I am not easy when it comes to buying a new car. When it comes to buying two, I can turn into "The…read moreWicked Witch of the Midwest." It's a lot of money and a ton of details to decide upon. Our negotiation would hardly even qualify as that because the GM, our salesman, and the finance manager were upfront, honest, and problem solving for us the moment we ran into roadblocks. As a business owner, we have purchased at least 10cars at another dealership over the past 25 years, so we ended up at Eddie's due to an acquaintance and our son's recommendation. I didn't intend to stay--it was a courtesy visit. Their absolute integrity, genuine care for our best needs was absolutely remarkable. They gave us more care than we deserved and I will never forget how valued they made me feel.

Updating my review. DO NOT SHOP FOR A CAR HERE OR ANY EDDYS AT ALL UNLESS YOU WANT TO BE SCAMMED…read more After looking through our paperwork it seems the price offered via email from the "boss" was not honored, nor was the rate that was offered. Did not get the extra $1500 for the trade in, nor the down payment match they advertised. No where in the email did it say any conditions applied to receive the price, or interest rate. Was supposed to be 29,999. Sales contract shows 34,880. Seriously deceptive and scammy. The special financing was offered by VW credit, whom Eddys did not even run my credit though as I would see it as a hard inquiry. They went with a local credit union (who I was already pre approved for) I'm assuming because they get a kick back for sending the loans to. Was also supposed to get a call to schedule an appointment for interior warranty, never got a call. I have reached out to resolve the issue and was told "the paperwork can be confusing." Yet the new FTC CARS rule explicitly states "clearly and conspicuously". The only thing confusing about this situation is how I will end up paying nearly 60k for a Volkswagen Tiguan, would've got a NEW BMW for that! I have purchased cars from Walser (both Audi and Mercedes) and have NEVER been treated the way these "people" have treated me. Seriously, take your business to Walser or anywhere else the STEVENS don't have a hand

Stay away from this dealer! Purchased a 2004 mustang mach 1 with 5,500 from this dealer I live in…read moreCalifornia and spoke with a salesmen named Kris. He sent me a ton of pictures and we even FaceTimed and went over the car, I had said that if there are issues with the car to let me know that it wouldn't be a deal breaker and that I just didn't want surprises. He assured me there wasn't anything wrong and that the car was in showroom condition with the amount of miles and from the pictures I took his word for it. My wife and I purchased plane tickets and flew in and were met at the airport by Chris. He informed me that they had taken the car to get the windows tinted which I thought was odd since that was never discussed. We get to the dealer and the car looks to be in amazing shape with a few scratches on the paint which were never pointed out but hey it's a 2004 stuff happens, next thing we notice is the passenger window is off track and stick up above the weatherstrip. This bothered me and when I asked why we weren't told about it he said he didn't notice it. After discussing it with my wife we decided we weren't going to let a window ruin the deal so we went through with the purchase we paid cash. The car drove great home on the 1,400+ mile trip home to Southern California. After a week at home the check engine light came on and thinking it might be the seal on the gas cap was bad I replaced it with no luck. We took it to a trusted mechanic who found the charcoal canister was leaking and needed replaced along with a few hoses in the evap system near the gas tank. $600.00 dollars later the check engine light was fixed and we had to put a few miles on it in order to get the car smogged. As we were pulling into the same mechanic to get the car smogged the check engine light came back on. (if you are from a state that requires smog you cannot have the car smogged with a check engine light) so back to further inspection the smoke test showed there was a leak coming from the top of the gas tank. After removing the tank you could see where the tank was replaced and silicone was used to try to keep the tank from leaking vapors from the fuel pump and roll over valve. At this point my wife ran a carfax and we found it showed this dealer had replaced the fuel tank and patched it so that they could sell it. I reached out to the dealer numerous times and couldn't ever get anyone on the phone or get someone to call me back. After speaking with a lady in finance I told her the situation and said all we wanted was them to help in the cost to repair since we gave them there asking price and they did a horrible job at fixing the tank. She took my message and said she will get back to me, she did that same day and said she spoke to the store manager and he said they are not responsible and to take them to court if we would like. That's the type of place this is. I have purchased countless vehicles from dealers all over Southern California and I would never think the most corrupt one would be from Wichita,Ks. There are some things I wish we would have done better in this purchase but to not even have someone get back to us when we can't even register the car in our name because they knew what they did is beyond sheisty. So if you are thinking about purchasing a new or used car from this dealer, they will be nice to you because they are getting your hard earned money but once you leave they could give 2 shots about you.

We want to thank Christie Gift for her exceptional expertise, guidance, and graciousness as we…read moreacquired our most recent vehicle. We first met Christie in June 2019 when we visited our very first-ever Lincoln dealership. She was incredibly knowledgeable about the full array of Lincoln products and introduced us to the Navigator. She made a fantastic impression on us and, although we were not yet ready to purchase a vehicle, we were grateful for her patience and diligence in equipping us with information on the brand, vehicle and dealership. Fast-forward to December 2022 when we were ready to make our first Lincoln purchase, Christie was our sales representative of choice. She welcomed us back with the utmost hospitality and skillfully shepherded us through the process of selecting the right vehicle to meet our needs and requirements. She was an exemplary ambassador for the Lincoln brand as well as for the dealership while also advocating on our behalf regarding a few elements that were vital to the transaction. Christie expertly handled all aspects of this transaction and was diligent in her communications across all parties - especially with her leadership and with us. As we reflect on the many vehicle purchases we have made in our lifetimes, we agree that Christie's integrity and professionalism are unparalleled in our experience and her forthright manner was a breath of fresh air. We are also grateful that Christie's graciousness also extended to her thoroughness in teaching us about all of the many bells and whistles associated with our new vehicle - especially all of the tech. Bravo to Christie for her outstanding performance and we commend her for being an exemplary ambassador for the Lincoln brand and the dealership. We wholeheartedly endorse any recognition Eddy's Lincoln can bestow upon her. We are truly grateful to have been in her care.

Have had an oil change and now repairs done here. When I went in for repairs today, they quickly…read moregot my care in and figured out what was wrong: I had a bubble on the tire on the axle side that I couldn't see, and a bent tire rim that I could see. They found me a new tire and quoted me a price on all the repairs today. I had to go back a couple hours later when the tire got delivered, but I used their iPhone app to get a $25 off $100 discount! I highly recommend them! Fast, friendly, and fair!

Can't get anyone to return calls or emails. I used the number and email listed on the shop's…read morewebsite. Busy is understandable, but just plain silence likely means you wouldn't render adequate service anyway. If you're so busy you can't keep up, hire more people. If you can't hire more people, then you're just doing business wrong. If this review prompts an owner response, my only question is why did this matter more than my initial inquiry?

Great people and a very nice dealership! They make you feel welcome and they truly appreciate…read moreyour business.

excellent service we've been bringing in all the cars in our household and received the best…read morecustomer service ever especially from the technician Jacob Farris and the rest of the team. Great job.

Corey came right out to help us. I told him what I wanted, he showed us what he had. He brought…read moreout the keys showed us the best features. Added the hitch i needed. And just like that I got my a beautiful Santa Fe with 0.99% interest! They whole staff was really friendly. Thanks guys!

Took my Hyundai Sonata for an oil change. It was one of the best oil change service done on our…read moreHyundai! Jason Smith was very helpful and attentive to operating issues of the car. After driving the car off the lot, I was impressed that it ran better and still does have several months since the service. Will definitely return for an oil change--may be more expensive than other companies but I believe Hyundai service technicians know their cars!

first I was grateful they could locate the problem indicated by engine light fuel pump needed…read more while I'm there suggest 75000 check. 600 miles from home and 300 more to go to my destination. work done that day. happy. when I get home a week later my mechanic friend couldn't believe they didn't even clean up my obvious corroded battery. on the invoice he also explained the hours were unusually long considering once the engine is apart hours don't need to be added for each service. so after calling a few times I did not get a return call from the manager to credit me something!! after spending $2343.75

Nick was awesome they got me with the monthly payment I wanted and everything went smoothly!read more

very courteous and helpful this is my second car I bought through Drivetime at this location in…read moreWichita Kansas. The staff was excellent. I got special Ethiopian and repeat Customer and a tremendous Toyota Camry. Thank you, Drivetime.

From the time of first contact with this dealership it only took 6 days until we were driving down…read morethe road most of the days were because I lived 135 mi from them and had to wait till a day off. The energy is really high at this dealership they are out the police and will do all they can to make sure you are happy. From greeting you at the door to finishing and walking you through your car excellent experience. If you're looking for a newer model used car this is the place to go

Tear down and rebuild of my 2000 gmc Sierra 1500 rear axle. Did the job and communicated well…read morethroughout the process.

Mr Derek is a great person. He is honest, professional, patient, reliable and considerate. He goes…read moreabove and beyond in his work. When my car broke down and I was stuck on the side of the road, he still went beyond his mechanic duties to check on me and offered me a ride home free of charge with the help of his colleague Mr Dustin. Mr Derek does not upsell and does not give BS; he is transparent and candid about the diagnosis process, the repairs, and the quotes. He offered to run simple tests on batteries and inspections of the car for me for free. He also responds quickly to requests, questions via Yelp and phone. My alternator of the car was bad and Mr Derek gave me two options: remanufactured and OEM. He clearly explained what the pros and cons of each one and respected my decision. The issue was fixed within 2 days. The value is reasonable. And Mr Derek takes really good care of his customers. I highly highly recommend him.