I went in today to test drive a Tucson, and Cynthia was such an incredible help! She walked me…read morethrough the entire process so seamlessly with such an inviting energy. I ended up purchasing my first ever brand new car, and it was not nearly as intimidating as anticipated because of her help. The attendant that test drove the cars with me, Moody, was also so great and welcoming! He was so well versed on the vehicle features that I wouldn't have even known it was only his first month at the dealership. I had a very painless experience, and will definitely be sending anyone I can their way :)

I am a returning Customer, and my salesman Joe is fantastic. If I ever need another vehicle, I will…read morebe going to see him again. Also, I would like to point out. Chris in finance is very good too.!

They will lie to your face and lie on paper to sell you a car. They will promise you anything to…read moreget that deal. Yes, they are stereotypical used car salesmen. We came here because a friend had business dealings with the owner and recommended them highly. We thought we could trust them. We found a great car within our budget and test drove it. A minor light came on. "No big deal, we will pay to have it fixed. We will put it in writing." Got it home, a strange noise happened. Took it to the dealer. Found out that the car had been in a major (unreported) accident and repaired with cheap aftermarket parts that did not fit correctly. It all tied back to that light coming on (it was triggered by the incorrect parts breaking and damaging other pieces of the car). Contacted Orange Park Auto Mall, they refused to pay, or even assist in paying for a portion of it even though they were the ones who replaced the parts. Got a run around that lasted for months. Ended up paying for very expensive repairs ourselves instead of hiring even more expensive lawyers to sue them to recoup our money. So, I will end this by saying, Caveat Emptor - Buyer Beware.

Absolutely trash. NEVER GO HERE. We stopped by to look at some cars and when we weren't looking…read morethey put a advertising sticker on our car!! We were not there even there 10 minutes. They didn't ask or even talk to us. When we confronted them about it they lied went inside and locked the door. That is not okay! YOU NEVER TOUCH SOMEONE ELSES CAR! YOU DEFINITELY DON'T PUT ADVERTISING ON IT!! The malnourished tall blonde guy was the one who put it on because he couldn't stop smirking the whole time. They were standing in front of our car when we parked. This was done by Orange Park Auto Mall on Blanding. Please go on there reviews(Google and Facebook) and make it known this is not okay!!

Leandra Jackson at the West Jacksonville CarMax was exceptional. She explained the car buying…read moreprocess and showed me the cars that best fit my expectations and needs. Leandra was never pushy; I feel this was the greatest part of the experience since I was very worried I would purchase a car that was not going to meet my long term expectations. She continually supported my judgement and made my overall car buying experience positive. Leandra has the qualities that make a Salesperson great at her job. She is truly a 5 Salesperson. Leandra, Thank You Once Again Ruth W.

The salesmen could not have been less interested. Kept asking what car I wanted appraised. I came…read moreto buy a car! Turns out I was at the wrong CarMax. When Marcelo gave me the address for the right one, he gave me the wrong address! Intentionally, I am very sure. This was the WORST CarMax experience I have ever had. And we have bought more than 6 cars at different CarMax locations in FL.

Scheduling a service appointment was very easy. Upon arrival I was greeted by Brandon, the service…read moreadvisor. He took my info and send the car to the shop immediately. He promised the servicing would take about an hour. The car was delivered as promised (actually sooner). Car was cleaned out inside an outside. Price was reasonable. I am a happy customer!

Nice guys very disingenuous save yourself three to five thousand dollars and go down to Ocala Honda…read more. They sell on average 400 cars a month in volume because of that they don't have to jerk you around on price or gas like you on the value of your trade-in vehicle.

My wife and pups are hard on cars (beach, dog parks, etc, etc) so we're buying a gently used…read moreconvertible @every 3 years. Got to say, the experience with Audi Orange Park was awesome! Brad our salesperson was great and transparent on the pluses and minuses of the car. Finance guy was easy to work with - might be the easiest transaction I've ever had.....everybody there was friendly and helpful! As far as price - they gave me a more than fair price for my trade in and their add on packages (yes, I'm not nuts about them either - but everybody's got to make a buck, right?) actually seem to have some use/value. I travel a lot for work, and it's important to me that if I'm not around, my wife has a dependable car and a group of people who will take care of it and her needs. I think (hope) I've found that in Audi of Orange Park!

If you like being strung along and disrespected this is the place to go. What a joke.read more

Anthony Pasquale was a great help when it came down to purchasing my car he went above and beyond…read morecouldn't have asked for better help also his manager and Darien was also great super nice and understanding highly recommend asking for Anthony Thanks Guys!

I don't know if it was the time of year, but this dealership seemed to have a low inventory of some…read morecar models. That didn't end up being a problem, and I found something that I liked with the help of the fantastic sales person, Maada. I didn't buy right away and Maada called later that same day with a better offer. When I returned a couple days later, management did not want to honor that offer. We did end up getting close enough for comfort with Maada's tireless assistance. Finance was awesome, and the whole process went very smoothly. Overall, Maada, John (I believe that was his name) in Finance, and general staff absolutely get five stars. Management drops that down to four.

I am not one for leaving bad reviews, but I have to share my experience with their Service…read moreDepartment. This will be a long one... I purchased a speaker from the GM accessories website and paid to have it installed at this location. I was notified via email that the speaker was delivered and promptly scheduled the install for 7am on a Friday. I drop off my vehicle and the service advisor said that it would be ready for pickup by 1pm (should be ~1hr job so was confused on the timing, but ok). 1pm passes and I never receive a call that it is ready, I call multiple times with no answer, so I head in around 3pm. When I get there, my service advisor left early for the day so they pass me off to someone else. I walk back to the shop viewing area and see my vehicle with nobody on it so I think that it's ready to go, except I find out that nobody has even started on it and now it will be ready by 6pm. Upset that I scheduled install for 7am, been ghosted as far as communication, and now won't be ready for another couple of hours (11hrs for a quick install), I pack up my speaker and choose to install it myself. On the way out I ask about refund for the unfulfilled installation, and the (new) service advisor states that "the lady who cuts the checks is gone for the day, so someone will follow up Monday". Monday came and went, nobody reached out. I called Thursday and they said the Service Manager who would authorize the check is out for the week, but they would leave a note for him to call. Nobody reached out. I called the following week and left a message with the Service Manager, nobody returned my call. I called the following week and was told there was a problem with the check machine. I called the following week and was finally told the check would be cut next Monday and should be available for pickup on Tuesday. To wrap this up and demonstrate the final showing of incompetency by Coggin Service Department, I wait an extra day to come in because my confidence in their Service Department's is now nonexistent. When I arrive, I am escorted back to the Service Manager's office and he proceeds to reach into petty cash to pay me for the refund. Uhhh...what? All this talk about the "check lady" and "machine's being broken" and "check authorization" and it's just a simple cash refund from a desk lockbox? You have to be kidding. I laugh, collect my refund, and leave without a peep. To summarize, their Service Department provides inaccurate timelines, has poor communication/customer service, dodges/consistently lies to customers, and should not be trusted. Negative stars if I could leave it and definitely will never earn my business again.

Normally I would never give a challenging dealer another shot. GM still working here and had…read moreasked for second chance. I tried to obtain his business email thru their chat and employee contact and they demand call. Call ???? Is this 1984 ??? This business needs a serious revamp to bring it into 2026. Clients don't want to play on phone and spend hours in a stealership, they want a quick retail experience. I'd rather buy a unit from CarMax at full asking price than deal with this type of old school behavior.

Loved our experience here! Steve and Tony were very helpful, friendly and genuine throughout the…read moreentire process. Would definitely recommend this dealership!

We had a very disappointing experience at this Mazda dealership's service department today,…read more2/24/2026 at approximately 4:30 PM, with a new team member, Darren Carlson (who, according to the dealership's instagram page, started in September). My father went in to inquire about a recall on his vehicle. He does not speak English fluently and was doing his best to explain his question. Instead of assisting him professionally, Darren responded in a rude and condescending tone, including saying, "Was that a question or a statement?" Rather than clarifying or asking follow-up questions, he appeared impatient and dismissive, seemingly more concerned and focused on his computer or whatever else he was doing than on helping my father. When I joined via FaceTime to help translate and explain the situation, I was initially told he did not need to speak to me. Although he eventually listened, his tone remained condescending while explaining that there would be a diagnostic fee unless covered under warranty. I made it clear that I understood and the issue was not the fee, it was the lack of respect. When we asked for availability, he began to provide dates. However, after requesting his business card and his manager's contact information, his demeanor changed. He provided his card but did not give manager information. Only after I directly addressed his behavior and stated that he was being rude and disrespectful did his attitude shift and he became apologetic and willing to schedule the appointment. Respect should not be conditional upon confrontation. No customer, especially someone navigating a language barrier, should be treated in a dismissive or condescending manner. The interaction felt unprofessional and discriminatory. If this is the representation of Mazda then, it's best to go elsewhere. I hope management takes this seriously and ensures all customers are treated with professionalism and respect.

I had a great experience. I had to get my car towed. I needed a new battery and got new tires…read more Customer service was great!

Service requested and confirmed Employee interaction needs…read moreimprovement I literally had to navigate. After pulling up to the service center, I sat for only 2 minutes when I realized that no one was coming to my vehicle to see why I was there!!

I highly recommend giving this dealership a chance. I stopped in on a whim and was pleasantly…read moresurprised. Brittany was transparent, open to questions and friendly. She respected by budget and didn't drive me nuts while I continued to look elsewhere. She was with me every step of the process. I now have my dream car at the price I was looking for. Ask for Brittany, she's awesome!

Took truck in for AC Diagnostic. First issue was told they close at 730pm arrived before 730 to…read morepick up vehicle and no was around. Went in the next day to pick up truck and was told the line from the compressor would need to be replaced because there was a leak. In short the job was going to cost me over around $1650 to fix my AC. Declined service and paid the Diagnostic fee. Took truck some where else and found out there was no leak and the hose was good. Truck just need FREON that cost approximately $45-$65 for a can. Be careful of scams. You would think the dealership is looking out for you, but there is always someone trying to get over on you. I should have paid attention to the reviews.