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    Automotive Excellence

    5.0 (6 reviews)
    Open 9:00 am - 7:00 pm

    Services - Automotive Excellence

    Engine customization

    Auto exhaust customization

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    8 months ago

    Great service at a reasonable price. Attention to detail. Pleasant to work with and responsive.

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    Depot Auto Sound & Security - Garbage and an Allen key that was left behind.

    Depot Auto Sound & Security

    (59 reviews)

    I am documenting my experience with Depot Auto Sound in White Plains, NY for anyone considering…read moreelectrical or custom installation work. The job was clearly defined before the vehicle was dropped off. A written scope and a detailed technical specification package were provided, including step by step instructions, photos, and reference examples. The expectation was straightforward execution. That did not occur. The work that was performed was inconsistent, out of sequence, and in multiple areas incorrect. A primary example was the handling of the main power run, where 2/0 cable was specified but an improper step down to 4 AWG was used instead. The firewall penetration was also left undersized with sharp edges, creating a foreseeable risk of cable damage. Equally concerning was how the vehicle was handled during the process. The shop, under Harry's direction, was aware the vehicle was scheduled for a two day window, with a return visit planned after a bumper installation to complete the remaining scope. At the time of pickup, the vehicle was not road worthy. The horn system was disconnected, and the driver side fender and wheel well liner were left disassembled. The vehicle had to remain for a third day. On the third day, after confirming pickup in advance, the vehicle was found outside in the same condition with no meaningful progress made. At that point, I began reassembling the vehicle myself in order to make it safe to drive. Assistance was only provided after escalation. There were additional unnecessary disassemblies as well. A rear fender was removed without any work being performed in that area and had to be reinstalled. The front wheel well and fender components also required reinstallation after correcting the cable routing. The only work authorized outside the primary scope was a review of horn wiring, and that was clearly stated to be at the end of the project only if time and budget allowed. That sequencing was not followed. As a result, I had to: - Remove incorrectly installed wiring - Re terminate 2/0 cable - Source and install proper glands - Correct routing and protection methods - Reassemble vehicle components that were unnecessarily removed The billing totaled $3,080 based on a claim of 18 labor hours. Based on direct observation and documented activity, that billing does not align with the work performed. The vehicle is equipped with a 3 channel parking mode camera, which documents when work was and was not taking place. That record does not support continuous billable labor across the claimed duration. Harry has pointed to experience as a justification. Experience should translate into controlled execution, adherence to scope, and accurate billing. That standard was not met here. Attempts were made to resolve this directly with him. Those efforts were not productive. The outcome is that full payment was made, and additional cost will now be incurred to have the work corrected by another shop. This experience reflects issues with execution, oversight, and billing integrity at the management level. Anyone considering similar work should take that into account.

    I had Harry install and manage my rear dash cam wiring, but the job was poorly done. He used zip…read moreties to attach the rear dash cam cable to the gromet where the wiring harness is located for my back lights. The cable was getting pinched when closing the hatch and under where he left the exess. He claimed it's fine for the wire to get wet--which is not correct. The work didn't meet my standards, and the job wasn't worth the $150.00 I paid. When I asked him to fix or undo it, I was told it would cost an additional $75 to undo the work and he told me my employees don't work for free which I found very disrespectful. At the end I had to go to another shop to get the dash cam wiring redone.

    Automotive Excellence - autocustomization - Updated September 2026

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