I had the privilege of working with Mark Brelo, professional sales associate at the North Olmsted…read morestore. Mark showed me many different cars, brought cars from a satellite new car parking area, and I didn't buy a car due to my indecisiveness. Mark couldn't have been more polite, more knowledgeable about his product, and he is dedicated to satisfying his customer. A good man indeed and a credit to the dealership!

By far, one of the worst experiences I've ever had with a dealership's service department…read more I dropped my vehicle off for two issues: a nonworking sunroof and water accumulating in the trunk. I was informed the sunroof was out of warranty, which I understood. The next day, I received an estimate for the sunroof repair along with a second diagnostic fee to investigate the water leak. I questioned why I was being charged two diagnostic fees when the vehicle was brought in for both concerns. After finally speaking with someone, they agreed to remove the second fee. Getting anyone on the phone was another issue entirely. For THREE DAYS, I repeatedly called the service department, the direct number I was given, and the dealership's main number without an answer or callback. I approved the sunroof motor replacement and was told it would be completed within 3-4 business days. 9/16/26: I took an Uber to the dealership after being notified my vehicle was ready. The sunroof worked, but when I inspected the vehicle, I discovered GREASE ALL OVER THE HEADLINER. There were grease marks at multiple points where the headliner had apparently been lowered and handled during the repair. My vehicle, including the headliner, was spotless when I dropped it off. I immediately notified the service representative. She seemed genuinely concerned and told me she would contact the service manager, Clint, immediately and that I would receive a call later that day about correcting the issue. No one called. 9/17/26: Still no callback. I called asking for Clint and was told he was in a meeting. Later that day, a customer satisfaction representative actually called asking if I would give the dealership a perfect review. I laughed and asked if he was aware of what had happened with my vehicle. He was not. I explained the situation again and was promised someone would contact me. That evening, I received another text asking for feedback. I explained everything AGAIN--now to a fourth person. I was told the issue was being escalated to management and directly to Clint, and that I would receive a call the following day. 9/18/26: No call. No resolution. 9/21/26: I called again attempting to reach Clint. Once again, I could not reach him or even speak directly with anyone in the service department. At that point, I drove to the dealership personally. Unsurprisingly, Clint was not there. The employees in the service department seemed shocked that nearly a week had passed without anyone--including their service manager--contacting me about the condition in which my vehicle was returned. I ultimately left the vehicle with the service department and told them to call me when my vehicle was CLEAN and returned to the condition it was in when I originally dropped it off. Mistakes happen. Grease getting on the headliner during a repair could have been corrected quickly. What turned this into one of the worst dealership experiences I've had was the complete lack of communication, accountability, and follow-through afterward. I should not have to repeatedly call, explain the same situation to multiple employees, wait days for promised callbacks, and ultimately drive back to the dealership in person just to get someone to address a problem that occurred while my vehicle was in their care.

Have not bought a car from them since 2014 Bought a E400…read moreConvertible Great deal Gave me a great lease rate Nice people I did everything over the phone They delivered the car and took my old lease car back with them

The salesmen and staff are the embodiment of your stereotypical sales personnel. Behind their cheap…read moresuits and ties, they lie and deceive for a living. On 5/9/2025, I purchased a 2023 Mercedes AMG SL 43 from these con men at Mercedes Benz of North Olmstead. (MBNO). This car had 107 miles on it and was sold to me as the first private owner. On 7/18/2025 I returned the car to the service department with 1761 miles because I was experiencing a rubbing noise when turning the steering wheel and because of a popping and creaking sound when driving, turning and backing up. On 7/21/2025, I returned to this dealer to pick up my car. Service department records found loose strut bolts. Loose strut bolts are extremely dangerous and impact a vehicle's handling, breaking, and overall safety. It can also cause premature wear on other steering and suspension parts. I had a face to face meeting with service advisor Yahya and sales representative Doug regarding these concerns. I asked them to purchase the car back and make me whole. They refused and told me to take the matter up with Mercedes Benz USA. When I asked them to provide me with a loaner vehicle until the matter is resolved, they refused. I was forced to drive the car home and park it in my garage until Mercedes Benz USA determines what it wants to do. This process could take 3 - 6 weeks. Mercedes Benz of North Olmstead sold me a car that should never have left the assembly plant. They endangered my safety and the safety of others. 8/12/2025. Mercedes Benz USA called to inform me that "THEY WOULD NOT DO ANYTHING". 9/2/2025. I called to schedule an appointment because the steering column was making noise. When I purchased the car, Mercedes Benz of North Olmstead told me that if I ever needed to bring my car in for service, they would provide me with a loaner vehicle. What they failed to disclose is that loaner vehicles are not available for 2 weeks. Therefore my appointment is for 9/15/2025. 9/17/2025. MBNO informed me that they could not duplicate the problem. 9/18/2025. Same problem. I had to wait until 9/30/2025 to take the car back and have a loaner. 10/3/2025, MBNO calls me and said that they could not duplicate the problem. Service adviser Josh, told me to record the noise on my phone. 10/6/2025 I returned with the audio and video of the steering column making noise. I suggested to Josh and another useless Service Advisor named Stacy that we listen to the audio in a quiet place and not in the noisy service area. Neither Stacy or Josh would honor my request. I'm scheduled to return the car on 10/16/2025. They want to keep it for a week. I did exactly as Josh suggested and he dismissed my concerns 10/17/2025. Service Department records state that they "found a document" instructing them to remove the steering rack and pack it with grease. I've had to return the car for They also told me that the manufacturers warranty begins on the day it rolls of the assembly line. Since I purchased the car new, I should have a 4 year, 50,000 mi warranty. They lied to me and only gave me 2.5 years. I was pressured into buying a very expensive warranty on a NEW CAR. Today they want me to pay for services that should have been completed 8 months before I purchased the car. And I don't have a choice. They will void the warranty if I do not. I know this sounds unbelievable but it's true. The people that work here are absolutely despicable. BTW. In a good faith effort, I paid cash for this piece of junk. If you are thinking of purchasing a car at Mercedes Benz of North Olmstead, consider this review.

If I could give more stars I would Bruce was honestly the nicest person I've worked with they sold…read moreme a 2014 Jetta at the payment I wanted didn't try to take advantage of me there was a couple of things wrong Bruce said he would have them taken care of if i were to buy another vehicle I would come here again

Decent prices. Most importantly to me is that they are Elyrians. The guys are super nice and will…read morefind you a bank for your budget.

This was the worst EVER experience !!! Keep your guard up if your shopping at Mark Wahlberg…read moreChevy in Avon Ohio !! These guys can take away important details from equipment that you wanted just to get the numbers needed , to get your sale on these books for the month they want to & the Best part , They NEVER tell you !!! You find out on your own after the damage is done !! Great work Jim Wood ( Sales,& Rick Limbers GM !!

My experience as far as my salesperson was great. After purchasing my car i had to put new tires a…read morenew battery in then found out the frame was slightly bent and the check engine light would not turn off.

Another phenomenal experience with Weber not only did they take great care of my car and get it…read moreback to me by the next day, they all explained every single thing they were doing so that I could understand it. And they also told me what repairs needed to be prioritized and which ones could wait. I'll never take my car anywhere else

Over priced!! To replace my one part they asked for 2,400 and refused to used the parts I bought…read more Took my car to another dealership and it only cost me 800 even if they didn't use my part at the new place it would have been 1200. So Webers shouldn't be your first choice to get your car fixed unless money isn't that important to you.

I came here to get a routine service. Was quoted a specific amount online, I get here, explain to…read morethe service desk my reasons for being here and the rep tells me what I was quoted for online on the website which is where most VW owners use to book a service was not what I would be receiving which made zero sense to me so I ask to speak to a supervisor, the rep goes to an office and a bald guy who I would assume was the supervisor as he was tucked away in his own office, looks through the window at me, doesn't even bother to come speak to me but instead goes to assist someone else. He doesn't even acknowledge me during my visit. Not one leadership quality was displayed from him during this moment. Given the fact this wasn't the first time I've experienced abhorrent service here, I'll be going to Streetsboro from here on out. At least they know how to treat their customers.

I did not purchase my car from here, but after having a terrible experience on the East side, we…read moredecided to try the North Olmsted Volkswagen location for the service. I brought out Atlas here for the first service. Although they were very busy and I did have to remind them what service I was there for, the staff were super patient and attentive. It did take longer than expected on our first service, but they were so busy it was to be expected. The staff were very accommodating and the waiting area is large enough you can get some work done or whatever while you wait. The very helpful woman mentioned when I brought my car back for the recall that I can try first thing when they open in the morning and it should go quicker. She was right - it took only an hour for them to get through the recall and also wash the car. They pulled it around and made sure I had everything I needed. It has been a long time since I received this level of service from a car dealership. Will be back :)

I've bought Nissan vehicles since 2006…read more It is our go to brand. When the dealer we bought from closed its doors over on brookpark rd and w150th we were left without our maintenance dealer of choice. The nearest dealer was Nissan of North Olmsted so we took a chance on it... we were not disappointed. We've our vehicles serviced there for the last 8 years and the customer service has been great.

Started my Nissan Rogue this morning only to find that all four tires needed air (more than 10lbs…read more per tire). I attempted to take care of it myself, but more than three of the air pumps in town weren't workng. Desperate to get to work, I stopped at North Olmsted Nissan. I spoke with Trevor, who could see how upset I was, and graciously agreed to take care of the situation. I can't begin to thank the staff for their assistance in a tough situation. Great customer service-I'll be back for service to my car. Thank You!

This is a follow-up to my previous post. Igor immediately reached out to me regarding the recent…read moreissue I experienced with the Service Department. As always, he demonstrated exceptional professionalism and sincerity, providing several resolutions to address the situation. My son took the car in today for the steering wheel replacement, and the repair was completed successfully without any issues. I genuinely hope Joyce appreciates what a true asset they have in this young man. Igor and Jim are truly the sole reasons I am willing to give the service department another opportunity to turn things around.

Jenna, my sales lady was awesome. She took the time and showed me what was available and went all…read morein details in my search. Once a decision was made, Jenna took the time to go over everything about the vehicle and made sure I was completely satisfied. I couldn't ask for a excellent customer service by Jenna and the Joyce staff. Outstanding job done by Jenna.

My daughter took her Honda crv in to have it fixed they had it 2 weeks couldn't fix it but they put…read morea battery in it without telling her first then today their car wouldn't start I told her to take it to auto zone to have it checked and it was exactly what I thought they didn't tighten the battery cables to the terminals and didn't tighten the battery in the car are you kidding me and on top of that they had to take it to Honda to get the original problem fixed this shop it a damn joke and the old man is rude don't take anything to these incompetent people how sad James hufford thanks

This place is great have taken my cars there over last 2…read moreyears. They are very reasonable in price . The whole staff is very friendly and upfront about what cost are . Would recommend