DO NOT TRUST. DO NOT TRUST. DO NOT TRUST…read more We had a huge incident with this mechanic. I think it's important to detail exactly what occured and the kind of person that owner Rodney Chaffin is. We had some work done on our brakes earlier in July by a new mechanic, as the issue was pressing. That mechanic informed us the brake pads were worn and would need to be replaced soon, but not immediately. About ten miles after getting it out of that shop, it stopped moving. It ABS was locked up, and I believed the mechanic may have accidentally caused the problem. Accidents happen, and not wanting to tell them they'd made a mistake without being sure, I took it into this shop for a second opinion. We wanted a diagnosis and a diagnosis alone. We would have paid for this, it was agreed upon. However, after a week, he informed my wife he'd changed the brake pads "because it needed to be done." Of course, we knew the brake pads would need work. Our usual mechanic was unavailable for weeks. It was not pressing enough to need immediate repair, so we decided we would wait until he was open. I needed the diagnosis ASAP though, as I needed to know if the issue had been caused by the previous work. We did not want him to, as he later claimed, "bad mouth" another mechanic, just the truth. My wife pushed back and asked him how much the repair would cost. He said he didn't know and would call her back "in a couple of minutes". He did not. At this point, I had not yet interacted with Rodney. He did not know I existed. He had dealt only with my wife. So the next day, after waiting until after their lunch period with no call, I reached out to him. The intention was to have a calm but firm conversation about my rights as a consumer and the illegal action he had taken. I was not going to pay for unauthorized work. Rodney, if you read this, all you had to do was call. Tell us about the brakes, we would've told you we knew and were getting it taken care of. You took it upon yourself to make the decision that should have been mine. You acted as though you did it from the goodness of your heart, but good acts don't have price tags. You thought my wife would be too intimated or dumb to question it. She's not. If he had let me finish, my intention was to pay for the diagnosis and a second repair to the ABS he believed would fix the problem. Unfortunately, Rodney's personality flipped on a dime. He interrupted me and demanded I come take my vehicle. I asked if he was willing to let me drive it off the lot. He said no, not until he removed the ABS fix. That was fine, I just wanted my van back at this point. I got a ride over and entered the store. I patiently waited while he spoke on the phone. When he was done, I demanded my keys, and asked if he thought we wouldn't catch on. He told me my keys were in the van and that he was in the process of putting the old brakes on. Now, this is a salvage yard, and Rodney had already proven himself to be untrustworthy and willing to do shady things. I have no way of knowing if they're the same brake pads. Things quickly escalated from there. Rodney came around the desk and, in an attempt to intimidate me, got as close as possible and stared down at me. He's a big guy, and I'm short, so he's got a good foot on me. He called me a loser and a mooch, I called him a crook. At this point the two women in the office had started demanding I leave, and though we argued a bit more, I did. Not trusting him with my vehicle, I stood outside the garage door and quietly observed. I thought it might be worthwhile to take a photo of it being worked on again, but this upset Rodney. He came out of the garage, demanding I wait in the truck that had brought me. I refused. We argued some more, and he told his mechanic to stop work and finally released the vehicle, though the brake lines had not yet been bled. Rodney, I will apologize to you and the women in the office for my temper. I should not have let my disrespect for you as a mechanic become disrespect for you as a person. But you are a bad mechanic. People need to know before you pull this on them too.

Had a car emergency this month where I needed a engine. They found an engine for me at a good price…read moreand quoted a reasonable price to put it in. Finished the job in a reasonable time and it runs great. Couldn't have asked for better service and would recommend them to anyone needing services.

Best vehicle on the market, and I really love the dealership compared to others. Worth the drive…read morefrom out of state. If you want the safest vehicle, definitely stick with a full size range rover. In comparison to a diesel, this saved my hip from being replaced. If you're not driving a Rolls Royce, it's Range Rover for the win.

I had a wonderful experience with Alex Di Lucca of Land Rover of Wichita. He was extremely helpful…read morefrom start to finish as I was coming in from out of town, so I had a lot of questions and conversations with him prior to the purchase which he was always quick and efficient with. The vehicle I purchased was a trade-in and a couple of interior pieces were missing, and he had them promptly ordered and shipped to me after purchase. The price was also reasonable compared to similar vehicles of the same year and model as I was looking for at other dealerships. It also helps that I LOVE MY NEW VEHICLE!!! 10/10 would recommend this dealership.

If you are going in for service make sure you ask for Tara Lehoux!…read more She treated me fantastic! Best advisor ever.

Was in Wichita from out of town and had break noise. They were able to get us in to check it out…read more Excellent work and experience. Great service department!

3 hours into our move my Fiancés car broke down in Wichita. Tim was literally the only guy i could…read moreget on the phone since it was a holiday weekend. He picked up right away, from the very beginning he was incredibly helpful. He was open and honest about all pricing, and was even teaching me what he was doing on the car so i could learn for future sake. I highly recommend to anyone who needs a repair, he got us on the road very quickly!

Worst service experience ever. Charged me $200 and said it was a mat causing the issue as to why my…read moreliftgate wouldn't open. So why did i get charged if you didn't FIX anything... Now it is not working again and they are saying it will be $1100?? What about the $200 i already paid you for NOT fixing anything. Did you not run the same diagnostics a month ago when i brought it in? I will not buy another Infiniti and this is my 4th. Service has really gone down after Mike Amos left the service department. They jack up the prices and I have made multiple trips for the same issue..... Until they figure out they need to make some serious customer service / mgmt. changes steer clear from Eddy's Infiniti service!

Nothing has changed. No more contact from Eddy's other than to ask me to complete yet another…read moresurvey and offer me specials on the same service that I was just dissatisfied with. Have had no personal contact with anyone else from Eddy's.

Mark from Moblie Diesel gets 10 stars from me. Not only did he know what was wrong with my truck,…read morebut he fixed it immediately. I would call him at anythime to do any work I need done on my 2008 F250 6.4l diesel engine.....give him a call.

Fantastic assistance from Josh. thank you so much for getting me up and running! Was able to…read morediagnose it and fix it in a timely manner. thank you so much!!!

Tear down and rebuild of my 2000 gmc Sierra 1500 rear axle. Did the job and communicated well…read morethroughout the process.

Mr Derek is a great person. He is honest, professional, patient, reliable and considerate. He goes…read moreabove and beyond in his work. When my car broke down and I was stuck on the side of the road, he still went beyond his mechanic duties to check on me and offered me a ride home free of charge with the help of his colleague Mr Dustin. Mr Derek does not upsell and does not give BS; he is transparent and candid about the diagnosis process, the repairs, and the quotes. He offered to run simple tests on batteries and inspections of the car for me for free. He also responds quickly to requests, questions via Yelp and phone. My alternator of the car was bad and Mr Derek gave me two options: remanufactured and OEM. He clearly explained what the pros and cons of each one and respected my decision. The issue was fixed within 2 days. The value is reasonable. And Mr Derek takes really good care of his customers. I highly highly recommend him.

I was referred to Avery Automotive by a coworker and required some routine maintenance on my SUV. I…read morecontacted Brendan Avery (owner) to schedule my appointment for Tuesday, 2 January 2024. I was greeted by Brendan upon arrival and checked-in with Bryan at the front desk. The process was quick and easy, it took less than 2 minutes and I was seated in the waiting area. I was immediately impressed with the friendly and professional staff. The waiting room was spotless with plenty of auto magazines to keep me occupied during my wait. I met Zach and Mike, the automotive technicians and had an opportunity to ask questions and get their expert advice on my SUV service. Mike noted that one of my front wiper blades was worn out and the set needed to be replaced. Great catch just in time for the winder weather! Mike even took a picure of the worn wiper blade for my service paperwork, above and beyond what the 'big' dealerships do. Brendan (owner) and the entire Avery team was great, the technicians answered all of questions and the billing charge was very reasonable. Avery Automotive provides 'old fashioned quality service, with honesty and integrity. I will be a customer for life and give them my HIGHEST recommendation anyone's automotive service needs.

Came here to get a tire patched, the staff was super friendly, and had it done much sooner than I…read moreexpected! Great work