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    AutoNation USA Phoenix

    2.1 (213 reviews)
    Closed 9:00 am - 9:00 pm

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    Ruken Roni Ö.

    The worst car buying experience I have ever had. Two days ago, we came to purchase a car, and we were told it wasn't here and was being repaired, so we left. Today, we called to confirm and spoke with an employee named Oscar, who assured us the car was ready. We drove 40 minutes--which I had mentioned over the phone--and after arriving, we were told again that the car wasn't here and was still in repair. When we asked why this wasn't checked beforehand, and why we were made to come all this way, wasting our time, we were met with a dismissive attitude and brushed off. I have never encountered such terrible communication from a salesperson. Absolutely unacceptable! Completely undermines trust!

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    Review Highlights - AutoNation USA Phoenix

    Go See Michael James at Auto Nation (I-17 & Bell) It's been about a week since I first made contact with Mike, We bought a Corvette with his help.

    Mentioned in 14 reviews

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    Prestige Auto Brokers - 2008 Honda Civic. Super clean and in great shape!

    Prestige Auto Brokers

    (28 reviews)

    Spent the last 6 months trying to find a nice used car for myself. Months of scouring car websites,…read moreon the phone back and forth, and plenty terrible experiences at dealerships. Prestige auto was the light at the end of the tunnel for me, where ultimately I was able to walk out with the perfect car. Levi and his team are amazing. Made us feel so welcome, and made the process easy. As a woman buying a car, it can be very anxiety inducing. Salesmen constantly pushing you to spend way too much money on a car that's in terrible condition, tacking on all these dealership fees as if i don't pay attention to that. Prestige auto was a breath of fresh air in the car market, and took so much stress off my shoulders. I left the dealership happy not only because I got my car, but because I know my money went to the right people. Cannot recommend this place enough !!!!

    Extremely bad communication and customer service. I contacted Adrian (one of the owners) and…read morestarted communication (via text and phone call) about a car I was very interested in. After we initially spoke, he said he would call me back later that day with the extra information I was requesting. I did not receive a call back that day. I texted and called and left a voicemail the next day and received no reply to either one. I finally called in the afternoon of the 3rd day and spoke with him on the phone and he still had not looked into the issues we had spoke about 3 days earlier. He did finally look at it while we were in the phone and said his car repair guy was coming over to look at the car and he would call me back shortly that day. Again, I never received a call back. It was not until late the next day that | finally received a call back. Not calling me back (twice) shortly when he said he would, ignoring my voicemail and text messages twice made me decide to not do business with him/Prestige Auto. He he would not apologize for what happened but took full responsibility. What??!.. Do business this Dealer/Broker at your own risk.

    Arizona Best Cars

    Arizona Best Cars

    (101 reviews)

    Albert gave me a very good deal on a Ford Transit, for that I am thankful. Thank you!read more

    BEWARE! I purchased…read morea 2025 Tesla Cybertruck from Arizona Best Cars on August 18. Before I ever went to the dealership, I specifically asked by phone whether the Cybertruck had a clean title. I was told yes. During the test drive, I asked again whether the vehicle had a clean title. I was again told yes. I subsequently discovered that the vehicle had actually been repurchased by Tesla and carried a permanent Lemon Law Buyback title history. During closing, I was handed a document described simply as "the buyback disclosure." There was no meaningful explanation of why Tesla had repurchased the vehicle or of the underlying defects. More importantly, the form stated that I had received a separate manufacturer disclosure detailing the buyback history and corrected defects. That manufacturer disclosure was not provided to me. The dealership also presented a Kelley Blue Book valuation showing the Cybertruck worth approximately $82,000. I later obtained the actual financing documents from Capital One, which contain the same KBB valuation for this VIN. Nothing on the face of that valuation indicates an adjustment for the vehicle's Lemon Law Buyback history. After discovering the title history, I returned to the dealership on August 27 and asked why Tesla had bought the truck back. I was told it was essentially because of a door panel vibration/rattle. I asked for the documentation. Only then--nine days after I purchased the vehicle--was I given Tesla's actual Warranty Buyback Notice for the first time. It showed considerably more than a rattling door. Tesla's notice identified: * Interior Panel concern * Driver Assistance concern * Safety Restraint System concern It also showed repairs including replacement of the vehicle's car computer and other components. I asked Arizona Best Cars to unwind the transaction. They refused and instead offered to take the vehicle back as a trade, requiring me to absorb the financial loss. At this point, I am preserving the documentation surrounding this transaction and preparing formal complaints for review by the Arizona Department of Transportation Office of Inspector General and the Arizona Attorney General Consumer Protection Division. ADOT's Office of Inspector General specifically investigates complaints involving licensed automobile dealers and title-related issues, and the Attorney General's Consumer Protection Division reviews complaints concerning deceptive or unfair practices. Those agencies can determine whether what occurred here complied with Arizona law. If you are considering purchasing from this dealership, do not rely solely on verbal representations about title status, vehicle history, or value. Independently verify the title, obtain the manufacturer's complete buyback documentation before signing anything, and retain copies of every document presented to you. Anyone who has experienced similar issues with an Arizona automobile dealer should preserve their contracts, advertisements, title records, valuation documents, text messages, and other evidence and consider using Arizona's official consumer and dealer complaint processes.

    AutoNation Chrysler Dodge Jeep Ram - Cabin filter that never got changed or touched.

    AutoNation Chrysler Dodge Jeep Ram

    (594 reviews)

    I will start off by saying that I'm not a hard person to please. I was very open and patient during…read morethis process and still had a horrible experience. I started my car buying Journey with Jose. At first everything was fine but in the middle of waiting to find out if another car was available, Jose left and did not come back. After about an hour and a half, Tiny came to help us out and was wonderful! After purchasing, I was told my car will have a FULL detail done... twice (I requested it multiple times due to the seats being very dirty as well as the center consul). I then waited a week and a half for my vehicle due to Jose continuously telling me that my car was being worked on (A/C was out).. when it was actually not. I reached out to Jose several; times after purchasing to ask about the progress and any updates. I then reached out to Tiny stating that I do NOT want to be working with Jose due to the lack of communication as well as the lying about the details of my car getting fixed. I then go to pick up my car after 10 days.. and my car interior was not detailed AT ALL. There's broken glass in the vents, and under the mats (they so call vacuumed) and well as old food crumbs and spills in the consul. After having to wait that long, I gave up just went to detail it myself. As a first time car buyer, I was super disappointed with not just Jose but AutoNation as a whole. Tiny was the saving grace in this experience but I will never purchase through this company again.

    This was one of the most misleading and frustrating car-buying experiences l've ever had…read more We were told our "out-the-door" price was $41,334 - which any reasonable person understands to mean the total cost, including all taxes and fees. At no point did anyone clearly disclose that sales tax was NOT included. Only after the sale, when we went to register the vehicle in Nevada, were we hit with a large, unexpected tax bill that we had to pay out of pocket. This is not a small oversight -- it's a major lack of transparency and, frankly, feels deceptive. If a dealership is quoting an "out-the-door" price, it is their responsibility to make sure that number is accurate and complete. Failing to disclose something as significant as sales tax is unacceptable. This experience has completely destroyed any trust we had in this dealership.

    AutoNation USA Phoenix - car_dealers - Updated September 2026

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