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    Preloved Ride Factory

    5.0 (2 reviews)
    Open 8:00 am - 9:00 pm

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    15 years ago

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    Bob Smith BMW

    Bob Smith BMW

    4.0
    (1.9k reviews)

    I had an amazing experience at Bob Smith BMW! Justin made the entire process smooth, stress-free,…read moreand actually enjoyable. From the moment I walked in, he was professional, knowledgeable, and genuinely focused on making sure I found exactly what I was looking for. He answered all my questions, kept everything transparent, and never made me feel pressured. The whole team was welcoming and efficient, and Justin went above and beyond to make sure everything was perfect before I left. It's rare to have such a great car-buying experience, but Justin and the team at Bob Smith BMW truly delivered. If you're looking for top-tier service and someone who really cares about their customers, definitely ask for Justin. Highly recommend!

    I brought my 2024 BMW M440i to Bob Smith BMW for a minor interior issue and worked with service…read moreadvisor Rey Silva. Shortly after picking up the vehicle, within a few days the engine warning light came on and the condition continued to worsen. I later took the vehicle to another BMW dealership for a full diagnosis, where they found serious internal engine issues, including problems consistent with improper oil filter installation and foreign material inside the engine. Based on the timing of the failure immediately after service, I have major concerns about how the vehicle was handled while in their care. This situation resulted in significant inconvenience and required me to go through an insurance claim to recover most of the damages. I strongly recommend documenting your vehicle condition before and after any service here, and being very cautious.

    Cadillac of Calabasas

    Cadillac of Calabasas

    3.9
    (66 reviews)

    This review is for their service department. But will be buying my next Cadillac EV from this…read moreplace. For sure!!! First off, Cadillac of Calabasas, thank you for not outsourcing your service dept customer service to another state, it was so nice to speak to an actual live person to make my appt. And to let the person know exactly what I need. Second, you have the BEST Service Director on your team. I've known Carmen since 2009 when I used to go to Cadillac of Thousand Oaks for my Yukon's, Escalade's and now Vistiq. Carmen took care of me and my cars. To know that she is at Calabasas, all it well and perfect!! I will be notifying many of my friends and families with their precious Cadillac's to go to Cadillac of Calabasas. I recently wrote a scathing review for Cadillac of Thousand Oaks and I will not recommend that service department to my worst enemy! Cadillac of Calabasas will treat you the way you deserve as a Cadillac owner. Thank you again, Cadillac of Calabasas and especially to Carmen. She took care of me as always.

    I had a very disappointing experience with this dealership…read more I am currently 8 months pregnant, and when I first visited the dealership, I found the car I wanted to purchase. After making my decision, I contacted Alex, the sales representative, and promptly provided all the required documents. My only request was that the process not take an unnecessarily long time because of my pregnancy. Alex then transferred me to Maria, and unfortunately My experience changed completely. From the beginning, she spoke to me in a disrespectful and condescending manner. At one point, she even told me that I probably didn't understand things because of "cultural and language differences." I found that comment extremely offensive and inappropriate. No customer should ever be made to feel judged or stereotyped because of their background or language. I decided that Im not comfortable doing business with a dealership that made me feel discriminated against, so I chose to purchase the same vehicle elsewhere. I hope the dealership takes this feedback seriously and ensures that every customer is treated with professionalism, respect, and dignity.

    Alpha Auto Haus

    Alpha Auto Haus

    4.8
    (52 reviews)

    Just picked up my wife's 2026 Escalade from Alpha Auto Haus and I'm beyond happy with how…read moreeverything turned out. I literally just bought this Escalade, and Philip and his team treated it like it was their own. That alone says everything. I brought it in for tints, front PPF, smoked taillights, and full emblem replacement, a lot of work and they really took their time to make sure everything came out perfect. I'm pretty picky when it comes to my cars, and Philip didn't rush anything. The attention to detail shows all around. Clean, dialed, and exactly how I wanted it. Super thankful for Philip and his team for coming through, especially since this was for my wife's birthday. She loved it!!! I'll definitely be back for more upgrades. If you care about your car and want it done right, I highly recommend Alpha Auto Haus

    I do not recommend working with this company or leaving your car here…read more I had a very bad experience with them. First of all, just two days after the PPF installation, the film started peeling off, especially around the edges and corners. Philip told me this was "normal" and that everything would be fixed during the follow-up correction appointment. I came back for the correction, and they repaired the areas that were lifting. However, I also noticed that my front bumper had been wrapped using four separate pieces of film, with the pieces overlapping each other. I was told this was normal. I wasn't happy with that at all, but I decided to let it go. After the correction, the exact same problem came back. The film started peeling again from the corners, around the door handles, and in multiple other places. I also noticed that the film had changed color and became more yellow than it was originally. I'll attach photos showing the difference. Overall, I would not recommend leaving your car here. They will keep making promises, avoid taking responsibility, and refuse to properly redo poor-quality work. I don't know how genuine the other reviews are, but my experience with this company was extremely disappointing. I would not recommend this company to anyone.

    Audi Calabasas

    Audi Calabasas

    3.7
    (655 reviews)

    Purchased my first Audi A3 & I'm so in love. This car search has been a long processed and I've…read morebeen to other Audi dealers (Van Nuys) several times to look and wait for the q3, then the sq5 and it felt so heavy. Went to Audi Calabasas after finding this gorg A3 online the night before & was set on my price, the car. Went met Tina and 1 1/2 before closing and she was just all smiles. Told her I want the process simple and quick, and she definitely executed! She was clear, no car salesmen tactic, no telling you what to do.. and even went above and beyond to take care of my old used car that I still owed just to make sure I walk away with my car. She was just absolutely genuine about it all & I've had the best car purchasing experience with her, she got me for life. To add on when I talk to finance he went above and beyond also, kept working on getting me a better rate even the day after he called and said he got it lower. They absolutely made me feel special & who wants to play games when buying a car? Highly recommend these people, Tina is my girl.. she's knowledgeable, funny, just a pretty good human you want helping you especially if this is your first luxury purchase.. she's the one you want. I'm glad I didn't settle & got a 2026. Sometimes you just need to try a different dealership. :) happy car shopping.

    Many things wrong with the 2022 Q-5 I bought…read more Minor things, They want to charge me 6k to fix a rear bumper sensor, and fix a hose under the hood. *Should I have been able to drive off the lot with these problems? I even have insurance I bought that they refuse to acknowledge. Because they dont deal with the dealers in the same building. I am talking to lawyers. This might be a "lemon" situation. caveat emptor- let the buyer beware. More to come. Sean R. Fontana, CA -seems to be having a simular issue.

    Preloved Ride Factory - car_dealers - Updated August 2026

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