Sold a car to Carmax and the experience was great. Fast and transparent process…read more Sales on the other hand is a different matter. I was looking for a SUV and had 2 models I was considering. Local Carmax had one model available that was more than I wanted to spend. I told the sales person what ai wanted to spend not how much I had available to spend. They were hesitant to show me the model in stock because it was above the price I mentioned. They actually said they didn't want to show me it because it was nicer than my budget and I might not be satisfied with the other lower priced different model. We did a test drive and they requested a different model from another location that was in my stated price range. I went back for that test drive and was told I couldn't drive it on highway to see how it handled at highway speeds. The highway was less than a half mile from the dealership. Not sure who would buy a car without knowing how it handles and accelerates at different speeds. The "test" drive was a dive around the block essentially on residential streets. Not sure who would buy a car under those circumstances. Wouldn't buy a car from the local Carmax but would consider them again for selling. I bought a newer, lower mileage car for slightly more than the more expensive higher mileage model local CarMax had on my first visit.

I don't know if you can improve corruption. Order a vehicle are clearly stated that certain options…read morewere already installed from factory. We have the vehicle shipped in from out of state. When I got to the Charleston location, they notified us that it was ready who went to go pick it up. No one that was currently working. Could explain anything about how to get certain things to operate. They didn't have the time for us, and they didn't give a crap. So we signed off on the vehicle and drove off, assuming that we could get it figured out. By the next day we had come to the conclusion that the two main installed the functions that we ordered the car for or not actually installed. I understand we have a 10 day. But this was a very rare vehicle. The color was highly unique. The rest of the option set was fairly unique. The price the miles everything fit the bill. All they were able to do, or willing to do was give us $1000 off the price the vehicle. It's gonna cost us $4500 or more to get it installed at a dealership that can do the work. Unacceptable. Let's add to that that after we got home with the vehicle, we discovered it was nasty on the inside underneath the seats. And it was the bottom side of it hadn't been cleaned off. There were some kind of oily residue on one of the back windows. And they wanted to give us $50 to have a professionally cleaned. All around experience, not worth the hassle. We used CarMax because we could order and pay for everything online and they even managed to screw that up too. There is absolutely no concern from the corporate headquarters on fixing the problem, and refused to give us any peace of mind that they would try to correct the issue moving forward for any future customers. So beware if you use CarMax at any given location, you're probably gonna get incomplete service and pour attitudes. If I could give negative stars, I would

Selection of available cars to purchase is horrible. Did end…read moreup getting a car. Then they Repo'ed my car. Not because I was missing payments or even late on payments. They Repo'ed the car saying that I did not get a VIN verification. That is their responsibility as a dealership ( dealer handling and title fees) not mine as the customer. BUYER BEWARE!!!! A lot of other places to purchase a vehicle with better selection.

I LEASED A LEMON!! Whewww .. where to start? Customer service! Let's start with the good, April…read more13th, I visited DriveTime for a car. The young lady that worked with me did an absolute phenomenal job! Very attentive, a lot of active listening, very professional. I was recommended to her by her colleague after he noticed he wasn't successful in selling or convincing me to purchase a car. & Although it didn't work out with him, he didn't let me leave feeling hopeless with no luck, which was appreciated. With the young lady, she was very understanding & sympathetic with my situation and together we found a car. I came back on Monday, April 14th 2025 to pay the down payment totaling $1100, I left with my car happy asf! April 18th, 4 days later, the car was giving me shaking & vibration in the seat, steering wheel and floor base at 50/55mph, but later went away. April 21st, the vibration & shaking returned. I called DriveTime to let them know about this and was recommended to take the car to Firestone on Savannah Highway so that they can file a claim with Silver Rock, who the warranty is through if there are mechanical failure during my 30 day warranty. This specific location was highly recommended by the guy at DriveTime & I quote "I highly recommend the Savannah Highway location because they're more familiar with Silver Rock and how they operate". (THEY ABSOLUTELY SUCK! but that's a different story for a different review) I scheduled my appointment & took my car there on April 26th. Explained to them what was the issue, 4hrs later I left with a wheel bearing replacement, the one that was on the car was ready to pop, per the technician/mechanic. April 29th 2025, I took my car back because the same problem occurred, I was then advised that the car would be kept overnight to have the brake pads & rotors replaced, parts had to be ordered. After having the services completed, my brakes squeaked so bad it sounded like a school bus & the dang car still was shaking at a certain speed! Atp I'm irritated. May 16th, 2 days past my 30day warranty mark at $0 deductible, my engine light started blinking as I was driving and my car began jerking/hesistating and stalling to accelerate past 40mph. I immediately took the car to Firestone who told me that I couldn't be seen for service until Monday or Tuesday (5/19 - 5/20). Drive time was just down the road so I made my way there but stopped by AutoZone for the engine like check & was given a P1326 code. I got to DriveTime where I was told there was nothing they could do because they don't have the authority. I was provided the contact number for their customer sales relations department. I received a case manager and suggested places to take my car anywhere else in network other than Firestone. Took it to precision tune who ran their diagnostic test & told me about the code P1326, Replace Engine Block Assembly! Pretty much the engine was no good! because there was 0 oil in it and its been that way at the time of purchase. Till this day I am praying and hoping that a new engine is not needed because the warranty is giving me a hard time with coverage. I absolutely regret purchasing this vehicle with DriveTime! And no I won't be recommending the business to anyone. I chose to keep everyone's name anonymous, but I do know every last one that I had an encounter with. All down to the mechanics at Firestone. To know me is to know I'm big on reviews and I'm very thorough with the ones I give! Shop at your own risk, LITERALLY! ** update .. the engine has to be replaced

Best car Buying experience!!! So nice working with a Female owned and Operated!!!! Maggie is super…read morecool and actually cares

Just got a car there and it's in greater condition to he car was still brand new and with low…read moremileage will definitely go back and make another purchase

I recently purchased a car from this location with the help of their salesman Ezra. He was very…read moreefficient, extremely helpful and worked his hardest to get the deal that worked best for my budget. If you want a hard working with the customer's best interest in mind, ask for Ezra! I would definitely recommend.

This has been the worst experience of my life buying a car from this car company. The sales…read moreassociates are inconsiderate.. today after having a total loss for the Mercedes I bought from them and put over 15 grand in. I called to ask about my warranty and I was told I was angry and I shouldn't be so upset... super inconsiderate. I would never recommend this company for anybody if you want a car and you want people to trust do not get it from them terrible

US Auto Sales on Savannah Highway in West Ashley is a great option for all things quality used…read morevehicles at a good value. They have a really good selection of different cars at competitive prices. The staff here is very friendly and knowledgeable. Good experience coming here.

Charged me money for a warranty for the car but pocketed the money. When I called the warranty…read morecompany they had no record of the car.

If I could give Azalea Motors more than 5 stars I would!!! Courtney is a pleasure and she knows…read moreher stuff!!!!! Thank you for your help!!!!!! We will be doing a lot more business with you!!

Azalea Motors on Rivers Avenue in North Charleston is a great place to go a really good selection…read moreof used cars. They have great prices for most of their vehicles. The staff here is very knowledgeable and makes the entire process very easy. Good overall experience.

My experience here was terrible! Never again! The car had a flat tire that they simply filled and…read moredid not inspect because it had a nail in it. So, I had to replace that within two weeks. The car was not really clean. All they did put a little shine on the wheels. That's like putting clean shoes on with dirty clothes. And then the battery needed to be replaced and they refused to do anything about it. Take my advice: stay away!!!

My husband and I were looking for another Vehicle and he went here to look at what was available…read more He then decided to purchase a vehicle and they were able to work with us regarding the down Payment since he works out of town during the week. This is the place to purchase a car if your looking. The prices are very reasonable.

These guys are absolutely AMAZING!!! I had issues with my tires for the past week, tried to…read moretweak/fix them myself, but no such luck! I Called WW up, and they got me right in!! Ended up having a nail in each tire!! They plugged them both and I was on my way!! Excellent service, top quality customer service, and GREAT PRICING!!! This is definitely the only shop I'll be bringing my VW golf back to for any of its needs from now on!!! THANKS AGAIN GUYS!!!

Took a car in to have a Pre-purchase inspection. I thought I could feel the clutch slipping, but…read morenaturally wanted to take it to the experts to be sure (clutch job's at least $2k on the car in question). The owner agreed. Charleston Wagon Worx plugged a computer in, and pulled codes off the car, missing various broken interior functions and a replaced windshield (I'd want to know why it was replaced - the car was a 2016). Didn't pull wheels off to look at the brakes and offered no measurements of remaining pad, etc. Icing on the cake was when they then said that they weren't able to check the clutch slippage without pulling it out of the car (I guess they're new at this or something), and wouldn't be able to do a highway drive. I called and asked for my money back now that I'm looking at a $2k clutch job. They said tough luck. So yeah, maybe shame on me for not trusting my gut, which is what I was told on the phone, but the purpose of a PPI is to check the mechanical functions of the car. I would very strongly recommend going elsewhere for vehicle inspections. A clutch should absolutely be checked in a manual transmission car, particularly when the job is this expensive. I really wondered what I paid for here - I can pull codes and do a Carfax myself. Two stars because I'm too kind to give one.

Very happy with the buying experience at Audi of Charleston. Lorenzo, our sales representative,…read morewas informative, engaging and respectful of our time. We would do more business with Audi of Charleston. Jeff Barnes

Dropped my 2019 Audi A8L Quattro off for a recent recall in regard to the backup camera being…read morefaulty to pick it up with a sensor light being on that was NOT on prior. To Audi of Charleston telling me it's due to the heightened sensitivity with "new camera" replacing and a paint job THAT I NEVER HAD DONE since owning this car for over 3 years. Recently had my yearly service in Oct/Nov 2025 and there being no issue. Had a factory reset prior to service due to my car glitching and malfunctioning along with paying $600 for a new battery AFTER the factory reset and for my car to still glitch. Reached out to Audi corporate after hearing Audi Charleston tell me the sensor job would be $7500 and they are no better. Customer service is not their strong suit and they refused to help cover the expense. I then received a call yesterday that the warranty department states they would cover half. I'm not willing to cover anything because that would mean I'm accepting responsibility or acknowledgement on something I didn't have knowledge of or was there prior to dropping my car off. My experiences is never good when dealing with Audi and I hate that because this car was a dream car of mines my husband got me. Upon waiting to hear back from corporate I've had to deal with nonchalant calls from one of the workers asking when am I picking up my car as if they don't know what's going on already. As if he's not aware that I told them I'm reaching out and waiting on a response for Audi corporate. I will be getting rid of this car to avoid further dealings with Audi!! And no Audi of Charleston will not get my business!