Sold a car to Carmax and the experience was great. Fast and transparent process…read more Sales on the other hand is a different matter. I was looking for a SUV and had 2 models I was considering. Local Carmax had one model available that was more than I wanted to spend. I told the sales person what ai wanted to spend not how much I had available to spend. They were hesitant to show me the model in stock because it was above the price I mentioned. They actually said they didn't want to show me it because it was nicer than my budget and I might not be satisfied with the other lower priced different model. We did a test drive and they requested a different model from another location that was in my stated price range. I went back for that test drive and was told I couldn't drive it on highway to see how it handled at highway speeds. The highway was less than a half mile from the dealership. Not sure who would buy a car without knowing how it handles and accelerates at different speeds. The "test" drive was a dive around the block essentially on residential streets. Not sure who would buy a car under those circumstances. Wouldn't buy a car from the local Carmax but would consider them again for selling. I bought a newer, lower mileage car for slightly more than the more expensive higher mileage model local CarMax had on my first visit.

I don't know if you can improve corruption. Order a vehicle are clearly stated that certain options…read morewere already installed from factory. We have the vehicle shipped in from out of state. When I got to the Charleston location, they notified us that it was ready who went to go pick it up. No one that was currently working. Could explain anything about how to get certain things to operate. They didn't have the time for us, and they didn't give a crap. So we signed off on the vehicle and drove off, assuming that we could get it figured out. By the next day we had come to the conclusion that the two main installed the functions that we ordered the car for or not actually installed. I understand we have a 10 day. But this was a very rare vehicle. The color was highly unique. The rest of the option set was fairly unique. The price the miles everything fit the bill. All they were able to do, or willing to do was give us $1000 off the price the vehicle. It's gonna cost us $4500 or more to get it installed at a dealership that can do the work. Unacceptable. Let's add to that that after we got home with the vehicle, we discovered it was nasty on the inside underneath the seats. And it was the bottom side of it hadn't been cleaned off. There were some kind of oily residue on one of the back windows. And they wanted to give us $50 to have a professionally cleaned. All around experience, not worth the hassle. We used CarMax because we could order and pay for everything online and they even managed to screw that up too. There is absolutely no concern from the corporate headquarters on fixing the problem, and refused to give us any peace of mind that they would try to correct the issue moving forward for any future customers. So beware if you use CarMax at any given location, you're probably gonna get incomplete service and pour attitudes. If I could give negative stars, I would

Valerie as always provided fantastic advice and support. Baker Motors helped me make getting this…read morecar a surprise for my wife. She was truly surprised when she walked out on arriving at the airport and saw the car with a big red bow on the front screen.

Had an issue with an AC odor in my GLC 300. I spoke with a receptionist on Monday and was surprised…read morewhen she gave me a following day appointment. Arriving at the dealership and after an initial review by the service manager to a Tech Bulletin addressing this issue, he corrected the issue in a short time. ALL the dealership associates were all very pleasant, professional, and customer service focused. Again, thank you to the service team at the dealership.

A small somewhat out of the way used car lot which is part of the Mount Pleasant Volkswagen…read more(Lowcountry Volkswagen) dealership at 1001 Johnnie Dodds Blvd, Mt Pleasant, SC. This preowned location is up Highway 17N from the main dealership. This of course is only for used cars. A quick review showed good used cars but we were looking for something a little more reasonably priced. That was not present here at the time that we came by although we had a good salesman Steven (from the main dealership) who was showing us through and showing us around. The car that we had come to look at was one that they had just been sent to auction. I would think that the better cars would be left at the used car lot and not sent to auction, so maybe it was a good thing as it turned out. Kudos to Steven, not so much on the lack of updates on their website.

From the owner: Low Country Pre Owned sells quality vehicles to the Public. Each vehicle has been inspected by…read moreCertified Mechanics and reconditioned before purchase. We live by a simple rule: "We only sell vehicles that we would feel comfortable having our own family drive." If a vehicle does not pass inspection, it will not be for sale. We pride ourselves in making each vehicle purchase a great experience and somewhere that our community feels comfortable buying. We also provide financing through multiple lending institutions.

I bought 2 Subarus from this dealership at the end of 2019. Both had issues immediately. Owner was…read moredifficult to get in touch with as he is a one man operation and states that it is his business practice to not communicate by phone and only use text message. Please see other reviews that confirm this. When I bought the cars, I cranked one up and said this vehicle sounds very loud. The owner of the dealership said it was because the engine was starting from cold. He said if there were any problems to take it to a repair center called Suby Docs. Well I took it to Suby Docs and they said it has a cracked exhaust manifold which is causing the noise. They asked me "have you ever noticed this car is very loud when it starts". I said yes. I have been texting the owner of the dealership for over a week now with my car sitting idle at Suby Docs. The owner claims that the cars are sold "as is" and refuses to pay. This is not the way I treat customers at my business. I hope this is not the way that the owner of Charleston Auto Sales treats all customers. Please do not support this business. I am confident you will get better after-sales service from a dealership that cares more about their customers.

This sweet find, is my new go to place for Subaru's and other second hand cars in the Charleston…read morearea. I am so lucky to have found this place. The owner Jim Gerow is fantastic to work with. Not pushy at all. He has a workshop with Matt who will work on any issues you have with your car. Initially my plan after been told about this guy was to come and select a Subaru for my daughter. He had several, to select from with different prices, ages, and states of condition. He let us browse at our will, take test drives and then come ask questions. I loved the fact that he wasn't your typical pushy dealer. Both for buying cars and services on your own car, he is half the price of the big dealers. A family run, small shop and second hand dealer that I would trust with my car and that of my daughter's. Charleston Auto Sales is a true hidden secret in this town. Go visit, you will not be sorry.

Selection of available cars to purchase is horrible. Did end…read moreup getting a car. Then they Repo'ed my car. Not because I was missing payments or even late on payments. They Repo'ed the car saying that I did not get a VIN verification. That is their responsibility as a dealership ( dealer handling and title fees) not mine as the customer. BUYER BEWARE!!!! A lot of other places to purchase a vehicle with better selection.

I LEASED A LEMON!! Whewww .. where to start? Customer service! Let's start with the good, April…read more13th, I visited DriveTime for a car. The young lady that worked with me did an absolute phenomenal job! Very attentive, a lot of active listening, very professional. I was recommended to her by her colleague after he noticed he wasn't successful in selling or convincing me to purchase a car. & Although it didn't work out with him, he didn't let me leave feeling hopeless with no luck, which was appreciated. With the young lady, she was very understanding & sympathetic with my situation and together we found a car. I came back on Monday, April 14th 2025 to pay the down payment totaling $1100, I left with my car happy asf! April 18th, 4 days later, the car was giving me shaking & vibration in the seat, steering wheel and floor base at 50/55mph, but later went away. April 21st, the vibration & shaking returned. I called DriveTime to let them know about this and was recommended to take the car to Firestone on Savannah Highway so that they can file a claim with Silver Rock, who the warranty is through if there are mechanical failure during my 30 day warranty. This specific location was highly recommended by the guy at DriveTime & I quote "I highly recommend the Savannah Highway location because they're more familiar with Silver Rock and how they operate". (THEY ABSOLUTELY SUCK! but that's a different story for a different review) I scheduled my appointment & took my car there on April 26th. Explained to them what was the issue, 4hrs later I left with a wheel bearing replacement, the one that was on the car was ready to pop, per the technician/mechanic. April 29th 2025, I took my car back because the same problem occurred, I was then advised that the car would be kept overnight to have the brake pads & rotors replaced, parts had to be ordered. After having the services completed, my brakes squeaked so bad it sounded like a school bus & the dang car still was shaking at a certain speed! Atp I'm irritated. May 16th, 2 days past my 30day warranty mark at $0 deductible, my engine light started blinking as I was driving and my car began jerking/hesistating and stalling to accelerate past 40mph. I immediately took the car to Firestone who told me that I couldn't be seen for service until Monday or Tuesday (5/19 - 5/20). Drive time was just down the road so I made my way there but stopped by AutoZone for the engine like check & was given a P1326 code. I got to DriveTime where I was told there was nothing they could do because they don't have the authority. I was provided the contact number for their customer sales relations department. I received a case manager and suggested places to take my car anywhere else in network other than Firestone. Took it to precision tune who ran their diagnostic test & told me about the code P1326, Replace Engine Block Assembly! Pretty much the engine was no good! because there was 0 oil in it and its been that way at the time of purchase. Till this day I am praying and hoping that a new engine is not needed because the warranty is giving me a hard time with coverage. I absolutely regret purchasing this vehicle with DriveTime! And no I won't be recommending the business to anyone. I chose to keep everyone's name anonymous, but I do know every last one that I had an encounter with. All down to the mechanics at Firestone. To know me is to know I'm big on reviews and I'm very thorough with the ones I give! Shop at your own risk, LITERALLY! ** update .. the engine has to be replaced

Let me start with the good , the sales experience wasn't awful . Salesman was nice , not…read moreexceptionally knowledgeable about the car , but nice . The deal went mostly smooth , however . AFTER , we discovered this dealer does not do any type of service to the vehicles before sales . They do n ot inspect the vehicle , change the oil nothing . Within in a week my oil life light came on , so I got to spend $100 on a full synthetic oil Change before my first tank of gas was empty . Gas I put in the vehicle , we purchased it on fumes , had to go straight to a gas station in order to get home . Then I realized my wiper fluid was empty too , not a huge deal , it's a used car I suppose . Fast forward two weeks , I drove to Florida because of my grandfathers passing , and my new shiny vehicle left me and my children stranded . On a weekend . So, we replaced the battery and prayed it would solve all the problems . Well it did not . Now I'm stuck with an insane repair l bill at a dealer , no resolution , a new car that is useless to me !! When i called and spoke to Scott he let me know I was on my own and they weren't even sorry about it . So , what I think is important for people to know is that ... you're buying blind . Spend the extra money to buy from A dealer who can prove an inspection was done and you're covered for at least a minute once you drive away ! Lesson learned , a very expensive lesson that this business DOES NOT CARE ABOUT ITS CUSTOMERS . Only money .

No pressure sales, they don't try to upsell, oversell or hardsell you. They have been in the game a…read morelong time and it shows. Would highly recommend.

I recently purchased a car from this location with the help of their salesman Ezra. He was very…read moreefficient, extremely helpful and worked his hardest to get the deal that worked best for my budget. If you want a hard working with the customer's best interest in mind, ask for Ezra! I would definitely recommend.

This has been the worst experience of my life buying a car from this car company. The sales…read moreassociates are inconsiderate.. today after having a total loss for the Mercedes I bought from them and put over 15 grand in. I called to ask about my warranty and I was told I was angry and I shouldn't be so upset... super inconsiderate. I would never recommend this company for anybody if you want a car and you want people to trust do not get it from them terrible

Carlo was my sales associate. He was very personable and knowledgeable about the car I was looking…read moreat. What I didn't know was that I was driving home a 2024 Camry after trading in my 2013 Avalon. Carlo made the the transaction seamless and very simple. Matthew in the business office was also very helpful and did all that he could to get me the best deal that I could get. I will use Fred Anderson for my new Toyota's needs like the free oil change and car wash. This is my new Toyota dealer. Thanks Fred Anderson for making my purchase a fantastic experience.

My first time at a Toyota dealership and it was an excellent experience. Great communication with…read morestaff which made the process smooth throughout. I recommend this dealership.

I came in to address a few recalls on my vehicle. I made an appointment ahead of time online, which…read morewas pretty easy process. Upon checking in, I was informed that only one recall can be addressed since they didn't have the parts for the other recall. So they ordered the parts, but I was told it would take some time. While they addressed one of the recalls, I sat in the waiting area. It was comfy and clean. I made myself some tea and grabbed a few complimentary snacks. was able to get some work done on my laptop and the service was completed sooner than I expected. The staff here is always great to work with.

We were referred to Abby by family who has dealt with her recently. She is exactly the type of…read moreperson who I'd want to do business with. She was straight to the point, no tricks, no fake attitudes. She answered all of our questions, and accommodated us with all of our requests (as did her manager). It was a pleasure doing business with her, and we'd recommend her to anyone.

Exceptional service. Came in after work and Gerald's patched up my tire in about a hour. Sophie and…read moreRylee at the front desk exhibit southern hospitality with their kindness and service. When I arrived I was surprised it was no charge. I really wanted to tip the gentlemen that worked hard to get my car up to par in a safe and swift speed and learned they distribute the tips amongst the workers for that day. It's not expected but it is appreciated. The rose brightened up my day as well. Thank you to the folks at Gerald's - I'll always recommend you to friends and family. Sidenote - park along the grassy areas back around the neighborhood or if in the parking lot, look for the green pole posts. If not, car may get towed while waiting to be serviced. The parking lot in the back is mostly reserved for the shopping area patrons.

Can't say enough about my experience. The first time I brought my car here was a while ago to have…read morethem check something out that literally no one could figure out and since it's a smaller place they couldn't figure it out either - BUT THEY DIDN'T EVEN CHARGE ME! And they recommended a place that specializes in finding issues that no one else can. I did't end up going, because just like everywhere else they said it would be like $200 just to look at it. Pass. It ended up getting fixed so I'm good on that. But this review is about my current service for brakes and tires. I have an olllllddddd car so this won't be the same for everyone but I got out of there with new back brakes, rotors, etc. plus 4 new tires for under $900!! Dude - I have NEVER paid this amount ever for brakes and tires. I almost cried. They also told me that my shocks, that another dealer said I needed to get done, were absolutely FINE! That other place was gonna charge me like almost $3k!!! Anywho, dropped off the car at 7:30am and they were done shortly after 1pm. With the amount of work already lined up - I was shocked. I thought for sure it would be done the next day. Lastly, I got there at like 7:10am to wait and there was already a line but their procedures for this (which apparently they're used to) were so organized snd efficient and got everyone checked in and out the door in less than like 15 minutes. I've never seen that. They also clapped for us as we entered. That really caught me off guard, but I thought it was kinda cool and cute. Who does like an applause?? lol I am blown away right now. I'm officially a lifetime customer. Wish I'd have been going to them from the start!