My father, a proud Veteran, recently passed away and left my mother a small life insurance policy…read more He specifically wanted her to use it to buy a reliable vehicle. She purchased a used 2020 Chevy Trax from Bill Byrd Kia, trusting their assurances--both to her and my husband (a mechanic)--that the car had been fully inspected and that any necessary repairs would be handled. My husband even provided them with a list of items to check. The only issue they acknowledged at the time of purchase was the tire pressure light, and they told us the sensors would be ordered and installed later. However, my mother never received a call back about those sensors. Then, within a week, the check engine light came on. Because of her experience so far--dirty interior, broken promises about the sensors, and overall lack of professionalism--she didn't feel comfortable returning to Bill Byrd Kia. Instead, she brought the vehicle to Bill Cramer Chevrolet, where they found the catalytic converter needed to be replaced and finally addressed the tire pressure sensors. The repair cost totaled around $3,000. On top of that, she had to leave my car at the shop for a week and rent a vehicle--additional expenses she couldn't afford, especially after just losing her husband. More repairs were needed, totaling another $1,000, but she couldn't cover them. She had already spent over $11,000 between the vehicle and repairs. Ultimately, with the help of the Chevy dealership, she was able to trade the car in for a new one, using the remaining insurance money. She brought the repair bills to Kia and spoke with Manager John K., who said he would discuss the matter with the owner and call her the next day. She never heard back, and when she followed up, he told her they would not be issuing any kind of refund because it would "not be beneficial" to them. Not only was my mother sold a defective car, but she was also treated with complete disregard and disrespect. It's deeply upsetting that a business would take advantage of a grieving Veteran's widow--especially after being given a chance to make it right. I am extremely disappointed and angered by how this situation was handled. No one should be treated this way, especially not someone in her vulnerable position.

Joy L. My Veteran…read morehusband recently passed away and left me a small insurance policy and wanted me to use it on a reliable vehicle. I purchased a 2020 Chevy Trax from Bill Byrd Kia, yes it was a used car but they promised me that everything had been checked out except for the tire pressure light and they were supposed to order the sensors and I never heard back on when they were to come in and then the next week the check engine light came on and I was not going to bring the car back to Kia(they couldn't even fix the sensors), so I took the car to Bill Cramer Chevrolet and they had to replace the cadillac converter and the tire pressure sensors to the tune of $3000.00. I had to leave my car for a week and had to rent a car, now as I said my spouse had just died so I had no extra money for all of this and it was going to cost me another $1000.00 for things that were also wrong with the car. I had already paid over $11000.00 for the car and repairs, I had no more to pay so I traded in the car for a new vehicle, not wanting a payment so I used the remainder of the insurance. I took the repair bills to Kia and spoke with the manager John K. and he said that he would have to talk to the owner about a refund. He was supposed to call me the following day, but I had to call him and he said that they could not help me because it would not be beneficial to them to refund my money. So not only do they sell junk cars but they do not have any respect for Veterans, their spouses or their customers. I have never been so pissed off and disappointed in an establishment that would take advantage of a Veteran's widow.

After thousands of miles of travel, Ebony (2015 Expedition) needed maintenance. We are new to this…read morearea so I fired up Yelp looking for a Ford service place nearby. After finding Auto Nation, I made an appointment online and I was set. I arrived to my appointment on time, walkes in and was quickly greeted by Mike. He was polite and attentive. He got my car right in for diagsosis and directed me to their customer lounge, which had coffee, water and flavored drinks available. I sat down, put my tablet on their free wifi and did some work whike waiting. After about 20 minutes, Mike came back with a diagnosis and a price. I told him my extended warranty / service contract was going to cover it. I was going to call the company but he said he would take care of it. After about 5 minutes, that was all squared away and they were working on Ebony. It took about 90 minutes and Mike returned. He told me they did a multi-point inspection as well, no extra charge, and all was great with the car. He took me to the cashier, gave some closing pleasantries and he was on his way. The cashier was also polite and attentive. Within 4 or 5 mimutes I paid and was on my way. The whole experience was easy breezy and I was well taken care of. The only reason they do not get 5 stars from me is because they do not offer loaner cars. I would recommend Auto Nation and will use them again.

I had a good experience with the team at AutoNation, initially, but I have severe issues with the…read morefollow through on helping me get my trade-in paid off. I have called three times and they said no finance person is available. I left messages, and no one has returned my phone calls. I would go to another Ford dealership if you are trading in your vehicle, because they have promised me many things, but fail to follow through. Oh, make sure you check both of your FOBs before you take it. Come to find out that they probably gave me a different vehicle's FOB and they don't want to fix that problem either.

These awesomely good people that don't know me or vice versa from Adam I went above and beyond to…read morehelp me out with my vehicle needs they held on to a vehicle they could have sold over and over just to help me and my family out, that's like family in my book. Thanks again Best Offers Motors LLC.

Excellent Service department! Very punctual and treats their customers right!…read moreBought my new car there and they've given great service. Recommended. AutoNation, Ford, needs to take a lesson from their service department. They are terrible in my opinion.

So far the worst customer service experience I've ever had. I'll update this review once I actually…read moreget my car back. It's been nearly 4 months with no updates, call backs, nothing on the status of my vehicle. It was towed in for a national recall but to this date we have not received one update or any information about what they are actually doing to the vehicle. I discovered that the vehicle set on their lot for nearly a month because the previous service advisor failed to assign it to a technician. I've call numerous times about the status of the vehicle and always get the same response , " your service advisor is busy and will call you back". They have never called me back. The online chat is a joke. Same issue, we will have someone call you back. Never has happened. They have never once offered us a rental and we are going on 4 months without a vehicle. This has cost us thousands of dollars in additional expenses. The vehicle had 58k miles on it for goodness sake. Apparently Hyundai cannot stand behind their vehicles. It's almost laughable at this point. I understand if a motor replacement is required under the recall that takes time but we have no idea what is being done since no one has spoken to us expect one time to tell us they failed to assign it to a technician I'll update this review once I receive any updates but I don't have any confidence that this dealership will let us know.