We have just had a great experience with Thousand Oaks Toyota. Cory took care of us and got us a Corolla just the exact way we wanted it at a great price. Susan got us in and out of the finance office super quick. And a big shout out to Darci from 805 Auto group who referred us to Cory. If you want a great car from a professional auto sales group, go see Cory at Thousand Oaks Toyota. read more

An amazing easy experience I knew what I wanted and they provided it for a fair price My salesperson Patricia was willing to do whatever she could to make us happy Highly recommend read more

I am writing this review because I believe other buyers deserve to understand how my trade-in experience unfolded and why it left me questioning the transparency of this dealership. When I traded in my Jeep Grand Cherokee, I was told the vehicle would likely only be listed for around $20,000. Based on that projected selling price, I was told the most the dealership could offer was approximately $18,000. I was then charged a $1,500 reconditioning fee, bringing my actual trade-in value down to roughly $16,500. The explanation I was given was that there was very little room for profit in the deal. In fact, the conversation was presented as an example of transparency and fairness, with the dealership walking me through why they supposedly could not offer more. Based on those representations, I accepted the offer. What makes this difficult to accept is that the vehicle was in excellent mechanical condition when I traded it in. Just weeks earlier, I had replaced the engine mounts and the entire air suspension system. The Jeep had recently undergone a comprehensive inspection, was mechanically sound, and had virtually brand-new tires with approximately 50 miles on them. A short time later, I discovered the vehicle was listed for approximately $25,000--about $5,000 more than I had been told it would ever be listed for and roughly $8,500 more than I ultimately received for the trade. When I contacted the dealership to understand the discrepancy, I was told by two people that the tires were replaced which is why the price increased. That explanation raised even more questions for me because the Jeep already had virtually brand-new tires when I traded it in (only 50 miles on them). More importantly, the tires shown in the dealership's online listing appeared to be the same tires that were on the vehicle at the time of trade-in. To be clear, my issue is not that the dealership made a profit. I fully understand that dealerships are businesses and need to make money. My issue is that customers are expected to trust the representations made during negotiations. If a dealership tells a customer that a vehicle is only worth a certain amount, that it will only be listed for a certain amount, and that there is little to no profit in the transaction, those statements should mean something. Transparency should work both ways. My hope in writing this review is that future customers ask more questions, document the answers they receive, and hold dealerships accountable for the same transparency they expect from buyers. My advice is simple: if you're told there is little or no money in your trade-in, that the dealership is barely breaking even, or that your vehicle will only be listed for a certain amount, bring this review with you. Ask whether the same statements were made to me. Ask whether they stand behind those statements today. And ask them to explain why my vehicle was ultimately listed for five thousand more than I was told it would be. The answers to those questions may tell you everything you need to know. Had I known then what I know now, I would have made a very different decision. Also, this is completely separate from the service David provided. He was the best salesman I've ever met. 10/10 for David. The sales management team, not so much. If you buy from them after reading this, only deal with David. read more

Gary was our sales associate and did a great job taking care of us. He made the process of getting our lease incredibly smooth and stress free! Ron McGrady read more

Terrible dealer, terrible service, straight lied about not being able to service my RAV4 under factory warranty and sent me to Simi Valley. They claimed I declined an electrical check of my brake system when the warning light kept coming on and said I had to return to Simi Valley Toyota where I bought the RAV4. Truth is I had it serviced in T.O. first and they had checked it, first stated they couldn't duplicate my concern. Next time I came in the service manager, Bri, lied and said they couldn't touch my car because I declined to have them check the electrical issue last time, and that I'd have to return to Simi. Claimed to be in contact with Toyota which corporate said wasn't true. In the end these places are franchised so they do what they want. See last review, in going through paperwork I found proof they did check the concern and lied. With crazy markups and add ons I wouldn't buy here and would take my car to any shady shop over coming back here with their blatant lies. read more

Thousand Oaks Toyota - Proof I had them check electrical concern they stated I declined - Car Dealers Near Me - Thousand Oaks, California

Don't go to this dealership to purchase any popular Toyota because they will tack $5000 onto the cost just for the privilege of buying a vehicle from them. They call it a "Dealer Adjustment". It's more like a sucker adjustment. In my case it was a Rav4; a very overrated vehicle and surely not worth what they are charging for it, let alone a 5K adjustment. read more

After leaving DCH Toyota and their bad business practice in trying to scam us by forcing products on us that we did not need and being shady We came out to Toyota Thousand Oaks and had a REAL professional respectable business transaction where we felt like valued customers and had our deal completed! They also had a very cool lounge area that was canoe themed so first time I actually had fun at a car dealership playing cornhole and hanging out Great professional staff great work ethic. Great work environment, professional environment. Thank you for the good service would highly recommend. read more

I had my car serviced -- oil and tire rotation on March 31, 2026. Two days later (I had not driven the intervening day) as I'm on Pearlblossom west of Victorville and I start hearing a rattling and bang noice from right rear. I pull over and see that the wheel well trim work was disconnected from the body. I found a local body shop that was able to put in screw. This should have been caught by service at TO Toyota. I filled out a contact form : NO REPLY I called service and left message for Service Manager Dustin Williams on Wednesday April 7th, 2026 : NO REPLY read more

Thousand Oaks Toyota - wheel well - Car Dealers Near Me - Thousand Oaks, California

I had been looking to get a plug-in hybrid and was open to all makes and models. Over a 3 week period I visited several dealerships and even searched on line. However the aggressive practices, bait and switch, obnoxious follow up calls, texts and emails just turned me off to the whole process. Then my pal Jason introduced me to the team at Thousand Oaks Toyota and It was by far the best experience at a car dealership that I have ever had. They explained everything from trim levels to lease options And when I did finally decide on what I wanted , they really made a deal that I could not refuse. From the first of several test drives with the sales manager Cory, meeting the dealership's owner Al, to the final paperwork with the head the finance dept. Suzette, I was treated with patience and respect and never felt pressure. So If you are in the market for a new (or used) Toyota, look no further as this is the place ! read more

Thousand Oaks Toyota - Car Dealers Near Me - Thousand Oaks, California

One name, 3 letters - Kam!!! Kam is the Man!! I'm allergic to Men, but NOT to this calm, cool & collected car expert at Toyota Thousand Oaks. I bought a car 3 months ago somewhere else & was harassed & treated poorly throughout the experience. Kam heard the story & immediately reacted towards me with genuine concern and determination to help my story have a happy ending. He dug in & sat with me at length and worked through my budget and concerns with the precision and attention to detail that only someone with copious amount of car sales and experience can exude. When you are next in the market for a new or used car, I hope you will trust my review and make an appointment to meet with him and lay out your needs and goals for this huge and important purchase. Kam treats everyone with buckets of respect and patience. He gets what makes a good person and THIS makes him the car God that he's evolved into over the course of his career. Peace!!! One name, 3 letters - Kam!!! Kam is the Man!! I'm allergic to Men, but NOT to this calm, cool & collected car expert at Toyota Thousand Oaks. I bought a car 3 months ago somewhere else & was harassed & treated poorly throughout the experience. Kam heard the story & immediately reacted towards me with genuine concern and determination to help my story have a happy ending. He dug in & sat with me at length and worked through my budget and concerns with the precision and attention to detail that only someone with copious amounts of car sales and experience can exude. When you are next in the market for a new or used car, I hope you will trust my review and make an appointment to meet with him and lay out your needs and goals for this huge and important purchase. Kam treats everyone with buckets of respect and patience. He gets what makes a good person and THIS makes him the car God that he's evolved into over the course of his career. Peace!!! read more

Thousand Oaks Toyota - The beautiful dashboard of my 2022 Porsche Macan, that Kam and Toyota Thousand Oaks helped me purchase - Car Dealers Near Me - Thousand Oaks, California

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I could not be happier with my purchase! Patricia my salesperson was absolutely amazing. She was so patient and kind an extremely helpful. I will definitely be a return customer at Thousand Oaks Toyota. Great customer service on the way around. 5 stars read more

I've been going for Service and Sales for years. I bought all my cars off kareem they have made it such an easy experience. Thousand Oaks Toyota has an All-Star staff a thier lot MAnager's name is Helder!!! He made sure my vehicle was detailed and absolutely perfect when I got it. Helder also made sure that my vehicle was delivered with a great smile. I love the squad will be coming back. read more

From the moment we walked into Toyota of Thousand Oaks, the entire experience felt effortless, but the real standout was working with Yanet Diaz. Yanet is truly exceptional. She struck that rare balance of being knowledgeable, patient, and genuinely invested in making sure we felt confident every step of the way. No pressure, no gimmicks, just honest guidance and a clear commitment to getting us exactly what we wanted. We came in looking for a 4Runner Platinum, and she delivered beyond expectations. Not only did she help us secure an incredible lease deal, but she also made the entire process smooth, transparent, and actually enjoyable, which says a lot when it comes to car buying. She took the time to walk us through every detail, answered all of our questions without hesitation, and made sure we left feeling excited, not overwhelmed. You can tell she truly cares about her clients and takes pride in what she does. If you're considering a Toyota, do yourself a favor and ask for Yanet Diaz. She turned what could have been a stressful experience into one we will genuinely remember for all the right reasons. We LOVE our 4Runner Platinum, and we have Yanet to thank for it! read more

Thousand Oaks Toyota - Car Dealers Near Me - Thousand Oaks, California

Very unprofessional experience at this Toyota service center. I waited over 3 hours for a simple oil change and tire rotation, while my car was actually ready for about an hour and no one informed me. Service Advisor Alex Dupont was dismissive, rude, and denied obvious damage. It seems he's either anti women or recist because he had the same attitude 8 months before when I was there! My car was returned with grease on the door handle and oil stains on the seat (check the photos). He refused to take responsibility and even claimed it was already like that. Service Drive Manager Daniel Ochoa was just as unprofessional and rude. After promising a resolution, he ignored multiple calls for over 10 days, then argued, refused the agreed compensation, and told me "you're not welcome here." I had to escalate to Toyota corporate multiple times with no proper resolution. Avoid this location. Extremely poor service and zero accountability. You're better off buying American cars with tax-deductible benefits. read more

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Avoid Toyota of Thousand Oaks if you don't want to be humiliated for asking for a fair deal. I came in to trade my 2011 Lexus IS350 F-Sport. They agreed to my trade-in price, but then dropped a $10,000 markup on the GR86. When I questioned it, the salesperson called over the Floor Manager, Javier Magaña. Javier was incredibly condescending, telling me in front of other customers that if I wanted to save $10k, I should 'just get a regular Corolla.' He claimed the GR86 is a 'special collector's car' and compared it to a 'Rolex vs. an Apple Watch.' Treating a customer like they aren't 'worthy' of a car because they won't pay a massive markup is peak dealership arrogance. They'll give you your trade-in price just to rip you off on the backend." read more

Scummy service practices- on scheduling the appointment their system preclicks several expensive, unnecessary addons. On check in I was presented with yet another set of "recommended" service items totaling an additional 1k, which I declined. Then, during the visit I get a text indicating "urgent findings" that require "immediate attention". When asked for how these "urgent findings" were discovered (throttle body service, brake fluid) I was informed there was no actual finding and it was suggested based on the mileage. Straight up cash grab. This is a recurring theme in the reviews here, and clearly the works of a dishonest management scheme. I will not return ever to this location. read more

Excellent costumer service, attended to immediately, great deals. These are only the few reasons I would recommend you come here for your next Toyota read more

Thousand Oaks Toyota - Me and my brand new 2026 GR86 - Car Dealers Near Me - Thousand Oaks, California

STAY AWAY - Deceptive Charges and Worst Customer Service Experience I purchased a Camry from this dealership about a month ago, and this has been the worst car buying experience of my life. UNAUTHORIZED CHARGES: Two weeks after purchase, I discovered nearly $2,000 in charges for products and services that were: - NEVER explained to me during the sale - NOT listed on the vehicle's price sticker - Items I didn't even know I had purchased - Products I have no idea how to use Even the salesperson himself admitted he provided NO explanation or introduction about these additional charges. DISCOVERED AFTER SURVEY PERIOD: Conveniently, I only discovered these charges AFTER Toyota's customer survey period had closed. This prevented me from reporting the issue through official channels. Coincidence? I think not. FINANCE DEPARTMENT: The finance department has been completely unhelpful, making ridiculous excuses and refusing to take any responsibility. THE GENERAL MANAGER - THE WORST PART: The General Manager was the absolute worst person I could have brought my problem to: - Getting a meeting with him was harder than getting an appointment with the President - Access to him was so restricted it took TWO WEEKS and TWO in-person visits with constant insistence just to see him for a few minutes - When I finally met him, he was completely unhelpful - He dismissed my legitimate complaint with the excuse that "too much time has passed" - He refused to help despite knowing I had been trying to resolve this from day one THE REALITY: I tried to resolve this the MOMENT I discovered the unauthorized charges. Every single time I contacted them, they stalled me with excuses and barriers. The "passage of time" they use as an excuse was entirely caused by THEIR delays and avoidance tactics. BOTTOM LINE: This dealership charged me $3,000 for undisclosed products, made it nearly impossible to speak with management, and then blamed ME for the time that passed while THEY were stalling. Do yourself a favor and go to a dealership that values honesty and customer service. This place does neither. read more

Thousand Oaks Toyota - Car Dealers Near Me - Thousand Oaks, California

Thanks to Brian Lamb, we just picked up our new 2026 RAV4 XLE premium from Thousand Oaks Toyota on 6/11/26. This car is very much in demand and we were "looking" as we didn't like the year old car we bought after giving our daughter our 6 year old car. Brian was professional, knew all the features of the vehicle and didn't pressure us at all. We used the Costco buying program and this didn't seem to make a difference in how we were treated. The cost and options were clearly outlined and how much our trade in would give towards the purchase. There was never any pressure to buy. Brian put in an order for the RAV4, in the color and with the options we wanted and it came with an extra option that we didn't know we would like so much (roof rack) I just like the look on the car. Brian kept us updated via text where our car was in the US as it came via train from Canada. A nice touch that kept the excitement going. The silly thing that put a smile on my face was seeing our car in front of the dealership with a huge read bow on it. Silly, but this has never happened before in my many years of buying cars. The business office is the place where I dread as the finance people are generally pushy and annoying. This was NOT the case with Andy Ross. He listed what our options were, we declined most except for the prepaid maintenance. We had our handy calculator (on our phone) and figured out that the cost was essentially the same as paying for time of service costs. The reality is I have NO excuse for not taking my car in for service. Thank you Toyota of Thousand Oaks Sales Dept. read more

Thousand Oaks Toyota - Our new 2026 RAV4 XLE - Car Dealers Near Me - Thousand Oaks, California

I would like to recognize the service manager Daniel in Toyota dealership at Thousand Oaks in CA for his outstanding costumer service,leadership ,professionalism, knowledge , patience pleasant attitude and respect manner. Thank you Daniel read more

This is an updated review of Thousand Oaks Toyota's from where I bought a 2013 Nissan 370Z. The dealer and myself had a misunderstanding about the price of the car so I drove to the dealer today to resolve the issue and and I met with the manager Al Dellentash to discuss the situation and it didn't take long to resolve the problem to my satisfaction. I would recommend the dealer to anyone who is looking for a car to buy. read more

Went to look at a car today.. Online, it's $45K, and in person, somehow $54k OTD? Guy who tried selling me the car must have thought I was born yesterday. He told me no one will give me $35K for my car, except I showed him proof from Carmax. He then said they're advertising the price and that I'll actually get much less. He also brought the KBB info... that was wrong too. He tried to tell me to do my research and all of that.. which I did prior to coming. Place is a total scam and not worthy of anyone's business. Luckily, other dealers have the same car for a lot less.. definitely avoid here read more

Nate was professional, personable, and easy to work with. The process was simple, and I left feeling good about the deal. Mark and David also made me feel like a valued customer and were helpful navigating through the process. Well worth the drive out there. Thanks again fellas! read more

Thousand Oaks Toyota - Leaving the lot - Car Dealers Near Me - Thousand Oaks, California

Hello Everyone reading this- I have purchased dozens of cars in my 52 years on this planet including at least 7 Toyota cars/trucks. This dealership is the best car buying experience I have ever had. Special shout out to Gary Rothlein for negotiating on my behalf via text message and having everything ready for me without the BS back and forth negotiations. Another Shout out to Mark Santo in finance for keeping it simple, matter of fact and straight forward. Do yourselves a favor and INSIST you get to work with Gary as your salesperson and Mark as your finance person. Great job guys, you are a great team. read more

Neema Talari is an incredible resource. From start to finish, he was professional, reliable, and extremely tenacious. I called him to find a car for my Mom, who had been getting the run-around at another dealership. Neema was very knowledgeable, went above and beyond to find something that others had claimed could not be acquired, and made it all a very positive experience. He did the best he could and in a short period of time, with no hassle, he gave us some impressive options. He was thoughtful and efficient. I highly recommend requesting Neema to take good care of you. Because of him, I would return to this dealership and the brand. Thanks, Neema! read more

A Seamless, Heartfelt Experience! We can't say enough great things about Toyota of Thousand Oaks! After losing our beloved 2009 Honda Fit in an accident, we visited dealerships from Palm Springs to L.A.--but found our perfect car right here in Ventura County. Orlando Rosero, the Internet Sales Manager, greeted us with kindness and professionalism. He offered a smooth test drive of a 2022 Toyota Corolla Hybrid, helped us set up Apple CarPlay, and even rode with us to return our rental down the street! Talk about going the extra mile! We chose a: Certified Pre-Owned Toyota Corolla Hybrid - Gold Star Certified Only 31,570 miles 60+ MPG Fully loaded with tech and safety features Super spacious and fuel-efficient - perfect for road trips! Javier Magaña (Sales Manager) was kind, patient, and explained our options clearly. Garrett Jason (Finance Manager) stayed late and never rushed us through paperwork. This dealership has been family-run for over 50 years, and it shows! The inventory is massive, full of CPO, Silver, and Gold Certified Toyotas, and they had fantastic Memorial Day promotions too! We left not just with a new car--but with peace of mind. Bell & I (Jason de Leon) are proud new Toyota owners, and we'll be back for service and future purchases! HIGHLY RECOMMENDED: Toyota of Thousand Oaks 2401 Thousand Oaks Blvd, Thousand Oaks, CA 91362 www.TOtoyota.com With gratitude, Bell & Jason de Leon www.JBDELEONMEDIA.com "Peace Through Art, One Masterpiece at a Time..." read more

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Took my 22 Tacoma here for service as my local dealership service department had given me problems in the past. while I was there waiting a salesman named Kareem reached out threw me an offer on the new Tacoma's that seemed too good to be true but I figured I'd walk over and hear him out. He was the Internet sales manager in general. Those guys are no BS. They're looking to move vehicles. Anyways, I proposed a ridiculous offer as I planned on keeping my current Tacoma and he made it happen. I kept waiting for them to start playing games. I got to finance kept waiting and nothing. These guys were straightforward. Gave me a truly ridiculous deal. read more

Thousand Oaks Toyota - Trading in my 22 for a white 25 - Car Dealers Near Me - Thousand Oaks, California

Savanna went out of her way to help me today. She was extremely busy with customers when I pulled in for help finding my credit card that had fallen through the cracks in my console but she went out of way to retrieve it without me waiting. Thanks again for accommodating me! We need more people like Savanna! read more

Two Stars -- Because the Car Itself Works. Everything Else Was Manipulative and Deceptive. I recently leased a 2026 Prius Prime from Toyota Thousand Oaks after losing my 2020 Prius in an accident. I was clear about my needs: I wanted a vehicle that wouldn't raise my monthly payment, and would allow me to use the rest of my insurance payout to cover personal bills. The dealership initially seemed helpful -- they offered a lease deal with a $4,500 rebate and monthly payments lower than what I'd previously paid. It felt like a win-win. Then came the bait-and-switch. At signing, I was pressured into optional coverage I didn't want, using scare tactics and time pressure. But the worst part came when I returned to pick up the car: they waited until that very moment to tell me the $4,500 rebate was gone -- because it had expired. They knew this, but didn't tell me until I had no way out. I'd returned my rental, had no backup plan, and was forced into a worse deal with a higher monthly payment. The manager framed this as "flexibility" on my part, but the truth is they cornered me with intentional timing. The vehicle itself is outstanding. Toyota still makes the best cars in the industry, which is the only reason I'll stick with the brand. But I no longer trust them -- not after this experience. If their sales team had done their job with honesty and integrity, they'd have a five-star review here and on every other platform. Instead, they've earned two -- and the benefit of the doubt is gone. I'm sharing this review to bring transparency to other customers. I hope no one else is blindsided the way I was. Toyota should be setting the bar in both product and customer service -- not lowering it to meet sales targets. read more

I have gone to Oxnard Toyota and will never go back. They act like you are blessed to be giving them business. Very different vibe at TO Toyota. Welcoming and friendly staff, very low pressure. Informative about cars and no games. The experiences I've had vs coming here- I would come back here if I ever need to buy another new car. Thanks for the new sequoia and the awesome service by Cory, Jordan and the guy who is a LEGO master with red hair. You guys are fantastic! read more

WORST DEALERSHIP EVER!!!! The GM is a complete liar. The entire dealership has a complete disregard for the community surrounding it. They unload cars and bang chains all through the night. Set off their own car alarms at 6am to sort those cars. And then start jackhammering before 7am on their construction!! This continues ALL DAY and EVERY NIGHT. It is ILLEGAL to disregard the cities quiet hours (10-7). They have NO REGARD OR CONSIDERATION for their neighbors. I am sure they have even less regard with their customers. They should buy out the houses *that they built for themselves in the 1960s* that are now being rented out as duplexes without giving warning to the families moving in. It's been THE WORST EXPERIENCE dealing with Toyota T.O. After dozens of complaints to them going unnoticed, I am posting this publicly. read more

Thousand Oaks Toyota - Good Morning to the Jackhammers. Sun just rose. - Car Dealers Near Me - Thousand Oaks, California

Don't make an appointment here u less you have all day to wait. A simple oil change should not take 3 plus hours. Their excuse, technicians take a long lunch break. Save your time and drive to Simi Toyota read more

Big shoutout to everyone at Toyota in Thousand Oaks, they were all so kind the moment I walked in there. Special shoutout to Orlando (salesman), Javier (sales manager) and Servando (finance manager). I genuinely don't know what I would've done, I was so lost. I'm in a really crappy position and was not expecting anything walking into the dealership due to my financial situation. They were able to hook me up with an AMAZING deal. I'm still in shock. Orlando was awesome and very understanding from the start, not pushy at all like other typical salesmen at other dealerships. His manager approved me and helped make everything work out and get me out of there with a brand new leased Tacoma all in one day. Extremely grateful and I highly recommend them for anyone whether they're struggling financially or not. read more

Thousand Oaks Toyota - Car Dealers Near Me - Thousand Oaks, California

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Worst service department ever! short dtaff. Over the phone they say it's anywhere from 1-2 hours. My oil change was 4 hours. They always bring me the wrong car at the end. They NEVER have rentals....staff is not fully educated.... book your service any other toyota but this one. not enough changingbtables and guess what shuttle doesnt take you home read more

Thousand Oaks Toyota - Car Dealers Near Me - Thousand Oaks, California

Made an appointment, but they had dozens of cars at the same time. They try to talk you into ridiculous, unnecessary, expensive things. When it was time to get picked up for ride back, they changed the time 3 times putting it back an hour and a half from original time, which would have made me late for work. They are the worst!!! read more

Stay away from this dealership. They are sleaze ball, scumbags from top to bottom. When you try to buy a car they add dealer charges for non existent items like paint warranty THAT IS NOT. wheel warranty THAT IS NOT. then they pass you from manager to manager to try to wear you down. One says they will remove the fees, another says they will not. went to Ventura Toyota where they do not add ANY BOGUS fees. Bought a Prius and a RAV4 hybrid. Even though, this dealer is much closer, THEY WILL NEVER TOUCH MY CARS. Ventura Toyota, the price is the price. No added fees. Deal with 1 person. A Reputable dealership. Update. Santa Monica Toyota does not add bogus fees either and Walnut Creek Toyota does not either; but most other dealerships are scum. read more

I wanted to post the extraordinary experience we had with Thousand Oaks Toyota Dealership in TO California. Although we live in Oregon, we have continued to purchased our last four Toyotas from them. We all know how stressful it can be purchasing a new car..not here! Not with Al, Corey and Suzette at the helm. This team moves with precision and they really care for their customers. Our experience was exactly how you expect your purchase to go when you walk through the door..Smooth with the standards of a team that works together with you and for you. We bought this car, a Crown Signia, sight unseen because we trusted the company Thousand Oaks Toyota and the great staff who helped make it happen. Great price, Great staff, Great Dealership!! Delivered to our home! Thank you Al, Corey and Suzette! We love our new car. read more

Thousand Oaks Toyota - Car Dealers Near Me - Thousand Oaks, California

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Tonight I purchased a Prius Nightshade. My salesperson was Ben Safavi. I've never experienced a salesperson quite like Ben. It was as if I was working with a longtime friend. He worked SOOOOO HARD for us. Ben, I will follow you wherever you go. This dealership was honest, straightforward and fair. When I asked to see the invoice, there it was / no issues. If you are at all interested in leasing/purchasing a Toyota, don't waste your time going elsewhere. Go see Ben. You won't be sorry read more

TLDR - would not buy a used car here again. If you are considering it, please check all electronics to make sure they are functional. I purchased a used 2024 Lexus here. 1) Bluetooth microphone broken - I was not informed that the bluetooth microphone was broken preventing others from hearing me on a phone call. If I had known this, i would have walked away from the sale. Took two trips to the Lexus dealer to diagnose, order a new microphone, and installation. This hassle should've been avoided if the technicians at Thousand Oaks Toyota properly tested this car. 2) Only one key available - I was informed that only one key was available AFTER the sale was finalised. I had to spend $300 out of pocket to get a back up key. Save yourself the headache and take your business to a dealership with better reviews and who properly inspects and tests their cars. read more

I've purchased multiple vehicles from Thousand Oaks Toyota through out the years and brought my daughters car here for service, but this visit was very disappointing. I've been receiving monthly service coupons from Thousand Oaks Toyota, and even had one initialed by their own representative confirming I could use it. When I brought it in, the service manager refused to honor it-despite the extension and written confirmation. This felt misleading and like a bait-and-switch tactic to get customers in the door. Be cautious about trusting the mailed promotions, because they may not stand behind them once you're there. read more