Wonderful Dealership. Loved working with Austin. He tended to my needs promptly. I would buy here again

01/26/2026 - My fiancé called at 9:38am, sales reception took down our name and number for service. Have not received a call back as of 2:03pm. I called again at 1:57pm, he took my info down again, I asked to be transferred. Not even sure if I was transferred correctly and nobody ever came to the line again. Bought the car almost exactly a year ago and it's begun having issues. We purchased the VPP warranty and would like to be able to use it, but we can't get anyone to answer the phone in service. - edit to add: 2 hours later we drove there. Alaina, the service manager, was a pleasure to speak to and deal with. She was the only one in service there, so we appreciate her coming to speak to us. read more

Stay away! Handshaked on a price for them buying our very new Volvo EX90. Got an e-mailed "certified offer" - we gave them all the info they asked for - title, insurance card, license. Then over the next few hours, there were questions, demands for the original bill of sale, and questions on the purchase. WE HAD THE TITLE! Appears we were among the people who have reported them reneging on their offers via their "back office", then lowballing the price. Waste of time. read more

I bought a vehicle. It was supposed to have gone through their 180 whatever point inspection. They may have inspected it but didn't fix the broken stuff. Included with the purchase was a list of everything that was done. They installed parts that didn't fix the problem. The bumper was repaired which I knew about but the trim isn't put on correctly. I specifically asked about 2 keys. There was only one when I got there. I made the mistake of flying to get the car and with that lost all bargaining. Fixing what should have been already fixed will cost about an extra $1,000. That's my mistake for not holding out and finding something locally. I'll live but will never do business with them again (and hope others don't as well). read more

It is my opinion that you should avoid this Auto dealership at all costs!! We found the management and the general manager to be untrustworthy and nonresponsive! We believe that we had purchased a car, had the financing and the insurance in place. The dealership called us and told us that everything was in place and all that was needed was our signature. We drove to the dealership and when we arrived, they told us that they had decided to sell the car to someone else. The manager told me that he was in his "legal right" to do so. I asked him if it was ethical, moral, or common courtesy to do so!! and he did not answer me!! I asked to speak to the general manager. And they told me that he was not Available at that time. The next day, I would call him three times. And every time they would say he was not available. Finally, they told me that if I wanted to communicate with Mr. Iash Sultan, the GM, that I should do so via email! I did!! And have not head back from him in 5 DAYS!!! There are so many auto dealerships on Savannah Highway that you can choose from. Please, choose any of those, because, this company I promise you, if something goes wrong, they will not be there for you! read more

This is not the first but second time I've purchased vehicles and had issues with AutoNation of Charleston or AutoNation as a company and its affiliates. Issues are currently to-date and several past issues, which are very difficult to be addressed and responded upon. The sales team was friendly during the purchase process which I did not have to sold too may I add, immediately after your forgotten. The failure in many critical areas and the departments within willingness to NOT assist you is deceptive and negligent. Although there were a couple employees that attempt to help, however the managers & general manager are unhelpful and unwilling to address my concerns. I trusted Auto Nation Charleston as well as Auto Nation (Lexus of Tampa Bay) to provide a quality vehicle and their reputation as advertised to be upheld, which now I am disappointed. Currently I am left with costly repairs that were documented, NOT followed through upon and still sold. Whether it's a limited warranty or purchased warranty, I SHOULD hear a "STATEMENT " saying it's too early for a warranty claim. I strongly caution others to thoroughly inspect any vehicle from this dealership or, better yet, shop elsewhere to avoid similar issues. I will Continue to stress my personal situation until someone delivers on the guarantee advertised service and quality. read more

After calling a zillion dealerships and have been given the brush off due to some credit issues the staff here especially Haleigh went above and beyond to help me . Honestly when Haleigh touched base with me after having been gone for a few days I was sure she couldn't help me. She and her fiance dept went above and beyond they took the time to call the finance company and plead my case. And much to my surprise I'm driving away today in the car I wanted. Not the car they could get me into. At the point of sale my insurance company gave me a hard time and again Haleigh gave me a referral and after being on the phone with my company for 2 days her referral has me insured in 10 minutes . I can't recommend and thank them enough. I will be a return customer. If there are challenges in your car buying life don't go anywhere else . The staff here is top notch. read more

Bought a car from autonation just 90 days ago. It was my sons graduation gift. 1,500 miles later the entire transmission needed to be replaced. Mechanic said there is no way they didn't know this thing was bad with just 32,000 miles on the car. read more

Buyer Beware! Do NOT purchase a car from this dealership. There are lots of good reviews because you are asked to do a Google review while you are in their good graces purchasing a car. I punched a car for the sticker price out of state, everyone was wonderful as I was buying and sending them money, once they received my $10K payment and my faulty car was delivered I received zero communication. My tag expired, no answers to my emails, texts or phone calls. I never received ANY paperwork for the car, no answers to my texts, emails or phone calls. I never got my warranty information, no answers to my texts, emails or phone calls. My certified 125 point inspection was all a lie, my car broke down with after a few weeks and driving less than 1,000 miles, I had to spend $850 on a new battery. Now my fully 125 point inspected car might have a bad transmission. I've emailed, called, texts contacted customer service countless times with no answers. I finally called the dealership and talked to Brian A. the Sales Manager after no response for a MONTH from the staff and he assured me via the phone call and email that he would resolve everything, TWO week later and still no help or communication and he did not respond to my follow up emails. I feel like I am dealing with children that do not even care that someone spend $34,000 on a car and feel it's perfectly ok not to respond to any phone calls, texts or emails. Word of advice for anyone that is stupid enough as I was to do business with them, get everything in writing, emails and texts so you have a nice stack of paperwork for your lawyer to present in court. read more

Do NOT do business with these thieves!! They gave me a "written guarantee "on my vehicle that was supposed to be good for a week. I came back the following week, with the vehicle, ... And they seemed puzzled and had to have a lot of discussion. Took a long time. Came back to tell me that my wuote was a month old and could not be honored! WTF!? (When I looked at the paperwork, sure enough they had post dated it) Then they told me they couldn't even give me a fraction of what they had offered. Then they brought out some big guy claiming he was the manager to explain everything to me. (When I had already met the manager when I was in the week before) and I was looking at the "manager" when the meathead came out. Guess they were trying to intimidate me. Will never do business with these clowns! Carmax did me right...as they always have. Lesson learned. read more

The time I spent on the phone with Ms. Andrew was very informative. I could not be any happier with the discussion and information that was given. Looking forward to doing business with this company and Miss Andrew 6 stars. read more

Sold my vehicle here! Taylor is wonderful and the whole process was effortless. 10/10, would do again.

Hayleigh was great to work with, and easily answered all my questions and concerns. We worked out a deal and it was a super easy buying process! read more

We had a vehicle that we were interested in selling outright, ICO (instant cash offer). We went through several websites and had several offers from a multitude of dealerships. Seth at AutoNation was eager to buy. He kept in touch with us for a couple of weeks via text and email, and even a phone call or two. Just like buying a car, when working an ICO, you still have to do the dance of negotiations. Seth said the KBB value was $1400, and they would likely offer between $900-1200. I told him we would sell it for $1250. The corporate office offered $1100, but Seth said that he and the manager felt it was worth the $1250, and we shook hands on $1250. He later came back and said they would be buying it for $1100. "Sorry if there was a misunderstanding", he said. After rehashing the conversation with my wife, we were able to isolate when the communication breakdown occurred. We understand how it could have happened but the misunderstanding was not on our part. This was my first ever dealing with AutoNation and will our last. Unfortunately, it is things like this that contribute to the reason why used car salesmen (and dealerships) have the terrible reputation that they do. Buyer (or seller) beware. Exercise caution, listen, repeat, and get it writing. Allow a lot of time. More than four hours to sell a car on an ICO! And be prepared to sign your legal name on a legal document that is incomplete. They will not buy your vehicle if you don't sign incomplete documents. Hmm...sketchy. We will not do business with them again. read more

I traded in a car over 3 weeks ago... They have not paid off my old vehicle and now I am liable for daily interest and late fees. So if you trade in your car.. Beware !!! A sales manager even told me that on average they take a month to pay off your trade in !!! Seller beware! read more

If I could give a zero I would, one of the worst things in life your kind of race would dry look into your eyes to lie to keep their job, there is nothing good about this company. They up charge the sale, they lie about extended warranty and there is none, in sc they can sell you lemon faulty vehicles, they flat out deceive customers, I have been trying to get them to show proof of the title and warranty but they cannot, cheat your tag and sale tax up front money and much more. I am looking for anyone would have been into this situation to call me at 229 606-3683 or email me at avecortorreal@gmail.com to start a class action lawsuit. read more