I bought a car from Autotown about a year and a half ago--based on how it played out and the lies…read moretold, I feel compelled to provide a review, so that others know what they're walking into. I'm sick of businesses playing with people's time and money, and getting away with it! The entire purchase was completed online, as I live over 1800 miles away. I was in the market for a new car and was taking my time, but honestly, was over car shopping at that point. In fact, based on previous experiences, I decided to shop solely online--it was exhausting! I eventually landed on Autotown for a specific vehicle, in addition to a few other dealerships with the same trim, also out of state--they, however, all had a third of the mileage (a couple of them had less than a third) and cost a bit less, so I was iffy on this listing from the jump. I reached out via Autotown's website to submit an offer (this feature is just decorative, apparently). Ben responded, completely ignoring my offer, which was more in line with what others were selling it for, again, with less mileage and more transparency about the condition of the vehicle. I should have trusted my gut, then. When I mentioned my offer, he went on basically discussing how it was a luxury vehicle, that he couldn't go down on the price, how awesome it was, and how his wife was driving it at the time and loved it! *eye roll* Imagine listing a vehicle at a specific mileage, but it's currently being driven daily. He also had a Carfax listed for the vehicle that wasn't updated, but said his trusted mechanic maintained and inspected it, but that he wasn't hooked up with CarFax--another red flag. All in all, those emails felt like I was engaging with a smarmy used car salesman--turns out, I was! I moved on after the initial emails--I wasn't feeling the vibe. I contacted the other dealers--one was regrettably unable to complete the purchase fully online, but I wasn't crazy about the color, anyhow. The other took a bit to get back to me. Unfortunately, I heard back from them after having already started this purchase with Autotown, and being over searching and waiting. Ben reached out with pictures--my signal to negotiate, but I didn't; I truly was over talking to salespeople. I had asked very specific questions about the car's function and cosmetic imperfections--I was very clear about not wanting/having time to have work done. "The car is as close to brand new as it gets. Not a scratch on it. I looked hard to find an issue and I can't."-Ben I moved forward with the purchase and TWO HARD PULL CREDIT INQUIRIES later (I financed it through a local credit union), I was setting up shipping. Parts of this process were easy, credit to Ben--had he not been a snaky liar, I wouldn't have been here, even though he could have done more to negotiate the price. Turns out the Carfax, the listing condition, and pictures Ben sent, were not up-to-date, and there appeared to be further deceptive attempts (brainlessly executed, by the way) to cover up the damage--some temporary white substance that washed away with a spray of water. There was a very obvious dent and paint gash on the passenger door, a few small paint imperfections that I could have ignored if they hadn't arrive covered up--looked like a natural fade--and significant damage to at least one rim (which was rotated over to the driver side. Deliberately? I'm not sure, but definitely strange). Ben knew the damage existed before sending me the car, as he had to sign off on it for shipping. There were also more owners listed on the title than the Carfax originally stated. I wrote Ben about this--he initially feigned confusion, then blamed me for not requesting a video to catch the damage, but ultimately sent a $500 check to appease me, with no estimate for the damage. The work for the door damage at an auto repair shop would have been 2-3x that! Out of frustration and lack of time--because I would have needed a rental and everything else while the work was being done--I, regrettably, took the easy way out and did paintless dent repair, which was cheaper and faster, but not up to par with the condition I expected and was promised. I shouldn't have, but Ben reimbursed this. Sure, he somewhat resolved it, but got off easy, regrettably. I like the vehicle I purchased. Aside from the above issues, they could have done a better job deep cleaning the inside, and the charging pad under the radio initially didn't work because there was an ink pen stuck under it--something they should have caught during a true inspection (it worked after removing the pen)--but I didn't find any other issues with it. However, I wouldn't patronize again, nor recommend this place. The whole experience rubbed me the wrong way, but lesson learned! Trust your gut. Walk away if they are unwilling to negotiate, especially when better deals exist nearby. See a few pics of my "perfect", unblemished vehicle, below.

Took me while before I could make this review, but please note that this is my experience dealing…read morewith AutoTown, while dealing with autotown, I've only really had the chance to meet 2 workers there... Kevin and Ben, I believe Ben is the owner, my first experience with Kevin he helped me get into a used 2019 Buick Regal.... Honestly I love the car one of the best cars ived ever owned and with the price it was worth it! With only 52k miles on it I thought I was gettin an amazing deal but after having the car for a few days I realized that it had an issues with the gas pedal.... I contacted auto town to let them know about the issues and they immediately had me bring the car back so they could figure out the problem.... After weeks of trying to track the problem there was no real luck of fixing the issues so they owner Ben gave me the opportunity to switch into a different vehicle! Even tho I loved the 2019 Buick Regal I honestly feel like I got a Wayyyy better deal by switching to the 2019 Chrysler 300 all Black with the tinted windows! Ben worked with me on the numbers so that all of equity that I had from the other car went into the Chrysler! Ived had the Chrysler for about 2 months now and I'm loving the car I'm able to pick up my kids out of town about 2 hours away, make it back and forth too work with no issues, take comfortable joy rides without any issues. I honestly love the car and I'm glad that I picked AutoTown for my vehicle, I've recommended to a few of my coworkers to get a car from here and honestly I'm pretty sure I'll get my next car from here too! And I forgot to mention while I was having troubles with the Buick I had to leave the car with AutoTown for a few days while they track down the problem, they were nice enough to give me a loaner car until I got my vehicle back! So if you're looking for a good reliable dealership to get a car I'll definitely check out AutoTown you won't regret it! And if you have and issue just contact them first I'm pretty sure they will help you out as best as they can!

Several years ago I had purchased a 2014 Kia Sorrento from this location, while the sales team…read moreworked diligently to find me a vehicle that I could easily afford, and that met my requirements, I would not encourage anyone to purchase a vehicle from this location. It turns out that the vehicle that I had purchased had at least one open recall, which was not taken care of prior to my purchasing of the vehicle. They had to send it to the local Kia dealership, which turned out to be Napleton's auto parts in Urbana Illinois. The recalled part was then left under the hood of my then Kia Sorrento. That is another reason that I would not take a vehicle to Napleton's auto park in Urbana is because they left. They recalled park within my truck under the hood and I had to take the vehicle to my mechanic at Midas in Champaign to find out what it was, and if it could be thrown away. As it turned out the Kia Sorrento had a recall for the engine, Ford city in Champaign Illinois should've known about that recall when they sold me the vehicle, they should've informed me of that before I decided to purchase it. I would not consider going back to Champaign Ford city to purchase another used vehicle. If anyone is considering going there to purchase a used vehicle, I would absolutely encourage you to run a recall check on the VIN number yourself. I would not trust them to tell you if the vehicle had a recall, if you decide to purchase a vehicle from them, I would tell them that you want all the recalls taking care of before you take possession of the vehicle.

Bought a brand new Lincoln 11 months ago. Great sales department. Started to leak oil 5 months…read moreafter purchase, service dept fixed fixed it under warranty. Started to leak oil again 3 months later, service dept fixed it again under warranty. Started to leak oil again and now service dept says the oil pan was damaged by something hitting it so not covered under warranty now. They claimed they could just now figured out the problem because it was leaking oil badly enough. We had to force them to look at the car in a timely fashion rather than wait for an appointment 30 days out. $2500.00 to repair it and it's not drivable. The car is only 11 months old with 11,000 miles on it. RIDICULOUS!!! DC Rhodes

Top not had a huge problem out of nowhere.. i dont know if his pride was hurt or he was just having…read morea bad day but he tried to fight me.. luckily not too many customers were present.. however the level of professionalism he endowed was.. well shall I say... LACKING. If I were or (you for that matter) were to ever try and fight a customer whom has spent exponentially a large amount of money but besides that.. you try and fight a customer.. YOU get fired.. period. You told me to come outside of in which I happily obliged... 4 of your co workers had to pull you back. Bruh I told you I would have your job. If you thought I was joking.. well that makes you a fool in essence. I just wanted to make this public before I cause everyone there immense legal problems.

From the owner: At our dealership, you'll find a solid selection of new Chevrolet and Cadillac models for sale, as…read morewell as a carefully inspected lineup of pre-owned vehicles. We also have a well-connected finance center run by a qualified team of finance experts, who can help you get the right loan or lease in a quick, easy, and transparent manner. Our commitment to our customers continues well beyond the date of purchase. We also have a professional team of technicians on hand with the skills and equipment to handle all manner of maintenance and repairs, as well as a full stock of authentic parts. Make your way to Sam Leman Chevrolet Cadillac Of Champaign in Champaign today for quality vehicles, a friendly team, and professional service at every step of the way.

I would give them a zero rating if that was an option. DO NOT PURCHASE FROM ADVANTAGE AUTO!!! They…read moreare running a scam by selling cars that they know will break down a few weeks after you sign a contract with them. They then tack on more money to "fix it" only for it to still regularly break down. They know what they are doing and pretty much open about it once that contract is signed and they are beyond rude. I am filing complaints and spreading the word so others don't go through what my daughter has gone through and what I've gone through since they started blowing my phone up. I understand now why my daughter give them my number. Well played kid Mama Bear is in action!! Luckily my daughter is in position to take the hit from them so she is not dealing with car anymore and we will handle the contract but there are so many people out there that this could rally hurt more if they purchase from there so our main goal is to spread awareness and stop people from getting financially hurt while be left with a non-functioning car.Times are to hard for scammers to be out there pulling this with vehicles.

I have never had such a poor experience when paying off a car. We was able to pay off our vehicle 2…read moremonths early. At the same time we paid off the car we was told our Title would be in the mail to us that day. Well that was a total LIE ! After waiting 4 days and the title dint Show up I called again to have them check to make sure it was sent out. That is when I was Informed that I had to wait for my title for 21 days so my debit card to clear. I informed him i wanted my title now. The manager Jason got rude and told me i had to wait. My wife then today called and he was again rude and very hateful to her as well. She informed him to get it in the Mail or we would fly into Champaign and pick it up and he could pay the air line tickets as well. After she was done talking with him he proceeded to call me at work to complain about her calling him as well. DONT expect a good experience from these people unless they are more honest and change management.