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    US Auto Sales Charleston

    2.3 (9 reviews)
    Closed 9:00 am - 7:00 pm

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    2 years ago

    Charged me money for a warranty for the car but pocketed the money. When I called the warranty company they had no record of the car.

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    CarMax

    CarMax

    3.7
    (118 reviews)

    My Daughter just moved to Charleston, she joined the Navy and will be going to school there and…read morethis is her 1st car. We walked in and Anikia M greeted us and made us feel welcome, we had just come from another dealership and they were Very Pushy. Anikia listened to us and gave us some options that were in her price range. After picking the car she liked we did All the paperwork and she was able to purchase the car on her own!! We were able to complete the purchase a few days later when she had the money for the down payment. Definitely would recommend, everyone was super friendly especially Anikia!

    I don't know if you can improve corruption. Order a vehicle are clearly stated that certain options…read morewere already installed from factory. We have the vehicle shipped in from out of state. When I got to the Charleston location, they notified us that it was ready who went to go pick it up. No one that was currently working. Could explain anything about how to get certain things to operate. They didn't have the time for us, and they didn't give a crap. So we signed off on the vehicle and drove off, assuming that we could get it figured out. By the next day we had come to the conclusion that the two main installed the functions that we ordered the car for or not actually installed. I understand we have a 10 day. But this was a very rare vehicle. The color was highly unique. The rest of the option set was fairly unique. The price the miles everything fit the bill. All they were able to do, or willing to do was give us $1000 off the price the vehicle. It's gonna cost us $4500 or more to get it installed at a dealership that can do the work. Unacceptable. Let's add to that that after we got home with the vehicle, we discovered it was nasty on the inside underneath the seats. And it was the bottom side of it hadn't been cleaned off. There were some kind of oily residue on one of the back windows. And they wanted to give us $50 to have a professionally cleaned. All around experience, not worth the hassle. We used CarMax because we could order and pay for everything online and they even managed to screw that up too. There is absolutely no concern from the corporate headquarters on fixing the problem, and refused to give us any peace of mind that they would try to correct the issue moving forward for any future customers. So beware if you use CarMax at any given location, you're probably gonna get incomplete service and pour attitudes. If I could give negative stars, I would

    DriveTime Used Cars

    DriveTime Used Cars

    2.9
    (21 reviews)

    Selection of available cars to purchase is horrible. Did end…read moreup getting a car. Then they Repo'ed my car. Not because I was missing payments or even late on payments. They Repo'ed the car saying that I did not get a VIN verification. That is their responsibility as a dealership ( dealer handling and title fees) not mine as the customer. BUYER BEWARE!!!! A lot of other places to purchase a vehicle with better selection.

    I LEASED A LEMON!! Whewww .. where to start? Customer service! Let's start with the good, April…read more13th, I visited DriveTime for a car. The young lady that worked with me did an absolute phenomenal job! Very attentive, a lot of active listening, very professional. I was recommended to her by her colleague after he noticed he wasn't successful in selling or convincing me to purchase a car. & Although it didn't work out with him, he didn't let me leave feeling hopeless with no luck, which was appreciated. With the young lady, she was very understanding & sympathetic with my situation and together we found a car. I came back on Monday, April 14th 2025 to pay the down payment totaling $1100, I left with my car happy asf! April 18th, 4 days later, the car was giving me shaking & vibration in the seat, steering wheel and floor base at 50/55mph, but later went away. April 21st, the vibration & shaking returned. I called DriveTime to let them know about this and was recommended to take the car to Firestone on Savannah Highway so that they can file a claim with Silver Rock, who the warranty is through if there are mechanical failure during my 30 day warranty. This specific location was highly recommended by the guy at DriveTime & I quote "I highly recommend the Savannah Highway location because they're more familiar with Silver Rock and how they operate". (THEY ABSOLUTELY SUCK! but that's a different story for a different review) I scheduled my appointment & took my car there on April 26th. Explained to them what was the issue, 4hrs later I left with a wheel bearing replacement, the one that was on the car was ready to pop, per the technician/mechanic. April 29th 2025, I took my car back because the same problem occurred, I was then advised that the car would be kept overnight to have the brake pads & rotors replaced, parts had to be ordered. After having the services completed, my brakes squeaked so bad it sounded like a school bus & the dang car still was shaking at a certain speed! Atp I'm irritated. May 16th, 2 days past my 30day warranty mark at $0 deductible, my engine light started blinking as I was driving and my car began jerking/hesistating and stalling to accelerate past 40mph. I immediately took the car to Firestone who told me that I couldn't be seen for service until Monday or Tuesday (5/19 - 5/20). Drive time was just down the road so I made my way there but stopped by AutoZone for the engine like check & was given a P1326 code. I got to DriveTime where I was told there was nothing they could do because they don't have the authority. I was provided the contact number for their customer sales relations department. I received a case manager and suggested places to take my car anywhere else in network other than Firestone. Took it to precision tune who ran their diagnostic test & told me about the code P1326, Replace Engine Block Assembly! Pretty much the engine was no good! because there was 0 oil in it and its been that way at the time of purchase. Till this day I am praying and hoping that a new engine is not needed because the warranty is giving me a hard time with coverage. I absolutely regret purchasing this vehicle with DriveTime! And no I won't be recommending the business to anyone. I chose to keep everyone's name anonymous, but I do know every last one that I had an encounter with. All down to the mechanics at Firestone. To know me is to know I'm big on reviews and I'm very thorough with the ones I give! Shop at your own risk, LITERALLY! ** update .. the engine has to be replaced

    Windham Motor

    Windham Motor

    2.5
    (11 reviews)

    This has been the worst experience of my life buying a car from this car company. The sales…read moreassociates are inconsiderate.. today after having a total loss for the Mercedes I bought from them and put over 15 grand in. I called to ask about my warranty and I was told I was angry and I shouldn't be so upset... super inconsiderate. I would never recommend this company for anybody if you want a car and you want people to trust do not get it from them terrible

    Took my son there to buy his first car. All was good and then we took the test drive. The salesman…read morewanted me to take a short ride and I decided to extend it. The engine light came on. Surprise! Turned out it was unsafe to purchase and it should have been unsafe to sell. However, stupid me, gave them a second chance when my husband decided he wanted a pristine car on their lot. 7 years old but only 40K miles. Asked for the CarFax report twice and never got it. Was told it was in a minor accident - later when I got the CarFax report after we started having multiple problems post purchase, the report indicated 2 accidents and the second one was " moderate " damage both right back and left front corners of the car AND the sunroof were damaged which meant it was in a double collision front and back. During the 3 months we had it, we had it in the shop 5 times and $2000 later, we were told the engine had a crack and that would be $8000. Paid $16K for the car, so we decided to sell it to an auction. Had to buy another car + take a $10K hit on what we lost on the first car. I will NEVER buy a used car again unless I get full coverage and it goes through full certification by the dealer. Lesson learned. If you decide you want to buy from these sheisters, make sure you get it checked out by your own mechanic or take it to a dealers service department to see if they will certify it. It's unconscionable to sell unsafe and damaged cars and it's people like this that give car salesmen a bad name.

    Audi Charleston

    Audi Charleston

    3.3
    (41 reviews)

    Very happy with the buying experience at Audi of Charleston. Lorenzo, our sales representative,…read morewas informative, engaging and respectful of our time. We would do more business with Audi of Charleston. Jeff Barnes

    Unable to leave less stars…read more I am writing to formally express my concern regarding an unresolved warranty issue for my Audi Q7, which I purchased along with a warranty through Hendrick Lexus. Over the past two weeks, I have been attempting to resolve a matter related to warranty coverage through the Audi service department. Unfortunately, I have experienced significant delays, lack of communication, and difficulty obtaining clear information regarding whether the warranty will be honored. I have been waiting for a return call from David McCall or Anthony regarding this matter, but as of today I have not received any follow-up. When I have been able to speak with Anthony, he has appeared uninterested and preoccupied, and my concerns have not been addressed in a meaningful way. In addition, I have attempted to escalate this matter to the General Manager but have been unable to reach him or receive assistance at that level. Given the amount of money I spent on this vehicle and warranty, I expect the coverage that was sold to me to be honored and for communication to be handled professionally. At this point, the lack of responsiveness and customer service is extremely concerning. If this issue cannot be resolved promptly, I will have no choice but to pursue legal counsel to review the warranty agreement and determine the appropriate next steps. I would appreciate a prompt response from management to resolve this matter and clarify the status of my warranty coverage.

    US Auto Sales Charleston - usedcardealers - Updated July 2026

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