*Nice spacious light open space *Got to go out and look at…read morecars on my own...and they're all unlocked! *pretty prompt friendly greeting immediately *Angelica was my salesperson and she was soft-spoken and friendly and really knowledgeable about the entire process, made sure everything went smoothly right down to helping me hook up my apply car play. My first time at CarMax and I'd definitely come back and recommend it to anyone *price was fair for the vehicle I chose *trade in value was surprisingly great All in all...probably the best car-buying experience I've ever had (40 years of cars!)

I love the idea of CarMax. I love that CarMax actually has a lot right here in Central Indiana…read more I've recently found myself in need of a new vehicle, and I've been exploring several of Indy's auto dealers. As part of the process, I've been to this location of CarMax twice to explore vehicles I found on their website. My needs, because of my disability, are very specific. Unless I try to go to a van (which I considered), I'm mostly looking for a 2-door automatic with enough space that I can slide my wheelchair into the backseat. Simple? Not so much. Coupes aren't trendy these days, and the coupes that are around are either older, high mileage, or way too small for the wheelchair need. If you know this CarMax, you know it's a rather large lot right off the corner of 96th and Gray Road. As you likely know, East 96th Street has several car dealers and it's a great place to start if looking for a car from a Hyundai to a Bentley. CarMax does one of these things I despise, first of all. You can't actually access the lot without sales support. I got the feeling that most people contact them prior to arrival, but I tend to be a "show up" person - that's especially true right now since I'm dependent on a ride and never know when that will happen. When it does, I go. Both times I've been here, I've had specific cars in mind. However, I've also explained my needs. While I accept that wheelchair using drivers are somewhat in the minority, I am always a little baffled when a sales associate can't comprehend the idea of a 2-door automatic. They do exist. When I come on your lot with specific vehicles in mind, simply let me see the vehicles. I got the vibe they felt I was wasting their time. Was this a bad experience? Not really. Was it a good experience? Not really. It was just sort of "meh." Despite a couple visits, I've sort of scratched CarMax off my list. Maybe if I were buying exclusively online, it would be idea. But, as a driver with a wheelchair I just have to know the wheelchair will work. So, I have to show up in person. Once I did that, this place really lost me. I know there are people who swear by CarMax. More power to them, but as someone who needs a little extra in the buying experience this is definitely not a place that seemed to want my business.

I am writing to formally express my concerns regarding a vehicle I purchased from your dealership…read more At the time of purchase, I was in urgent need of transportation due to issues with my current vehicle and the responsibility of transporting my granddaughter to and from school. Unfortunately, the condition of the vehicles I viewed was concerning, and one that I test-drove had significant noise issues that resembled a much larger mechanical problem. Due to my circumstances at the time, I proceeded with the purchase. However, shortly after, it became clear that the vehicle had serious mechanical issues. Within weeks, the car became inoperable and remained unusable for approximately a year until I could afford to repair the timing chain. I did reach out regarding this matter, but did not receive any assistance or resolution. This experience has left me feeling that the condition of the vehicle may not have been fully disclosed at the time of sale. Sidenote, his receptionist is a con artist as well. DO NOT PURCHASE ANYTHING FROM THIS USED CAR BUSINESS.

Going out of business! I rate it a 0! They are liers and don't take care of the customers! We have…read morehad out explorer for 3 months and got to drive it for 2 weeks! We have made 3 payments and spent 10,000 dollars on repairs!

They buy used cars at auction and can sell for cheaper. That is all you are getting from TruWorth…read morein Carmel. I purchased a Volvo S60. The salesmen don't know anything about the cars except what you can read on the internet and what they may have read on a brochure. When I bought my car it had 2 key fobs. One did not work. Grant, the General Manger, stepped in and told me three solutions: 1. Keys are too close together 2. Keys were in valet mode 3. get them reprogrammed at Tom Wood Volvo. I tried all of his solutions. Tom Wood Volvo informed me the second key fob wasn't even to the car I purchased. I took the key fob back to TruWorth on Friday, Nov. 29th. Grant, the General Manager, took my key fob and said he would get back to me on Monday or Tuesday. Grant, the General Manager, never got back to me. I reached out via 13 texts, 4 phone calls, and 2 in person visits with a 31 business day period. I do feel bad for the other employees who have to cover for Grant, the General Manager. He was either busy, "would get back to me", or out of the office. All I wanted was the second key because with a Volvo you have to have both keys to use some of the remote and app features, like remote start. After I contacted the Better Business Bureau magically Grant touched base. He let me know he had 7 other cars in the same situation as mine. I respectfully told him, I only care about my car. There is a problem with an attention to detail if 7 others are facing the same issue. The following day I went to Tom Wood Volvo and they had a key in stock. They had keys in stock the entire time, but TruWorth refused to acknowledge this, because they needed to again buy key fobs in bulk and not just one key fob. So, if you want lack of attention to detail, no communication, and zero customer service see Grant, the General Manager, at TruWorth. Also, after negative reviews are left they have an employee, like Ash, or family members Heather Hourigan (Ed Hourigan owns the Carmel TruWorth) leave a positive review to skew their rating on Google.

I read through the reviews but noticed most of them are in regards to buying cars and also the…read morepeople reviewing do not really have a lot of reviews so it's strange they took the time to write one really negative review. I can't speak to the buying process as they came up as an option to sell when I priced my vehicle through Kelly blue book. They were quite easy to work with and I interacted with several people, Ash, Chris, and Grant. Grant also explained to me that if you sell them a car that is a 2017 or newer, they split the profit of selling the car with the client. Who does that?! He said they have given over three million back to their clients. I had to go back to pick up my check on Monday because their finance department wasn't there in Saturday, but I would definitely recommend selling through them.

I was looking for a car and wasn't too optimistic about any car dealership. Indy Motors had a…read morevehicle that looked good in pictures but I wasn't expecting anything special. When I first arrived I was treated with much respect and met with Salma. She was superb and the car looked better than the pictures. I was very pleasantly surprised at the service. When I found a car that I liked, I was expecting them to not be transparent about the vehicle and then was shocked when they allowed me to take the car to a Lexus dealership for a complete Pre-Purchase inspection. No other dealership would allow such a request. I would highly recommend working with Salma and Indy Motors, you will be surprised at the service they offer and the delightful attitude of the sales team. Again, ask for Salma!

Literally the worst car experience of our entire lives (check their Facebook reviews) after buying…read morea car from them. We immediately had to drop at least $10,000 of work into it in THE FIRST MONTH. Since then we've had to put another $10,000 (still in the first 6 months). I UNDERSTAND cars have issues but we have not gone ONE WEEK without a MAJOR issue since buying this. The work we've had done in the first 6 months -new battery -new spark plugs(this was needed after Indy motors did work on it and did it incorrectly. It caused us to stall out on a major highway in Chicago) -new fuze box -new pistons and lifters -(Indy motors did this and it's already Broken & needs replaced- the shop said they did awful work) -suspension system -transmission (was needed literally the DAY we got it back from the initial repair at Indy motors) -new fuel gasket -exhaust bolts -struts -bad wiring -The Throttle Actuator -grill actuator -mass air flow sensor -catalytic converter- -new tires bc they put on 15 yr old tires on a 7 yr old car They are a complete scam (check their Facebook reviews) and I would not recommend them to anyone. The 2017 suburban we bought looked pristine and ran well on the test drive & three days later it was dead and since then it's been NON STOP problems. They have since ghosted us. They stopped replying & won't answer us. We also recently had a tire POP (again putting my kids in danger) and when we took it to the tire shop they said "where did you get this thing, it has 15 year old tires on it." The car is only 7 years old... Indy motors did fix the initial problem (which is now broken and they said it was done incorrectly and used "junky parts" ) ALSO when the car was delivered back to us from being at Indy motors it immediately needed a new transmission (like the same day we got it back) They have enough bad reviews on Facebook just like this, I'm not the only one. I've asked and asked for a full refund and have been ghosted. When we initially asked them to buy the car back they only would give us 15 for it after we bought it for 22. Make it make sense. They are dishonest, and have put my family in danger more than once. I honestly do not know how they sleep at night scamming young families and putting children in danger. I am almost confident that they KNEW this car was in a flood/ messed with the VIN/ didn't inspect it at all. DO NOT WASTE YOUR MONEY.

The place for cars. We had one die the day before everything shut down for COVID. We saw one…read moreadvertised on the Third Avenue website. Called about it. Sam advised that he had one that was better and a better price. We checked it out. He let us drop it at our mechanic look over for a day. All checked out perfectly. We are pleased months later. Also, Sam said let him know and he will look out for specific cars in the future. We plan to do business with him again.

I am an airline pilot by trade, I started a used car dealership back in 2009-2011. This was a…read moreresult of turning a hobby of buying and selling specialty cars, diesel trucks, comp. Ski boats and other vehicles into a business. I just bought 3 cars from Sam and will likely buy more as our family has the need. I have not bought a vehicle from a dealer in many decades. This used car fiasco we are in caused me to step into the uncomfortable zone of calling dealers. Thankfully I found Sam. Sam is not only pleasant, honest, above reproach has good taste in cars, he is also extremely fair! I walked out of there last with 2 cars (a Camry for my son and an ES350 for my daily driver) they were both so well represented as well as fair I came back yesterday for an Odyssey for my wife. All 3 cars are beyond my expectations for a very fair price. Excellent by appointment type car dealer! This is not a typical what the what type clown show that most dealerships (both new and used) have become. If Sam doesn't have it he will get it and you will likely be very happy with your car. Thank you Sam!

went there to buy a car, since im young he just laughed in my face. i asked him about some of the…read morecars there he gave me one word answers then he said my car wasn't parked well so I had to go. truly unprofessional and would never go again

STAY AWAY! Avoid this place! There were many missing fuses that kept several warning lights from…read moredisplaying in the test drive. We didn't discover this until after purchasing the vehicle. They would not take it back. We were naive but they are DISHONORABLE and Sami is a douche. We are having to resell for the actual value of this car, which is thousands less than we paid for it. May their karma find them swiftly. Also, I understand they have a second lot in Indy. I don't know the name but would stay away from there too.

Darlings Detail has done 5 of my used car purchases. They ALWAYS makes them feel not just new to me…read morebut NEW clean!! Recently I had a little "accident" spilling some greasy tools ans oil in the back of my Prius V wagon. (also has previously did detailing when purchased and the tint) Anyway, it left a TON of greasy black stains on the beige carpet. Stopped by Darren's, brought it in. Was greeted in his always personable way. Gave me a quote, took in my carpet and had it back to me the next morning looking like new!! Thank you so much for saving the day!!!

This is the second car that we have had to Darrings detail to get PPF. Our 2023 Tesla with PPF on…read morethe nose, withheld the sand in Arizona the sand in Florida the brutal beating in Maine and the cold temperatures of North Dakota. I cannot say enough about Rod and the whole crew. we took our 2026 model Y to have Darrings detail apply PPF to it although they were extremely busy he actually took us in on a Sunday when they were closed treated us like royalty and identified a dent that we completely missed when we took delivery. We notified Tesla and believe it or not, they showed the dent in their pre-delivery photos that they took of the car so after much running around and talking to people, Tesla finally is taken care of it. Many thanks to Rod and his team. again they did an outstanding job on the car. I would highly recommend them and we will definitely go back.

iván was so helpful!! glad my friend got a car here for a good price!! will definitely come here to…read morebuy my first car!!

This company is the worst scam ever i gave them 2000.00 down on a vehicle and 36 hours later they…read morehave it repossessed because they put the wrong number for my employer in their computer how is that my fault then only gave me 1500.00 back of my down payment saying i was charged a restock fee for what I didn't ask you to pick it retards don't buy here