We made our first stop at Rydell Chevrolet today (normally Dan Deery people) after debris in the…read moreroadway caused a flat tire and initiated an emergency stop. Bryan at the service desk said they didn't have our size in stock but could get them much later in the day. He didn't want me and my family (with two young, impatient boys) to have to wait all day so he directed me to Tires Plus across the street. The price he could give me for tires if we would have waited was as great as everywhere else but instead sent me where it was better for me and not the company. He aired up my flat tire to get me there at no cost. Bryan and his excellent customer service are the reason we will be doing all future vehicle service at Rydell!

No one wants to have this nightmare happen. But it did to my friend and they refuse to make it…read moreright. They scammed my friend. Left him stranded with a dangerous locked steering wheel. They refuse to make it right or obey the law. Read more here: https://www.facebook.com/share/p/17ZiGkdVMv/

I have been having our cars serviced for years at Priority One. They have always been honest and…read morefair. There has been a number of occasions that I've walked out with an easy fix and no bill. Or hard news and suggestion that didn't put money in their pocket. Their team is very knowledgeable about all sorts of makes of cars.

These guys absolutely suck!! When you go for an oil change, they agree to ''top off all fluids''…read more They don't. I had my car serviced there and checked the coolant one day later and found it was still low just as before I took it in. When I called, they said ''we must have missed it''. Two weeks later, my brake light came on because they hadn't put brake fluid in either. Save your time and money and go where they do what they say they will do!!

It was very easy to get a walk in estimate and they were quick to start work. Everyone was very…read morenice. Unfortunately the quality of the work was bad, the job had to be redone after I refused pick up. Poor sanding or bad paint drying. I am still unfortunately out of my vehicle as they re do the project.

Put wrong parts on a part specific car and was told that from day 1 arriving there. Showed proof…read morefrom Dodge specifically and either they ignored it and didn't read it or think they know it all. Totally messed up my car and changed major parts. Then lied. I have proof of it all. Legal steps are being took now. Check your cars everyone. Did nothing I asked or correct. Yet ignorantly won't acknowledge it.

The best staff and prices are not outrageous. I purchased a 20 Nissan Altima @ Christmas time and…read moreeverybody was very friendly and courteous to your needs. Grant. The salesman, and Tony, Jim in finance, Joel the Manager and John Jr, but not to leave out the great receptionist and auto department. I did not mean to leave out Sal, he's a great salesman, too!!

We recently took our Nissan Armada in for service. We were told that our extended warranty would…read morenot cover the service. We were confused why our insurance wouldn't cover it so my husband called our warranty company to get further explanation. We were informed by our warranty company that no inquiries into coverage have been made. I understand that things happen, but this unfortunately was dishonesty from the service department. The work on the vehicle was up to standards, but this is an ethical issue that will likely result in us looking elsewhere for an honest service provider.

Quickly showed up and towed broken rental car after another company in Waterloo the rental provider…read morehired no showed. Very professional and quick to respond.

I called to see if my vehicle was towed & the worker asked what kind of car it was & laughed, "yea…read moreit's right here." Super unprofessional, rude, disrespectful customer service, lazy to look for parking permits. Did not want to show me where he hooked my car up or moved my car with an e-brake. He stated it was a liability to show me. I informed him it was to ensure no damage was done. He refused.

To start this off, my car needed two new back tires. They were getting in the "potentially illegal"…read morezone because their tread was so worn. (Fun fact! It's illegal in some areas to drive without at least 2/32 of your tread left.) Anyway, my local dealer quoted me $500+ to replace both tires including tire cost and labor cost. For two tires. Ouchies. So, I was pretty quick to run nearly-screaming the other way. After hearing dubious stories about some other tire stores as well as doing some checking into online reviews, the 5th Street Tire Co came up having good reviews. I gave them a call as I wanted a same-day appointment, and they gave me their earliest available time. It was an hour later than I could make it. I asked for an earlier time, and they said "Okay. We'll make it work." Yay! Their quoted price was $350 which was definitely a nice price break compared to what my dealer wanted. They said it would take less than an hour. When it came time for my appointment, I showed up a half-hour earlier just in case they could fit me in earlier. It took a bit of time for someone to show up at the front desk, but once they did, they were super helpful and assured me it'd be next in queue. They have a small waiting area that was showing a soap opera. It's definitely not the "highest" quality of seating or anything, but it was more comfortable than other places I've been, and it was quite and comfortable enough to read a book I'd brought. I did take a short stroll outside, but the nearby residential neighborhood struck me as slightly concerning, so I'm not sure I'd recommend taking a walk unless you're familiar with the neighborhood. Despite dropping it off a half-hour earlier, they still had my tires changed, rotated, and ready within an hour - and get this! It ended up only being $250! I pretty much cut my original quoted price in half, and they did a fantastic job. Throughout the entire process, they were extremely friendly and accommodating, and nobody once tried to upsell me anything. Nobody tried to fake me into purchasing new brakes, getting the oil changed (though that would have been warranted since it's due for a new change in 200 miles), or anything. Nothing about it felt "shady", and I never once felt anything but respected as a customer. Very impressed compared to the horror stories I always hear about tire places. Everyone was courteous, extremely happy to work around my schedule, and really friendly. I'm super, duper happy with my service here, and I will go out of my way to buy tires here again in the future.

I was looking around for a good deal on a tire rotation and oil change. Called last Wednesday and…read morewas able to get in the same day. Parking is a little weird and confusing, but the people are really nice and helpful. Got there at 1:30pm and was done and out the door in 38 minutes. They even added a coupon to my transaction so I didnt have to pay more that day. My total came to be 61.37 for a synethic oil change and tire rotation. I also dont agree with a previous persons reveiw about the neighborhood being iffy. This place is right near downtown Waterloo, within walking distance! Will totally being coming back here!

Seasoned veterans of repair, not young kids. Fair pricing. Have repaired a half-dozen tires for me.read more

I've never received better customer service in auto care than at Murphy's Auto Service. Dan and…read moreSteve are extremely friendly, helpful, and easy to work with. They're always honest about what is wrong with my car and how they're going to fix it--something tough to come across. They operate a small shop with a friendly, neighborhood feel--you'll probably find regular customers chatting over coffee in the mornings. I couldn't recommend Murphy's more.