I'm very happy to update that the Dealership's Sales Manager called and apologized for the way we were treated over a mistake. That's all I was asking for was an apology. Thank you. Loved this dealership until a recent experience. We purchased our second vehicle from them. Post purchase we were treated very poorly. Not by our salesman, but by the Office Staff and Sales Manager. We had already been misled by the Finance Manager. They had our salesman call and apologize when he wasn't the problem. That young man was always kind and respectful. It's the Office Staff who met us at the door under direction of the "Office Manager" that treated us terribly. The Office Manager or Sales Manager should have called to give us a heads up of the situation but no one bothered to call. read more

Everything very went very well. Staff is very friendly and great to work with!! Will continue to go there on a regular basis for my automotive needs read more

I had a Bad experience with Rick Riddings Ford dealership. I've been taking my 2016 Ford truck and had to have the bearings replaced in the rear axle. Work is good for 2 years and Unlimited Mileage. 2 years and 2 months the same noise and the same diagnosis and only 11,000 miles driven in 2 years. Well Rick Riddings will do the same repair for only $1,000 more than the last repair, No Thank You! I will go to another dealership from now on. Buyer Beware!!! Rick Martin read more

I recently purchased a vehicle from this location that was a replacement vehicle that had been totaled out due to an accident. Zach was my salesman, great young man, very understanding, even JP the sales manager was very understanding at the time. However, there are two things that I found that bother me with the vehicle after I had purchased it both of which I feel should've been taking care of prior to me, taking possession of the vehicle. When I test drove the vehicle, I did not notice that there was a tire pressure monitor sensor that was out. Seen as I had spent close to 20 grand for this vehicle. I would've at least expected them to have replaced at least that one sensor if they would've been generous about it they could've easily replaced all four sensors in the tires. The other issues that I have with the vehicle that while they were getting it prepped for me to pick it up. Would've been to do a fresh oil change on the vehicle. Both of these are considered minor repairs and probably would've taken about an hour to do maybe two at Max. My overall experience with this company was good, on the days that I picked up the vehicle Zach was out of town on personal business and I dealt with Tony another salesman. Very nice gentleman, although I am still disappointed in the fact that they sold me a vehicle with a bad TPMS sensor and that they did not do a fresh oil change on the vehicle or reset the display if they had done a fresh oil change on the vehicle. read more

BEWARE OF SAFETY CONCERNS!!!! This dealership is UNETHICAL. Fraudulent, may be a better definition of Rick Ridings Ford. They could have killed my wife and kids... plain and simple... We have a brand-new expedition in which the brakes completely failed. FORD CORPORATE stated the Electronic Brake Booster NEEDED to be replaced and Rick Ridings DID NOT REPLACE the brake booster. They gave the vehicle back to us, told us they replaced the parts, handed an invoice to us stating it was replaced, and the vehicle's brakes FAILED 23 hours later when my wife was picking our kids up from school. (Due to the poor attitude and lack of respect from the service advisor, I had taken photos of said part before it went to the dealership for repairs. Due to his attitude, I did not trust him and wanted to ensure it was replaced.) When the failed vehicle was transported to my house, I looked at the part numbers on the "new" brake booster and referenced the photos taken before service. It was the exact same part that was never even touched! Not a single bolt was removed. not a dust cover on the calipers was removed. Nothing. I then went to the dealership and requested to see the part that was "REMOVED" from the vehicle. Nothing was the same, the part numbers did not match the part that was on the vehicle when it went in for service, and all casting indexes were different. This was the brand-new unit Ford had sent the dealer to put on the vehicle. It even had shipping brackets on the part still. The owner reluctantly met with me to discuss this issue, and it was not a pleasant experience. He called me a liar, told me that I do not understand what I am talking about, said his tech "ED" would never do this, and that with 100% confidence it was replaced. It just so happens that I had printed and brought a 17-page document with before and after pictures of the brake booster, showing all the proof that the part the vehicle arrived with is the part currently on the car now. (all photos are date/time stamped and location stamped) I even picked up the "removed" part and compared it to the photos. I then left all the information with the owner as the conversation was not going well on his behalf. I was calm, professional and polite through the entire encounter. He continuously became elevated during the conversation. I did however let them know they will be receiving letters in the mail for the Fraud that was committed. 6 days later, the owner and manager called me and asked if I would come in to talk. The owner had a completely different tone at this point. He knew "someone" there was at fault. They OPENLY ADMITTED they NEVER replaced the part. They asked what is happening with the car now, and I told them it is with FORD and their engineers are looking into it. They immediately proceeded to ask if they could purchase my vehicle from me to "help" me out. I assume this is to reduce the liability that now lingers over their dealership due to the egregious fraud that was being committed. (they billed ford as warranty work for this service) How do I know this was not replaced? Not only did the owner admit to it, the Clinton, IL Ford dealership brought in FORD Engineers to review the part. The part was deemed not replaced and they then had to ship another brake booster to this dealership. Clinton is amazing to deal with. They refused to return the vehicle to me until they knew the issue was 100% mitigated. Amazing team there. Honestly, I do not write reviews. I had to create an account just to do this, but I felt it was the ethical thing to do for other people looking for a quality experience and try to help them miss the heartache. You might wonder if the TECH is still working at Ridings. Absolutely. I refuse to believe this is a first-time offense for them. I would strongly URGE all potential customers to think before you do business with this dealership. However, if you decide to, please take before photos of the parts they will be working on as this was the ONLY way I was able to get to the bottom of this and receive a FORMAL apology from the dealership because they were caught red handed. read more

We bought a truck here and the sale guy David Robert told us there was a 15 day warranty and we drove the truck and the was a scraping sound and and we took it in called David Robert's and he told us that the warranty would not cover the damage at this point it had been 7 day after we bought this truck and then DAVID ROBERTS tell my husband that his warranty started in 30 day that right he lied to us so when 30 days came up they would not have to fix it there service center is guy that really do not know what there doing we brought the truck home there was no oil dip stick it was missing and there were the last ones to change the oil there sticker was on it we took back get the dip stick and gave us keys back and it had 2018 for the year and this truck was a 2019 DAVID ROBERTS put the wrong milage on the paper work 1000 mile so many red flags that we missed. BUYER BEWARE There customer service there salesmen DAVID ROBERTS Salemanager that said they can't do anything for us DONT GO HERE will never go to RICK RIDING MONTICELLO illinois again. read more

My car was hit and totaled, so I needed a good, new car fast. I know exactly what I want in a car, so I am picky, and not usually willing to budge. I sometimes hate car shopping because a lot of dealerships are pushy and are trying to convince to get something you don't want. I found a great car online and sent a message, and Rick Ridings responded the very next day. I was comforted to know that they don't sell vehicles that have been in accidents, and that they inspect vehicles very carefully. Their good community reputation also gave me confidence that I would have a good experience. My agent, Kevin Briggs, was very helpful. I was in another state, and he did everything possible to make sure I knew exactly what I was buying. He was honest, and he did not push me or try to steer me in certain directions like other salesmen do. I knew he would have my best interests in mind. The quality of the vehicle with the price of it was a rare find and I'm so glad I found it! I highly recommend Rick Ridings and Kevin Briggs. read more

I bought a brand new vehicle from Rick Ridings in Central Illinois. I live in Decatur and had patronized Miles Chevrolet in Decatur several times. i had previously been disappointed in their service and prices but still shopped them this time when comparing prices. Prices were similar but Ridings had a different color Equinox so I came here to check it out. I loved it so bought it! Fast forward to just two months later when my still-brand-new car had a small unexplained issue with the rear bumper. Since we live in Decatur we rolled into Miles to see if they would/could help with what should have been warranty issue OR making it right since the car was so new and hadn't been in an accident. Nope. Unwilling to help me. Same story, different day. Call again to Ridings. The finance manager got himself, the Sales Manager and the Service Manager all on a conference call with me. They all listened to the issue and agreed to help restore vehicle to factory condition. He also said he would call me back and delivered on that important promise too! I am now a fan and urge you to compare them when you're looking for a car in central Illinois. The service is a difference-maker! These folks treat buyers like they are respected humans not just wallets! Love!! read more

Post customer satisfaction is horrible. My wife and I bought a 2024 Ford Mustang Mach-E in July. Not an inexpensive purchase. This is our first time buying an electric car which definitely expanded our comfort zone. Recently, one day prior to us flying to California, the car broke down 100 miles away from home and my wife was stranded. I coordinated a tow to the nearest Ford dealership and drove 200 miles round trip to get her leaving our new car behind. While traveling the next day, I called both dealerships and simply asked for them to coordinate repairs and deliver my car back to Rick Ridings so I wouldn't need to drive another 200 miles round trip to retrieve our car. Needless to say the communication was poor, I had to reach out several times for updates and when I heard the car was ready, they failed to deliver. My wife and I needed the car sooner than they could deliver so we decided to retrieve our car. We were life long Nissan customers, thought we would give a local dealership and car a chance. We will NEVER buy from Rick Ridings again!!! read more

I have nothing but good things to say about RR Ford! I worked with Kevin and he blew me away with how attentive he was every time we spoke! I was able to get the price and financing APR I wanted! He has called me a day after purchase and today marking a month! 10/10 would recommend to anyone! Ask for Kevin!! read more

After contacting them about a car they had an inventory, I setup an appointment to come in and work a deal to buy and trade a vehicle in. They confirmed the appointment by text the day before. I drove 2 hours to the dealer, and upon walking in and asking for the sales agent was told the vehicle I was there for had just sold. He claimed he had left a voicemail, but I had none, nor did I have any missed calls from him that morning to let me know the vehicle wasn't available. They ended up wasting 5 hours of my day and a tank of gas on their inability to communicate effectively. I'm probably glad I didn't buy a cat there if they couldn't show the simple courtesy of contacting me promptly. read more

I just bought my first car from Rick Ridings in Monticello and I LOVE MY CAR!!! I am so happy with the customer service I received. I would highly recommend buying a vehicle from them. read more

Absolute joke. They said they'd offer "above KBB value" just to waste an hour of my time driving my car around to present a pitiful number (KBB listed $5,500 on the low end, offer was $4500). If you're selling, spare yourself the time and gas and take your business elsewhere. read more

On November 30,2021 We went into the dealership and signed off on all the paper work. However upon exiting the dealership doors and walking up to the vehicle we noticed the someone had wrecked the vehicle. We and the dealership took photos of the damage. The sales manger John agreed that they caused the damage and the would defiantly take care of the damage they caused. We were allowed to go ahead and take the vehicle how they figured how and when they could get it into the body shop. We took it into the dealership for repairs, got the vehicle back and the repairs were very poor and the vehicle has leaking doors. After taking photos and complaining to the dealership they agreed and it went back to the body shop. Yet again the vehicle was not repaired properly. So I took the vehicle to 2 body shops and received estimates that showed $5000 in damaged still needing repaired. I gave the estimates to the dealership and they wanted an inspection/estimate from their specified body shop so I took the vehicle their and the estimate showed $6000 in damage that still needs repaired. Took this estimate to the dealership for them to tell me they are NOT going to fix the vehicle they wrecked & the sales manager was very mad I took it to the body shop of his choice instead of him taking it in read more

We have been to this dealership twice now looking to purchase a Explorer and both times walked out with nothing!! Bryce, our salesman is clearly no help! He wasn't willing to work with us. On our second visit we found the vehicle we wanted but, clearly the tires needed to be replaced if I bought the vehicle. I don't believe I should pay $28,000 which we were already PREAPPROVED For a vehicle and have to turn around and spent another $1,000 for new tires. I expressed my concern about this to Bryce and told him I wouldn't pay full price un less they came down on the price $900 or have new tires put on . He told me he would have to check with his GM about this but, in all actuality he had already talked to him while we were test driving another vehicle ( sleazy salesman tactic). In the end their offer was pay full price for the Explorer and buy two new tires myself and they would pay for two, really? I DO NOT reccomend Rick Ridings at all!!! They are not willing to work with the customer and clearly Bryce could have cared less aboutmaking a deal!!! I will NEVER reccomend them to anyone, actually I'll do the opposite UPDATE: We decided to fo back and purchase the Explorer anyway. They let us take it overnite to let our mechanic look at it the following morning . My fiance took it to him and told her the vehicle was any an accident and showed her exactly where the damage had been done. He also found shattered glass in the back of the vehicle under the spare tire. She immediately took it back to the dealership and explained to them what out mechanic told her. The General Manager,Rodney treated her like an idiot and didn't believe her. He had story after story about how the vehicle wasn't in an accident and explained to her the reason that there was black spray paint on the front grill was because, sometimes bugs get on vehicles and won't come off so they get repainted, really? What about the glass under the tire? His explanation was sometimes people pull into their garages and open the rear hatches and forget to close them and pull out and shatter the glass, really? I'm not buying that!! He did offer to fixed the front end but, when I don't trust someone who clearly is not telling me the truth about this vehicle I'm not going to buy it. My fiance and I are completely finished with Rick Ridings now and forever. I should have listened to some of my coworkers horror stories about them and just stayed clear.. oh well, live and learn I guess!! read more

This was the easiest vehicle I have ever bought. The staff was friendly and didn't pressure you into buying something just because you were there. Despite a hiccup of the vehicle having a recall that has to be addressed before the vehicle could be driven, the problem was resolved in a reasonable amount of time I drove from about 90 minutes away to get my vehicle and had to return due the recall, but it was well worth it. read more

We had a great experience with Louis. We knew what type of car we wanted, so we sent a message online showing interest. We were contacted immediately and helped out by Louis when we came in. He was great with texting us beforehand to answer any questions we had and he was knowledgeable about the vehicles they had on the lot and showed us a few we were interested in. He wasn't pushy when we said we wanted to go with our own financing (even though it meant less commission for him) and worked quickly and efficiently to get us in our car that day. He was genuinely friendly and helpful! read more

Absolutely terrible buying experience. Will never buy a car from the Ridings family again after being a loyal customer for years. I have never felt so unappreciated and taken advantage of. The sales manager Jon will do everything he can to get every penny from you even if it means lieing/being unethical. He is the reason we will never return. read more

I would never buy a vehicle from here again. Bought a used truck and had to drop $1,700 just to get it to where it would pass a safety inspection. I would never go here. Save your money. read more

I knew driving out of the way that we would save a lot of money when purchasing a vehicle and potentially have more selection, but I didn't realize we would save as much as we did. We kept asking "why are we getting such a good deal?" between ourselves because their asking price was easily $3000+ below dealerships in Springfield and the vehicle was cleaner and in significantly better condition overall than all the other dealerships. Driving 2 hrs out of Springfield was well worth the trip. read more

I had a wonderful experience buying a new car there! Dave "Hoppy" Hopkins was so great! He listened to what I wanted and showed me options. It was a quick and painless process. I got exactly what I wanted! Thanks Hoppy! read more

We recently purchased a 2020 Silverado and our salesman Dan Dressen was very helpful and made our experience great !

Avoid this place!!! These slimballs are selling damaged vehicles under the lure of a "clean carfax". Guess Carfax means nothing??? A car is the second biggest & most expensive purchase you will probably make after a house, when you work for a living every penny counts. I had the bill of sale and down payment ready to go on a Ford Explorer. I took the vehicle home so I could have my mechanic check it out, since Rick Ridings doesn't offer free limited warranties on their own product and they wouldn't move off the price. (I especially recommend to do so with this dealership under the leadership of the Manager Rodney.) Thank God my mechanics know their stuff! Had it not been for them thoroughly checking out this 2015 Ford Explorer for me, I'd have been screwed out of $27k+ When I went back to the dealership with the knowledge of this vehicle obviously being damaged, probably car accident, as the bottom front quarter panels had "orange peel dimpling", the hood had"bubbling", the front grill had "black spray paint", the screws/bolts on both the underside 2nd row bucket seats were badly rusted, and the kicker here....tinted glass from the previous back windshield being busted out landed in the spare tire well... was still there! It seems as it remained out in the elements, without cover for sometime as there was also water from the elements in the spare well along with the glass! Kinda makes one wonder how good things are checked! I asked the salesman to get the manager. Rodney came out introduced himself. I explained everything above. I said I realize maybe you didn't know but how in the world would your mechanics haven't caught this? He looked at the paint on the grill and said this is embarrassing. I thought briefly maybe he'd offer to fix everything....that moment came and went quickly! He then went into jerk mode, when he explained that maybe some "woman" went shopping and came home with the groceries in the back and left the lift gate up. So when she drove into her garage she busted the window on the lift gate. (What??????) So after his comment I asked "Well if you know it was in an accident why aren't you reporting it to Car Fax?" Rodney's disappointingly slimy answer... "Legally, I don't have to". (Ya gotta be kidding me!!!) So I then asked good ole Rodney "Well what about ethically?" He immediately walked away from me and went down to jump start a different car with a different salesman!!! Leaving me outside in the cold weather. Class act Rodney!!! Great leadership and people skills! Thankfully a totally different salesman came out and told me to come in get some coffee and stay warm, until my ride came to pick me up. Be careful all!! VIN# 1FM5K8D81FGB54520 My brother got his car from Rick Ridings, which had a clean title too and found out after the fact his had a minor accident. read more

Ever wonder how to get those car salesmen to leave you alone? Easy. Just ask them to help. Went to Rick Ridings in pursuit of a used Mustang convertible. They had ads online for several. Some had the standard transmission I wanted. Got there and all the one advertised were actually automatic. So, I sat with a nice young man who took down all my information about what I was looking for and told me about how someone was going to some auctions that week and would be looking for a car for me and he would be in touch. That was last year. Never heard from him again. Rick Ridings will never hear from me again. read more

Drove up from St. Louis (3hrs there and back) to see a 2013 Subaru Outback w/ 24K that I had been assured was in fine shape; no dings or scratches in the body, rips or tears in the upholstery. Arrived, the salesman tossed me the keys and told me to take it out. Before driving off the lot I gave it a look inside and out. Exterior was just as described, nice. The interior was filthy. There was dog hair and dirt (paw prints?) all over the back seat and on the back seat covers. Someone had recently spilled something sticky - soda pop - on the front passenger seat (there was a burn hole in it) and floor. Some had splashed on the console and passenger door. The carpet was still very damp. Upon wrapping up the test drive I caught the faint scent of burning oil. Opened up the hood and immediately saw that oil was pooling around the bottom of the filter. The oil was really dirty. I've been to several dealerships and looked at a lot of used cars over the past couple of weeks. Except for this one all the cars I got in had been detailed inside and out, including the engine compartment, and had clean oil in them. I checked the dip sticks. The cars I've looked at on appointment were often still wet from being sprayed off before I arrived. I don't know what was the matter with the oil filter. It may have been defective or perhaps needed a bit of tightening. Regardless, it didn't help the bad vibes the filthy interior and indifferent salesman gave me. The sales person met me outside just after I had closed the hood. I explained to him why I would not be buying the car. He said he would "have his guy look at the filter." Then he told me; "We're selling used cars, sorry you wasted your time." read more

Buying the car was a pretty positive experience. After that.... My husband and I decided to cancel one of the add-on services, which we had been told we could do at any time. I spend a week trying to get someone on the phone, left several messages - nothing. Finally my husband calls, and is magically put on the line with the manager. We drive the 45min out there to sign a form, and are told the refund check will be in the mail ASAP. It's now two weeks later, and no refund. Called after the first week; they've been training new people, the Ford website's been down (huh?), etc, but the check will definitely be in the mail ASAP! Another week, still no check. Maybe they're just waiting for the man of the house to call? read more

Let's talk Rick Ridings. If you live in the surrounding area of Monticello, this is totally worth the drive to purchase a car from this place. BETTER YET...ask to work alongside Wes Schields. And I say "alongside" because Wes makes you feel like you own your own car buying experience. He is patient, not pushing, and very entertaining. Right?! An entertaining salesman? Who knew?!?! Most importantly he's honest. Up until this point, I had always owned a car that I never paid more than $5,000 in cash. Going to purchase a car with a car loan was kind of a scary thing to do for me, but EVERYONE at Rick Ridings was so friendly and enjoyable to work with. Hands down, I could not have asked for a better experience. If I live in this area when I purchase my next vehicle, I'm definitely making the drive to Rick Ridings in Monticello again! read more

Had a great experience here. I don't know if it was because my dad (who had bought several vehicles from here in the past) was with me or if it was because they are a genuinely good dealer...if there is such a thing. Anyway i came in with about 14K to spend between pre approved loan and cash in hand and was looking for a newer car with low mileage. we walked around the lot for a few minutes without finding anyone outside so we went in and were helped by Scot (can't remember his last name). He was extremely patient with my readily stated skepticism of car dealers based on prior experience and allowed me to test drive a couple of cars with no questions asked or paperwork. I asked every question I could think of about the car i was serious about buying and he was patient and professional in answering everything. I even got a free carfax and he laughed when i told him another dealer was trying to charge $75 for it. "thats not how we do business here" he stated. When we went inside to fill out the paperwork he asked if i would like to fill out a loan application to which I replied "I have one already but if you wanna try and compete knock yourself out". He came back with a loan that carried almost a full percent lower interest rate than the loan I walked in the door with along with the same terms -no early payment or payoff fee -allowed pay months in advance and skip other months (as long as the loan was on schedule) -no origination fee I was very impressed and signed on the dotted line. I was very happy with the service I received but took off a star because we had to initiate contact (which may have been because it was extremely cold out), and I would have liked to have recieved something in writing that said the service dept was by appointment only. Im sure I was told this and forgot, but to have it on a business card for the service dept would have been a nice touch. Not a big deal but for my money its the little extras that get you the coveted 5 star review, and they only put half a tank of gas in it for me. I don't know if you only get a full tank when purchasing a new vehicle (mine is a 2012); and it wouldn't have been a big deal except I had just got done filling up my old car right before selling it so I was kind of out $30 thinking that when you bought from a dealer it was standard practice to get a full tank of gas when you left the lot. Not a big deal in the big scheme of things but maybe i should have asked instead of assumed. ( would actually give this place 4 1/3 stars because I think taking off a full star is a bit much but cant give fractional stars). I went back a couple days ago to get an oil change and the service people were great. So far so good and will be back to adjust this review if anything new positive or negative develops. Great Job Scott and Rick Ridings! read more

My Saturn was starting to just give up on life and my fiance and I wanted something more reliable for me to commute to work in. So we started looking. Rick Ridings was the 5th dealership we tried and it was by far the best place we'd gone to. Our salesman, Wes Schield was really polite and friendly and great at finding us what we needed. We left with a Ford Taurus that day. It's a great car and I love driving it. My fiance has experience in automotives and feels that even though it's a used car, it's not going to give us any problems in the near future. On top of that I get a free oil change, they worked really hard at getting us affordable payments, and they even got me some gorgeous roses and a full tank of gas. Amazing service. All the other dealerships came off as shady and they were a little degrading too, since they kind of did the whole "oh, she's a female and doesn't know anything about cars." Which is true, but at Rick Ridings, Wes made me feel like an equal and explained things clearly. Very impressed and will definitely send people their way. I hope Wes reads this someday! Loved his service. read more

Wow, our experience was very different from these negative posts. We were looking specifically for a late model Ford Edge when we saw one on line at Rick Ridings. We had never visited this dealership before. We decided to make the 65 mile trip to see the car and were met by a friendly staff and placed with Troy Moore. He was polite and professional and proved to be organized and detail-minded. The sales manager who lacked basic pleasantries, would not agree to let Troy negotiate the price. We left with the intention of looking at local car dealerships and broadening our search to include other models. A week or so passed when Troy phoned to say if we were still looking, it might be worth our time to take another look at the Ford Edge. We made a second trip to find the price was reduced $1300. From there Troy made what can be a tedious process of buying both swift and smooth. It was a pleasant experience in a nice facility. Thanks Troy! read more

We had an excellent experience buying our truck at Rick Ridings. We had very quick responses from email. Our salesman Chris M. was well informed, low key, and friendly. They gave us a reasonable offer for our trade in and worked quickly and efficiently. Chris took a lot of time in explaining the new technology on our truck. As we left, my husband commented that it was the least stressful vehicle buying experience of our 38 years of marriage. As an added bonus, the waiting area is clean, welcoming, and modern. There is a play area for young children. The women's restroom was handicapped accessible and delightfully decorated. read more

If I could give zero stars I would. What a horrible experience we had with Rick Ridings! We had our truck towed there and 7 working days later they still couldn't tell us what was wrong with it. During these 7 working days, they would not return calls (many times), told us they couldn't diagnosis it because they had to pull mechanic off our truck to work on another vehicle ( what?!), told us they were to busy doing paperwork, the excuses go on and on. On day 5 we show up there because we can't get any return calls from them and find our truck out in the lot, and they still didn't have a diagnosis for it. On working day 7 we call them and tell them we are having it towed to another dealership and their response was "keys will be at the service desk". No one even attempted to make it right with us and we were so patient with them. Will never go back. Beware! read more

I can't speak highly enough of this dealership. I had a slew of issues that was out of the dealerships control and they went above and beyond to make sure I was satisfied with my purchase. This dealership is fair, honest, and they genuinely care about the customer more then they care about how much money you are spending. I'm so impressed with their service that I will be purchasing all my future vehicles from here. I personally worked with Dan in sales and Casey in the service department, I highly recommend both individuals! read more

This was the absolute best car experience I have ever had! My salesman Jeff Phillips found exactly what I was looking for. I got a great deal on a great car. In the past I have found the signing of paperwork to be tedious and time consuming. Not at Rick Ridings Ford. Tony Wesselman explained everything and it was quick and painless. I really cannot say enough about how great this place is. I actually look forward to coming back when it is time to trade in this one. read more

I just bought my first car today from Rick Riding's! I went down on Saturday to look at a 2015 Jeep Patriot that I saw online. I live on the south side of Chicago and I made an appointment. The shop was super busy and even though it took a few minutes for a salesman to be available, I was greeted by more than one person and felt I wasn't being pushed, but definitely acknowledged! My appointment was with Bryce, who was a very friendly and down to earth guy who apologized for it being busy and set me up with someone else while he was finishing with an existing customer. It took a little bit for Rich to come and talk to us, and it turned out the car I had been looking at online was sold that morning. Even though I was a little bummed, they let me drive another Jeep that was comparable. I ended up not liking the Jeep and sat with Bryce to look at some Ford Escapes in comparable size and price. I ended up really liking the Escape and set forth in the payment process. My recommendation would be to avoid a Saturday, if possible! I drove all the way back on Monday to purchase the car, from Rich, and it was very laid back and felt I received a bit more attention. Rich and Bryce were both so very friendly, and I would have loved going in on a slower day to get just a bit more one on one attention from them. I am, however, very happy with my new car and would highly recommend going to Rick Ridings in Monticello! It was worth the ride, and hopefully worth my new one! read more

Bryce H. was our salesman, and he did a great job! Both he and the GM went above and beyond to ensure that we not only got the car my wife wanted, but one that was brand new, with better options, AND was cheaper for us. read more

I had a really positive experience buying a brand new car. The salesman, John P, was super helpful and courteous. He was pleasant to chat with while waiting to be seen by finance. My only negative comment is I wasn't able to see the loan information until I met with the finance manager. I would have liked to have seen the numbers prior to walking in there so I would have had more time to speak with my husband. Other than that, it was still very positive. Plus, you can't beat their prices on oil changes, etc! read more

The sales people were helpful but not pushy. They let me decide what I wanted and when I asked for assistance they were there to help. Everyone was very professional. read more