This review is for the "service" that my grandmother received recently at Hawkins Service Center…read moreand the interaction with ther Service Manager, Chris. For the 2nd year in a row, they found an "issue" that apparently HAD to be repaired before passing the annual inspection on her Cruze. Last year, it was a leaky valve cover. $300 later, and they passed the inspection. Part was less than $10 at any online retailer, which makes over 1.5 hours of labor at their $155/hr rate. Highly suspicious. This year, they call her with an $875 bill for a leaking oil filter housing gasket, which they stated had to be completely replaced. This part was between $65-130 online, so... 4 hours of labor? Brah. She has been a faithful Chevrolet owner since the 60's. I remember her bringing home a 1985-ish Chevrolet Celebrity in the worst green color imaginable. that car ran forever. Treating long standing customers with high pressure sales in a repair environment, trying to convince them that there is no alternative is terrible, and on about the same level as those that scam the elderly online and over the phone. I'm glad that I happened to have been home visiting when this happened to send her to an actual reputable garage to get it looked at. Remember that there are other dealers that have the make or model you want, and that can do whatever service you need. Shop around and stay away from these rip-off artists.

My husband & I bought 2026 Equinox and couldn't be happier with the attention & service we received…read morefrom our salesman, Luke Adzema. He went above & beyond making sure all our questions were answered! Thank you, Luke!

Bloomsburg's service staff is amazing. I have had the pleasure of having them service my car a few…read moretimes, thank gosh, nothing major. I have had them select tires for me because, well, I know nothing and they guided me to what I need, at a fair price too! They informed me that I had recalls, I didn't even know about them! The staff is awesome. I have purchased my last four cars from them! I have led others to their place too. They are the most family friendly dealership to work with. I wouldn't go anywhere else for a vehicle!

After my last experience with a GM Dealer (Alexander Family Buick GMC), I was not thrilled with the…read moreprospect of having to return to another but my Oldsmobile Intrigue got the Ignition recall. Called on a Saturday (Yes, they have Saturday service hours!) and found out I just needed to bring my keys in and it would take less than a half hour to fix. Drove up to the dealership on the same day, the service area is first entrance coming from Route 11. At the garage service desk they got my keys and went to do the fix. Chevrolet Cadillac has a lounge area to wait until the service is done with a huge TV. Chairs were rather comfortable and the fix was made well within a half hour. Overall, they got the job done efficiently and it was a good experience.

This is the worst service I have ever received. very unprofessional, very rude, very unfriendly,…read moreand no explanations about what they did. they even lack communication with people. it was a big mistake that I purchased my 2021 Tiguane from this dealership. The technical guy is a big concern, very unfriendly, and very rude. I brought the vehicle twice to their center. The first time to do the service of 10,000 miles and this is supposed to be free as they said when it was purchased, I paid $15 for tires rotations The second time I came back to replace the state windshield sticker which is expired, the guy failed to pass the new brand vehicle inspection because of the front headlight scratches. he charged me $23 for the failed inspection. This dealership is very very ridiculous Shame on you Volkswagen

Like Harvey mentioned below, these guys bilked me out of money as well. I've brought my Jetta here…read morea good handful of times in the past but this one experience is enough to make me never come back. I scheduled an oil change for my Jetta online like I had so many times before. I requested a quote on a price for a new washer fluid sensor as I had fallen victim to the Orange Rain-X nightmare coating my sensor and making it say I needed fluid when it was completely full. I dropped my car off for my 11:15 appointment and went back to work like any other time. I had been using the orange Rain-X and it coated the sensor and made it act faulty. I did plenty of research online and found I could clean the sensor myself. However, I wasn't sure if I would have the time to do so and was simply curious on what it would cost to replace it. The service department at Jack Metzer called me up and told me I didn't need a new sensor, they could simply clean it (which I was aware of, I just wanted a quote for a new sensor). I asked them how much they would charge to clean the sensor. I don't recall the exact price, but I believe it was about $47 +/-. I told them that's more than I anticipated and that I would prefer to revist this at a later date. When I got down to pay for my oil change (anticipating about $70 in charges) I was presented with a bill for closer to $140. I was extremely angry about this. I was told that the service department went ahead and cleaned my fluid sensor after I told them not to. After some light arguing, they agreed to not charge me for the labor on fixing the sensor. However, one of the men in the service area told me he HAD to charge me for the diagnosis. Hopefully, you're asking yourself, "Now Jered, what diagnosis are they talking about?" Because that's precisely what I wanted to know. Never did I ask them to diagnose anything. I simply asked for a quote for the cost of replacing the sensor. If they felt it necessary to "diagnose" the sensor to determine if it did or didn't need replaced, that's their mistake. I knew what the problem was, it didn't need diagnosed. I just needed a price. After trying to plead my case with the gentleman behind the counter, I could see he simply wasn't going to budge and that he lacked any sort of moral compass or general understanding of the difference between requesting a price for a service or saying, "My car has a problem, can you please diagnose what it is and let me know?" Because of this ridiculous act, I may have lost $40 due to them not listening to my request and making me pay for it, but they'll lose significantly more than that as I will no longer return to this establishment and I will certainly tell anyone who will listen about my experience here. I'm disgusted by these sleezy techniques and utter disrepect to a customer. Last visit ever.

This is my FIRST time getting a car from a car dealer out of state...getting it without physically…read morelooking at it first. Sometimes that can be a dangerous thing. But not with Autotraxx of Nanticoke Pa. The owner-Mike Coffee is ONE OF THE BEST ever. I can add him to my list of 2 other favorite car dealerships EVER!! He could have sold the car a LONG LONG time ago, but I was saving up for it and he knew how bad I wanted it. I understood it was first come first serve but I think he was kinda not promoting the sale of it. And it was on the lot without a price on it. Lucky for me!!! He waited patiently. As soon as he received the money things started falling in place perfectly. The car was picked up Friday 04/06 & arrived early Saturday morning. The sales process was SEAMLESS---everything flowed smoothly. Mike didn't take me through a sales pitch. The car was MORE than fairly priced. Mike Coffee just HAS to be the best sales guy in his region. He just GOTTA be!! I can tell a lot about a dealership based on who's running it. I would NOT hesitate buying another vehicle from Mike. His website is https://www.autotraxxpa.com. This is where I saw my child in beautifully taken/detailed pictures! Truth in selling---this is one guy that adheres to this and makes it plain n simple about what he's selling. No fluff, no smoke screens, no two way mirrors. Just another car buying experience that I can rate A++++ So if you're looking for a vehicle, check Mike's website first. If you don't find what you like, call him at 570-735-0400 and see if he locate it for you. I seriously believe he hand picks everything he buys and takes it though a rigorous inspection before selling it. Car buying from Mike at Autotraxx---impressive, pleasing & definitely designed to amaze....FABULOUSNESS!!

My wife and I bought a an '06 Honda Pilot from Joe that was well below book with 96k miles. The…read morecar was super clean with carfax included viewable on cargurus. We met with Joe late on a Saturday night and he drove to us in Allentown early the next week so we could have a mechanic take a look at the car. The car only needed some minor parts to make it a 100% which Joe took care of. Also, the check engine light came on shortly after we officially bought the car and were driving it home. Joe took care of that too replacing two O2 sensors. Honestly, these guys are top notch. They pick up quality low mile vehicles from Philly to sell up here where the car selection is much poorer and provide customer service that is over and beyond. They even offered to install a dvd system and rear view back up camera for us that we bought on Amazon! Give these guys a look the next time you are in need of a good used vehicle that will not break your pocket book!

knowledgeable and friendly staff, clean cars, very affordable and they come with a warranty. lot is…read morea little back off the main road hiding some really great cars. was very happy with my experience here.

Phony rude sales staff..I can write 500 words about this place so just trust me. I bought…read moreapproximately 18 cars in my life time and this was the worse experience and im an easy going person

The worst experience ever as a woman, I went to Shenandoah Dealership, the salesman that I had, he…read moretook my personal info, harassed me thru texts, had his relation come into my workplace, talking to his co-workers about me, he brought my children into his texts that he send, brought it to the managers attention, spoke to him 2 or 3 times, left numerous messages for weeks to see if any disciplinary actions were taken, never returned my calls, so I went to the owner, about this never was told about the incident, he basically defended the salesperson in what he did, the owner never responded, I'm still waiting for an answer, it took them over a month to pay my trade in, now I have a vehicle from them & I can't go back there to service my car because of this, I feel with what happened to me that they discriminate me as a woman.

I had an issue with my explorer and was not able to take it in. I called and was able to speak to a…read moreservice advisor who got me on the phone with a mechanic. Needless to say, I am overwhelmed with the professionalism and the help that I received over the phone. If I lived in this area I would definitely be buying from this dealer.