On Sat, 7 Apr. I had taken my battery to Dumphries Auto zone for battery replacement due to the vehicle not starting. Rep said that battery would have to tested. An hr. later I was notified that the battery was charged and good. I had my doubts but took my battery home and put it in vehicle. Sunday I started my vehicle but engine kind of lagged but finally turned over. I drove for an hour and came home. Monday went out and of course vehicle would not start. Jumped it off and headed out and then the alternator light came on. I thought that maybe the rep was right. I contacted my dealership to have them run a diagnostic test. They ran the test and the diagnostics passed but battery failed the load test. Dealership said alternator light probably came on due to alternator working harder to keep battery charged. Being I was in Spotsylvania, I decided to go to the nearest Auto Zone to get a replacement. I went to Spotsylvania Auto Zone and the rep, said she was a manager and could not provide a new battery until they tested it. I explained that it had already been tested and was told by Auto Zone rep in Dumphries that battery was good but in reality battery would not hold charge and that diagnostic test was conducted and passed but battery load test failed. I even showed her the paperwork from the dealership. She did not care as long as their battery tester provided a Green light. We went back and forth and she said she could get someone higher up to see if they would replace the battery. I said that would be great. I waited for 10 minutes and no one ever came back outside so I left. Luckily there is more than one Auto Zone so I contacted Dumphries again and spoke with the manager. Thank goodness he had common sense and replaced my battery and I explained to him the money that I had wasted just to prove that the battery even though it may have read "Good", was actually bad and would not hold a charge. My vehicle starts every time now. To the manager in Spotsylvania, please listen to your customers, I am 60 not 16, this is not my first time dealing with car batteries. No customer wants to spend extra money when not needed or waste their time and the customer has the proof showing the battery is bad, but they would not even look at it. In the end I got my under warranty battery replaced and the only thing that you and Auto Zone accomplished was turning a lifelong Auto Zone customer into a non- Auto Zone customer. Keep up the great work. read more

I went to the AutoZone in Locust Grove, Va. l left my wallet behind by accident. The employees stole $70 out of it. They said it was found in parking lot bit I left it with cashier. YOU DON'T STEAL FROM LOYAL CUSTOMERS. I WILL NEVER SHOP AT AN AUTOZONE AGAIN!! read more

Not very helpful...can't look up basic info about a car and offer a compatible product

I'm not real sure who is at fault, but there is blame enough to be shared. I went into Autozone at Chancellor Center the day before yesterday and talked with them about buying a remanufactured engine. After getting home and reading about it on their website I decided to buy it. It seemed like a fair price even though maybe a few dollars higher than other places. I went to the store today and talked with them about the engine and we looked it up on their computer. It showed the engine would be delivered on about the 22nd of March. I said okay and paid a little over $3000 for the engine that was shown on their website. This included a core charge. I have to admit I was a little put of by them not offering a military veterans discount. I read where they give discounts on items that are offered at regular prices; which this was. But anyway I paid in full and came home. About 2 hours later I get a call from them saying that engine isn't available but one just like it is - the kicker is it's a thousand dollars more. I asked what the difference was between the two engines and was told they were the same but carried a different part number. I asked what the advantage was to spend the extra $1000 dollars and was told it was the same type of engine. The engine I bought is still being offered at the price I paid on Autozone's website. To me this sounds like a Bait and Switch but I'm not sure about what is the switch to; other than to give them a $1000.00 more money. If it's not available shouldn't Autozone either take it off their website and at least let the stores know it's not available at the listed price. The young man that helped me was very apologetic and I don't feel it's his fault, but I do find that the business practices of Autozone are very UNPROFESSIONAL to allow this to happen. And so much for their Military Discount. This Old Marine Vietnam Marine isn't Happy... read more

Sara is a beast. She helped me with my battery and made it so easy. Great overall experience!

UPDATE: The excellent customer service that I received in 9/27/2014 was not a fluke. I returned to this location when I needed a new windshield wiper and the cashier woman was helpful in locating the correct wiper for my car and again installed it on my car in about 45-seconds. It cost under $12. Thrilled with the price, getting the job done, and excellent customer service. Highly recommend and will continue to drive out of my way to get to this location. Been driving around with a burned out light bulb for three+ months and finally stopped by to get a replacement. I was hoping they would replace the bulb for me too because I've never replaced a bulb and this car had never needed a replacement. There was a long line, lots of people in line. I couldn't even tell the guy which type of light was out or what type it was. The guy walked me out to my car, helped me figure it out, found the bulb I needed, and went back out to my car to put the bulb in. $6 and I have another bulb for the future. Polite, helpful, saved me $$ in a potential ticket. Would definitely recommend this location. read more

A few years ago a bearing started going bad on my car. I purchased a Timken bearing and installed it. A year later the other side started to go. I stopped in autozone but they didn't have any timken bearings in stock. The young lady told me the duralast brand was in stock and half the price. I nervously explained I really liked Timken cause I knew they made good bearings. The young lady assured me duralast was really good and they come backed by a life time warranty. Life time?!?! How does that work i asked. She explained if the part goes bad bring it back in for a replacement part or full refund. How could I lose?!?! Half the price and a life time warranty!!! Well 4 years later the duralast started growling. So I pulled it off the car put it back in the box that I saved. Headed into the same store I bought it. Turns out life time warranty in AutoZone means 1 year. I couldn't be mad, I purchased a cheap piece of junk bearing and got exactly that. Lesson learned. read more