I found a car I liked on their website. I'm 8 hours away. I was planning on asking a few questions about it to make sure the description was accurate and going to pick it up this week and pay what they were asking. I sent in TWO inquiries and called and left a message, AND emailed TWICE. No one ever returned my phone call, answered my email, or reached out to me in any way, shape or form other than auto responder emails. Sad because I really did like the vehicle, which they still have by the way. If that's how they treat (or don't treat should I say) people wanting to work with them, I'd hate to know how it is to actually work with them on getting a vehicle. I have never in my life left a 1 star review, so this is just sad to me. read more

Well Caveat Emptor- Buyer beware My error. I bought a 2010 RAV4 from Automax over the internet. In the past I had very good experiences with reputable dealers who were honest and clear. Automax said the car was in good shape for a four year old vehicle with 40K miles. No significant defects. The price was reasonable for the model, year, and for fair to good condition. CarFax noted only a minor collision with only cosmetic damage They arranged for shipment and when it arrived the driver said he had noted the following: clear coat delaminating from the hood a scratch on the spare wheel cover.(probably what CarFax noted) Ok not really big defects but I should have been apprised. Then I drove it and after ten miles the ABS/check engine/4wd lights turned on. And, the left speakers popped so loud that the radio was unusable. It has been at the local Toyota dealer for 3 days. They said that all the problems seem to be due to corrosion of many connectors, and there are signs of water incursion inside the doors and even on the sun roof connector. The dealer said "you need to find out if this car was flooded" I contact the GM at Automax and he said he knew nothing and as far as he was concerned the car was in in good shape for the mileage. My bad for trusting this dealer. He no longer returns my calls or emails. So be sure to have an independent mechanic check out anything you buy from these guys so they do not take advantage of your trust also. read more

This place was a dump. Initial salesman Jesse was very pleasant and great to deal with. Unfortunately the 'owner' Omar got involved and made a mess out of everything. He is very arrogant and is just a jerk. He kept telling me that I didn't understand the value of a car since I wouldn't pay sticker price. Even at half price I wouldn't have purchased a car from him and was glad to walk out the door. The 'dealership' itself has too many cars on the tiny lot and there is absolutely nowhere to park. Also the inside of the dealership is gross. Stick with a reputable dealership and avoid this place at all costs. read more

Can a dealer sell a used vehicle "as is," even if it's unsafe? Before you buy from this dealer (or any other used car dealer), make sure you check the horn. LOL. This is the last thing I thought to check. Ten days after purchasing the vehicle, I had to warn another driver as he was backing up, oblivious to my presence. To my complete surprise, my horn didn't make a sound. I was shocked and so disappointed. Especially after discovering that I had to spend over $300 to get it fixed. I needed a clockspring. As if spending over $9300 wasn't enough for a 2009 Avalon with 170K miles. I didn't bother calling Automax to ask if they knew about the malfunction. I'm sure they would have denied it so I didn't waste my time or my dime. Lesson learned: Next time (hopefully, that will be no time soon), I will have the car checked by a mechanic. I pray that this was the only defect. Because the staff was professional and courteous, I gave Automax 2 stars. I'm under the impression that it's not OK for a car dealership to sell a car that has safety issues, even if the sticker says "as is." What can you tell me about this? read more

Terribly dishonest. avoid at all costs! We made the mistake of not doing our homework because we were in a hurry. Became clear within two days that the car we bought needed a NEW ENGINE! They don't care! Someone needs to shut this place down. They are crooks. Do your homework! read more

I came here with the intention to buy, and when i walked in with my work clothes on, they treated me with respect as any important customer. The customer service and attention to respecting the customer and not pushing them to make any decision is very important. I walked in with them not knowing i was looking for 2 cars and i was so happy with their customer services i walked out with 2 cars. They also addressed my small concerns after i brought the 2 cars that is just an A++ because usually when a dealer ship sells you a car they don't want to bother with you anymore. I worked with Issac hernandez, Tim, and Omar, they will treat you right and answers any of your concerns. read more

Automax Atlanta - Car Dealers Near Me - Lilburn, Georgia

Purchased a used vehicle sight unseen from this dealer in late June. Upon receipt I didn't notice anything wrong other than the underbody cover that was in the trunk for some reason, took a look and the other panel was scraping the ground.. No big deal. Took a 10 minute drive and the tire pressure light came on (You have to drive the car about that far before you get TPMS warnings I would later find out). Checked the air pressure and had 10psi, filled the tire, 2 days later same thing. So I have a puncture no big deal. After inspecting the other tires I find serious issues in the sidewalls, 2 minor gouge in both front sidewall, but one major also in the front. So at this point 3 out of the 4 tires are impaired. The tires are $300 a piece and new so I tried to get in touch with the dealer and come to some agreement. Long of it I was told that they didn't make enough money on the car to worry offer me compensation for even one of the bad tires. This came after they denied any damage even when I showed them proof in the pre shipment video. Communication after the sell was awful, with huge delays. I dealt with both Tony and Shawn. Buying the car was actually very simple I can't complain about that part, however they would not take responsibility for the damage nor was it disclosed prior to my purchase. I don't leave unwarranted bad reviews feel free to check my history. I wouldn't do business with them again, and I certainly wouldn't buy anything from them without going over it myself. read more

Dishonest and untrustworthy tactics at the hands of the car dealership. I initially had nice things to say about Automax Atlanta and Alex Lakhani until I had to deal with him a second time. I financed a 2012 Honda Accord LX on March 6, 2015. The car had under 20K miles and I was repeatedly told by Alex Lakhani that the vehicle was still under warranty. This warranty was a concern of mine because I pointed out to Alex on several occasions that the rear seat/trunk pass through was broken. Alex told me that I could easily go to a Honda dealership and get it fixed because the car was under warranty. Trusting Alex, I didn't receive a reduction in the purchase price of the vehicle. Now June, I went to the Honda dealership in Gwinnett a few weeks ago to get the oil changed and fix the rear seat/trunk pass through. I learned that not only was the rear seat/trunk pass through broken, but the folding rear seat was not locking into place. I was also told by Gwinnett Place Honda that the warranty on the car expired in December 2014. I had to pay for the repairs. When I confronted Alex about his lies regarding the warranty, he proved to me that he was dealing with simple logic., Alex stated that the warranty on a vehicle does not run until the model year (2012), not before. Knowing that my logic is far superior to Alex, I know that the warranty begins to run when the car is originally purchased and that is is plausible that my 2012 car was sold to its first owner in 2011. My review of the warranty language confirmed my logic, not Alex's logic. Its more than plausible that the car was sold to the first owner in 2011 and the warranty expired in 2014 as was explained to me by Gwinnett Place Honda. In addition, the car did not pass the emissions test on the date of purchase. I had to pay for a second emissions test a few days later (March 19, 2015) with the promise from Alex that I would be reimbursed. The car passed the second emissions and I was told by Alex that the report was on its way to the Georgia Department of Revenue for my tag. I did not receive my reimbursement for the emissions test until May, and that was after I called to inquire about my check. Furthermore, I did not receive my tag until the temporary tag expiration date because no one from Automax bothered to call and let me know that my tag was ready for pick up. The moral of the story is review the vehicle's title history, not Carfax, before you purchase the car. Don't ever trust a car salesman, especially Alex Lakhani, and don't shop at Automax Atlanta. The car runs well and I enjoy it, but I must give all of the credit to Honda. Thank you for nothing Alex. read more

If you are approved to buy a car a word of caution. They will sell it to someone else even if you live out of town. Most car lots out of common courtesy will not sell the car you want if you have definitely been approved for a loan. We live out of town and was going to be there the next morning and they sold the car that night. We will never try to do business with them again. read more

I had a horrible experience. I drove from another state to look at a car and they sold it before my appointment. They didn't tell me I could have given a deposit for them to hold it for me or I would have done that. Then the salesman wouldn't answer my phone calls after he texted to tell me the car had been sold. Later that night he had another salesman answer his cell phone and pretended it was a dealership line. Unbelievable! The next day the original salesman hounded me about looking at another car on their lot. Really bad customer service! read more

Don't do business with Automax Atlanta. They discriminate against women customers. They treat them like their business does not matter. I tried to purchase a vehicle with them and they sold it to someone else. And also lied about running my credit report. If you want good customer service don't go here! read more

I normally read the reviews first as a seasoned veteran of car buying. Dang. What attracted me to this dealership is that I found my car on the carfax site. It had a squeaky clean report and it was the color I was looking for. The price was right as well. Everything went great up to the point of picking the car up. My girlfriend dropped me off, and she could barely get out of the lot because there are so many vehicles, she didn't want to hit one. The car had a broken rear armrest console cover, so they put that on the "we owe." I forgot to put the "tire pressure light on", but they said they'd take care of it. One thing I can say is; the carfax is clean, the car has passed emissions, the extended warranty and GAP insurance looks good. However, the finance manager didn't give me all my documents prior to leaving. I had to ask to get all my documents at the time of pickup, so they had to reprint them because the finance manager was busy with another customer. Everyone here is too busy. I was instantly approved, signed all the documents and went home. They told me they would order the rear console cover. They also said they would detail the car. It was raining when I picked the car up. The lot is not all paved so that was muddy, gravel mess. I noticed the tire pressure sensor light on, so pulled up the detail shop to request some air. Nobody was present, so I went to get my salesman, and he couldn't find the air pressure attachments to put air in or check the pressure. As I was walking around the vehicle, I noticed it didn't have a "drive out" temporary plate on the back. Now this car was supposed to be ready for pickup. So they printed me another temporary sticker and put the plate on. Thank goodness I didn't drive off the lot like that. I talked to the sales manager prior to leaving and he said he'd order my parts and to call him to check on an estimated time of arrival of the parts. Well, it's been a week and I'm getting the runaround from hell. I haven't had anyone call me yet. I've been making all the phone calls, and either someone answers and says, the person isn't there, too busy, or I'll leave a message and never get a call-back. I'm literally losing sleep over this transaction. I hate getting treated like this and I live an hour from the dealership. They wanted me to come in so the could look at the pressure sensor. I told them the local tire dealer could fix it for $60. Just pay me. The armrest is going to cost about $300 total from the Hyundai dealer. I'm glad that's on the "we owe." I gave you my business, so please don't do this to a 20 year Army Veteran, or anyone else for that matter. If someone doesn't take care of me within the next few days after Christmas, I'm going to small claims court and the Better Business Bureau. You have some of the best looking cars around when it comes to luxury, but your service after the sale is horrendous. Mr. Green is my salesman and he knows exactly who am. He did fine with the sale, however, I was disappointed that he didn't double check the car for the drive-out plate. Otherwise, he was cool. They all treat you fine. It's just the worry once you get home. I love the car, but it's a luxury car with a broken armrest. I can't relax knowing I just paid over $26,000 for a car with a broken item in it. I hope this review helps the next victim. I suggest using Carvana or another big name company who specializes in solid customer service from start to finish. read more

First, my rating is based on the DEALERSHIP not the CAR!!! Love the car!!! Dealership leaves major room for improvement! I'm a researcher so I knew what I was buying before I purchased and what I should expect to pay. I also subscribe to auto report company for history. I receive info from other sources than the dealership to prevent false records. Yes, I pay for this auto-report membership, but $39.95 for 30 days is well worth the investment to make sure I'm getting what I paid for! Now for the customer service! I live in TN. Bought the car 06/10/18 and was given a 45-day tag. Called and spoke with Manny 07/11/18 and told I would hear back in 1 hour! My GA temporary tag is going to expire in 7 days and I can't get a response from TRACY in finance nor the manager CARL. Then I called 6 times 07/16/18 and have not heard a word! I went to my DMV office 7/17/18 and nothing has been turned into the state of TN! Heard nothing all day yesterday. Now today 07/18/18 I have been sitting on hold for 30 minutes and counting! After Tracy finally picks up she informs me it's not her job to do titles she's only Finance not Titles & Registrations! Yet, Carl, Sam, Manny & David tell me she is the one I need to speak with regarding my tags! I tell her she should not have to take this kind of BS if its not her job! I will be more than happy to inform CARL that he and his team are in error on who is responsible!!! I asked her WHO is responsible because I will write a grievance letter & she refused to give me the name WHOS job it is since it's not hers and said: "It's a little girl, and I will take the heat for her!" How noble TRACY, but the "little girl" really should be taught how to do her job properly and YOU are doing her a serious DISSERVICE by enabling her to continue to do crap work and get paid while everybody else takes on her responsibilities! Finally, she tells me that the paperwork was sent via FedEx on 06/28/18. When I asked who signed for it and on what date... her reply it was signed for on 07/17/18. Now for you reader, What is the SLOWEST SERVICE you can get via FedEx and I'm willing to bet it is faster than 3 weeks! Next issue - why would you send it to my credit union and NOT DMV where it needed to go???? My suggestion - if you live out of state REFUSE TO PAY THE State SALES TAX, TAGS and the $99 "electronic filing fee" they charge! There really ought to be a law that prevents companies from doing this! read more

I was preapproved for financing when I purchased a truck and was told my vehicle would be delivered. Every time I reach out I get a text that my truck will be delivered today and I never hear anything and still no truck. read more

Beware of this dealer! I purchased a car on Tuesday, March 15 2022. It started choking down 1-2 days later. It sat all weekend and I took it to the shop on Monday March 21. It passed the pressure test I had done but continued to choke down. I took it back to the shop on Thursday March 24 where they said I had an almost blown head gasket, and it needed an expensive head gasket repair. They explained that it passed the pressure test because it wasn't quite blown yet, but that a head gasket blow was imminent. They also said they found fluid on the Piston. I took it to another shop that confirmed that it needed a $4k HG repair. Both mechanics confirmed that this issue had been going on for a long time. I had it towed to Automax's mechanic, and within 2 hours he said it needed a new engine. Automax only offered $1k toward the $3k engine replacement. They told me that "it is a machine sir" and "I'm not interested in a back and forth". So, I drove a car less than 500 miles (almost 100 of that was to get home) and I have to pay $2k to repair a car I have barely driven. I haven't even received the tag yet! This dealership has a very bad BBB rating, and terrible reviews here on Yelp! I just wish I had read more reviews before buying. Stay away! read more

Okay, first of all this guy shawn is very rude. When i first put my application about being interested in this mazda he was really friendly but when he called about the appointment i couldnt make he literally told me to not waste his time! I was gonna explain that i was interested in another car there but rude ass shawn didnt even let me explain! Unbelievable person! Never buy cars there with shawn! He has an accent too. I hope he learns to have better manners! read more

Well first I what to say this place was a rat hole. They will pull a bate and switch and say they have something that they don't and try to sale you one double the price. There cars are low quality and have sratchs and stains in fact they showed us a car with an ass stain in it. They were sexist and never addressed my mother, the one who was buying the car! If I were to give them a rating I wouldn't give them a single star, and to be honest I hope they are shut down. The establishment looked like a chop shop, and I was worried that they would have broken into my actual car while I was browsing. Please if you have family don't go here, it truly isn't safe. read more

Buyers beware. I hope this review will save someone from the nightmare that I am currently going through. I was sold a vehicle a couple of weeks ago and I will say dj was a outstanding guy, but that is the only good thing I have to say. The service engine light came on not long after I bought the car which I took to the mechanic. I then found out an oiled air filter was put into the vehicle, which is not compatible and the vehicle that I just paid $30,000 for is now messed up because of it and the warranty will not cover it because it was due to negligence on someone elses behalf. They will NOT give me a report to what all was done to the car after it got into their possession, which is very sketchy. The only answer I get is it is in the internal system and even the gm will not give me the automax report. YES I know it was an as is car but I'm pretty sure the tires they kept on it when they sold it to me was illegal. I found out they were bad because I had one blow out, which could have killed me and it made me late to my job. I also found out all the other tires were bad and need to be replaced as well as the brakes, and I had made a mistake by trusting them with their "safety inspection". When I talked to them about the tires they came up with some excuse that they knew the tires were bald but they used the money that was for the tires to get the decals removed which they would have had to remove anyway because they were half torn off. ( I will attach photos. 1st photo is what they used for the ad and second is when I first saw the car before it was detailed). I finally got my dream car and it's been nothing but a heartache, disappointment, and huge financial burden, and it will forever teach me to not trust a businesses word. I am going to have to put about $3,000 in repairs into this car and I've not even had it for 30 days and they won't give me any of their own records of what was done to the car, just the carfax, or help me in any way and the general manager was very rude. Please do not go with this sketchy dealer. They only care about your money and they don't care about anything else, even your life. I'm in the hole financially now and it's too late for me, but if this review helps at least one person steer clear of this place then that is a blessing enough to me to know I helped someone not go down this same path and hell that I am going through. I'd give 0 stars if I could. read more

Do not buy cars from this dealership. They are not in the business of selling cars, they are in the business of playing games with customers and wasting valuable time. I saw a CR-V online, called them to make sure its available and setup an appointment to buy the CR-V. I drove 1 hour to reach their dealership, waited for 20 min since the sales rep. is assisting another customer and finally when they are free to assist me sales rep Anthony approaches and tells me someone put a deposit on the same CR-V I came there to buy and he cant sell it to me. Unbelievable !!! I asked him to show me the evidence, he gets mad goes inside prints a piece of paper SLAMS that paper on the table and rudely tells me I called him a liar ! With this kind of treatment to the customers and lacking common sense of keeping the customer informed I strongly believe they don't deserve earning anyones business. read more

Buyer beware!! Please have a 3rd party inspection completed. We just purchased a vehicle that threw codes on the way home from the dealership. Our lack of diligence and independent discovery now has us waiting for a dealership to determine what is wrong. This could end up costing 10-20% of the purchase price to remedy. I would not trust anything said about the mechanical condition of the vehicle. Our loss and frustration should be your gain. Spend a little for personal validation. Very disappointing!! read more

This is a small dealership for used cars. The good thing is that you can find a car for a low price here. Everyone is very nice! The salesman Samuel is a good guy. He helped me find a nice car( Hyundai Sonata ),low price and low mileage. Thanks again Samuel! The only down fall from this place was that they don't fill up your tank with gas. Overall, it was a good buying experience. read more

DO NOT BUY A CAR FROM THESE PEOPLE... THERE CARS ARE NO GOOD!! BEWARE YOU WILL REGRET EVER GETTING ONE!! LEMON CARS!! I bought both my kids a car from this dealer on May 18, 2019 and WE have had nothing but PROBLEMS EVER SINCE!! Catalyst converter broken on one car over $700 to fix, Now the transmission needs to be replaced on the same car! The second vehicle the power steering needs to be replaced. The transmission needs work on it! If I could give these crooks a zero I would. I purchased 2 cars from these people and both of them are garbage! It's only been 3 months since I paid CASH MONEY for these cars and this is what I get??? This is how they do people who spend their hard earned money on a vehicle and after I told Curtis and the salesman's the problem I had with the other dealer who did the same thing. Reassuring me that wouldn't happen there. B.S. Then Shawn the manager LIES and says he will help get the warranty company to fix them and NEVER CALLED BACK!! So horrible customer service to boot!! These people are liars! Stay away unless you just want to give away $12,000 dollars which is what we just did! Why would you do these to children?? My kids are devastated by this experience! Can't even enjoy there cars... one was a birthday gift for my son and this is what these folks do! I went through USAA to find this dealership they don't deserve to sell there JUNK CARS TO VETERANS! YOU HAVE BEEN WARNED PEOPLE!! read more

I would give 0 but no options. PLEASE NO BODY GO HERE. Terrible service , all they want is your signature .... Terrible terrible. These people have soul . Dont want to work on car in which they promised to fix . Terrible terrible terrible. Please don't go here!!!!!!! All these cars on the lot but no one to fix it the right way . Very upset with this company. Just pass the location when you see it. read more

Automax Atlanta is a fantastic place to buy a car. Kenny at Automax was very respectful with us and gave us all the information we needed and made the buying experience excellent. highly recommend! read more

Business model is based around ex rentals with or without one accident. High volume business that is concerned about their reputation. What went wrong during the process they tried to make right through other means. I felt like I got a good deal so overall I would recommend. They held on to my tag application for 3.5 weeks but cashed the check within two days. I would prefer a balance in this area. read more

I just bought a GS Fsport 2014 from Automax Atlanta, after 2 weeks I wash the car same of the pants come off from the handle drive side ,and the Lexus logo on the front was losing a little bit, I bring the car back they put same white pants to cover the spot and give me the phone number to fix the logo witches will costs me more money, I'm not happy about that. read more

only reason i gave them 1 star is because there's no 0 stars. this place is a joke. i purchased a car from them in may and it had a small crack in the front grille. the sales manager Ray and general manager Omar both assured me that they would replace the front grille the following week. 4 months later i finally got them to replace the grille. i left 30+ messages for call back. never got a call back when i'd ask to speak to ray or omar in person, someone would just hang up on me sent photos and texts to omar's cell phone and never got a reply. only when i actually went up there myself and talked to ray about filing small claims on them did he actually do some work. but too late... 4 months is too much. also their cars are cheap because they've been in an accident. read more

When I say terrible service, I mean TERRIBLE service. We bought a car from automax in August and we specifically said we wanted a car with back up camera. They sold us a car without one but told us to bring our car back in about 3 days and they'll install one. That NEVER happened. Every time we called, they said they were waiting for the camera to be delivered. We told them we do not live in GA so we had to leave. They promised having it shipped to us. It's been 4 months and no camera. When we call, they'll play games and say someone will call us back but needless to say they never return our calls. It's been over 4 months now. read more

I found this dealership after searching online and seeing all the great cars at such low prices, as Im sure whoever is reading this did. My wife and I were driving in from Birmingham and called ahead of time to set up test drives at 4 different lots in the Atlanta area. I spoke with Rose earlier that morning and she assured me the particular cars I wanted to see were available. Rose was INCREDIBLY nice over the phone and seemed to be just as nice in person. She introduced me to Lakim who she said would help us. I asked to see 3 different cars on their lot (a 2010 Camry, and two 2010 Accords). First car we checked out was a Camry, several scratches, scrapes, and dings covered the car, trunk would not close (even after Lakim slammed it several times), very worn tires. Lakim told us "pre owned vehicles dont have new tires and every used car lot would look the same", I mentioned that the previous lots we went to had better looking tires, to which Lakim gruffed "where?". Wanted to give the benefit of the doubt that Lakim was having a bad day and that although the 2010 Camry was a pure lemon, the Accords would be better. Not quite. First Accord had major damage that was easily detected on a breif inspection of the outside. Huge hole near the driver's side windsheild wiper, several scratches, badly worn tires. Now we're at 2 out of 3 cars, and the 2 we'd seen were not just badly worn, but clearly damaged cars... that was enough for us to leave the lot. I'd stay away from this dealership. Several used lots in the area with better prices, and much better cars. Seeing the way we as potential buyers were treated, I cant imagine how one would be treated AFTER they already have your money. My wife and I ended up buying a 2010 Accord from a lot in Marietta (lower miles and better price). Save yourself the time and potential headache and look elsewhere. read more

UNETHICAL AND DISHONEST PRACTICE! Bought a car and was in negotiations with my finance rate. Not only was I told I would be given 72 hours to finance through my bank but was offered a lower rate from Freddy, the manager. THIS I HAVE IN TEXT! I also have in text from the manager that they "mistakenly" sent off the paper work without notification and told the financial advisor, Alek, to call me but must have forgotten. He did not offer any apology nor any reason as to how it happened after our agreement and then hung up after I would not accept waiting on an employee HE manages to come in. Well, I did get a phone call from Alek and again, no apology or explanation as to how this happened and called me a liar on the 72 deal. He said he had proof on his security camera so I asked him to send it, he said "NO COME UP HERE AND SEE IT." He did, however inform me I can just go to my bank since they offered me a good deal too (takes care of their problem!). THEY ARE UNPROFESSONAL AND WILL CHEAT YOU ANY WAY THEY CAN FOR THE EXTRA CASH. DISGUSTING. read more

My experience here had ups and downs fist I used USAA car buying service and the price was good the car I chose was clean all around. My sales person Renee (Issac) was knowledgeable had a great personality, those were the ups. In order for me to buy the tires had to be replaced I set an appointment but the tires weren't ordered until the day of the appointment which caused a wait of about 4 hours. I also required an interior door compartment be repaired. So I waited another 3 hours or so for that to be done. We'll it was dark when I got the vehicle back from the door repair so I couldn't see that they switched the entire interior door panel with one the was not in as good a shape as the original door panel. Service Sucks at this lot but they do have good used vehicles. Lost about 6 hours waiting for repairs that I will never get back. Thanks AutoMax Atlanta! read more

I "purchased" a 2016 Honda Civic EX on 3/14/3017, 2 days later I was contacted to come in to re-sign a new contract. Then 10 days later I was contacted saying that I needed to pay them $2,700 to keep the car. Then after reviewing these kind of scams online, SPOT DELIVERY is what it is called. They preyed on my lower credit score to make me think that I was approved for the loan when I wasn't. I assumed because I drove off the lot it was a done deal. I signed a bailment agreement and was required to pay $500 to give the car back to the dealership. "COMMON PRACTICE" is what I was told. I was also verbally told my credit score was lower than it was. ---RESPONSE TO COMMENT--- How long did you know that I wasn't approved for the the loan?? In my experience driving off the lot means it's a done deal. ALL Reputable car companies will not allow their customers to obtain ownership of a vehicle that's not properly financed. This is a PREDATORY PRACTICE that should be illegal. read more

Buyer Beware! Quadruple check before you buy! Automax Atlanta will say they will take care of you if you have any issues after the deal is done... for about 30 days. However, they will not actually take any action during those 30 days. After 30 days is up, they will stop saying they will work with you and suggest you find a lawyer if you have issues with the vehicle you purchased. I bought a truck for $34,000 and the estimated cost to correct the issues with the truck (which were unknown to me prior to the purchase) have now come to over $15,000. I am now seeking a lawyer. read more

Do not buy from this dealership!! My husband and I were in the process of buying a BMW from them. Spoke with Omar on 03/01, informing him that we would be flying into Atlanta (One Way). He then guaranteed us that they would hold the car for us until we arrived at the dealership on 03/09. Sent in all our finance paperwork, copies of our flight itinerary, hotel stay, etc. Just to find out they sold the car out from under us. No courtesy call, email, nada! When we tried to reach out them on 03/02 Omar would not return our calls after we called MULTIPLE times. After reading the other Yelp reviews, I am glad we did not purchase the car from them. They falsify their CarFax paperwork, glue bumpers back together, etc. This is a very shady dealership. Avoid them at all cost. Mostly your time, and money. read more

On Saturday, January 29th, 2022, I signed a contract to purchase a vehicle (2016 Subaru WRX STI) from AutoMax Atlanta. I worked with Sajid (Shawn) Motorwala and his direct manager, Lionel Amachree. I specifically asked if it was mechanically and physically sound and he ensured that not only was it in great shape, but that it had been inspected by their mechanic. Monday, January 31st, I went to my bank and wired the dealership $8k for the down payment (the remainder was financed through Capital One). They confirmed it had been received late Tuesday afternoon, February 1st. I was told the car would be shipped to me Wednesday "at the latest" but that turned into Friday and then finally, Monday, February 7th. The car was delivered February 7th at approximately 9:50am by their logistics company. The car was backed off a flatbed and parked in my driveway by the delivery driver. I drove it approximately 30 miles total on Monday after it had been delivered and noticed that same day around 4pm that there was oil all over my driveway and the engine light had come on. I immediately called Lionel at AutoMax Atlanta and told him what was happening. He asked me to take the car to a shop for an estimate and send it to them. First thing the next morning, Tuesday February 8th, 2022, I dropped the car off at a reputable repair shop in Murfreesboro, TN. They did not have an immediate opening but were able to fit me in. On Wednesday, February 9th, I received an estimate for repairs in the amount of $3,600 (all urgent repairs needed in order for the vehicle to be considered safe to operate). I immediately called the dealership and was asked by an unknown person (who identified himself as a sales manager) to send the inspection report and estimate to their finance department's email. I had to follow up via phone and email with Lionel multiple times and was transferred from one person to another. I was then transferred to Omar Qureshi (who identified himself as the service manager) and explained the situation to him. He said the owner would be in "around 12:30pm" that day and he'd call me back "around 1". I never heard back from him and had to text, email, and call for updates but was continued to be passed around. I need a vehicle to drive so I authorized the repairs and the shop ordered the parts. I planned to work with the dealership to hopefully cover at least a portion of the repairs. Thursday February 10, 2022,  I received a call from the shop letting me know they found additional engine damage to the vehicle as they began to take it apart to make the originally planned repairs. They informed me that I was easily up to $10k in repairs, but they had to stop working on the vehicle immediately because of how heavily modified it is (they only do stock vehicle work). The dealership made no mention in the ad or in any conversations about it having an aftermarket exhaust, intake, etc. I called the dealership Thursday late afternoon and told them I wanted them to come get the car, return my $8,000 down payment, and cancel my finance contract with Capital One Auto Finance. I was sent to someone's voicemail who never returned my call. After multiple emails, I finally received a response Thursday evening from Omar Qureshi letting me know the dealership would "make an exception" and come get the vehicle if I paid the transportation fee for both ways, a $599 "customer fee."  Qureshi also stated that he would return my down payment once the vehicle had been returned to the dealership in Atlanta and they had a chance to "inspect it for any abuse". I told Omar I would be happy to pay for transportation both ways but that I was not paying a "customer fee" and I was not allowing the car to leave my driveway until I had my down payment back from AutoMax. Friday morning, February 11, 2022, I picked the car up from the shop and paid $350 for the repairs the mechanic was able to make (before finding more issues) and brought the car home where it now sits, leaking oil, in my driveway. The shop also notified me upon arrival that the catalytic converter and oxygen sensor had been deleted/removed and the vehicle had been tuned. The muffler(s) have also been removed from the exhaust system. This is documented in a detailed report completed by the repair shop. It is illegal for a company to knowingly sell a vehicle in the state of Georgia without a catalytic converter. I sent the AutoMax Atlanta's sales manager the full report from the shop, let them know they knowingly (since they "inspected it" and it was in "great shape") committed vehicle fraud, and explained to them that I'd be filing a lawsuit against them if they did not agree to my terms. They have replied to let me know that it's a non-negotiable for them to return my money without the car being back with them; I do not trust I'll see any of my $8k if I let the car go first nor do I trust their "mechanic" to inspect it truthfully. I'm taking immediate legal action. read more

I would leave no stars, but Yelp doesn't allow it. The salesperson, David, told me the dash light was why my convertible roof would open and that they would do all of the things I requested for the We Owe. They refused to return calls, saying "oh the office is under construction". But they never answered their cell phones or returned calls. Finally I got in touch with the service manager, Amber. She was the only thing even slightly professional about this place. They fixed the roof, but left the dash light on. The service manager said that it wasn't on the We Owe. She was supposed to see if they would fix it anyway, but never called back. The car is fine, but, I still have the dash light on, they never did a promised oil change, never reimbursed for wiper blades and didn't take care of the rims. The price was good, so far the car is fine. But their service and the fact that the salesperson knew what the issue was but lied about it, makes me wonder what issues are gonna come. Avoid this place, or at least buyer be ware read more

Update 8/20/2017: Well I am pleased to say that they have followed up on everything they said they would do, replaced my tires, fixed up every little thing I had in mind about the car from a couple small scratches on the paint to completely fixing the rims on the car. I am on all accounts 100% pleased by Automax and will definitely not hesitate to do business with them in the future. The biggest thanks to Jesse and James, they were amazing throughout the whole process. TL;DR: We were able to get a good deal on a Volkswagen CC and Kia Forte in one go as well as a good deal for our old Dodge Caravan on the trade in value. We did the deal on Sunday and they were more than happy to let us test drive and go over the car, and they'd replace fix whatever small points I found. Full Story: Me and my wife found a Volkswagen CC online at Automax and decided to just go there and have a look, we arrived a little early before they opened but we were more than welcome, we didn't have to go through the lot to find our cars, we got a drink and they pulled up any car we wanted to see, which I more than enjoyed. I was able to look over the VW CC and test drive it, and my wife was able to test drive the Kia Forte, they were both really nice cars and we went over the carfax as well as using research.com for the free reports and were able to get a decent picture of the car, we were able to negotiate quite a bit off the price and Jesse, the one who helped us was very nice, patient and above all, not pushy. He was nothing but an assistant to our needs and questions which felt really great. The VW CC needed a few touch ups, two of the tires were almost ready for replacement and the hubcaps were a little scratched up, and they were more than happy to replace all of the above for me, the VW also had a few small scratches and had been in a small accident as indicated by the Carfax and research report. It was fixed quite nicely but there were a small details I wasn't too fond off, so they also said they'd fix that for me. Now at the time of writing, this has not been fixed, since we got the car today and the detailer doesn't work on Sundays, but I got it, signed and on paper all the things they were going to fix for me and they would also give the Kia a full once over while we were at it. The car we traded in, we didn't have the title with it, but they were fine with us bringing it with when we show up to get the cars detailed. All in all, I had a good experience here, I didn't feel like I was waiting endlessly, if I did have to wait a bit we were asked if we wanted anything. I will keep this review updated, should I run in to anything I do not like, but so far, I am well pleased by the events of today and the purchases we made. I know this place has some bad reviews and I was a little hesitant at first because of that, but so far I have not run in to anything that was mentioned, they were upfront, truthful and more than willing to help us out with whatever we needed. Even mentioning that if anything was up in the first 30 days, we should just come back and they'd be more than willing to help us (As long as we didn't cause it of course, which is more than reasonable.) So make up your own mind, no harm in giving it a look if you're considering one of the cars they have, the car lot and the cars all look clean and nice, all the cars we looked at started immediately without trouble, which has not been my experience at every dealer we've been to. read more

They did what they said they would do. I got a 2012 Genesis through USAA Car Buying Service. We were concerned about tires - they replaced the tires. Carfax showed a recall by Hyundai and they took care of getting the recall work done. When the car was not delivered to me on time, they loaned me another car so I could return my rental. Annette is wonderful and full of integrity. My advice is not to worry too much about buying used b/c there is an amazing warranty they offer which covers most things that go wrong - electrical systems, ABS, A/C, etc. Buy the warranty. Overall, very happy. The place doesn't look too nice on the outside, but they did not give me a run around. Rick Case Hyundai was another story. read more

I bought an Acura TL from Omar at Automax Atlanta. I purchased the car out of state and had the car delivered. The pictures online showed that the car was in excellent condition. I asked Omar if there was anything wrong with it to verify it's condition. The car had 1 yr left on the factory warranty, so I had some peace of mind. When the car arrived I noticed that there were a lot of minor issues wrong with it: Driver's side rear seat panel broken Floormats (promised that these would come with car. When Omar sent me the floormats the driver's side was missing) Oil Change & Filter (You'd expect a dealer to take care of this when selling a car) Front License Plate Bracket (required in my state) Check Engine Light on Airbag Light on Tire pressure Light on Both Factory Keys were dead (had to replace batteries). I would NOT recommend this dealer. All of these issues combined with poor customer service have made this purchase very difficult. I have purchased many cars from out of state dealers with no issues, the transactions were pretty seamless. But this purchase is by far the worst experience. read more

I would Stay clear of this outfit!, judging from my recent experience they absolutely have zero integrity when it comes to doing what they say they're going to do, I wanted to buy a car online as I'm from another state. So the salesman who didn't come through then later the general manager promised to get me pictures of the undercarriage as I am very leery of buying a rust bucket. So I wait and wait and neither one of them come through... if the general managers doing this then you can imagine what he lets the other salesmen get away with... adding insult to injury I look online a few days later they've actually raised the price roughly $1000 !! Not good!! I wouldn't trust any vehicle they've deemed suitable to sell on there lot read more