I bought a car from Autotown about a year and a half ago--based on how it played out and the lies told, I feel compelled to provide a review, so that others know what they're walking into. I'm sick of businesses playing with people's time and money, and getting away with it! The entire purchase was completed online, as I live over 1800 miles away. I was in the market for a new car and was taking my time, but honestly, was over car shopping at that point. In fact, based on previous experiences, I decided to shop solely online--it was exhausting! I eventually landed on Autotown for a specific vehicle, in addition to a few other dealerships with the same trim, also out of state--they, however, all had a third of the mileage (a couple of them had less than a third) and cost a bit less, so I was iffy on this listing from the jump. I reached out via Autotown's website to submit an offer (this feature is just decorative, apparently). Ben responded, completely ignoring my offer, which was more in line with what others were selling it for, again, with less mileage and more transparency about the condition of the vehicle. I should have trusted my gut, then. When I mentioned my offer, he went on basically discussing how it was a luxury vehicle, that he couldn't go down on the price, how awesome it was, and how his wife was driving it at the time and loved it! *eye roll* Imagine listing a vehicle at a specific mileage, but it's currently being driven daily. He also had a Carfax listed for the vehicle that wasn't updated, but said his trusted mechanic maintained and inspected it, but that he wasn't hooked up with CarFax--another red flag. All in all, those emails felt like I was engaging with a smarmy used car salesman--turns out, I was! I moved on after the initial emails--I wasn't feeling the vibe. I contacted the other dealers--one was regrettably unable to complete the purchase fully online, but I wasn't crazy about the color, anyhow. The other took a bit to get back to me. Unfortunately, I heard back from them after having already started this purchase with Autotown, and being over searching and waiting. Ben reached out with pictures--my signal to negotiate, but I didn't; I truly was over talking to salespeople. I had asked very specific questions about the car's function and cosmetic imperfections--I was very clear about not wanting/having time to have work done. "The car is as close to brand new as it gets. Not a scratch on it. I looked hard to find an issue and I can't."-Ben I moved forward with the purchase and TWO HARD PULL CREDIT INQUIRIES later (I financed it through a local credit union), I was setting up shipping. Parts of this process were easy, credit to Ben--had he not been a snaky liar, I wouldn't have been here, even though he could have done more to negotiate the price. Turns out the Carfax, the listing condition, and pictures Ben sent, were not up-to-date, and there appeared to be further deceptive attempts (brainlessly executed, by the way) to cover up the damage--some temporary white substance that washed away with a spray of water. There was a very obvious dent and paint gash on the passenger door, a few small paint imperfections that I could have ignored if they hadn't arrive covered up--looked like a natural fade--and significant damage to at least one rim (which was rotated over to the driver side. Deliberately? I'm not sure, but definitely strange). Ben knew the damage existed before sending me the car, as he had to sign off on it for shipping. There were also more owners listed on the title than the Carfax originally stated. I wrote Ben about this--he initially feigned confusion, then blamed me for not requesting a video to catch the damage, but ultimately sent a $500 check to appease me, with no estimate for the damage. The work for the door damage at an auto repair shop would have been 2-3x that! Out of frustration and lack of time--because I would have needed a rental and everything else while the work was being done--I, regrettably, took the easy way out and did paintless dent repair, which was cheaper and faster, but not up to par with the condition I expected and was promised. I shouldn't have, but Ben reimbursed this. Sure, he somewhat resolved it, but got off easy, regrettably. I like the vehicle I purchased. Aside from the above issues, they could have done a better job deep cleaning the inside, and the charging pad under the radio initially didn't work because there was an ink pen stuck under it--something they should have caught during a true inspection (it worked after removing the pen)--but I didn't find any other issues with it. However, I wouldn't patronize again, nor recommend this place. The whole experience rubbed me the wrong way, but lesson learned! Trust your gut. Walk away if they are unwilling to negotiate, especially when better deals exist nearby. See a few pics of my "perfect", unblemished vehicle, below. read more

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Took me while before I could make this review, but please note that this is my experience dealing with AutoTown, while dealing with autotown, I've only really had the chance to meet 2 workers there... Kevin and Ben, I believe Ben is the owner, my first experience with Kevin he helped me get into a used 2019 Buick Regal.... Honestly I love the car one of the best cars ived ever owned and with the price it was worth it! With only 52k miles on it I thought I was gettin an amazing deal but after having the car for a few days I realized that it had an issues with the gas pedal.... I contacted auto town to let them know about the issues and they immediately had me bring the car back so they could figure out the problem.... After weeks of trying to track the problem there was no real luck of fixing the issues so they owner Ben gave me the opportunity to switch into a different vehicle! Even tho I loved the 2019 Buick Regal I honestly feel like I got a Wayyyy better deal by switching to the 2019 Chrysler 300 all Black with the tinted windows! Ben worked with me on the numbers so that all of equity that I had from the other car went into the Chrysler! Ived had the Chrysler for about 2 months now and I'm loving the car I'm able to pick up my kids out of town about 2 hours away, make it back and forth too work with no issues, take comfortable joy rides without any issues. I honestly love the car and I'm glad that I picked AutoTown for my vehicle, I've recommended to a few of my coworkers to get a car from here and honestly I'm pretty sure I'll get my next car from here too! And I forgot to mention while I was having troubles with the Buick I had to leave the car with AutoTown for a few days while they track down the problem, they were nice enough to give me a loaner car until I got my vehicle back! So if you're looking for a good reliable dealership to get a car I'll definitely check out AutoTown you won't regret it! And if you have and issue just contact them first I'm pretty sure they will help you out as best as they can! read more

Autotown - Used Car Dealers Near Me - Champaign, Illinois

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We bought a used 2013 Volvo XC90 from Auto Town and it was one of the best car buying experiences we've had in terms of customer service and car price. We drove two hours to look at the vehicle. Ben and Malloy were super friendly, straight forward, and knew a lot about the car. Every car in the lot actually looked nice and we'll happily refer friends to them. Thanks guys, our new car is great!! read more

My wife and I have bought several cars from Autotown. Ben and Mike are extremely easy to work with and this is by far the least stressful environment I've ever purchased a car from. They are both extremely knowledgable and go above and beyond making sure we have been happy with our purchase post sale. We will continue to purchase from them in the future!!! read more

Purchased a nice BMW the car is nice and only issue was they did not replace a part the told me they would. So I purchased it and did it myself. They biggest problem is they sold us a car that was still on a reported list of stolen cars. My son got taken to jail and the car got impounded. After the city would not release it fees came to $515, which they refuse to pay. I can not believe that a company will not take responsibility for what they sell. I will never buy another car from them and don not recommend any do so. They will not support their clients after the sale. Sadly Rick Stone read more

I just recently purchased a 2013 Dodge Ram from auto town and I can say every need was met and every questioned answered. The one issue I did have with the truck was taken care of immediately with NO HESITATION. I would purchase from them again. =) read more

Worked with Malloy and Ben on my recent purchase of a 2007 Honda Odyssey. I drove 5 hours from Green Bay, WI to make my purchase after having talked to Malloy about the vehicle a few times over the phone and having a 3rd party mechanic check the vehicle out first. Malloy and Ben were friendly, knowledgeable, and exceeded my expectations. I've had a the van about 3 weeks now and it runs great as advertised. I wouldn't hesitate to recommend buying a car here based on my experience. read more

We had been looking for a specific make, model and year vehicle for our son for 6 months. Ironically, this was definitely a very pleasant experience for us. The vehicle was exceptionally sound and clean aesthetically and mechanically. Staff was very knowledgeable about the performance of the model. The vehicle was presented cleanly and precisely as described online by Autotown. There was no pressure at any point during the testing nor negotiating experiences. Furthermore, the vehicle asking price was well below the Carfax verified great price! Maloy, Mike and Ben all did extraordinarily well with providing prompt responses to all of my questions about the vehicle's history and accommodating me for an early morning test drive as well as provided shuttle service pick up on my purchase day as I travelled from Chicago via train and required a ride outside of normal work hours. Talk about going above and beyond! I'll definitely refer friends and family to patronize Autotown in the future. We purchased a great car at a great price. Continue in excellence guys! 2011 BMW 328i xDrive read more

Toby was very attentive and personable without pressuring. Ben provided great assistance with balancing the vehicle I wanted at a price I could afford. Thanks guys. read more

Purchased a 2007 BMW, I live outside of Saint Louis. The car has just over 44000 miles, and a salesman named Maloy there was working with me. He told me repeditevley the car was perfect, no issues. I drove 3.5 hours to show up to Brake/DTC/ABS lights on... So i shut the car off and restarted the car, they did not come back on. So I went for a quick 5 minute test drive down the street to tesrt everything and make sure it works correctly. Which it does, so I went back to the dealer and mentioned it to the owner Ben about how the lights had popped on and gone away... We proceeded with the deal as the lights had gone away. I then drove down to mcdonalds down the street, no lights. After eating I get on to Highway 74 and go about 2 miles down the highway and the lights all come back on. So i went and sent Maloy a message about how we can resolve this issue. As of this morning they send me a message that "Neither the owner or myself believe we are liable for anything." I DO NOT recommend buying a car from these guys, they do not take care of there customers. read more