I've taken my vehicle to Pep Boys several times over the course of the past year, and…read moreunfortunately, I have been disappointed with my service each time. Lack of communication is a big problem at this location. On a previous visit, I had my car towed in on a Sunday, at which time I called to let them know what the issue was. I followed up again on Monday morning, because I know that there is likely different staff on the weekdays. I was given an attitude and was told something along the lines of "I'll let the mechanics do their job". Then when I talked to them later that day, after already telling two people what the issue was, the person on the phone asked "so, uh, what's the problem with your vehicle?" Unbelievable. On that same topic, they aren't good about calling to let you know what is going on with your vehicle. If you don't make it a point to call in and check, you could be without your car even longer than expected. Also, on both of my previous two visits, they did not hold the appointment time that I scheduled. My car was not pulled in for nearly two hours after the appointment time on both occasions. It's pretty clear they have trouble staffing this location. On a previous visit, I brought my car in early on a weekday. My car was not finished, and I was told they couldn't complete it for another two days because the person who was a specialist in that area was going to be off. On top of these things, every service that I've had done has taken way longer than expected. I think they people that they have may be doing their best, but lack of capable mechanics along with poor communication result in unacceptable service. This is the closest auto repair place to me, and I've given them several chances, but I'm done with them now.

I highly recommend u don't go to this place. Management is terrible. Went in for simple oil change…read moredidn't no what they were doing drained my transmission fluid instead. So after an hour they messed up u think they would tell me absolutely not. Then after getting my car back all the lights come on check engine oil light mind u when I brought the car in didn't have one light on. After all that I had to take my car to the dealership to have them run a check on my car and pay outta pocket for there mistake.

Saved me thousands of dollars Spencer was the best. I highly recommend this company beyond…read moregrateful. Thank you so much.

My 2010 SS needed a new underhood fuse box and I found one through this supplier…read more 1. It took two weeks to get the part from NEW YORK to PENNSYLVANIA. 2. The price was adjusted upward 400% from comparable parts but I paid it because I needed it. 3. I drove 20 miles to pick it up only to discover that it was broken with a golf ball sized part of the box missing, still apparently worth 400% markup. My sales person was Brian Meddings. Do not use this person who works on markup and made good money on my part, but refused to have it overnighted to my location and made me call him several times to get status on this item. 4. The part was broken and my two week waiting period flushed.

I had my Audi brake's rotors and pads replaced at Dai Auto Repair. Kent and his team are very…read moreprofessional. I called to ask a quote before going. The price is very reasonable. I did make a few quotes before going and I can tell Kent is very honest and he really knows what the problems are. It's not surprising that an owner with a mechanical engineering degree, who started taking cars apart in high school and has owned his own garage for over 20 years, can do such a great job. Great place to add to your go-to garage list for people who lives in central NJ and Philadelphia area. Highly recommended.

I brought my car to Kent Dai 20 years ago after spending a fortune in repairs from other shops who…read moreonly claimed to fix my problem. Kent and his father (small shop then) fixed the problem, thoroughly explained the problem to me, and charged me not even half of what I expected them to charge! They were so helpful and genuine that I cried! I have been a loyal customer since then and have sent many of my family and friends to his shop with never a complaint from any of them. His shop is big and busy now but I get the same friendly service and he is still very "hands-on" with his customers. Love this place!

Friendly, quick service. Years of experience. Will definitely recommend paul for all your…read moreautomobile installations.

They installed a dash cam system in my Ram and did a very nice job, I was in and out in an hour,…read morethey also had done some stereo work on my other car years ago and did an amazing job.

I came to change my alternator first issue I came back car doesn't start second came the following…read moreday to my car leaking oil and they don't even help