Best price of the 3 I tried, well under the highest…read more They gave a reasonably close estimate of when the installer would arrive & the installer called when he was 15 minutes away. Window replacement was quick & easy.

The wait for an appointment was reasonable even with CV19. The price was good. The techs came to…read morethe job site as promised and the installation was solid. Cleanup and finished detailing left something to be desired. There was grit and pieces of old gasket from the old window removal inside the cab, dirty hand prints on the door exteriors, some adhesive on the inside driver window and outside passenger side verticle window frame that was not cleaned up. If the cleanup had been complete this would have been a 5 star review. I sent an email about the cleaning issues but have not gotten a response as of yet. UPDATE: Rich from Defender contacted me first thing this morning and apologized then offered to send out a tech today to finish up a 10 minute cleanup. I own a home remodeling company and in my opinion you can't do much better than that! Issues inevitably come up from time to time and when it is addressed like Rich did that's a sign of a stand up business! Thanks Rich and Debbie for a great job!

They are so customer service focused! Sandy communicated…read morewith me often and I was able to get my windshield replaced quickly

Amazing family owned and run business. our son got a crack in his windshield and they were quick to…read moreget us in and the price was great. Definitely consider using them for you auto glass needs!

So happy with my annual ceramic boost and full interior detail! Pro touch has done so much work for…read moreour family over the years and we highly recommend! They ceramic coated my Stelvio, husbands Ram, daughter's car and our 21 ft ski boat! They have also done our window tint and repairs from a deer running to it the side of our car. Morgan at the front desk is great to work with! She explains everything! The night key drop off definitely comes in handy too!

They do a great job! I would highly recommend getting a full car detail. You will be glad you did!read more

Zay is very helpful and knowledgeable and does amazing work , I would highly recommend him for…read morewindow tint !

Zay was very knowledgeable about everything I needed to get done and showed he has plenty of…read moreexperience. Would recommend and will come back if I need anything else.

Excellent customer service. I purchased GC800 glass cleaner. Best window glass cleaner EVER…read more Streak free, very easy to apply and wipe. 1 can lasts 2 yrs. I cleaned patio and windows 18 months ago. I also use on microwave and countertop. Tell Jerry Lori sent you and receive discount and I get a free can. Fantastic service. Highly recommend.

Jerry does a fantastic job repairing windows, windshields, and has a quick turnaround. Family…read morefriend recommended him and I would too!

I never gave this person the opportunity to prepare the windshield in my car it is a company…read morevehicle and I need a corporate front and I need a receipt and someone who accepts debit cards the dealership does not accept debit cards and it's working out of a house

For starters, he gives you an exact time and meets you. Not like the big guys that give you a time…read morewindow. He was efficient, fast and very informative. I would.bring him back.

Mary from the Mentor store repaired a chip in my windshield that had started to crack. I got same…read moreday service at my office in Mayfield Heights, and Mary couldn't have been nicer to work with. I can't even tell where the chip was. Worth every penny!

Safelite performed the chip repair on my windshield in under 15 minutes while I waited. They worked…read morewith my insurance company. So I actually had zero dollars out of pocket.

My issue isn't with repairs, as I did not have a chance for them, but estimate and evaluation. Last…read moreyear I unfortunately hit a deer with my 12-year-old car, causing a broken headlight, dented fender, and dent in the hood. (The deer ran off; hopefully it lived). D&S had the car around six days but evidently did not remove any parts. They marked it up and notified my insurance company that the entire front end would need replaced and repainted, more than doubling the estimate, and making the car a total loss. I do not understand why they did this, other than they appeared very busy with more lucrative repairs, but I am speculating. In any case, it put me in a bad spot, as my insurer wouldn't consider my getting another estimate, and other shops wouldn't accept a customer paying out of pocket. Around that time, a family member became very ill, so between hospital visits and assorted life things, I bought a new headlight, a used replacement fender, various clips, nuts and bolts, and repaired it myself (for under $500 with a fair amount of learning, but I still have the slightly dented hood). It passed the state inspection (with compliments, even). For a while I was concerned the car would come apart like the Bluesmobile, but it's been solid. And while I'm proud I managed it, my experience with D&S Chardon and the position they put me in added a few frustrations during a difficult time.

I've been there twice in the last week to pick up my car and BOTH times the new panel was not fit…read moreproperly to the vehicle. The first time, the new painted plastic panel was off by 1/4" and obvious from 10 feet away. The second time I went to pick it up, the 1/4 gap was corrected, but the panel was gapped on one end and bulged/squashed on the other. Certainly NOT a proper fit. Ok, just got back. They made it right and were very apologetic. Most of the front-end is held on with plastic clips and they were able to get it adjusted to a satisfactory point. Nice folks, but I was pretty fumed about going back and forth 3 times. In the end, the paint matches perfectly and they made it right.