I recently purchased a used 2017 Subaru Forester and wanted to share my experience so others can make a more informed decision. To start on a positive note, I did appreciate the way the initial sales process was handled. The salesperson allowed me to do most of the negotiation over text and email, which gave me time to review and think through the deal at my own pace without pressure. That was easily the most comfortable and beneficial part of the entire experience. However, once the process moved into financing, my experience changed significantly. My wife and I were among the last customers at the dealership that evening while staff were beginning to close out. During the financing process, we were presented with documents to sign both physically and digitally, but there was very little time spent reviewing a clear breakdown of how the final price was structured or how additional products were affecting the total cost. We were given a total amount, but not walked through how items like GAP coverage and the service contract were being applied to the financing. The digital signing process also felt rushed, with limited opportunity to carefully review documents before signing. It wasn't until after leaving the dealership and reviewing the paperwork that we realized the total cost had increased well beyond what was originally discussed. I had negotiated to stay around $15,500 out the door, but the final amount ended up being over $18,000 once everything was included. I understand that I share responsibility for reviewing documents before signing, but I do feel that more time and transparency should have been provided, especially when optional products significantly impact the final cost. Additionally, after the sale, communication became very difficult. What could have been resolved with a simple explanation, such as how to handle warranty concerns directly through the provider, was not clearly communicated. This led to unnecessary frustration and additional time spent trying to figure out next steps on my own. After reviewing everything, I chose to cancel the GAP and service contract products and handle future repairs independently. That process was completed through the warranty provider. While I appreciated the flexibility and professionalism during the initial negotiation phase, the financing process and lack of follow-up communication left me with a negative overall impression. Because of this, I would not return for future business. My advice to others is to take your time during financing, request a full breakdown of all charges, and make sure you fully understand how optional products affect your total cost before signing anything. Overall, this has been a learning experience, and I hope sharing it helps others approach their purchase more informed and prepared. read more

This experience has been awful. The fact that I posted a review. He left the number in this site to call. It was a farce. Scheme set up by Todd. They have not returned my phone calls when they messed up my car. They are incompetent and nothing is alleged. I have video audio texts and they still don't want to make it right. So now I have made it my mission that everyone will know. From Tik Tok Snap chat IG. They are the most unprofessional dealership i have ever gone to. How do you admit you messed up the oil plug tread then decide you don't want to fix it even though you agreed to because it was your incompetence. I will leave a review every week until I get justice. I will stand outside. I will bring the news. I will have a content day at the dealership. To take advantage of a young college student is insane. Then you tried to blame it on another dealership. If anyone wants details I'll make an account nurse to post and show you If you are looking for a used car there's another dealership right across the street read more

Stone Mountain Toyota - All of that oil was out of my daughter's car by 830 pm. She got home at 5pm from the dealership - Car Dealers Near Me - Lilburn, Georgia

This review is less than 1 star . I waited 2 half hours for a tire rotation and recall inspection. My car was in great condition when I got to st mtn toyota. 3 hours later after finding out they lied the tech in bay had just got paperwork and put it on the rack I told him take it down had to leave. My car was destroyed. Nothing electronic was working and they said I had to come back but had to make an appt again. So now I have to go sit for hours at another dealership for them to fix st mtn wreck. And dont forget last year a ladies car was stolen from the bay same car not once but twice do not trust these people no help from service manager at all I hope corporate gets this message I will never ever go there again! read more

False Advertising and Misleading Sales Practices This dealership provided false information about a vehicle's availability, which led directly to a wasted trip. After confirming availability through the dealership's website, I was contacted by "Trevor" and explicitly told, "You're all set for a 1:00 test drive!" Based on that confirmation, my daughter and I rearranged our schedules and came to the dealership. Upon arrival, staff spent time "checking," only to confirm it was never available at the time the appointment was set. They shared that "Trevor" was an AI scheduler and the car had been sold the day before. Presenting vehicles as available when they are not, and encouraging customers to schedule test drives based on inaccurate information, is misleading and raises consumer protection concerns. If AI systems are being used to generate appointments, the dealership has a responsibility to ensure inventory accuracy and to clearly disclose when a customer is interacting with an automated system. This experience undermined trust and reflects poorly on the dealership's sales practices. read more

Worst dealership experience ever. The finance dept here are crooked. Buyer beware. The following individual tried to add extra fees and inflate the total overall price well beyond the agreed price. Derak Rawlings Finance Mgr. Stone Mountain Toyota Tel: 770-736-0030 ext 226 Fax: 770-982-7803 read more

This location is so convenient but the incompetency that goes on is detrimental to society... I had an extremely terrible experience with the sales team... they took my info and ran my credit a billion times. Thank goodness my credit profiles are locked. I did not authorize that at all! So needless to say, I never got a car from them. I purchased my Toyota from a completely different dealer. After about a year later I figured I could come here for service...boy was I wrong on that part too! It's been getting serviced here for about 6 months and the fact that no one advised me the battery had corrosion build up was crazy to me! Then yesterday when the corrosion exploded the piece that holds the battery together they wanted to point fingers at me stating that they advised me it was bad last month during service. Who does that? Never did they show me "how serious it was" in fact, they went to pull up the recommended notes and nothing was written there either! They advised me to get a battery. I went to purchase one elsewhere and they were the ones that showed me all the terrible corrosion and said they couldn't remove the battery because the piece was loose. I then took it to this Toyota and the excuse given was that it was an express tech and they wouldn't have known until it was pull apart.. So how would this be a fault of mine? I've been bringing this vehicle for months. You all didn't catch that at any time during that time? The moral of the story is - These men do lousy jobs and overcharge you because everything is 100% commission for them. I'm a female, I'm not gonna lift the hood after every service to check and see what you said you did is what you did! That's why I come to the professionals. I paid $263 for them to fix something that could have been avoided if they would have just did their job! I was supposed to be getting a new battery and I wound up paying more plus didn't get an actual battery. I told them about the maintenance light on -they never checked it! It's just disgusting and I have a mouth full for the manager in their survey that's coming my way! On top of it, they don't have a shuttle service, they don't have places for you to work, nor do they even have bottled water! I will mostlikely never come here again. The service and sales is horrible and not worth your time or money! read more

Stone Mountain Toyota - Car Dealers Near Me - Lilburn, Georgia

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I received the worst customer service, when I went to this Toyota dealer in Stone Mountain, I was assigned to a sales person her name was Trinidi and I would never spend my money with such a person she was discriminative in her body language once I told her what my credit was she started the whole sighing thing and so on. she rubbed me wrong on entrance and i could not wait to exit, got my vehicle else where! Moral of the story not because my credit might have not been the best doesn't mean I'm broke. People have great credit and don't have a dollar to their name. read more

Ive been a loyal customer for over 2 years now and I always get the best treatment from the service team, especially Paul! Hes always honest with me, helps me save when I can and always gets me in when something goes wrong with my old Prius. she's still running great thanks to Stone Mountain Toyota! read more

Dealership falsely advertised and sold my vehicle as a Toyota Gold Certified Pre-Owned Vehicle and is now denying the certification and refusing to honor the included Toyota warranty. Despite Toyota corporate confirming that the dealership falsely advertised the car and advising them to resolve the issue, the dealership has failed to respond to me after more than 40 calls and multiple messages. read more

Sold my information: I bought a car from them 10 months ago and the spam and fraud calls have been nonstop since and have disrupted my life. I would not buy from them again. read more

Beware! This location does not provide a cooling-off period. Once you sign that contract, the vehicle is yours. I, of course, did not have a good experience. After driving the car solo, I discovered that the car was not right for me. I immediately called the sales person, who told me to give it a couple of days. I knew a few days would not make a difference. The car was so "perfect" that they did not want it back. Please, please be careful. There are so many other dealerships in the area. Go to one that stands by their product and will allow you 72 hours. Trust me. It is not worth it. Buyers beware!!! In Georgia, the dealerships do not have to provide a cooling-off period. In other states, it is the law. The sad thing is that not having this protection for consumers just fuels predatory sales tactics. Again, DO NOT BUY A CAR AT STONE MOUNTAIN HONDA!!! read more

I'm reaching out to bring attention to the frustrating and troubling experience I had with Stone Mountain Toyota, hoping that sharing my story will help others avoid falling victim to similar practices. My ordeal started in October when I made my first purchase at Stone Mountain Toyota. Despite the bank denying my initial financing at a 17% APR rate, I was essentially forced into accepting a 13% APR on my loan, which was a deal I wasn't comfortable with, but felt I had no choice because Malvin told me "if you don't sign this new contract I'm going to force the 17% contract through". Fast forward to February 28, when I returned to the dealership for an oil change on my 2024 Toyota Corolla. I was pressured into trading my car for another one--promised that the new vehicle was almost identical to my current one, only with different seats, model, and color. Things quickly escalated from there. I was not allowed to test-drive the new car on the road because they assured me I "would just love it." I was told to park my current car next to the new one and remove my belongings. However, after purchasing the car, I realized it lacked certain features I had specifically wanted. I was never informed about the higher price of the new vehicle until after the deal had been closed. In a panic, I emailed the dealership and called within 30 minutes to request a return, but I received no response. When I later visited the dealership in person with my aunt, mom, and sister, we spoke to a sales associate named Malvin. Rather than offering any resolution, Malvin insulted me by saying, "If you're still insuring that old car, you're stupid, because you're not getting it back." After this, I asked to speak with the higher manager, but he refused to come in, leaving Malvin to handle the situation. The sales associate admitted that the issue was caused by a lack of communication and said she should have shown me the car more thoroughly, but her manager still refused to accept responsibility and take the car back. Following that, I filed a complaint with Toyota's corporate office. Unfortunately, because the dealership is privately owned, they claimed they couldn't do much to intervene. I was told I'd receive a call back within one business day, but as of today--three days later--no one has reached out. When I called corporate again, Malvin lied, saying it had been over a week since my complaint, which was not true; my car was purchased on 02/28, and today is only 03/04. This is a clear case of fraud and unethical behavior, and I believe it's important for others to be aware of the practices at Stone Mountain Toyota. I'm hoping that this story gets the attention it deserves, so that no one else is subjected to this level of disrespect and dishonesty. Please help bring attention to this issue so that proper action can be taken against Stone Mountain Toyota for their behavior. read more

I filled out a credit app 4 days before I came in and 1k down with a 600 credit score and they wouldn't listen and wasted my time and money.

I bought my 2022 RAV4 in April 2022, while in the finance department, I was upsold approximately $10K in warranties that I did NOT need. At the time, I allowed it to happen, and I've had buyer's remorse ever since. Fast forward to today, I'm tired of paying luxury car payments due to the overinflated warranty coverage I did NOT need, nor was it explained how expensive it made a regular car! I just want out from under this car! I feel bamboozled by this dealership. Now I'm nearly a month into trying to cancel warranties, and the lien holder SETF is dragging their feet on applying the warranty refunds(over $6K) to my account so I can sell this car. The ick is real with this company overall! Shame on you Stone Mountain Toyota and SETF! Just process my refunds and let me get this car out of my life! Buyer Beware!! read more

Worse service I ever have, waited over 3 hours for a oil change , desk 15 could of let me know a time frame I could of done other stuff and come back to pick up, No communication at all read more

Have been waiting over 3 weeks for remittance of an appreciable overcharge. At the time of purchase was told a check would be sent within days. When I called today and asked for a manager I got sent to a voicemail that had a full mailbox and wasn't taking any more messages. What kind of dealership has management that is unreachable? Car is nice - just not the dealer.... read more

Had such a great experience at Toyota of Stone Mountain. Everyone in the service department was kind and welcoming, and Marcus (Mark) was especially amazing--he went above and beyond to help with a warranty issue and made sure I felt taken care of the whole time. Honestly just really grateful for how thoughtful and helpful they all were! read more

Update to the previous review. Reached out to corporate. No response. Called, got someone. She called the dealer and the manager or whomever was far too busy to talk to her. Now, upon leaving ortho, check engine light comes on! All I needed and wanted was an O2 sensor replaced and new front brakes and they did neither but charged me almost $800. Now, the imaginary brakes they installed are grinding into the rotors they lied about resurfacing. Unable to replace them myself at the moment and thanks to Toyota can't afford to have them replaced either. They have ignored me, the BBB and refuse to in any way help, address the issues, admit fault (scamming/lying to me) or care that rather than buy the $48K car my wife wanted, she's shopping elsewhere now. New O2 sensor & brakes says they'll continue to 1000% not care. read more

Mark McFarlane is a scammer. First, aside from that, he told me to give him 10 min as he prepped paperwork, then he came out of his office to ask me a question, to which I answered, and then he went back in. I waited for another good 15-20 min before going in and asking him for the remaining wait time, to which he said he was waiting for me the whole time?? He did not verbalize that. And, as a first-time car buyer, I felt like he took advantage by giving me a bank loan with the highest APR possible (12%), so he could make profit when I know my credit score is good (740). It was also my fault for not researching this beforehand, but he didn't mention there were loan options I could choose from and had already just confirmed that one loan. Anyway, I'm going to refinance with another bank/credit union after doing my own research afterward. Then, he tried to sell me extra maintenance services for my car, to which I asked if they were required, and he said yes. Then I ended up refusing to sign because he was being so pushy, and then he accepted my decision and said I could decline the services. What the...? Then he said he threw in a "coupon" to make my monthly payments cheaper, which I did the calculations for, and it literally did nothing. He was too quick and too eager for me to sign all the paperwork and didn't even care to verify insurance for the new car, which is sketch. He's in it for the money and his own financial gain. Nedson Costa was a good salesman who wasn't pushy and gave me space to make my own decision on which car I liked, but I could tell he would take Mark's side at times when we discussed finances. Also, the mileage for the car on the Autotrader website was 5k less miles than what was actually on the car at the dealership, which caught me by surprise. Please negotiate the total car price because they did reduce mine by $3,000. After I found out the mileage was different, they had said it was accounted for in the price reduction, which they did not say before I discovered the mileage discrepancy. They also only gave me one car key, no spare. Then said I could make a spare there for a discount with their key guy. I'm going to Costco. And also, there were no floor mats, but they made it seem like a good deal by saying they would "throw in the car mats as part of the price." Regardless, I'm glad I got a new car but now I know what to look for in salesmen and dealerships when buying any future cars. read more

Im only giving 3 stars because JAMES HARPER ! And if he didnt help me i would have gave 1 . After james helped with my approval . The finance guy SAM decided to tell me he was going to get a contract but instead tried to sneakly put a tracker in my car . And after i got approved for one price. As i was on the phone with my friend and he heard him talking . He got me denied for the first approval and tried to make me pay more. He is very unprofessional and when i kept asking questions he tried to refuse me the car. read more

Go to this dealership for your next car and ask for Will Berry! I can't say enough positive things about him. In a world of shady car salesman where rarely, if ever feel safe, Will was transparent and worked overtime to find us the perfect car. He cleared up the confusion of the car buying process and put us in a car we are proud to drive and will last us a long time. Thank you so much, Will! Side note: the finance guy, James Ruffin is also incredibly helpful AND hilarious. Wonderful people at this dealership, for sure. read more

What a fantastic experience first time car buyer with CHERRE. i found my 2024 Tacoma online before it was at Stone Mountain Toyota. I called and CHERRE was my salesperson. I initially had the dreaded car dealer salesman nightmare thoughts. What a pleasant surprise with her. I wanted what I ordered, she didn't bother me, they got the truck, she explained everything and I drove away. What a great woman and great experienc. Oh by the way my fully loaded 2024 Toyota Tacoma is simply amazing. I'm a disabled veteran and feel so safe and everyone else on the road should feel safe when they see me. Amazing Vehicle. Just buy it, and do it through CHERRE at Stone Mountain Toyota! I can't emphasize enough how great this vehicle and my buying experience was! read more

Stone Mountain Toyota - Car Dealers Near Me - Lilburn, Georgia

Dealership advertised Tundra as CPO only to find out that it was marked CPO by mistake and will not certify it. Waste of my time.

They stole my Airpods in my own car!! I had an oil change appointment and right after that a car wash,and left everything inside the car. My Airpods was brand new, third generation, and when I was at the car wash, someone stole it from inside my car. I don't understand why there aren't measures in place to prevent such incidents, like surveillance cameras. After tracking the location, I discovered it was at Toyota Stone Mountain Dealership.I went there with a cop, but they refused to assist, even though I had evidence that my Airpods was taken at the car wash. It's disheartening dealing with thieves and scammers. If you're getting your car serviced there, I'd advise against leaving any belongings inside.!!! I hope You pay that back somehow one day!!! read more

Stone Mountain Toyota - As you can he was using them while work!! Shame on you! - Car Dealers Near Me - Lilburn, Georgia

We have always had good experiences dealing with out of state dealers (and we have dealt with A LOT) but not with Stone Mountain Toyota. My salesman was fantastic, however his manager and the finance guy they were terrible. I asked for a dealer sheet since I was obtaining financing with my local credit union. When I received it the price was $1000 more than what the internet showed and they calculated taxes as though I was a GA resident (they knew I was a VA resident), oh and the fees were outrageous. I understand dealers need to charge dealer fees but typically those are $699 - not Stone Mountain theirs are $998 and they will not budge. I was fine with that with them being in the larger metro Atlanta area. It was the non tax fees and misc fees that I had an issue with. They could not tell me what those were for and they could also not do simple math. Nothing made since in other words the math didn't math! After 3 more dealer sheets they FINALLY got the taxes correct but the amounts did equal and they added a Safety Margin fee. After googling I found out this is a way for them to increase their profit. I called my local DMV office and was told VA does not charge safety margin fee and that if the dealer sent this amount THEY would be refunded not me. I argued this with them for an entire day. They would not listen. I also tried to get them to lower the fees $298 for filing title/registration in VA and they would not budge. To file in VA they will pay $17 for the title and $45 for the registration and pocket the rest. I was not asking them to remove the entire fee only part of it. Again, they would not budge. Knowing the price of the vehicle, $998 dealership fee, tags title fee and cost I rented a car and drove 5 1/2 hours. Upon arriving they showed me the vehicle and I noticed there were no floor mats. I inquired and they said since it was a trade it didn't come with any. I have NEVER EVER bought a vehicle without floor mats whether it be carpet or all weather. I can't even believe they didn't offer to give me a set or to reduce the price. I proceeded inside to sign the documents with my salesman and immediately noticed the price was different (in my favor) than what sent to me and the information was for a different vehicle. He had to go get his manager to reprint all of the documents due to the wrong vehicle being listed I DID NOT MENTION THE PRICE DIFFERENCE. Next, I met with the finance guy. His totals were different than what I just signed with the salesman, therefore he had to go back and correct them. When he came back the price was different than what I just signed with the salesman (I think he realized they had failed to include the safety margin fee). I told him I WAS NOT PAYING THAT and if I had to drive back in my rental I would. He went to the manager and they agreed to take it off the price of the vehicle. I was able to make the deal happen and ended up paying a little too much since I found the original sticker (I also seen that the vehicle was sold with all-weather floor mats - now the previous owner could have kept them but I doubt it I think the dealership took them) but it is what it is. I would STAY AWAY from STONE MOUNTAIN TOYOTA!!! read more

i purchased this vehicle 12/2024 and by 01/2025 this vehicle had thermostats And water pump as well as engine issues this is a horrible situation I have children in school and this new car that my payment 675 nth and I only had 30 days and haven't paid my first car payment 0 stars read more

Stone Mountain Toyota - Car Dealers Near Me - Lilburn, Georgia

Buyer Beware! These are scam artists. 1.Argues during negotiation 2. Complains to customers this is why they don't like selling a used vehicle. 3. Avoids the service fee conversation 4. Uses terrible finance companies 5. Won't transfer a call to a manager 6. Managers don't answer the phones, voicemails full and no one will connect post the sale. 7. Building was nice but overall would not recommend going to this location. read more

Is it 1980s? Why is there a 3% service fee for using a credit card? There is no fee for debit card. Upsold me to synthetic oil when it wasn't necessary. Long wait for a service advisor to help me. Long wait to pull vehicle out. No oil change reminder sticker. At least they topped up the fluids. read more

They're scammers, the mechanics make extra money for "labor and parts" and then partially fix the problem. Always get a second opinion. Whatever the problem is, they're going to add $300-$900 on top of it. I've brought my car back here twice in less than two months. Each time they assured me everything was "all good to go." After about $2,700, I am back here again waiting so they can "see what's going on." I was literally just here two days ago. It's like everywhere you go in Atlanta, someone is trying to scam you. read more

Don't come here, after they sale you the car they don't care what happens next. They lied about adding Maintenance service to my vehicle. Registration tags were messed up. Service area was very rude workers. Overall zero stars. read more

Brought a suv from these scammers that needs a ton of work. They unplugged the battery so that the car could be driven off without service lights coming on. read more

My experience at this dealership today ended in no vehicle purchased. We came to the dealership at 545pm and they closed at 6, but I have purchased 12 cars, all at different dealerships and NEVER have I been rushed like I have today. From the moment I met Damion the salesperson in the parking lot he mentioned multiple times to us they close at 6. I told him my dad would be here with the vehicle we are trading in at 6. Even when inside of the dealership he said we need to hurry and pick what vehicle we want since they close. He sat down with me then asked me why I came so late. I have never experienced such poor customer service at a dealership. I just purchased a 2020 Camry at Jim Ellis Toyota in McDonough 2 days ago and we were there at close and the sales and finance team were extremely hospitable and said as long as we make it there by close they would love to serve us! I do not recommend Stone Mountain Toyota for your vehicle purchase. read more

Service: Yesterday I was in for a service. Valentina Warren greeted me. 2nd time she has been my service advisor. VERY impressive. SHe is quick and knowledgeable , reminded me that it was also time for cabin air filter and engine air filter to be replaced. Also let me know that Is hold come back for an induction cleaning. Excellent Customer Service. I thought you would want to know. read more

Sales and other staff might be genuine good people, but the internet sales or social media person I dealt with was horrible and inconsiderate. Lied through f.book messaging to us about having vehicles on their lot that they had posted on their website, we specifically asked giving them the vehicle id #s if they were still there before we made the trip to the dealership. They were in fact in another state at one of their other dealerships, big difference right? Then as we're still at the dealership talking to the salesman who looked up both vehicle locations for us, lied again through f.book messaging saying the vehicles "must've just sold". Wow really, what are the odds of that... If a place will lie just to get you in the door they'll lie about anything else as well. This might be an awesome place to purchase a vehicle, but this was my family's experience and we will never be back as there are tons of options out there. Oh, I first reviewed them on f.book as that was our point of contact and they simply deleted the review. read more

Stone Mountain Toyota - Messages from dealership - Car Dealers Near Me - Lilburn, Georgia

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How do I go get an oil change and a tire rotation and the next day I'm filling up all my tires with air like y'all scamming

Good luck finding a car in your area, as it turns out this website shares links and directories with OTHER dealerships even though it's been labeled as your location! I wasted about 2 hours with bots, and random people trying to figure out if a car I wanted to buy was available, it was, but it was all the way down in Florida, YET IT SHOWED UP IN STONE MOUNTIAN. They are not transparent about this either as they happily plastered "STONE MT TOYODA" all across the images! Calling them was a weird experience as one time I was instantly patched through to the area I wanted, and another time I had to press numbers. If you're not calling be prepared to get a ton of bots who will ask you for as much info as possible while not giving you much besides a text with a link to the website. Never got any emails and the texts only told me the open and close times for sales! The salespeople all sounded like they'd rather be elsewhere, and what help you might get will probably be "off-site" meaning that you will need to be transferred to a different department, possibly also off-site. Do not buy a car here, do not give them attention, and DO NOT AT ALL THINK OF USING THEM. The only good thing they have going against them is they have their car services using CarFax, which is the ONLY way I was able to find out it was in Florida, way more than 30 miles from Stone Mountain which was a parameter we put. read more

Stone Mountain Toyota - Their carfax page showing else where, in a smaller font - Car Dealers Near Me - Lilburn, Georgia

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WOW 54 days later. THANK YOU JAMES HARPER! Amazing service! Amazing attitude and realism! Worked with me each week . read more

Don't like posting negative stuff...Just FYI..LAZY/INCOMPETENT KEY SERVICE TECH...The key FOB to my 2019 stopped working so I took my key to this dealer to have it re-programmed. (1) After waiting ~ 30 minutes, the service rep advised that they were UNABLE to re-program my existing key and that it would cost +$200 for an entire replacement. (2) I was able to find an OEM replacement key on Amazon for $35. (3) I took they OEM key back and the sales rep stated charges to re-program the both new FOB and my original key @ $180. (4) Seeked second opinion from another nearby Toyota dealer who WAS ABLE TO RE-PROGRAM the OEM AND MY ORIGINAL KEY!!!?? (5) Total charges to cut OEM AND RE-program two keys $110 ($35 on Amazon + 75 for service). Lesson...trust your instincts... read more

When you are buying a car they seem to roll out the red carpet but anytime you are dealing with them afterwards they can't seem to be bothered. I would bring my car into the shop and let them know I am going to be waiting there for it. They would let tell me when it was ready. I would wait forever and have to go ask after I saw my car sitting outside. Also, dealing with reception they didn't seem to know anything. read more

I bought a used 2023 Toyota Sequoia. Only 1600 miles on it. One month in to driving it, a heavy rain causes a leak from the driver side handle. I take it to the dealership's service center which is a 40 minute drive. They say they fixed the sealing on the sunroof and that it's ready for pick up. A few weeks later another heavy rain and the same issue comes up. They held the car for more than a week and they said they couldn't figure out what the issue was. They had our car for that long and didn't offer a rental until the day before pickup. They called someone in from Toyota's manufacturing branch who also could not discern the issue. They said they ran it through the car wash and hosed it down but couldn't find a leak which I find hard to believe considering how easily it leaks whenever it rains. Now another rain and the leaking comes back. On top of it all the, the service manager Kevin dodged my calls and would only pick up when I called with a different number. Not only are they incompetent, but their service is absolute garbage. And the fact that they sold a defective vehicle in the first place makes them all crooks. I wish nothing but downfall for this whole branch. read more

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