take my vehicle there for a recall and service work , when I paid for their mistake service and went to my car it wouldnt start and stay running, instead of telling me they will see what's wrong with it the technician goes right into your out of warranty, VERY DISAPPOINTED in this dealership which I've been dealing with for over 20 yrs. , this behavior doesn't set well with me , they'll never get my business again sorry to say read more

Complete Management failure at service department at AutoNation Ford-Margate I made an appointment for warranty service on my 2024 F250 on the website for 720AM on 15 April. I arrived at 720AM and met with service representative Jeff Balaban, who took my keys and the detailed description I had printed for the work needed. I returned at 5:00PM, my truck had not moved. The keys and paperwork were now on Shomari's desk. I asked Jeff, "What happened?" He said, "I gave it to Showmari" and avoided all responsibility. Shomari asked me to leave the truck another day and he would try to get to it. So I took a day off work. I drove 9.5 miles one-way, (25 mins), had my wife pick me up, and then drove 19 miles round trip to pick up my truck, and in 9.5 hours no work was done on it. None. How is this acceptable? Dean Dunham read more

Preordered a Mustang Mach-e December 3 2021, called me back march 15th 2022, we're sorry your order never got filled? Would you like to re-order except now they added $5,000 to MSRP how convenient!! Happened to call ford direct and gave them all the order Info and ford told me they ordered an F150 not a mustang Mach-e Guess it's time to buy a Tesla 60 days for delivery and no premium dealership fees, automation of margate charged 900.00 dealer fee and want$5,000 over MSRP price gouging at its maximum potential RIP Ford all these dealers will slowly go under it's a matter of time everyone will order direct from manufacture cut out these middle men con artist dealerships Ford already announced they are delivering less vehicles to dealers price gouging customers google it Just found out Autonation are CRIMINALS Wayne Akers ford doesn't scam their customers Do your own research or get conned like others and almost me!!! read more

I was in this place January 21th around 09:00 in the maintenance service. AC was not working with nine customers inside with masks in Pandemic time. When I asked if the AC was working, the employee named ANDREW, in a rude manner, said that he didn't know; when I walked away, he started laughing, making fun of me with his coworker. Unprofessional and bad service. I hope he will received a reprimand for his behavior. read more

Terrible customer service . Contacted the service department 4 times , the call goes to an off sight service who sounds like they are sleeping . Never a call back . I finally made my appointment with Sawgrass Ford yesterday ( no problem) . I was just trying to use Margate since they are an Autonation dealer . But they are terrible . read more

They never answer their phones if you have an issue, and if you call another department the quickly transfer you to someone else's voicemail. Poor service! I wouldn't recommend. read more

Went to CarMax to have my car valued - received valuation. Great experience - professional, "no touch" inspection, etc. Once home, I'd received an email from AutoNation Margate stating they'd "beat any written offer." The next day I met Kim Deluca at AutoNation Margate to get a competitive valuation. She was exceptionally good and welcoming. She introduced me to "David - call me Dave" who would value the auto. The offer was $2,700 less than CarMax. "Call me Dave" explained "there is no such guarantee." I showed him the dealer's email - no dice. Hmm, what a jackleg outfit. Ironically, the dealership GM, JP Pensabene, emailed to inquire about my visit to AutoNation Margate. I shared the deceptive practices to which he asked for a copy of the CarMax valuation. That was two days ago. Crickets. In keeping with so many South Florida businesses - AutoNation is total crap. This is an addendum to the review above: So I conclude my dealings with CarMax, and get a check for my car. I received a call from CarMax thereafter informing me that the GM of AutoNation Margate reached out to them to attempt to get them to rescend their offer! Here's the email I sent to the GM, JP Pensabene, after learning of just how devious, deceptive and unethical this dealership is: From: Dan Overbey Sent: Joseph PensabeneJ@autonation.com Subject: RE: Your Dealership Joe, In the highly regulated world that we live, an email sent by an authorized employee of your dealership represents your dealership. It is unethical to say you'll "match any written offer". So in addition to the BBB, I'll add a second review (Yelp is just the first) to personally acknowledge that the GM of the dealership called CarMax and encouraged them to lower their bid stating that "they paid too much." Man, that's both unethical and despicable. Best of luck (and karma) as you find your way through life. read more

I took my Ford Fusion here for recall issues. I was incredibly impressed with the service, especially Maria. I was fearful that I would be told that I have other underlying issues or be forced to pay, but neither was true. Free of charge and they gave my car a much needed wash. Highly recommend! read more

I went in for an oil change and tire rotate and balance (and a left front tire that had a leak) on my 2023 f-150 on 05/02/2024. First, there were service writers at the counter (3 of them), but nobody would make eye contact or acknowledge my presence. After about 5-10 minutes I was asked what I was there for. The writer took my information and I went to the waiting room. After about an hour, they came to upsell me an air filter and cabin air filter, neither of which it needs at 15,000 miles and one year old. I declined and the advisor was visibly not happy. When I was done and went to pay, I was given no explanation, so I asked about the tire leaking. I was told there was no leak. It was losing a pound or two per day. I paid and went away. When I got home, I noticed they did rotate the tires, but did not balance any of the wheels, because all of the original stick on weights were not moved, and there were no new weights applied anywhere. I pulled the air filter, and it is dead clean. I went to Costco and they plugged and patched the nail hole in the tire autonation said I did not have. Poor, sloppy service. Chris Poulin read more

My car broke again the next day they "fix it".

Very bad customer service! We came on Sunday and there were two people of color standing at the reception. They got an attitude problem and showed LACK OF PROFESSIONALISM . We were about to order a car and showed them the build sheet we did from the Ford website and they were just pointing to each other and not willing to help at all. The most irritating part was that they asked why we were asking for a quote if the MSRP is already on the build sheet. Thinking high of themselves as if they were some kind of a manager or something, LAZY and ARROGANT guys TREATING YOU LIKE AN UNINFORMED BUYER. NOT WORTHY OF TIME AND EFFORT! read more

Multiple recalls. As for the doors , you got to take it somewhere up north at owner expense to get it done. One you drive off with the vehicle you on your own. The air bags covering are made of poor materials and therefore i a year and a half, the cracked open. The 2018 come woth missing part in my vehicle which i had to pay out of pocke to fix and was told manufacturers would reimburse me. Lie. Currently the safety part for the neutral gear is malfunctioning in my truck i am still making on and cannot drive it. The service department charged me over $3200 + to fix at Margate Florida. Please folks be careful. I would not recommend this vehicle to no one. read more

The people at this dealership still a five. The department that handles DMV contacts get a one. The major complaint on Yelp is about their paperwork handling after the sale. I came in with an Active plate that I wanted transferred to my new car. They hadn't filed with DMV almost two weeks after the purchase. Their excuse is because a gift check hadn't cleared. Funny they had the funds two days after the purchase as indicated by our credit unions report. This is worse than waiting in line at Barnes and Noble at the Christmas season. Therefore, I recommend you follow up on any paperwork that effects your car. read more

You guys are the worst and frauds you guys gave me a price, took time off from work. After being there for 45 minutes you liars came back with an offense price for my car. I was there so long I couldn't even sell my car that day to a reliable and honest place due to how long I was there and my Lexus financial was close. Biggest scammers you should be ashamed of your self Sabastian and the Manager. read more

They did an amazing job at changing my oil and they even gave me a discount I 100% recommend this place!

FMC and Auto Nation Ford Margate, FL have been horrible in dealing with my recent AC/heat problem. I brought it in while under warranty and they said they could not find a problem. They said if it keeps happening bring it back though, and it will be covered. I did so, and now since it is past milage on the warranty, they will not honor their word and cover the repair, even though the problem was present prior to the warranty expiring and they have documentation of this. I wonder if they have ever heard of promissory estoppel - it is illegal to make a promise as a business and then not follow through. I will never do business with AutoNation Ford Margate or Ford Motor Company again after this experience. read more

BEWARE CHECK THEIR WORK!!!! I purchased a car from autonation (first time buying a car not from carmax which i regret) I also purchased a warranty through autonation that added an additonal $10,305 on my finance. (poorly explained in the sales managers desk just showing monthly payments if i buy the warranty not the total cost) I got my Ford Raptor serviced for the FIRST time at a dealership and i happened to mark my tires to MAKE sure i always get tires rotated since no one is allowed to see their cars actually getting worked on. So i waited for about 3 hours and as i go outside to take a look at my car i check my tires and I see the marks i left specifically on the tires are in the same exact spot and the tires were never rotated.... I immediately tell service and they told me "oh no mechanic said he did it but we will do it again" Excuse me? I caught THIS dealership trying to charge my warranty for work they NEVER did... I'm CERTAIN that they do this to cars everyday that come in for theses services. I also got an oil change. Alignment and balance but at this point after i left I took my car to a REAL shop that actually did the work and i was comfortable at. Paid $350 for all of that to be done but at least i know it was done and done correctly. I made the service manager get a video of them doing my rotation on my tires but I can tell NONE of them wanted to deal with me at that point or my car. (What customer service is that?) DO NOT DO NOT DO NOT DO NOT bring your car here for service. This is NOT the place these mechanics DO NOT want to actually do their jobs but half ass the job. Absolutely pathetic and i will be getting a refund on the "warranty" that autonation offers and i completely regret not purchasing a car from carmax. read more

Margate Ford 5 months ago delivered a brand new Ford Bronco that I had ordered from the factory with a broken partial soft top. They have had me come in 2 times with the truck to fix and both times I was told either it can't be fixed or the part is wrong that Ford sent . I've owned dozens of new cars and this is by far the worst dealership and truck I have ever owned . Ford Margate hasn't offered any sought of compensation for the 5 months that I have had the truck with the broken roof. I will never buy another ford from this dealer any other again. read more

Watch out folks! Ford of Margate, FL is over-charging waaaay over MSRP on many, if not all of their vehicles. They say "you've got to remember, that's the Manufactures SUGGESTED retail price. Due to market conditions, we can sell it for more". They wanted to charge me $10k over MSRP. I thought, that did not seem right so I called back spoke to a different salesman who double checked with his Manager and he confirmed that was correct. I checked around and was able to build the same vehicle at MSRP and yes, I got it in writing and you can too, just go to another dealership, ask upfront if they charge MSRP or over, if MSRP the most you should pay on top of that is MAYBE a small dealer fee and delivery fee (+ taxes) ask for a buyers order so you can see the bottom line (before financing) before you go any further and it is that simple! read more

My Stuart dealership was not up to par and I decided to visit my brother in Margate to have my recall done on my 2017 Edge there. After speaking to Anthony in the service deparment, I knew I made the right decision. I was welcomed when I arrived outside and greeted when inside - so not like Stuart dealership and their fast lane approach. Everything went according to plan with no hiccups and I was able to return home safely knowing that the recall was done properly. Thank you Ford Margate and most of all thank you Anthony for setting this up for me and the great service! read more

They repaired my transmission and Drew, the service manager, made sure everything went smoothly and that I was happy. Very good job.

Professional place and people, as far as car dealerships go. Went the extra mile. Couldn't have asked any more.

Brought my vehicle in about 6/7 weeks ago to the service department after this dealer kept sending me notice to bring it in for recalls on vehicle.Also had a warranty issue whereby the fabric on the ceiling had come apart. Made my appointment after service consultant told me they had the parts for the recalls. Dropped it off on a Tuesday ,service consultant said he would update me following day which he never did. Let it go and contacted them on the Friday to which he told me that I should pick up vehicle as they would need to order parts.So when I got there I asked them what they did on vehicle and he said nothing got done,he would call me when the parts came in. A couple weeks goes by and didn't hear from them so I tried to contact them several times with no reply. Contacted ford headquarters to try get an answer from this dealer,to which they said they were still waiting on parts.Couple more weeks and the service person contacted me and gave me an appointment for following week Tuesday.Texted him on Monday prior to confirm and he said it might have to be on Wednesday instead,he would confirm with me. Never heard from him ,so I contacted ford again.They contacted service manager and he told them I should probably take it to sawgrass ford as they don't have the parts,so nothing was ever ordered. You can't make this stuff up ,it's actually true. read more

It's not easy looking for a good car in South Florida because you'll deal with many scammers and liars, this is the reason why I decided to go to a known car dealer, that way I don't have to deal with the dmv, defective issues and scammers. So I went to AutoNation ford margate and bought a Kia Soul 2010, the car my wife wanted. Apparently I was wrong because after purchasing the car, the car broke down 10 days later. I took it back so the could fix the issue, since I had a warranty. It has been about a month and I still don't have my car, I call several times, no one answers or knows the answers to my questions, no one seems to be in charge, everyone says "talk to this person-talk to that person" ....no one communicates, I don't get any phone calls with updates about my car, this is the worst experience ever!! I'm frustrated, I don't even want the car anymore but they're saying they can't refund my money because the refund period was 5 days after buying the car meanwhile my car broke down 10 days later. [update] I got my car back after a month of not having it, 2 weeks later the car still shutting off every time I put gas and the check engine light came on again. Now I'm stuck paying for a defective car and autonation ford margate doesn't wanna deal with it. I wanna go back and have them fix the car again, but for what? If I'm not gonna have the car again for a month again and I'm gonna be spending money on Uber, because they don't wanna give me a rental because it's not in the contract. I hate this experience, I got hustle by these freaking scammers, don't ever come here. I spoke to everyone in charge in autonation ford margate and they're clueless, they all throw the ball at each other not wanting to deal with any issues. read more

No one is returning my calls or emails. I dealt with Vasile and haven't heard back from anyone for months about the delivery of the Bronco I ordered. They were quick to get that deposit but no one gets back to you on time frames for delivery. Continued disappointment after they tried to increase the price at the dealership due to demand. read more

Spoke with a salesman Ray j and started off well Pretty much told him I don't need a car and I don't want some crazy high payment Also told him to be up front with me and no car salesman high pressure and I might walk out with a car Long story short Ray did not read the room very well or even understand the type of customer that I am was only interested in high pressuring me into a 1200 payment with 6 grand down As we are world part I started to shut down the presentation and he went NTP used car sale person mode instead of reading his customer an my personality type and the hint i was giving to him about how to deal with me Clueless didn't give a crap about me as a Customer just interested in his sales Total So I stood up and went to the manager desk to get my keys General Manager was very pleasant and professional and was going to try to work a deal with me which I sure will never be able to make Ray needs serious training on how to read a customer and how to have a more productive consultive relationship with his customers instead of a one side high pressure approach I would not recommend this dealership unless you want a high pressure approach read more

I dropped my vehicle off on a Monday for a small oil leak and to have my transmission serviced , by Wednesday they said the repairs were done but they noticed that an oil pressure light would flash after the vehicle was driven 8 miles or more. I told them that there was no oil pressure light flashing when the vehicle was dropped off and I was assured the would look into it and all would be well. They kept my truck for over a week!!!!!! Looking at it!!!!, I picked the truck up next Thursday at 7:15am by 7:45 my truck has lights going off, temperatures going up nothing seems to have been fixed and the vehicle is in worst shape then when I brought it in! Complete joke! :::Update!!!!:::: I've now been told they replaced the wrong part, they located the problem and I don't need to pay for labor only 1400 in parts.....1400?! After I already paid 2400 the first time?! TERRIBLE SERVICE!!!!! TERRIBLE JOB!!!!!! read more

AutoNation Ford Margate - Terrible!!!!!!! - Car Dealers Near Me - Margate, Florida

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Umm Never been treated so great They make the process easy You even get your license plates same day There is no haggling on price Lowest prices read more

I ordered my new Mustang Mach-e through the Ford website and selected this dealership as the place to pick it up.  When I got there they added a $5000 "Market Adjustment" to the deal and refused to honor the price that I got from Ford when I ordered the vehicle.  I contacted Ford directly and they were very surprised at the idea of a "Market Adjustment" and told me that most other Ford dealers do not perform such tactics.  Unfortunately Ford cannot do anything about it because Autonation already has ownership of the vehicle. Also, I was pre-approved on the Ford website and they told me they "just needed a copy of the credit app to have on file".  Then they ran my credit again twice. Bad business practice. read more

They are very helpful and will communicate with you greatly to purchase a car but after the sale is done they don't care anymore, multiple lies told to me over a simple resolution seemed like failures on multiple levels not only the sales associate, I'd recommend if you are going to buy a car make sure everything is finalized and you won't have to deal with them again because they will be the least helpful team possible read more

For those that are not savvy with what's under their hoods, this is an oil filter. If improperly installed, the result will be leaking oil from your engine, which can also result in major injury if driving and all of a sudden your car blows up. This is just one of many complaints I have about the shameful service center here at AutoNation Ford Margate. I'm pleased to hear the previous service manager (Brandon Carter) is no longer employed there, after showing him the piss poor work the mechanics did when installing a new taillight camera. They had me come three times within a week so they can tell me to come back because they didn't get the part they ordered for my car. When they "got it" they installed one made for a bigger car (I drive a mustang). As you can see they cut down the wiring and taped it up to make it fit, but if you ordered the part from Ford, wouldn't it be fitted from factory for my car? I'm not even going to go into the shitty breaks they put on my car. Around 24000 miles it was time for new ones and my car still breaks all wobbly on the road. I've discussed my concerns to the manager that currently works there (His name's Rick). Nice guy until you hold him accountable for his stupidity. Rick told me the other day after expressing my concerns over the phone that he'd call me back around noon, and no surprise I still haven't heard from him. All I asked was at least you pay for my oil change I just did where I found out one of his employees fucked up my oil change. Great dealership for buying a car but who isn't nice when you're offering money. After they take you for your cash, you're not their responsibility anymore (Don't remember that part on the agreement that also explains my warranty). Rick if you see this and wanna reach out I'd be glad to hear what you have to say but I know you're just gonna hide behind your desk or lower rank employee. read more

AutoNation Ford Margate - Wiring harness for F-150 in a mustang - Car Dealers Near Me - Margate, Florida

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I'd like to start with a preface of saying, the 2013 Lincoln MKZ I purchased ($13,500) last week, is a great vehicle so far. I had my own financing, and my deal was done technically the 2nd day I stopped in. My issue, and what's most important to me, is the very unprofessional customer service I received during and post vehicle purchase. The customer service I received 1st from my sales rep Muhammed, was and is completely subpar! Muhammed has NO clue of what it takes to be a great salesman. He focuses too much on sales pitches, like he's new at this. the worst thing about it for me, is that I hadn't talked to him since the 1st day there, yet everyone keeps sending me to him as my sales rep, but he never has a CLUE in regards to the vehicle. The sales managers Chris and David haven't been much better. I had to ask to speak to the managers on several occasions to get things moving, but I have been handled like I'm being a problem to them for wanting the customer service I feel I deserve after spending $13,500. I haven't received a call, email, post card, or anything from this dealership thanking me for my business at all. I have purchased 2 other vehicles in the last 2 months, from other dealerships. I buy vehicles for my business, which is a rental car service, and still today I receive follow up emails and calls checking to see how I like or am enjoying the vehicles. Last but not least, part of my purchase agreement, was to have my front end repainted to get rid of rock scratch marks from the front end. they said my car would be ready in 1 day. That didn't completely happen. I ride past the dealership EVERY morning to go to work. The 3rd day after I dropped of my car, I rode past and saw my car sitting in front of the dealership, that was at 9am. I waited 3 hours to see if anyone was going to call me and tell me that my car was ready. Needless to say, by 12:30pm no one had called, leading me to call them. NOTE, no one ever really calls back like they say they would. So I called and asked to speak to Muhammed, and of course, he stated, he didn't know that my car was out there. He stated no manager told him that my car was there. Again, he's SUPPOSE to be the person in charge of my purchase. Now I'm waiting on the manager David, to return my call. Dealerships build their business mainly off of customer service and retention. Because I buy vehicles on a regular, you would think I'd get better service, not just because of the money I spent, but because they'd want me to return and purchase again. I promise and I vow not to EVER patronize this dealership again!!! read more

Unless it is an absolute emergency DO NOT take your vehicle here for service. If you end up coming here for service make sure you only go see Andrew at the front. He is the most reliable and hard working employee here that will make sure you are taken care of properly and professionally. If you run into any troubles or complications, don't even waste your time with the service manager Drew. read more

Dropped of car at 8 and car wasn't ready till 3 pm for oil change!!! Made a appointment and still had to wait!! Anyone planning to pay a car here please don't!!!! Bruce Yates!!!! Very disappointed!!! read more

That time has arrived that most of us cringe and procrastinate, "Car Shopping". The new Explorer has a good look, so we contacted a local dealership through email to get the ball rolling. Regardless of the prices received, the internet salesman was nice but didn't seem to know the Explorer all that well. I asked about "HomeLink" and I was informed it didn't come with the model I inquired about. So my quote had a $500 line item to add a garage opener... *** FIVE HUNDRED BUCKS ! *** And it turns out it does come with the vehicle but it's called "Universal Garage Door Opener". Over the phone, it was suggested I come in for a test drive; so we headed over. This is where it goes from shaky to really bad... We entered the huge showroom which surprisingly has no cars in the showroom, just lots of busy bees moving about, and none of those buzzing bees greeted us or offered help. We went to a help desk to see if someone could show us an Explorer. We're assigned salesman No.1 (with a runny nose); I'm apprehensive and a bit uncomfortable. I tell him the model and options we want (a vehicle I discussed with the internet salesman and saw listed on their online inventory). Salesman No.1 disappears to get the car and after an especially long break, he finally returns. It's not the car I inquired about... the color was wrong, the model was wrong, the options were wrong, even the motor was wrong... EVERYTHING was wrong ! ! ! Did the salesman hear anything I requested ? ? ? As soon as I questioned the vehicle, the salesman said he has people waiting for him in the Finance Department so he passed us off to salesman No.2. A fresh start or another waste of time? I now start over and describe what I want from salesman No.2; he left to bring us the correct model ***fingers crossed***. After another extremely long wait and getting antsy to leave, he finally returned (without a car) and said they don't have any other Explorers to see and that he had to leave us now because he had another appointment waiting for him. To tell me you have "NO AVAILABLE EXPLORERS" in that huge parking garage and then dismiss us... What the hell is going on ? ? ? Finally, a sales manager comes to us as we are leaving. He apologizes regarding not having what we want; but why is he letting us go, unless they know they burned this sale already. I think the look of disgust was evident on our faces. I did phone that sales manager to discuss our disappointing "45 minute visit" where we saw no cars and test-drove nothing (since it was the wrong engine). Not surprisingly, he never returned my calls. Talk about feeling so unwelcome. read more

I have been taking my vehicles to this service location for over ten years. The team is always on their 'A' game. The rates are fair. All industry discounts are proactively shared by the service team so that customer can save the most of their hard earned money. Even without coupon, the team makes sure discounts are available. (Bank of America also offering additional 5% cash back for Quick Lane) The comfortable waiting area has ample indoor air conditioned seating with a large screen TV. Coffee around the corner (not Starbucks, but complimentary). Outdoor shaded seating for those who indulge in cigarettes. (To each their own) read more

AutoNation Ford Margate - Comfortable customer seating area. - Car Dealers Near Me - Margate, Florida

I've noticed my baby would rumble through out my seat once I hit a certain MPH. Some time after, I then noticed having to grip the steering wheel pretty firm just so that it won't steer itself to the left, again, at a certain speed. According to some research, its possible I might need a wheel alignment. I call Ken to see if I can come in w/o an appointment and he said to bring it to service. I arrive on a Friday afternoon and I was immediately served, told the woman at the desk that I purchased the car a couple weeks ago from them and what it was doing. Then one associate kind of guided her what to do and he said that to futhur look into, it would have to be taken else where since they only do "the basics" (even though it has "Wheel Alignments" in big letters on the building) and something about my mileage being over warranty, in which I just clearly stated I spoke to Ken before arriving. But he stated he wants to help so asked his manager what can be done. Was then acquainted to Ricky in the same department. I witness outside a mechanic using a diagnosis connected to the front. Ricky first tells me I would have to return another day because of cars that are scheduled before me. But he genuinely seemed like he wanted to get behind the problem so he assured it would be inspected, to just wait patiently. I waited alil over an hour but I'm not complaining--treated fairly and as a priority (especially being by myself, and so young). Good news, he thoroughly explained it had to do with the tires that were added to the car by the previous owner, but specified that the tires are still in good condition. And was even apologetic that there was nothing they can do about the rumbling/steering left, even though i understood it was the tires,which is great customer service. I was in and out, wasn't fed BS, and didn't owe anything. read more

8:30 appointment oil change 12:30 I'm still not finish worst place to get a little change service people act like it's not a big deal and they don't care at all don't waste time coming to AutoNation for any service unless you plan to get a hotel room October 22nd 2022 still waiting the black hole of oil change called AutoNation read more

Go somewhere else. 3 months for 1 part to arrive, and I had to call them to find out----they never followed up. Ignacio was my service person and boy is he dumber than a box of rocks. The irony is that he replies "I understand" to everything you tell him. read more

Was not told the work that was done to my truck. (Because my advisor was busy) Got handed my keys without being told where my vehicle was. When I get to my vehicle and proceed to drive off I noticed the hood not fully closed. Luckily I noticed before I got out of the parking lot. Did not have a problem with purchasing the truck there. But service is a complete unprofessional shit show. Went back for another job that was covered under warranty. My advisor Ignacio was great. He communicated with me very clearly and made sure my truck was in and out with the services complemented very promptly. Thank you read more