I have written two previous Yelp reviews about the Service Department at Earnhardt Toyota at Superstition Springs, and unfortunately, they weren't positive. After those reviews, the Service Department Manager reached out to me personally, listened to my concerns, and assured me they were working to improve. I'm happy to say they have! I recently brought my daughter's Toyota in for a scheduled 1:00 p.m. oil change and routine maintenance. In the past, even with an appointment, a simple oil change could take nearly three hours. This visit was a completely different experience. The service was completed in just over an hour, and I received text updates throughout the appointment letting me know the progress. It's easy to write a negative review when things go wrong, but it's just as important to recognize when a business takes customer feedback seriously and makes meaningful improvements. I truly appreciate the efforts of the Service Department Manager and his team for turning around what had been a disappointing experience. They've earned this five-star review, and I hope they continue providing this level of service to all of their customers. Thank you! read more

I contacted Earnhardt Toyota regarding a recall on my vehicle. They took down all of my information and created a profile, but told me they were unable to bring my car in because they didn't have the parts available. When I asked when the parts might be available, I was told to call back the following week. I also asked if they could reach out to me once the parts came in since they already had my information, but initially they said they couldn't do that or schedule anything. After insisting, I was told they would call me when parts became available, but the overall experience felt unhelpful and lacking in communication--especially for something as important as a recall that already has an official fix released. I hope they improve their process for handling recall appointments and customer follow-up. read more

JORDAN SMITH Contact Jordan Smith to buy your car. We live in Central Texas, which is not in Arizona.... Does that tell you anything. Many, many, many months ago before they were officially released or available I began the Journey to get the exact 2026 RAV4 PHEV we wanted to replace our fantastic 21 RAV4 Prime Premium. I Don't pay over MSRP, I don't accept "mandatory" dealer, or port installed options that I didn't want. I am the customer, I want what I want, not what is available. I contacted several Toyota dealers in Texas with what I wanted and asked them to call the minute they got an allocation for it and I would buy it. Texas is never 1st on the list for plug in vehicles as of April 22 3026 I am unaware of any Texas dealers having any allocations. I also have very low confidence in a smooth transaction with any Texas (Gulf States Toyota) dealer. I also contacted Jordan Smith at Earnhardt, who has sold 3 vehicles to family members, and another Jordan at Corwin Toyota in Colorado. I gave them both the same information. The DAY the allocations were released to BOTH of those dealers Jordan Smith at Earnhardt Toyota sent me a screenshot of the EXACT car I asked for that said "Presold to me by Jordan Smith". For giggles, I checked the Corwin website, they also had one, a month and a half later NO contact whatsoever. It's ok though I am driving one now... As if that wasn't enough, Jordan Smith at Earnhardt Toyota assisted/facilitated working with a 3rd party to get my desired tint and ppf applied to the car prior to us flying to Mesa to pick it up. This car is a unicorn, getting it at MSRP is as much as one can expect. Jordan Smith helped with the 3rd party and went above and beyond. Bravo, and thank you Jordan Smith. read more

Earnhardt Toyota - 2026 RAV4 PHEV XSE - Car Dealers Near Me - Mesa, Arizona

DO NOT do business with them. They will lie and sell you a complete lemon and then sue you for it. They will ignore all your calls after they get your signature. Liars and conmen, way worse than any other car salesman. There are many other dealers. Do yourself a favor and go to them. read more

Bill was my car sales man and I can honestly say that he went above and beyond. He was patient with me when I was going back and forth on my paperwork adding, taking things off, etc. when I signed all the documents, he showed me the features that my car does and introduced me to the service and parts team. I will most definitely be referring my friends and family to Bill. Also, thank you Shawn from finance and the upfront boss for taking good care of me. read more

Earnhardt Toyota - Car Dealers Near Me - Mesa, Arizona

Just bought a car this weekend from this dealership, and I'm genuinely impressed. We spent two full days visiting multiple dealerships, and the customer service here stood out by far. We walked in with very clear boundaries: We had a firm budget from our lender, we're in the middle of the home-buying process, and we unexpectedly lost our car in last month's floods--so we needed something quickly. They respected every boundary and worked hard to get us into a car with a truly affordable payment. Chris Gilbert was our salesperson, and he made the entire experience so much easier and far less stressful than it could have been. But what really deserves praise is what happened after the sale. There were a few misunderstandings that weren't fully clear to me during the transaction. I called the next day and spoke with the manager Robert Montano, explained my concerns, and they FIXED THE ISSUE with a smile. We had already purchased the car, signed everything, and were out the door--they absolutely didn't have to do that, but they did. That says a lot about their integrity and commitment to customer satisfaction. I truly hope this company recognizes and rewards outstanding customer service like this. We've been lifelong Honda drivers, but after this experience, we'll be buying all our future cars from Toyota. See you in 2 years when our lease is up! read more

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Popped in early this morning to pick up some parts that we needed and everyone was fantastic as always! Super surprised that they don't take cash for parts, but on the other hand times are hard for a lot of people so who knows what others are capable of and it's always better to just stay on the safe side. Thanks, guys! read more

I must say we didn't get off on the best foot with this place. I was there to pick up a part for a customers car and needed it quick because their car was sitting in one of my bays waiting for this part. I get there and there's a guy at the parts counter but there were 4 other people standing or sitting there. They told the lady that came in behind me the parts line was where I was, and the person behind her and ai was already waiting for the guy in front of me to be done. He kept "chatting" with the parts guy, who appeared to me to be a little uncomfortable as though he wanted his current guest to hurry along. I think he could tell the rest of us were getting irritated. And no one else can help? Have they ever heard of cross-training for cryin out loud?! Anyway, the guy in front of me finally finished and turned to leave. Before I even got to the counter, the parts guy said, "oh I know what you need" (we had called in for the part) and immediately went to the back and came out with my part. He charged me, gave me my receipt, and thanked me all in less than 2 minutes and I was on my way. HE, the parts guy turned a potentially bad experiences into a thankful one! I didn't get his name unless his number is 803, but if he sees this he'll know because I was there from Cobblestone Auto spa. Great work sir, and for anyone else, if you need an OEM part for your Toyota, this place is worth the stop. 4 stars for the parts guy, minus one for everyone else. read more

Earnhardt Toyota - Car Dealers Near Me - Mesa, Arizona

Very frustrating experience attempting to buy a car. I ordered a car knowing I would not be back in AZ until end of August. The car was scheduled to come in after I returned. They called July 22 to tell me car was there. I said I am not and it isn't to be there yet. They told me my name wasn't on any of the August vehicles so I could just sign the paperwork and they'll would put it in my garage. The story is very long on all the things I tried, but in the end, they wanted me to sign without a commitment on the trade in value for my car as it "will have a small adjustment" since it will have more miles on it and give them access to my garage to have them deliver a car that I wouldn't have seen or even driven (they had no vehicles available to drive when I ordered and said I could do that before the deal was finalized ). I called the sales manager (Robert) and he told me it came in early. I told him I didn't believe him and we had an agreement for a car in August. I already knew my name wasn't in anything scheduled for August delivery so I knew he wasn't telling me the truth. I think he actually laughed at me. He said we sold it the same day you declined it so .... That was the end. No apology, no "I'm sorry for the issue" no attempt to even offer another vehicle, just nothing. I may drive another Toyota, but it will not come from this dealership. I have talked to a few other dealers about this and they said they've never heard of something like this. I wonder if it would be different if I was a man. I'm not sure they would bully a man like this, but maybe it's just how it is now. Too much arrogance...too little caring. UPDATE: Real sales manager reached out today...less than 24 hours after I posted review. He listened, apologized and is trying to make this right. He emphasized it is not the way they do business. He said all the things the others should have said. Will update again when resolved. read more

We took our car in for a scheduled service at 11:00 which in the past takes 1 hour to complete. After 2.5 hours we called and work on our car hadn't even been started. I told them to not service our car and to have it out front ready for pick up. When we arrived Joe, the service consultant who took our car at check in, kept making excuses for not having started the work and wouldn't take accountability or responsabilty for the situation. Joe gave us the impression that he had no respect for our time and thought because the service department was overbooked he had a valid excuse. While delays can happen, a text or phone call letting us know the car would take longer than expected would have been appreciated. Instead, I had to call myself to request status. No timeframe was offered for when the car would be ready and no remedy was offered. Needless to say this was a very frustrating experience and we won't be returning. read more

Our son turned 16 earlier this year and saved up for his first car. After having no luck on Facebook Marketplace, we decided to visit Earnhardt Toyota. A few hours later, we drove home with a 2021 certified pre-owned Toyota Corolla LE with 40k+ miles. Our experience was seamless from start to finish. We were immediately greeted by Art (if I remember correctly) as we were walking up. We informed him of our budget and what we were looking for. Art showed us a few pre-owned options, but we were particularly drawn to the their certified pre-owned vehicles. We test drove the 2021 Toyota Corolla then made an offer. After some negotiation, we agreed on a price that we felt was fair. Art then introduced us to the finance specialist, who presented us with options we could add without being overly pushy. We are a Toyota family and are very pleased with our "new" vehicle. Our son couldn't be happier. We feel confident knowing our teenager is driving a safe and dependable car. read more

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Austin was an amazing sales man to work with. Was not pushy at all and made everything go so smoothly. Came out with a beautiful car that impresses others so we tell them about Austin! This is our second time using Austin and won't be our last! read more

Update to the review and score. First thing, the next day after publishing the review, Aaron Wood the Finance Director reached out. He was able to get the title corrected, and also addressed our concerns. We are happy to update the rating to a full 5 stars and greatly appreciate everything being promptly resolved. We are more than happy to return to this dealership for service and future purchases given the response and steps taken to correct items, improve, and ensure customers have a great experience. Thank you for caring! read more

Earnhardt Toyota - Car Dealers Near Me - Mesa, Arizona

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Something happened last week that surprised me. I had written about my 2021 4runner TRD Off-Road that I had purchased about 6-8 months ago with 45.000 miles. When I brought the 4runner in for service ( at 50,000 miles) I was expecting an oil and filter change and a tire rotation. Again, I had just purchased the 4runner 6-8 months ago. Instead, I received a $660 bill for the oil (over $1,000 less discount coupons). Oil filter tire rotation, new rear brakes and all fluids needing to be replaced. Now if the SUV needed service, well it needed service. I paid the bill but mentioned to the service manager that other dealers would have done the service before selling me the SUV. I wrote them and well forgot about it. OK, I'm 77 and remembered a time when businesses believed in service, not just bottom line. OK we all drive differently and most of my driving his highway so yes I am used to getting a lot more miles before needing new brakes and all oils changed. But for me, well, whatever service it needed, it needed. $660.00 isn't going to make or break me and life goes on. And I do love my 4runner. Well, I was in the Gym when I received a call from Earnhardt Toyota off of US60 and Power Road. I was not expecting a call from the dealership. It was the service manager who when I answered the phone started off by telling me read the email, I sent to him about a week ago (note the email was factual as I saw things, not nasty at all). He apologized for the delay in getting back to me, Nick, the manager said he had spoken to someone above him and in reviewing their records agreed with me. Nick said that they should have done a lot of the service before I purchased the 4runner. Nick was calling me to say that of the $660.00 I had paid for service, that they were refunding $620.00. Now this would have been normal maybe 40 years ago, but not these days. Now many companies no longer act this way and Earnhardt Toyota and Nick and all who were making this decision sort of left me speechless. And for those who know me being speechless does not happen often to me. I am more used to being disappointed in society then being impressed. Again being 77 years old, I remember a gentler, kinder and more customer friendly time. Earnhardt already had the sale from me buying the 4Runner and I had already paid for the service. Also, I am not buying a Fleet of vehicles so who cares what I think and how I feel. Well, I guess Earnhardt Toyota did. Now yes, I do have a local auto repair shop who is about 4 miles from my house and Earnhardt Toyota is a good 20 miles from me. But in my many years I have learned that when a company gives good service and is honest with you, yes, you reward them by going back to them. I just wanted all to know how this played out. I am still in a state of disbelief but happy that I found another honest dealer. WAY TO GO EARNHARDT TOYOTA The refund showed up yesterday and it was about $640.00 read more

If I could give zero starts I would absolutely the worst dealership ever I mean the worst had me on hold for over 10-15 mins just bought a brand new vehicle barley has a 1000 miles on it absolutely no oil on the dip stick worst customer service ever they are bad at their job I don't recommend anyone doing business with this dealership save your self the headache! read more

Overall, the sales experience was smooth and easy, and we initially felt good about purchasing our used 2024 Toyota Tundra. Unfortunately, everything after the sale has been extremely disappointing. Shortly after purchasing, less than 2 weeks, we experienced major issues with the 14-inch multimedia display. While driving or even just starting the truck, the entire screen would go black--leaving us without cameras, controls, or access to settings. We immediately notified Toyota and were told the head unit would be replaced. Later, we learned that there is no fix available and that we'll have to wait indefinitely for a recall solution. What makes this worse is the lack of communication and accountability from Earnhardt Toyota. This Tundra has less than 31,000 miles and is almost inoperable at times. We've received no follow-up from the sales manager, no call from finance, and no effort from service beyond emailing us a recall notice. For a major safety and usability issue, this is unacceptable. It feels like we were misled during the buying process, and once the paperwork was signed, the support disappeared. We will not recommend this dealership to anyone and hope others proceed with caution before buying here. read more

I had one of the best car-buying experiences I've ever had at Earnhardt Toyota, and it was all thanks to Jaime Pereyra. From the very beginning, Jaime was compassionate, kind, attentive, and punctual. He made both my wife and me feel completely comfortable--there was absolutely no pressure at any point, which made a huge difference. What really set him apart was his transparency and honesty. When I called the day before, Jaime provided me with a clear out-the-door price right away. That immediately built trust. Other dealerships I contacted would not provide this, and one even told me to "figure it out" myself by adding taxes and fees--which was frustrating and not helpful. Because of Jaime's straightforward approach, I chose to move forward with Earnhardt Toyota. This ended up being one of the easiest and smoothest car purchases I've ever made. Jaime's professionalism and customer service were truly exceptional. If you're looking for a stress-free, honest, and enjoyable car-buying experience, I highly recommend asking for Jaime Pereyra. read more

This was one of the rare occurrences that I have actually had the company/a manager reach out to address the issue. I greatly appreciate the due diligence of Andrew, the service manager, in making sure this situation gets corrected to the best of their ability. read more

The 2025 Toyota Camry we purchased has been nothing but problems dont buy one, The main problems are the constant rattling inside the car the sun roof welds came unwelded they used hot glue the 1st fix, foam the 2nd fix and then finally said we will need to re-weld the sun roof and re attach it. The 2nd issues is the horrible smell coming from the vents, the mildew and mold sit inside the vent and when you turn it on it blast in you face of mold and mildew, They said this is normal if you want we will change you 180.00 to clear lines and disinfect warranty won't cover the lines. We still have a unfixed rattle near the dash it is a loose sensor they were supposed to correct it and it is not. read more

Got a detail today and it came out amazing! Thank you to the guy who helped me out with all my concerns Marcus barsinas I believe was his name really cute as well! read more

Two hour wait when i had an appointment. Then I get a report that my tires are old and one needs to be replaced however, I just got 4 new tire two months ago! Tells me they are trying to rack up new business. Then everything on my report is failed only because of the age of my car. The bad thing is they report these bullsit lies on car fax so that greatly reduces what I can sell my car for! Then the recommended services are over $5500! What a rip! I donnot reccomend earnhadt, go to a small private service center where they won't rip you off! read more

Moved to AZ from upper Midwest and called Earnhardt service department for an appointment to get the windows tinted on our RAV4. I finally got a real person after navigating a user unfriendly voice prompting system. I was transferred to "accessories" and had to leave a message. 24 hours later I had not heard from anyone at Earnhardt accessories so I called back and finally got to a real person after a frustrating "discussion" with Mia, a digital female. The real person could not locate anyone from accessories and she told me she would email a person in accessories and that person would call me. 50 hours after my first call, I easily made an appointment with another dealership. If you call Earnhardt, say hello to Mia. You likely won't talk to a one else who can help you. Jim Ballentine read more

Tried buying through Costco and received an OTC from Earnhardt, but the vehicle was not due in for two months. It seemed like a fair offer based on my trade in value research. I found the same car at Avondale Toyota for 1.5% less and available immediately with the same trade value. Earnhardt did not act in good faith after they learned I had purchased at Avondale. The lesson here is that the so called Costco "member only price" may not be the best price. Get multiple offers. read more

Took my car to get a oil change took forever they said it would take 30 min took over a hour and a half

Communication with service manager was very good. The waiting area is large for plenty of people.

We had a great experience here thanks to Nigol Hovasapian and the rest of the crew. We visited a lot of dealerships with a lot of subpar salespeople. Nigol was courteous, knowledgeable, honest and a great helper in purchasing my daughter's first car. We could tell from the first 10 minutes that this dealership was different. Nigol went out of his way to make car buying a great experience. read more

I came in to have my car serviced, and from my very first visit to this branch, I was extremely pleased. When I returned, it truly felt like coming back to see family. I was greeted right away, and the staff was immediately ready to accommodate me. Nigel, who assisted me during my first visit, made a point to come over, say hello, and offer his help with anything I needed. Sierra assisted me during my visit and was pleasant, knowledgeable, and efficient. She had everything taken care of in a short amount of time. When it was time to check out, Tanner remembered me from a previous visit, came over, and shook my hand. Being remembered in such a positive way was a wonderful feeling. Andrew, one of the managers, made my day by acknowledging the Buffalo Bills shirt I was wearing. Once again, the service was excellent--Andrew made sure I had everything I needed and that all my questions were answered. If you have the opportunity, I highly recommend stopping by and meeting my Toyota family. read more

After weeks of calling pretty much every Toyota dealership and none of them being able to deliver, we were frustrated. Earnhardt Toyota was our last shot. I put in an inquiry online at 8 AM, and by 8:30, the sales rep called me. Manny really came through -- super patient and helpful. He found a car that got delivered to the dealership that same day and made sure everything was ready for us to pick it up. He sent over all the paperwork, had the car pulled up, and got it prepped for us. Unfortunately, we didn't get to meet him in person to thank him since he was off at 3, but he made sure one of his coworkers helped us out. The whole process only took about 1.5 hours, and we drove home in our new ride. Huge thanks to Manny and Curtis (finance) for being patient and making this such a great experience! I really hope Manny gets credit for this sale -- he definitely earned it! read more

Earnhardt Toyota - Car Dealers Near Me - Mesa, Arizona

Clean, efficient, nice waiting area. Even has hot dogs! Got me with that one. I left thinking, this is where I'll buy my next car!

Solid and fast transaction, found my vehicle online and inquired about it. Thought we would be there a long time, dealing and what not. The people I worked with were kind and patient. Would recommend getting your next vehicle here! Shout out to Keith for making the process smooth! read more

Sometimes people and companies can fool you - Last week it was Earnhardt Toyota! I purchased my newer 4Runner last Thursday. By the way I am thrilled with this new 2021 SUV. Now being an Ex-New Yorker, I am not the easiest person to please and I know what I want. I am not rich or poor but I spent my life on the business side and am not afraid to negotiate. OK, yes being in Arizona, I have mellowed a bit. I did let them know that I was driving a Toyota so if I don't like the deal, I can walk to other dealers (which I was doing) or keep the older Toyota for another few years. Well, I was taking a short ride yesterday (Sunday) and I noticed that there was a small chip in the front windshield. OK, was it there when I purchased the vehicle or did it happen after the SUV was mine. Only the Big Man upstairs really knows. So yesterday I texted the salesman (Austin - who I highly recommend) and told him about the chip and he said he will see what he can do. I just got a call saying the car dealership will fix the windshield. NOW THAT IS SERVICE as they had every right to say no as who knows when the chip happened. OK, I purchased my SUV at Earnhardt Toyota off of US60 and Power Road. Now some will say they love the place and others will say they don't. I find that in many cases how we get treated by someone or a company is in direct response to how we treat them (and yes an Ex-New Yorker is saying this). My buying experience was that they asked more for my SUV then I wanted to pay, so we negotiated. I ended up with a price close to what I wanted, and they made a profit, I am sure. The key to negotiating is to walk out with a Fair deal where both sides are happy. And so far, I am very happy with Earnhardt Toyota. There were a few other dealerships that I walked away from. Now only the few days later I did see the same vehicle, same year, same color for $5,000 less but the other vehicle had over 30,000 more miles. Plus, my SUV came with custom rims, upgraded tires and a lift kit. OK yes, I paid a little more than I wanted to but for me it was a good deal. And when I left Austin, Curtis (the closer) and I were smiling so it was a good sale. read more

Earnhardt Toyota - 2021 4Runner - Car Dealers Near Me - Mesa, Arizona

I normally don't post reviews, but I had the worst experience at Earnhardt Toyota today. I normally take my 2025 Camry for routine oil changes and inspection which takes about an hour, but today I took my 2023 Camry there for an oil change at it took them over 3 hrs for something g simple as an oil change and tire rotation. I wasn't a walk up appointment, a slotted time booked in advanced. It was so unprofessional on their time management the I will be taking my business elsewhere as I do not want to waste half a Saturday sitting at the dealership to just be over charged. read more

After recently purchasing a car, I feel the need to review all of the dealers I visited. This dealer in particular was awful. They had decent stock but the cars were parked so close together that you could barely open the doors. They were also almost fully locked-- only a few opened. The staff were incredibly pushy and wouldn't leave us alone-- we left in 10 minutes. Unfortunately this isn't rare for Toyota dealerships. Great cars, but the dealers can be hit or miss. Their loss! read more

Did a great job on my Highlander, and on my Solara which I bought for my wife 17 years ago

I bought my car here and take it in for all my service needs. My advisor Mark Berkheimer always makes sure we get everything taken care of and goes the extra mile to see if anything qualifies for customer insurance/recall. Not sure of correct name for it. Thank you Mark for always helping me. read more

WTF is wrong with you people? Shelsea Barraza you should resign immediately or be fired for your dishonesty regarding my tires and studs. I am here at the original manufacturer who installed them and I'm looking at them with my own two eyes and none of them are damaged. You trying to get $724 out of me for stripped studs is pathetic. You make me sick and probably do this to every client! You suck and your service department sucks. What a complete BS person you and everyone in the service department is!!!!!!!!!!!! Whack jobs. I hope the DA finds out how dishonest you truly are. read more

They do not stand behind their work and make up excuses why they cannot do so claiming the safety issues, etc. it's weird. There were no safety issues when you were paid to do the job, but there are safety issues when it comes time for you to fix it shady practice shame on you guys. read more

UPDATE: Finally received a call from service manager and while it does not make up for the poor experience I had I do appreciate the belated communication. I bought a vehicle at this dealership in 2020 and happily went back for service every 5000 miles. Through mile 65,000 I was always satisfied, often surprised, at how quickly the work was completed. Then 70,000 mile service happened. Despite making an appointment a week in advance I was told upon arrival that my "express service" would take 2-2.5 hours. I told the service advisor I had an email coupon I had received for a 19.95 oil change, which was the only service required. He knew nothing about this and told me to email him the coupon, which I did. After 2.5 hours in the crowded waiting room (others were grumbling about the "speed" of service) I was told the car was ready. And was presented an invoice for roughly four times the amount of the offer. After clarifying that the 70,000 mile service included only an oil change, I reminded the advisor of the coupon. He immediately tore up the invoice and produced another one for the correct amount. It was either an attempt to rip off a longtime loyal customer, or just incredibly indifferent and poor service from the advisor. Later that day I went on the website and expressed my feelings in the customer feedback section. Nobody read it, apparently, because a week later I have yet to hear from anyone at Earnhardt. So I called today, a week later, and left a message for Nick, the service manager. No response. It's incredible to me how much the customer experience at this dealership has declined over just a few months. Not sure if it's new management or what exactly. read more

I am extremely pleased with Earnhardt Toyota's response to my review. Mike and company have resolved the questions I had concerning the communication and financing. Apparently, they never received the email I sent, so that explains a lot. Additionally, the Finance director called me and explained the contract and what Mo had done and now it makes sense. So, everything was as it should be and I am grateful that Mike reached out. read more

Wow, how the changed in a negative way. Did you know that tires have no warranty when purchased on new car. We only got 26k miles on 2023 Rav 4 . Tires were rated for 50k miles. We followed the recommended rotation that the service dept follows. They had more excuses by different service employees then I can count. Will not purchase another Toyota / Earnhardt car with this lack of customer service. Sad because saleman was caring and kind during our purchase and follow up.Kelly Weiner is a true asset to humanity. read more