They will lie to your face and lie on paper to sell you a car. They will promise you anything to…read moreget that deal. Yes, they are stereotypical used car salesmen. We came here because a friend had business dealings with the owner and recommended them highly. We thought we could trust them. We found a great car within our budget and test drove it. A minor light came on. "No big deal, we will pay to have it fixed. We will put it in writing." Got it home, a strange noise happened. Took it to the dealer. Found out that the car had been in a major (unreported) accident and repaired with cheap aftermarket parts that did not fit correctly. It all tied back to that light coming on (it was triggered by the incorrect parts breaking and damaging other pieces of the car). Contacted Orange Park Auto Mall, they refused to pay, or even assist in paying for a portion of it even though they were the ones who replaced the parts. Got a run around that lasted for months. Ended up paying for very expensive repairs ourselves instead of hiring even more expensive lawyers to sue them to recoup our money. So, I will end this by saying, Caveat Emptor - Buyer Beware.

Absolutely trash. NEVER GO HERE. We stopped by to look at some cars and when we weren't looking…read morethey put a advertising sticker on our car!! We were not there even there 10 minutes. They didn't ask or even talk to us. When we confronted them about it they lied went inside and locked the door. That is not okay! YOU NEVER TOUCH SOMEONE ELSES CAR! YOU DEFINITELY DON'T PUT ADVERTISING ON IT!! The malnourished tall blonde guy was the one who put it on because he couldn't stop smirking the whole time. They were standing in front of our car when we parked. This was done by Orange Park Auto Mall on Blanding. Please go on there reviews(Google and Facebook) and make it known this is not okay!!

The salesmen could not have been less interested. Kept asking what car I wanted appraised. I came…read moreto buy a car! Turns out I was at the wrong CarMax. When Marcelo gave me the address for the right one, he gave me the wrong address! Intentionally, I am very sure. This was the WORST CarMax experience I have ever had. And we have bought more than 6 cars at different CarMax locations in FL.

Total incompetence. I had my 2020 BMW X1 appraised, and the "loaner" appraiser falsely claimed my…read moretailgate needed a repaint, when in reality, it was just dirty. When I pointed this out to the sales rep, she insisted that appraisers had told her it wouldn't affect the value; a blatant lie. Despite admitting their mistake, I was told they couldn't correct it in their "system." None of the appraisers would show me the supposed issue or explain why the error couldn't be fixed. When I asked for a manager, they conveniently "couldn't find him." This is nothing but a scam! Devaluing vehicles while refusing to provide proof or justification. I will never purchase from this shady dealership.

We purchased our SUV new toward the end of the pandemic. We have all our service done at Lucas…read moreHonda. Usually it's about an hour or a bit less for a basic oil change. I'm not sure if Lucas Honda has changed their service policies or if it was just the service advisor I saw today. This time a basic oil change was about 80 minutes and might have been longer if I did actively question the time. My service advisor did not update me on the status of my vehicle, and a bit over an hour I started hunting him down for information. Apparently the service was taking this long because of the hand wash and vacuuming that is done as part of the oil change service. Unfortunately, the car wash left the windows pretty dirty. When I went to check out, the discount coupon I used was not applied to the account and I had to wait even longer for a manager to come over. He did make it right and applied a better coupon than the one I had. Bottom line - go with plenty to work on while waiting for your car.

Sketchy, pushy, and petty. Seems like they remove bad reviews on Google, too, and don't bother to…read morereply to them. There are other dealerships with far better ethics.

My wife and pups are hard on cars (beach, dog parks, etc, etc) so we're buying a gently used…read moreconvertible @every 3 years. Got to say, the experience with Audi Orange Park was awesome! Brad our salesperson was great and transparent on the pluses and minuses of the car. Finance guy was easy to work with - might be the easiest transaction I've ever had.....everybody there was friendly and helpful! As far as price - they gave me a more than fair price for my trade in and their add on packages (yes, I'm not nuts about them either - but everybody's got to make a buck, right?) actually seem to have some use/value. I travel a lot for work, and it's important to me that if I'm not around, my wife has a dependable car and a group of people who will take care of it and her needs. I think (hope) I've found that in Audi of Orange Park!

Sorry for the long post…read more I had some very good interactions with some of the people at this dealership, but watch your back if you plan to do business here. *Always* double check your service quotes before you commit to a repair. *Always* review the Car Fax and the Audi service records in detail. An unusual mistake happened a few years ago. Ms. King provided three quotes for a series of repairs for my 2011 A4. Specifically, I received two quotes on May 24, 2023; both times the alignment was quoted at $189.95. The following morning, May 25th, the price went up to $450 which was an increase of over 130% in less than 24 hours. This was a significant and questionable increase for an alignment for a twelve-year old A4. I did not notice the error until I had the repair done several months later on July 19th, 2023. As it turns out, after looking for months, I finally found a car that I liked at - you guessed it - Audi Orange Park. I could not help but to keep the problematic issue with the service quote in the back of my mind. I only bring this up because it appears as though Rachel (or someone else at Orange Park) has made another peculiar mistake. After taking possession of the car, I noticed another significant and questionable issue on the service record listed by Ms. King in my Audi app. The record is dated February 28th (*after* I had taken possession of the Q5); it is also *blank* and the mileage is *exactly the same* as when it was serviced in Coral Springs on February 7th. This was so questionable that I pulled a Car Fax report and discovered that the transmission had been replaced. Since I know that a transmission replacement indicates severe engine damage, I would never have purchased the vehicle had I known about it. If I had pulled a Car Fax report the day of the closing (February 26th) for a final review before the actual purchase, it would have been impossible for me to know about the transmission replacement. If the service record was deliberately hidden, it would have been highly unethical. My husband and I returned to discuss the issue and initially spoke with James Jardin who referred us to the Service Manager, Rob Spiewak. Rob reviewed the record and told us that the transmission had been removed in order to repair the crankshaft oil seal. I stated that I wanted the Car Fax corrected. It's been over two months and I've never been copied on any email and have not received any update from anyone at the dealership regarding the Car Fax correction - even though I continued to send emails and call. I don't know who needs to do what - or if several people need to be involved... I just want it corrected. With all due respect, it is absurd that an Audi customer ever feels the necessity to pay $40 for a Car Fax report as a means of investigating a service record that is: (a) dated after I picked up the car, (b) lists the services performed portion the record as blank, and (c) has the same mileage as it did when it was serviced in Coral Springs. I purchased the vehicle on Feb 21st as Certified Pre-Owned; all of the service dated February 28th on the Car Fax should have been completed before I purchased the Q5. I have waited long enough. I do not want to try to explain why a 2023 Q5 with 18k miles had a transmission replacement in 2026 when I eventually try to sell/trade the vehicle. If the transmission has been replaced, then I need to find a new vehicle since I would never purchase it if I had known about it. If it's a mistake, I'd like to have it corrected. If not a mistake, then... there is an issue with ethics.

I don't know if it was the time of year, but this dealership seemed to have a low inventory of some…read morecar models. That didn't end up being a problem, and I found something that I liked with the help of the fantastic sales person, Maada. I didn't buy right away and Maada called later that same day with a better offer. When I returned a couple days later, management did not want to honor that offer. We did end up getting close enough for comfort with Maada's tireless assistance. Finance was awesome, and the whole process went very smoothly. Overall, Maada, John (I believe that was his name) in Finance, and general staff absolutely get five stars. Management drops that down to four.

I visited Keith Pierson Toyota on April 26, 2026, to purchase a 2026 Toyota Crown Signia through…read morethe Costco Auto Program. The sales team boasted that Keith Pierson is the only Costco-participating Toyota dealer between Miami and South Carolina, and closes some 300 Costco sales a month -- which makes what followed all the more troubling. Any meaningful discount was immediately negated by egregious "dealer required" add-ons that appear nowhere on the vehicle's MSRP window sticker. "Dealer Required" is a fiction -- it means the dealer pre-installed items on the lot and is attempting to make them non-negotiable. The Costco program compounds this: member pricing is presented as a fixed, pre-negotiated offer, which means these inflated add-ons are effectively laundered through Costco's brand as a take-it-or-leave-it package. The program that is supposed to protect members from dealer manipulation instead provides the mechanism for it. While the initial Costco vehicle discount was a respectable 8%, the "mandatory" Appearance Package added $3,993 to the transaction -- a dealer-installed item with a fair market value of perhaps $500 -- partially offset by a 15% Costco discount that only existed because of the inflated base price. A second "mandatory" Vehicle Accessories package retailed for $2,495, discounted to $1,996 through the Costco program. The practical result: the Costco vehicle and package "savings" of $5,323 were entirely consumed by $5,390 in manufactured add-ons. Even more egregious, the final pricing page inflated the car's "Market Value Selling Price" by $1,582.50 --to $60,800.95, a number that appears nowhere on the window sticker -- then subtracted that same amount -- except for $1! -- as a "discount" to make the total Costco savings appear to be $6,904.57. The vehicle price didn't change by a single dollar. They simply added a fictional number and then "removed" it. That is not a discount. That is fabrication. When I raised these concerns with one of the dealership's Costco agent the following day, he defended the add-ons with "every dealership does this." He sent a revised offer with the accessories package quietly removed but the appearance package retained, and assured me no better price was available elsewhere. I purchased the identical vehicle -- same factory spec, same MSRP -- from another Jacksonville Toyota dealer for $1,100 less than Keith Pierson's "best" revised Costco price. The Costco brand lends a veneer of legitimacy to this dealership that it does not deserve. Members reasonably assume the program protects them from exactly this kind of manipulation. It does not. Keith Pierson uses the Costco framework as a negotiating ceiling, not a floor -- and as the only Costco Toyota dealer in a large regional market, consumers have no program alternative. I'd encourage the Costco Auto Program to audit how dealer-required items interact with member pricing at this location. As written, the program provides cover for the very practices Costco members assume the program is designed to prevent.

My dad had a solid experience with Andrew the handsome south African gentlemen. Got his car. Got…read morehis deal and we were done.

Normally I would never give a challenging dealer another shot. GM still working here and had…read moreasked for second chance. I tried to obtain his business email thru their chat and employee contact and they demand call. Call ???? Is this 1984 ??? This business needs a serious revamp to bring it into 2026. Clients don't want to play on phone and spend hours in a stealership, they want a quick retail experience. I'd rather buy a unit from CarMax at full asking price than deal with this type of old school behavior.

They were very helpful by following me home and then taking me back to the dealership so I could…read morebring my old car home. I appreciated the fact they didn't try to sell me a warranty. Steve, the sales manager offered to do a minor repair on my old car but they didn't have the staff to do it on a Saturday. He was very helpful. The reason they didn't get 5 stars is that damn "Dealer fee". Arguing that it is one of the lowest doesn't make it right. It is just extra profit and I wish all dealers would just admit that they take advantage of the public by charging it. It was $689.50 or about 8% of the cost of the used car I bought. Overall a positive experience.

We had a very disappointing experience at this Mazda dealership's service department today,…read more2/24/2026 at approximately 4:30 PM, with a new team member, Darren Carlson (who, according to the dealership's instagram page, started in September). My father went in to inquire about a recall on his vehicle. He does not speak English fluently and was doing his best to explain his question. Instead of assisting him professionally, Darren responded in a rude and condescending tone, including saying, "Was that a question or a statement?" Rather than clarifying or asking follow-up questions, he appeared impatient and dismissive, seemingly more concerned and focused on his computer or whatever else he was doing than on helping my father. When I joined via FaceTime to help translate and explain the situation, I was initially told he did not need to speak to me. Although he eventually listened, his tone remained condescending while explaining that there would be a diagnostic fee unless covered under warranty. I made it clear that I understood and the issue was not the fee, it was the lack of respect. When we asked for availability, he began to provide dates. However, after requesting his business card and his manager's contact information, his demeanor changed. He provided his card but did not give manager information. Only after I directly addressed his behavior and stated that he was being rude and disrespectful did his attitude shift and he became apologetic and willing to schedule the appointment. Respect should not be conditional upon confrontation. No customer, especially someone navigating a language barrier, should be treated in a dismissive or condescending manner. The interaction felt unprofessional and discriminatory. If this is the representation of Mazda then, it's best to go elsewhere. I hope management takes this seriously and ensures all customers are treated with professionalism and respect.

I had a great experience. I had to get my car towed. I needed a new battery and got new tires…read more Customer service was great!

UPDATE: we wouldn't let up and the dealership agreed to exchange the car, so that was resolved…read more Just a little more advice: (1) the price you see advertised on sites like cars.com, autotrader, carfax, kbb, etc. is NOT the price you pay unless you qualify for about a half dozen discounts (like military, etc), otherwise add about $5,000-$6,000 to the price you see, (2) you pay the $1200 fee the dealership was charged by the Nissan factory to ship the car to them, (3) check the MSRP as cars here are about $2,000-$3,000 higher. Essentially, do all the homework we wish we'd done more of before we allowed our daughter to buy an extremely overpriced car from here.