On Sat, 7 Apr. I had taken my battery to Dumphries Auto zone for battery replacement due to the…read morevehicle not starting. Rep said that battery would have to tested. An hr. later I was notified that the battery was charged and good. I had my doubts but took my battery home and put it in vehicle. Sunday I started my vehicle but engine kind of lagged but finally turned over. I drove for an hour and came home. Monday went out and of course vehicle would not start. Jumped it off and headed out and then the alternator light came on. I thought that maybe the rep was right. I contacted my dealership to have them run a diagnostic test. They ran the test and the diagnostics passed but battery failed the load test. Dealership said alternator light probably came on due to alternator working harder to keep battery charged. Being I was in Spotsylvania, I decided to go to the nearest Auto Zone to get a replacement. I went to Spotsylvania Auto Zone and the rep, said she was a manager and could not provide a new battery until they tested it. I explained that it had already been tested and was told by Auto Zone rep in Dumphries that battery was good but in reality battery would not hold charge and that diagnostic test was conducted and passed but battery load test failed. I even showed her the paperwork from the dealership. She did not care as long as their battery tester provided a Green light. We went back and forth and she said she could get someone higher up to see if they would replace the battery. I said that would be great. I waited for 10 minutes and no one ever came back outside so I left. Luckily there is more than one Auto Zone so I contacted Dumphries again and spoke with the manager. Thank goodness he had common sense and replaced my battery and I explained to him the money that I had wasted just to prove that the battery even though it may have read "Good", was actually bad and would not hold a charge. My vehicle starts every time now. To the manager in Spotsylvania, please listen to your customers, I am 60 not 16, this is not my first time dealing with car batteries. No customer wants to spend extra money when not needed or waste their time and the customer has the proof showing the battery is bad, but they would not even look at it. In the end I got my under warranty battery replaced and the only thing that you and Auto Zone accomplished was turning a lifelong Auto Zone customer into a non- Auto Zone customer. Keep up the great work.

I went to the AutoZone in Locust Grove, Va. l left my wallet behind by accident. The employees…read morestole $70 out of it. They said it was found in parking lot bit I left it with cashier. YOU DON'T STEAL FROM LOYAL CUSTOMERS. I WILL NEVER SHOP AT AN AUTOZONE AGAIN!!

Great service! I bought a tail light and they replaced it quickly and were very polite…read more My cashiers name was Nathan and he was great.

The worst costumer service in my life, on 9/15/2026 around 5 pm I went to your store #3936 2005…read morePlank rd Fredericksburg Va to buy a lightbulbs for my car, as soon as I walk in in to the store you could see a color woman think her name was Natasha with a nasty attitude said What do you need, I say a lightbulb for my honda Ridgerline and she replied like a stupid FOR WHO???? I say lightbulb and she said ok this way, I told her you can give me the number so I can go get it, she ignored me, she grab one without telling me the price, I said what's my options and she said from good to bag, and this is have way, in a tone of voice demanding and sarcastic. I didn't know you sell BAD LIGHTBULBS. And the moment to pay she didn't ask me for my phone number for my rewards, and went to my car frustrated , I never been so disrespectful before in such a way she make me feel not welcome, who knows maybe because of my ethnicity and top of that she gave me the wrong item. At this point I decided to call back to the store an d speak with the manager, I think a Spanish guy he didn't apologize he didn't even care, when I found out she gave me the wrong part I decided to call again, this time I speak with other manager this one so different then the previous one, he apologize for such a behavior. Its been more then 3 days and still remember and hurts.... how a person can ruin your day. The question is why you hire somebody with nothing or 0 skills in a auto parts, person who is unhappy, and looks so getto. Also I decided to cancel my commercial account because Im not coming back to that store again...

I went to Auto Zone because Advanced Auto Parts didn't have the part I was looking for but instead…read morewas attempting to sell something I didn't need. I went to Auto Zone on Mine Rd located across from O'Reilly Auto Parts and diagonally from McDonald's. Everything so organized there. I was able to find the part needed for my Toyota Avalon, serpentine belt pulley with the assistance of Tech Darian. He didn't try to sell me any extra parts. He was friendly, attentive and knowledgeable. Though the part had to be order in which he immediately put that invoice in and I received it the very next day. I will definitely continue doing business with this location.

Brad & Ron where great help! They assisted me with putting abti freeze in my car , great service i…read morewish they would allow them to take a tip they earned it for sure!

I come to this store because they are so friendly and helpful. I'm 72 and I needed assistance with…read morecodes, reattaching my rear view mirror and my windshield wipers. They did everything they could to help me. All businesses should look to the Autozone as their operational standard. This location is great!

I was speaking with the manager Josh and though I've lived in the area for less than a month and…read morehave been to a handful of stores, today it felt like home. I realized it always feels like home the moment I connect with the local AutoZone. It was the same in Stafford and Woodbridge. I only regret I never left a review for all of their assistance through the years. So my first visit to this location, I want to say Thank you so much Josh, your staff is great. Helpful, patient, professional and hospitable. Part of the reason I've opted to work on my cars rather than send them to the shop is because of the experience. There was a kid helping me (forget his name), awesome guy, I said I bet you learn a lot here. He said "Ive been around cars since I was a kid." Brought back memories for myself. Well here's to a new beginning for me and thanks in advance for the mechanical crisis I'm going lean on you all with.

Laurance provided great customer service and helped me retain some rewards I didn't know I had…read morepiled up through the app! I highly recommend this location for their personable staff and friendly attitude. A+

They are more pricier than O'Reilly's. Also, I personally like the customer service better at OR's.read more

We noticed that a headlight was out, at about 9:00 pm. Major props to this store for being open…read moretill 10:00 pm on a Wednesday night!!! That's a true measure of worth when a store is open late. Robert hooked us up with the right lamp immediately, and with a sense of humor and great competence. He went above and beyond! If everyone was like Robert, our community would excel! 5/15/24

Years of great service from this O'Reilly's location. Friendly and knowledgeable staff that will…read morealways rush to help with anything you might need.

I took my car to several mechanics in the area, F Midas. I was told me I needed ball joints and…read morerack and pinion. $2500.00 Turns out none of that needed to be fixed. Some minor things that's all. Saved me $2000. I found them polite very helpful and most of all HONOST. I have an appointment next week. I highly recommend calling in advance, they love walk inside but they are very busy. Maybe because they are so HONOST est.1939 Thanks Mullens garage.

Great to have a service center that has been kept in the family!…read more Ian and all the staff are amazing. Greatest recommendation, from a client who has been having many vehicles serviced here over the last 10 years!! We have been taking our vehicles here for two years now. They are honest, tell you want best recommendations are needed in order of safety. Easy to work with in all areas -customer service to repairs. The value of parts and labor are right on point, especially with the skills needed to maintain these vehicles on the market. Ian and Staff - Keep up the great work and friendly smiles!

This is a well-managed shop. The team worked with me on an electrical issue with my truck. The…read moremanager directly helped me get things running well and the staff had great customer service. Great place to stop by and if you're asking for anything out of the ordinary be sure to let management know and they will help.

Pleasantly surprised! Prompt service. Promptly greeted. Kept me well informed. Thank you.read more

Do from the lack of expertise in tuning he has a guy from Texas doing it all over a computer which…read moredoesn't give him the opportunity to be Hands-On the tuner is actually good the shop is complete trash . I'm $7,000 in damages and owner mike will lie and scam to get his way.. BEWARE

Tune was rich according to my new tuner from their baseline. Landon, the tuner, does not know what…read morehe is doing. Was told come back in 500 miles for an ethanol tune. Don't know why. Meth kit - has no leaks works fine, wired to a fuse that has power even when car is off. Drains battery if not turned off with the car. Front splitter was missing bolts even with hardware provided only hanging on from canards. Splitter was flapping at 100+; destroyed my $1,100 splitter and $250 front grill. Was told my front accessory drive bolts were loose - they were not I torqued to spec. They proceeded to hit all the bolts with an impact, breaking my AC compressor bolt which the belt pulled the AC line towards my header. Cost $1,300 to take to another shop to get fixed. Crank seal was replaced with incorrect crank seal for the Innovators West Balancer. Which then leaked oil under boost / left a puddle of oil under the car when turned off. Do not take your performance car here. I have other friends in the car industry that have been screwed over by these guys.