those waiting. Absolutely will return for any service needed. read more

Our client advisor, Martik Gharibian, was fantastic. We just went to look at a X7, but he was so gracious to give test drives. He was calm, polite and extremely professional. He did not pressure us at all because the car sold itself. Martik searched all across other dealers to see if he could get the car, with the exact options we wanted and found it! He was patient and supportive. And when we came back to pick up the car, he had to displayed beautifully with a bow and everything. We had a great experience at Rusnak BMW! read more

Rusnak BMW - Car Dealers Near Me - Thousand Oaks, California

My husband and I have both had our cars serviced at this location and have had great experiences. Upon arrival, you are promptly greeted and directed to your service advisor. The service advisor, Josh Gates, quickly helped set up my car for service as well as arrange a rental. The process was easy and smooth. It's not like this at all locations, so we're happy to have had such good experiences here. We will be coming back once our leases are up for another BMW. read more

Service department is a mess. Made an appointment and got there 15 minutes early although there were 6 service people standing around I was told to wait for my service person. Finally after waiting and waiting a different service tech said he would help me. My X4 only has 39,000 miles and all I needed was an oil change. After awhile I was told I needed a cabin filter and an air filter and an inspection at a price of more tan $1,100. I asked for my keys back and took my X4 to a local BMW mechanic and had the work done for $150. I also ordered OEM BMW filters for less than $100 and replaced them myself in about 10 minutes. Rusnak will never work on my car again and when it is time to trade in my X4 I will purchase my next BMW from another dealer. I do not trust this dealership. They must to told to up charge whenever possible. This was my third vehicle I purchased from Rusnak, they have lost a loyal customer. read more

I paid the dealership for inspection and fix of a problem on my car. Then the problem occurred again. When I called service, they asked to charge another $300 for inspection and completely failed to mention the previous fix is under a 2-year warranty. Horrible service department. read more

My experience at Rusnak BMW with Kote was exceptional. I had been searching for an X3 for over a year and had spoken with no fewer than five BMW dealerships across Los Angeles. From the very first call, Kote stood out immediately. He was calm, knowledgeable, respectful, and refreshingly transparent--no pressure, no games, pure professionalism. It was clear right away that I wanted to move forward with him. Kote made the entire process seamless and genuinely enjoyable. His communication was clear and prompt, and he guided me through the purchase of my X3 with ease and care. I felt supported every step of the way. I also had wonderful experiences with Ben and Roman, the BMW Geniuses at Rusnak, who took the time to walk me through the technology and initial car settings with patience and expertise. Darren Evans, sales manager, was very helpful and friendly. Rusnak BMW delivers a truly elevated, thoughtful experience that feels worlds away from the stereotypical dealership visit. I will absolutely return in the future, and I can't recommend Kote highly enough--he sets the bar for what a modern car-buying experience should feel like. read more

We were in Westlake Village so we stopped by the parts department to get some windshield wiper fluid for bf's car. We have been getting BMWs here for years! Mehron is amazing but I don't know if he's still here. I think he might've gone to the Audi dealership James in the parts department is awesome!! read more

Rusnak BMW - BMW clothing - Car Dealers Near Me - Thousand Oaks, California

We had a wonderful experience today working with Adel in sales and Stef in finance. They were both very courteous and helpful from start to finish. The process went very smoothly. We felt very comfortable trading in our old BMW for a new one. If you're in the market for a new or used vehicle, I highly recommend going to Rusnak. Be sure to ask for Adel and Stef when you get there. You will not be disappointed. These guys are great! read more

We had the best salesman today at Rusnak BMW, Thousand Oaks. His name is Robert Trematerra. We first went to 3 other lots nearby in walking distance and not one of the salespersons at those other location measured up to the service we got from Robert. He is professional, very knowledgeable, funny and did just the right amount of sales pitching... not like some salespersons who you literally want to run from... you know the ones I'm talking about. Our experience was great and should I go for the M2 Coupe I will definitely go through him. One of the nicest experience I've had while looking for a new car. I'll be back Robert. read more

The manager is a great guy. Great place to bring your BMW!! I bought the car in for recalls. Thank you for taking care of my car!!

Rusnak BMW in Thousand Oaks is the best place to buy a BMW. I bought my X5 M60i from Kevin Woods. I've bought cars from Kevin in the past. I don't even need to shop around pricing at other dealerships. Kevin always gets me competitive pricing. So no need to shop around. He will spend all the time you need. He will go over all your options to be sure you are getting the right vehicle. Fantastic person. Fantastic dealership. Fantastic service. Goli in finance was also terrific. All things BMW I only go to Rusnak in TO. Kevin is the best salesman out there. read more

I purchased a car from Rusnak BMW in April and recently received a Notice of Intent to Suspend Registration from the DMV because the dealership failed to submit my proof of insurance. This should have been handled during the registration process or they should have clearly warned me that I need to do this myself. What's even more frustrating is the complete lack of follow-up and accountability. I've called multiple times, left messages, and emailed and no one has responded. I also want to specifically point out that the salesperson I worked with, MacArthur, has been unresponsive to questions I had after my purchase. The communication ended the moment the sale was complete and that's unacceptable for a premium dealership like this. This has been one of the most frustrating car-buying experiences I've had, and I expected far better from a dealership with this kind of reputation. read more

If you don't want to waste your time, I suggest to head over to Bob Smith BMW. I had the worst customer service experience here. When I first walked in and asked if they have inventory of a X6 M60, the front desk looked at me like I just asked them a personal question that offended them. Then, Brandon Hartfield did not seem to truly want to help me out even in the slightest. When I asked what the payments would be for a lease, he just took his phone out and went on the "auto lease calculator" website. Something I could've done at home, and saved myself a 25 mile drive. He then was talking to me as if I don't understand what he was saying and even started to talk under his breath as I was walking away. It's disheartening because I bought my first ever BMW from this place in 2021 from Mickey and he was so nice. Sad to see how much things have changed since. I would not recommend this place, don't even waste your time. Head over to Bob Smith if you're looking to actually get treated like a true customer. read more

Ryan goes the extra mile! They stand by their deals and are fast, no nonsense spending hours there. Looking forward to the service!

Bought a new BMW just the other day, and the experience was fantastic. The service level is incredible, and a special shout out to Dayton who is a sales person who actually knows the cars! They put together a good deal and the entire process was very smooth. Best dealer around! read more

Thick in Service is amazing so friendly so detailed and he gets things taken care of for me

Brought my car in for service. Was easy to make an appointment, the drop off went smooth and they made sure I was able to get home. I was kept updated on the progress of the service and when ready they arranged to pick me up and bring me back to the Service Department where I quickly was able to pick up my car. It was returned to me cleaner than when I dropped it off! Thanks for the stress free experience! read more

Bob is the man! Exceptional service in a timely manner. He took on the job to replace my engine & I could not be happier! I will be a returning customer & I will refer Rusnak to everyone! Thank you Bob!!! read more

Best service EVER! When I say everyone here went above and beyond to help me out of a tough situation, I mean, they REALLY went out of their way to find a solution for me that worked. Especially Vitali, Jeff, and Ken. These guys got me an amazing deal and handled my situation with such grace, kindness, and understanding. I will forever be a customer of theirs and I encourage you to visit them for all your auto needs! You will be beyond happy! These guys are not just out to make another sale, they truly care about their customers! read more

My daughter and I dropped off her BMW for service today. I had the opportunity to chat with the sales manager, Jeff K in the lounge area. Jeff is easy-going, approachable, helpful, and personable. I highly recommend him. He really knows his cars. He looks out for the customers and not just his interest. read more

Didn't have record of my appointment even though they were sending me texts reminding me of the appointment. Takes an hour and a half for an oil change. read more

Well- I was moving the order of my rings- my wedding rings that is, around on my finger, while driving. I of course dropped one into the steering column- yep- inside the column. They were able to find my ring!!! Whew! Thanks Rusnak!!!! Forever grateful. read more

This dealership is terrible with their appointments and communication. I have had several bad experiences. And I don't think I'm gonna be coming back. I'm gonna find a different dealer to go to. First time I made an appointment, and they had no idea I was coming. They said making an appointment through the app sometimes they can't see it. What? Then I made an appointment to have something changed on my car, and they couldn't get to it that day so I had to use a loaner for two days for a simple replacement. The third time I needed maintenance, I made an appointment for 8 AM, called because there was traffic. I arrived at 8:20 and the loaner they told me they would have for me was let go. They didn't have a loaner for me so I had to get picked up by a rental car and use a rental. At the end of the workday at about 415 I hadn't heard a thing, I called to see if my car was ready. Couldn't find the survey advisor. They said he'd call me. I told them I was about an hour away so I needed a phone call right back. I was called back at 4:47. and they close at six. I packed up from work and sprinted there to get in by six. They checked me out and were so focused on going home themselves, I stood outside and waited for my car for 15 minutes because it needed to get washed. The Porter was considerate and asked me why I was waiting, and if there was anything he could do to help. The service department could care less. They just all packed up and went home. read more

Slowest, unattentive service team I've ever dealt with. Even with an appointment it took 15-20 mins over my appointment time to get checked in and me double checking with the receptionist on when I would be helped. Upon them telling me my car was ready, I showed up 2 hours later and even paid ahead of time and it took them another 15 mins or more to locate my car. I yet again had to ask receptionist where my car was and she said she didn't know. When one of the other service advisors asked if she has called it down, she said no. Turns out it was in the customer lot the whole time and she could've just given me my key. Also when I asked where my car was, she vaguely pointed in the direction without any help but for me to search for it myself. Management needs to be more on top of this. 2 stars for coffee in the morning. read more

Just purchased my 3rd BMW from Rusnak because they are simply the best. I have never worked with a better dealer over the years. This goes for sales AND service. Notice when you call them, service is #1 on the call menu... Regarding my buying experience... These days it can be hard to navigate the current market and you need someone you can trust. Dealers have a reputation lately for being greedy, and that is just the opposite of my experience at Rusnak. They are transparent and fair. Don't go in expecting the same prices as 3 years ago, but if you shop around and compare as I did (I went to ALL of the dealers within a 25 mile radius), you just won't find a better deal or buying experience. I'd like to specifically call out LeCoya, who has fostered a relationship with me and kept me coming back for a 3rd time. Without her outreach and warm personality, I most likely would not have purchased my last two cars with Rusnak. I will be back in 6 months from now for our 4th car from Rusnak for my wife. I would also like to mention Ryan, who helped support me during the post sales process. Such a nice guy and we had a great conversation. It is people like Ryan who make me enjoy the experience and feel comfortable at the dealership. Thank you Rusnak for keeping the best people and delivering in all aspects of the buying and ownership experience year after year. read more

Rusnak BMW - My dream car - Car Dealers Near Me - Thousand Oaks, California

They took 4 hours for an oil change with an appointment. And because I passed on one of the service recommendations, a dash light warning was left on. When I asked the service writer to clear it, he said that only the mechanics can do it when the recommended service is completed. I figured it out in 2 minutes at home and cleared the light myself. So either I was lied to in order to drum up more business, or their service writers need to be better trained. My previous service also took several hours to replace a tire pressure monitor after incorrectly installed. On the plus side, they washed my car after the oil change and had Uber to take me to and from home. Also, the sales department exceeded my expectations. read more

I had an incredible experience at Rusnak BMW in Westlake on Friday, November 15th. After two dealerships sold the car I was looking for, I finally found my match here! Ryan was my salesperson, and he was nothing short of amazing. From the moment I test-drove the car, I felt confident that I'd be driving it home that day. Nancy was also a gem during the paperwork process--so kind, patient, and professional. Both Ryan and Nancy made me feel completely comfortable, which means so much, especially as a woman making a major purchase. Thank you, Ryan and Nancy, for turning a stressful situation into such a smooth and enjoyable one. You've earned a customer for life! read more

Bought an X Drive 50 from our salesman, Scott Tarnol. Scott was professional, honest, and made the whole process a breeze. RUSNAK gave us a better price than Bob Smith BMW in Calabasas. RUSNAK was friendlier and much easier to deal with. Scott went above and beyond - working on his wedding anniversary - to make sure we were satisfied with the vehicle and understood all the terms of the lease. We will be back! And happy anniversary to you and Mandy, Scott! read more

Have purchased two BMWs from Rusnak and have all three of our BMWs serviced there. Outstanding service. Martik has been great with sales, and the sales manager Carl dropped everything and drove 10 miles to help me when my car broke down and I needed help while waiting for the tow truck to arrive. read more

Found a car on Car Gurus and reached out. Rex replied promptly, we did some back and forth on text, and then went to see the car. It was as described. Rex had it all ready to go and gave us great service and attention. We bought the car then and there. Great facilities, nice people, he even shaved a little more off the price than we initially discussed. Would go back, high recommend. read more

All 5 of these stars are because of the experience I had buying a car from Rex Nahigian. I bought a fully loaded X1 from Rex and he was so amazing every step of the way. there were a few issues along the way but through everything, it was clear Rex had my best interest at heart and he so wants his customers to have the absolute best experience. I didn't have much experience with the finance team since I bought it outright. While they still tried to upsell a little, I appreciate that they were not too pushy Ultimately, I got a car that I love and am so grateful I got to buy it from someone so genuinely kind, passionate about cars, and providing the best possible experience for his clients. My whole family will only be going to Rex for any other BMWs read more

I don't know how many times I have looked at cars at Rusnak BMW but never purchased because the sales person just didn't seem interested in helping us. Recently, we decided to stop by to see what vehicles they had in stock since our leases were coming to an end soon. We ran into Martik Gharibian who greeted us and answered some of our question but had to go work with a client who had an appointment. He had someone else help answer our questions and show us some vehicles. We decided to go back the next day to see Martik since he was so accommodating and the rest was history. Martik was so helpful, patient, and never pushy! We looked at two vehicles and he juggled all of our questions and requests. It is a lot of work to manage two leases at once but it still went as smoothly as could be. Thank you, Martik! BTW, we have been going to Rusnak BMW for our previous BMWs services and they are always great! Everyone is always so attentive and willing to help. read more

Rusnak BMW - Car Dealers Near Me - Thousand Oaks, California

I have been extremely disappointed with the service that I have been receiving lately from Rusnak BMW. Every time that I schedule an appointment for service, I show up only to find that whoever I have an appointment with happens to be on break. Ever since Tara left, we have been bouncing around from rep to rep. Most recently, I went in because I thought my car needed an oil change. My brother and I arrived on time for our appointment, and, surprise surprise, our service representative (I don't remember his name) was on lunch break. There was no one at the front desk either, so I asked another representative to help us. She told us to wait for the receptionist to come back and that we would then fill out an early arrival form. I did not understand the purpose of this at all because we were on time, not early or late. When the receptionist finally showed up she said that she would try to get my service representative since he was apparently in the back room. There was no apology from him when he eventually came out to help us. The entire interaction he was very condescending and was not helpful at all. We were extremely disappointed with the service we received. For the amount of money we paid for my car you would think that we would actually receive good service. That's clearly not the case. Looks like it's time to find a new dealership. read more

I wanted to trade my 2020 Mercedes with 20k miles on it for a 2023 BMW. Trading my car was initially discouraged. Then they made me an offer that left me with 0 trade equity. When pushed, they found a way to offer me $1,000 (as a courtesy). I showed them multiple quotes from other companies, demonstrating that their offer was low, but they stood by it. I sold my 2020 and received 4 times the amount offered by Rusnak. I returned to buy the 2023 car from this dealership. Ryan had originally told me it would be $1500 to order the car that wasn't in their inventory, but now he suddenly wanted to hold my entire down payment for the new car--which was much more than $1500. While he said this was their standard procedure, I've spoken to numerous BMW dealerships about this process--Not one has this same requirement. $1500 is pretty standard. In fact, few don't require a deposit at all, because they know they will sell the car--whether to the present customer or the next. I reminded Ryan that this is not what he told me and that I was uncomfortable with their procedures. All of a sudden they could bend again and order the car for the amount originally stated. I'd had enough of the flimsy words and didn't wait around for something else to change. I bought the car the next day, elsewhere. A car is a major purchase. I choose to spend money where I can feel good about doing it. I really wanted to buy locally. Local BMW dealerships made that very hard. I strongly encourage anyone considering buying a car (especially a BMW) to look outside of Los Angeles and to make sure you know the value of your trade. Good luck! read more