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    Advance Auto Parts

    4.0 (8 reviews)
    Closed 7:30 am - 9:00 pm

    Services - Advance Auto Parts

    Vehicle battery testing

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    6 months ago

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    5 months ago

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    2 years ago

    ALWAYS extremely helpful and knowledgeable. I love stopping here for any car needs. Best service!

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    8 years ago

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    12 years ago

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    13 years ago

    Helpful 1
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    7 years ago

    Guy was extremely helpful and check engine light was on thanks again , would definitely recommended

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    11 years ago

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    Ask the Community - Advance Auto Parts

    AutoZone Auto Parts

    AutoZone Auto Parts

    2.3
    (7 reviews)

    On Sat, 7 Apr. I had taken my battery to Dumphries Auto zone for battery replacement due to the…read morevehicle not starting. Rep said that battery would have to tested. An hr. later I was notified that the battery was charged and good. I had my doubts but took my battery home and put it in vehicle. Sunday I started my vehicle but engine kind of lagged but finally turned over. I drove for an hour and came home. Monday went out and of course vehicle would not start. Jumped it off and headed out and then the alternator light came on. I thought that maybe the rep was right. I contacted my dealership to have them run a diagnostic test. They ran the test and the diagnostics passed but battery failed the load test. Dealership said alternator light probably came on due to alternator working harder to keep battery charged. Being I was in Spotsylvania, I decided to go to the nearest Auto Zone to get a replacement. I went to Spotsylvania Auto Zone and the rep, said she was a manager and could not provide a new battery until they tested it. I explained that it had already been tested and was told by Auto Zone rep in Dumphries that battery was good but in reality battery would not hold charge and that diagnostic test was conducted and passed but battery load test failed. I even showed her the paperwork from the dealership. She did not care as long as their battery tester provided a Green light. We went back and forth and she said she could get someone higher up to see if they would replace the battery. I said that would be great. I waited for 10 minutes and no one ever came back outside so I left. Luckily there is more than one Auto Zone so I contacted Dumphries again and spoke with the manager. Thank goodness he had common sense and replaced my battery and I explained to him the money that I had wasted just to prove that the battery even though it may have read "Good", was actually bad and would not hold a charge. My vehicle starts every time now. To the manager in Spotsylvania, please listen to your customers, I am 60 not 16, this is not my first time dealing with car batteries. No customer wants to spend extra money when not needed or waste their time and the customer has the proof showing the battery is bad, but they would not even look at it. In the end I got my under warranty battery replaced and the only thing that you and Auto Zone accomplished was turning a lifelong Auto Zone customer into a non- Auto Zone customer. Keep up the great work.

    I went to the AutoZone in Locust Grove, Va. l left my wallet behind by accident. The employees…read morestole $70 out of it. They said it was found in parking lot bit I left it with cashier. YOU DON'T STEAL FROM LOYAL CUSTOMERS. I WILL NEVER SHOP AT AN AUTOZONE AGAIN!!

    Advance Auto Parts - autopartssupplies - Updated July 2026

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