Excellent work, they provided answers to an ongoing problem that the Land Rover Dealership fail to…read moreprovide

This is the ONLY place I will take my Audi for service. Top notch customer service and very…read moreknowledgeable technicians. There are no hidden fees and they never try to sell you services that are not needed. They are always up front and honest. Bob, Bobby, Nathaniel and Kevin are my go to guys. Thanks for always being there. I highly recommend them for your car service needs, you will not be disappointed.

Dishonest Pricing & Unprofessional Service…read more I recently had a very disappointing experience with this shop. I called ahead for a quote to program and relearn the transmission control module (TCM) on my 2010 GM vehicle. Josh quoted me $250 over the phone, and that was the reason I chose this shop instead of the dealership. I dropped my car off after hours, left a detailed note, and even provided extra transmission fluid and coolant just in case. The next day, I didn't get a call with any updates, so I called around 4:40 PM--they hadn't even checked the car in yet. They finally finished the following day and called me to pick it up. When I arrived, the bill was $389, not the $250 I was quoted. When I questioned the price, I was told the extra charges were for topping off half a quart of transmission fluid (which I provided) and test-driving the vehicle. At no point was I called or asked to approve additional charges. Josh even confirmed in front of the manager/owner that he quoted me $250, but the manager refused to honor the quote and was extremely rude and combative about it. After arguing, he reduced the bill to $317.50, which still felt dishonest. To make matters worse, the vehicle still doesn't shift properly, which makes me question the quality of the work done. This entire experience felt unprofessional and unethical. If you want transparency, communication, and accountability, I strongly recommend going elsewhere--even if it costs a little more.

After much deliberation and calling around to various shops in the area, I took my Jeep here to…read morehave my differential gears changed out. Their quote was the best one I got and worth the hour or so drive down to Fredericksburg. I provided my own parts, and even then other shops were happy to quote me almost double what Trans Tech did, and one shop even flat out said they would not use my parts (brand new). They got the work done in 2.5 days. I dropped the Jeep off on Sunday and had it back on Thursday (although it was done on Wednesday). Long story short, these guys are honest and know what they're doing. Their labor estimates are very reasonable. If I have any differential or transmission-related work that needs to be done in the future (outside of fluid/oil changes that I can do myself) I will be back.

Took my vehicle in for an oil change and state auto inspection and we had great service. The man…read morewho checked me in was very polite and friendly. Prices are fair and service was great. I will be returning for my future auto needs. I chose to drop off my vehicle instead of waiting, but I did notice that there is a waiting area with coffee and water. When I picked up my vehicle the man who helped me was also very nice and friendly. Overall, I had great experience and would highly recommend Express Auto Service.

You try to make it convenient for all by setting a 0800 appointment and bring your car in the day…read morebefore to ensure it is done the next day. Well I normally get a call about an hour after my appointment at most places. Well after getting busy at work, I called them and it was apparent that they forgot about my car. So now they are shifting it back at me that this issue is hard to correct. If they started at 0800, they would have gotten it done. I would highly recommend another place for car maintenance or issues. Look, if someone makes it that perfect for y'all, take advantage of it and try to make some customers happy, not make them wait two days for their car.

We took our car here for motor mounts and an A/C compressor, which set us back $1,600. They also…read moreadded a belt and pulley to the job, but we only found out about that because we kept calling them. Communication zero. After about a week of driving, we were going down 95 and heard a loud thud, then the power steering just died. We managed to limp home, but once we parked and checked it out, we saw the belt had come off and there was a major coolant leak. This was never was an issue before, especially since we've taken this car to two different shops in the last year. Including one where it passed VA state inspection. None of those shops complained about any cooling system issue. When we towed it back, they told us it needed a radiator and thermostat and pretty much wanted another $600 on top of the $1,600 we already spent. They wouldn't even cover the tow. They just put the belt back on and had us tow it to another shop to actually fix the leak. The car is still not drivable. We understand things happen and we are not idiots when it comes to vehicle care, but it is incredibly frustrating when a shop tries to avoid accountability. Honestly, just avoid this place like the plague. There are better shops who have trust worthy mechanics in the Stafford area.

They replaced work on my car and it failed on i95,leaving me stranded at 5:00am, causing damage to…read moremy radiator, they refused to reimburse towing and wanted 600$ to repair the radiator. Rude attitude. Faulty work. Over priced.

Honest and reputable guys. This is a father son team dedicated to good customer service, but more…read moreimportantly, they are expert mechanics who get the job done. Always been charged more than reasonable prices. Writing this review at 165,000 miles and while taking it to them, have had only basic repairs done--oil changes, rotors switched out and brake pads changed. Totally recommend

Joaquin did an awesome job on my toyota!!! Clean Work, Great price, Was in and out fast!! you can…read moretell he has been doing this for a long time. highly recommend!!!

I went here on recommendation from my coworker to get my alternator replaced in June of last year…read more It wasn't cheap, but I appreciated that they were very kind about it and got it done somewhat timely (took an extra day than originally said but that's fine). Well, in late April, less than a year after getting this work done, my car starts having stalling problems. I took it into a different shop, and they determined that the alternator had completely gone bad and would need to be replaced AGAIN. I commute, but this was maybe 15,000-20,000 miles at most that was put on this alternator. After showing my mechanic my initial bill, he was floored at the price ($800-$900), saying it was double what was typical for that kind of work. I would NOT recommend taking your car here. I no longer live in the area so I can't try to get that alternator replaced again with them, but I also do not trust where the parts are sourced from. EDIT: In addition, when I took my car to a new shop to get the alternator replaced, the mechanic told me frankly: "You got scammed, the alternator [that came out of my car] looks incredibly old and it was never going to last very long."

Summer's here and that means both my travel trailer and truck need inspection. Hooking up the…read moretravel trailer just to get it inspected can be a bit of a hassle, so I try to find a location that will do both at the same time, thank you Car Doctor for accommodating me. Since my fiancé works long hours (I just can't tow), we were allowed to park the two overnight and I received a call from Dalton first thing this morning politely informing me that both passed...added bonus: I was able to pay over the phone which saved me time from running out there just to make that payment. Thanks very much Car Doctor.

Coops is the ONLY place I trust with my truck. They are straight forward and not out for only…read moremoney. When you call 9/10 you will get the same person which is helpful and makes the experience personable! I recommend this place to everyone!

Have been using them for several years and found them to be professional and fair priced. NOTE: I…read moredrive all the way from Mineral, VA to their shop because I completely trust them.

My car had a mysterious electrical problem that Cross Road Auto Repair was able to find and fix…read morerather quickly and at a cost below what I was expecting. Two other shops had previously looked at my car and told me they Could not find anything wrong even though there Was a problem that kept causing the battery to have to be replaced after 2-3 days without driving. They also did a fantastic job on our nearly new Genesis and talked me out of paying for work that I thought I needed but didn't. I trust them completely and will be using them exclusively from now on.

Rude Owners , way too expensive , used inferior parts but charged a premium, All Car Service…read more(540)373-6522 by the Fairgrounds is much more reasonable with prices and both Jon's are extremely helpful , knowledgeable and just all around good people , and in return they are good& fair to their new & loyal customers so go there 1st , I promise that you will Thank me for it!