I own 2018 BMW that had a strange vibration that I wanted a 2nd opinion on. Sam and Dylan were very…read morehelpful over the phone + in person, they were respectful. Technician were able to give me a diagnosis and did not charge me the whole hour to diagnose which was surprising! They gave me a tour of the shop as well. They seem to specialize in BMW/MINI of all generations. I'll come back in the future as needed specially because of the great customer service, fair pricing and they know their Bimmers. What's interesting is the shop front itself is simple but they have a huge shop in the back that is unseen from the street (White Horse Pike).

I hope they do good work because the rudeness level of the lady answering the phone is crazy…read more Called in to see if they're capable of doing a job on my vehicle and possibly get an estimate. Answered yes quickly. Then immediately went, "well I can't get you until Wednesday, bring the car Wednesday." Um... would I be able to get an estimate before scheduling? "Well I can't get you anything without you sending me the VIN and license plate. What did you want done again?" Not sure what my license plate has to do with an estimate since I gave her the make and model of my vehicle. Will knowing the license plate suddenly make the job more difficult? Then immediately went "send me the information, I gotta go I have customers here." Overall not a good impression for someone that's a first time customer. That lady either needs some help with the workload at the front desk, or needs customer service training.

I was new to the area and desperately looking for a reputable auto shop, boy am I glad I found this…read moreone. Admittedly I was nervous pulling behind a ramshackle house but luckily I didn't judge this place by the cover and neither should you. Took my 2018 Chevy Silverado 1500 here initially looking for just an oil change and tire rotation. Upon my own consideration and talking with the crew- got a 100,000 mile makeover done, transmission pan drop and top off, oil, brakes, rotors, diff fluid, brake fluid, and a handful of odds and ends. Quoted me HALF of what the dealership wanted, made useful (but not pushy) suggestions, and ultimately left me in charge, not trying to upsell me whatsoever. Got it all done in 2 days as I was on a time crunch and couldn't be without a car long for work. I will absolutely be returning.

Adding my review from 2025 on here because the one that was up for a year on google has…read moremysteriously vanished, along with the multiple other negative reviews this business had. ---------------------------------------------------------------------------------- Ward motors damaged my car and put my family at risk. I have been going to Ward because they are close by and have high ratings, but after 2024 I will not be going back and I do not recommend anyone else give them their business. I took my car in to have 4 new tires put on back around September, which Ward did. However shortly after this I began to notice a rumbling/helicopter-like sound coming from under my car. I brought it back to them, they put it up on the lift and determined I needed a new front right tire rod. We replaced this for $500, immediately after I left the shop I noticed the noise even louder than before. I called them right back and explained that the issue was still there, the guy said he couldn't hear anything when he took it for a test, so I brought it back the next day and he said he could hear it now. They put it back on the lift, and told me it was my rear control arm causing the wobbling. This was after $800 on tires and $500 on the tire rod, Bob said they'd work with me to fix the control arm. When they got back to me with a quote it was almost double what they originally estimated. Bob Ward assured me that the wobbling was not a safety issue, and not an immediate repair. I had concerns because Christmas was around the corner and we would be traveling. They said it would be OK, it was safe to drive, and we could fix it after the holidays. On Christmas Eve as I'm driving my family to my mother's for dinner, my rear passenger tire came off -while we were driving-. It sheared clean off and rolled down the road, thankfully we were not on the highway and I was able to quickly pull over or it would have been a disaster. The tire rolled all the way down the street, thankfully no pedestrians were out at the time and oncoming traffic was able to avoid it. I had my girlfriend and child in the car at the time. I immediately called Ward and left an understandably angry voice mail. We called AAA who towed the car to a family members house who is also a mechanic. Both the AAA tech and my mechanic said they've never seen anything like this, and the only way for it to have happened was for the lugnuts to have been insanely overtorked when my tire was put on. When Ward called me back the day after Christmas to talk about what happened it seemed like the whole thing was an inconvenience for them. Bob didn't take any responsibility, tried to play it off even though they are the only ones to touch this car. When I started mentioning how he put my family and child in danger he rose his voice and said "Will you shut the **** up?!" ....Now I don't know if Bob is just losing it with old age or something, but when your business almost injures a family and the customer calls upset, you don't curse them out. Common sense. My mechanic fixed the whole issue for 150 bucks while Ward was happy continually having me come back in for work that not only did not solve my problem, but caused it. Update: they take no responsibility for any of this despite being my only mechanic for years, but did offer a whopping $150 to cover my mechanic fixing it in "good faith" that I declined.

I came into Mulhern's for a squealing belt that I had been plagued with for weeks. I have driven…read morepast Mulhern's in the past and decided to give the shop a chance. My past experience with mechanics has been that I've been misled, repairs did not resolve the problems, or repairs have been unreasonably expensive. This was NOT the case at Mulhern's. Throughout my entire repair experience, Bob (who is the owner) was extremely courteous and professional. He clearly communicated with me and was very transparent. He shows genuine care for you as a customer and your car concerns. When I brought my car into the shop, Bob assured me that they would look into my belt complaints and reassured me that they would take a look at the vehicle overall and follow-up with an estimate. I received a follow-up call that day with the cost of repairs and was even alerted to a broken rear brake light which they would also replace. The repair costs were fair and affordable. Once repairs were complete, Bob explained in layman terms what had been wrong with my vehicle (it was the belts!) and, to my surprise, showed me the cracked belts that had caused the squealing. Bob also had a prepared list of his evaluation of my tires, brakes, battery power and other potential issues to keep an eye on for future repairs and the most urgent issues. I had recently had body work after an accident and he flagged missing clips on my bumper. I never felt pressured to make any additional repairs that day. I have an older vehicle, and even with my diligence, I am always concerned about unexpected repairs. Bob made me feel confident about the condition of my car and getting back on the road. Before I left, I was even given a free ice scraper which came in handy in the icing rain that morning! It's been one week and things are still all quiet. Thank you to Bob and your staff for taking care of my car!! Next time I have a car issue, I know where to go.

Always able to get my car in for service in a timely manner. Friendly, kind, always offering a…read moredrink even if I'm just dropping off-Yvonne offers a drink to go! Reliable repairs, fair prices, reviews every possible concern and when it may need to be addressed in future, contacts you for authorization for any repair. Cannot recommend enough!

Went in to get my rear brakes fixed. He told me he could fix it right on the spot. So I agreed. The…read moreparts took a little long to get in but I was fine with that since he was doing the work as soon as I walked in. He doesn't quote me anything and maybe an hour and 30 mins goes by he comes back with a price. It was around 200 dollars. I notice he was kinda in a hurry to leave. The store closes at 3:30pm and me and him left at the same time around 3pm. I don't know maybe I was his last client of the day. Still have the same problem rear brakes are still bad and it almost seems like no work was done. Didn't show me the new parts that he got for the car nor did he show me the bad or old parts. I got recommended to come here and I don't know there haven't been any more recent reviews since this one I guess.

My husband went here in the morning a few minutes after listed open hours and no one was there- he…read morewaited 20 minutes and no one showed up or answered the phone. A few hours later I called and they picked up and I told him I would be there between 2-3PM for a simple oil change and he said he would be there until 3. I arrived at 2:30 but no one was there and no one answered the phone. I waited until 3 but no one ever showed up. It really put me in a bind. This is no way to do business, if you have business hours honor them.

Wow, these guys are incredible. I bought a used car 8 months ago and since early April I have had…read moreit in an out of the shop. My local guy, who I have used for years, gave up on it after 4 attempts and off to Charlie's Auto Service I went, even though it is 35 minutes from my home in Woodstown. All I can say is these guys DON'T quit. I was considering trading the car in because it was so unreliable. Thanks to Charlie's Auto Service I am confidently back on the road and loving my car again. They put forth extra effort to find a solution. I have never been so happy about getting a car repaired. Thanks a million..

I was told by Gormleys Auto to take my vehicle here for some minor issues…read moreOut of the three issues I was having they only fixed one and created 3 issues that I was not having before I went to them The owner Charlie is a condescending game playing liar always saying what his son is going to fix and clearly the son has not been properly trained at all he couldn't even fix a faulty key fob or think to just order a new one after 4 tries to fix it. By the way the key fob still doesn't work the check engine light is still on as well as other indicators that they caused. I had a 2013 with 159000 miles on it I had a mechanic tell me the truck was in good condition. After taking it to Charlie's I had to pay it off and get rid of it they messed my truck up and kept acting like they were fixing it but in reality they were causing more issues this is a horrible auto shop and if you want stress and headaches along with empty promises lies and unskilled mechanics breaking things that were not broken and unable to fix the issues this is the best place for you!!! oh I almost forgot and charging fees for their disgusting horrible service!

We have had our cars and vans serviced with Naz for the past five years. We have never been…read moredisappointed and in fact after every service, we think they've outdone themselves again. John (Naz) the founder still works under the cars on the floor and at his desk in the office.

How many mechanics does it take to screw in a light bulb....and how much should you pay them to do…read moreit? I called pep boys, Chevy dealerships and Firestone. Some places said there was a 1 hour plus wait, others said the charge was over 60 dollars! I have a basic 4 cylinder car that doesn't require anything fancy. Heck, if I had the tools I'd change the darn light myself. So I called Naz, nice little place that has evening hours. I told them the sun is setting, my light bulb is out, and all the other places I called are being ridiculous. The person I spoke with warmly reassured me that changing my light is simple, he'd pull a mechanic off another job and have the whole thing done in 20 minutes. He even chuckled at the stories I told him about the other places. You'd think I had spiffy Audi light! I came here, basic small shop, filled with car maintenance tips and a friendly staff. There's a TV in the waiting room. Next door there is a subway, shop rite, and a few other things so you could always wonder off if you were coming in for the works. When my light was replaced, they advised my oil change sticker was over due, but I declined the oil change because I monitor it using the gage on the dash. I thought that was friendly of them to ask. Good place, I'd go back here again.

I like that the staff knows me because I've been going there for so long. I don't have to give any…read moreinfo at check in and they know my car so well because of the years I've been going.

Didn't have the experience with the problem. It was an electrical issue which I believe was over…read moretheir head. I paid $300. For a repair that lasted only 10 days. Returned the car, after 2 days they still haven't found out the problem. I got my car back and that's it. Would not recommend this shop.

Unfortunately, had brake work done and they left a lug nut off. Mistakes happen but acted as if not…read morea big deal. Not Bobs garage anymore.

YOU ALMOST KILLED ME!!!! Get ready for the bad reviews. And…read moreif I don't get my money back, they will keep coming. I'll keep telling my 800k followers. A year ago I took my car here, turns out I found out recently they fired a ton of staff and their previous manager. My car randomly shut off yesterday in the middle of the highway and I almost died. Turns out these corrupt evil people at this business put in the wrong battery and then they finagle it to make it fit. Please see pictures. They risk my life and almost killed me. They put a cap over it, even crack, the battery holder and much more. Absolutely disgusted with this place. Not to mention they are very mean inside. Never had one pleasant person. Stay away!