Customer service is definitely not it here,I was trying to call to see if a part was available and…read moreno one picked up for about 10 minutes of trying,Autozone it is!!

I was greeted by 3 employees and asked for help with windshield wipers. James immediately said he…read morecould help me. He retrieved the wipers from the shelf, rang me up and said he would put them on my car for me. So nice that he offered. I tried to tip him but he refused. He was so kind, efficient and easy to work with. GREAT customer service!! We need more people like James.

If I could rate this company any lower I would. I recently had a Dodge 3500 5.9L Cummins engine…read morereplaced at over $7,700.00. I flew down from Colorado to drive this truck back after the rebuild job was finished. On my way back I noticed that it was leaking antifreeze from a heater hose. After getting back to Colorado I checked the oil levels and noticed that it was a gallon low. Come to find out it was leaking out around the dipstick tubule due to a faulty O-ring seal. Not even 3,000 miles later the flex plate tore out of the center and damaged the torque converter. At 3500 miles I had it serviced for an oil change. The technician informed me that the oil plug on the drain pan wasn't fastened securely and had it not been magnetized it would have vibrated off. At around 3,800 miles the harmonic balancer pulley completely fell off with 1 of the bolts missing and the other 3 were completely sheared off in the crankshaft due to being improperly torqued. I have contacted the owner of this company in regards to these issues on a new remanufactured engine and was met with a very unfriendly reply. The owner Barry claimed it wasn't any fault of his own and aside from his incessant cussing was not willing to remedy the issue. He was incredibly rude and could not admit to the faulty job his company had done on my engine. The flex plate is the backbone of the motor and handles the torque from the engine before it goes through the torque converter and transmission. Barry claimed the flex plate has nothing to do with handling torque and that the transmission alone was the backbone of the engine, which made me realize he has absolutely no idea how these engines and their components work. His son Brody, had requested for me to bring it back to them which was over 800 miles away and they would only replace the O-ring on the dipstick, instead of allowing me to bring it to a local shop and have them reimburse the cost of repairs.

From the owner: Enlist the Motor Parts + team of technicians for all of your auto parts, engine fabrication, and…read moremachine shop needs! Featuring customized rebuilding processes, our team has over 32 years of experience for you to rely on us today.

Just wanted to give a shout out to Robert Wright 201 at the Service Dept. I travelled from…read moreTennessee to be with my daughter who is on Hospice. My car leaked oil the whole way and I kept having to add oil. I went to the Service Dept at Paul Murrey Ford. Mr. Wright was told of my dilemma. He quickly got me in, ck'd everything, advised what to do when I got home, and changed my oil and filter. He fixed my issue and it is running fine and no oil leaks. He went above and beyond to make sure I was fixed and back to my daughter. Thank you, Mr. Wright!!

As always I got fast, friendly and most of all thorough service. Taking a trip to the mountains…read moreand preparing for extreme conditions and I trust Mitch and the guys to make sure I get there and back.. They are the best.

I called and spoke to Dustin in service and he was informative. Took car in and Margarita wrote the…read morerepair ticket. They stayed in touch through out the process. Only if you could train your All Star in Palestine some process. You guys were great! Thank you so much! I'd consider buying a car from you based on this experience! My dealer ALWAYS has my car a week plus! Last time 3 weeks! Why would I buy a car from them! I'd suggest Brinson for your GM vehicle service! Thank you Margarita!

David doesnt deserve anyone's business. He bashes his employees when hes in the wrong, he doesnt…read morepay contractors who do work at his dealerships, and he trespasses previous customers because hes upset. Not only have i bought 2 cars from him but i also serviced the landscape there he refuses to pay for over 2k worth of work and tresspsassed me for respectfully trying to collect the past due balance.

I have been going here for at least 20 plus years for inspections. Over the last 2 years, the so…read morecalled techs they have working here have become a group of clowns! Last year I went to have an inspection done and it was a cold morning. They had their front garage doors open, but as soon as I pulled up, a guy came over and said, it will be a bit, WE need to go get propane for our heater. Both employees went to get propane. Why would it take 2 guys to go get propane? I left and went to Ray's instead. Today, I needed another inspection, so I thought I would give them another shot. I drove by and their was one car in the inspection bay, so I pulled to the side of the door hoping one of the lazy techs would notice me and come out to greet me. Instead, one guy was walking around doing nothing and there was a girl who was performing an inspection on the only car in the shop. She eventually saw me setting there and rushed out like she was mad, then yelled at me to park on the side of the building. In all the years that I have going here, I have always pulled to the left of the bays as most others do if there is a car in the bay for inspections, that way the tech sees me there. I guess this partulicular tech wasnt smart enough to assume I was there for business! I damn sure wasnt there to just hang out in the front of the building? Needless to say, I had enough of this place. I forgot to mention there were other times I had been there getting inspections and the guys in the shop were playing very loud music that had cussing in the lyrics while elderly people were waiting in the waiting room. That is just disrespectful toward your paying customers. This place deserves zero stars and they have lost my business for good and my recommendation as well.

It's obvious that the owner of this business does care about reviews or they would have done…read moresomething about the terrible customer service by now. I had to work so my wife took our 2016 Ford F150 here for an oil change. I assure you I wish Walmart was open. She waited an hour before the work began and then another half hour to complete the work. REALLY, A FREAKING HOUR AND A HALF FOR AN OIL CHANGE!?!?!?!?! Then once they began and were already into the job, my wife was informed that they did not have the correct oil filter for our truck. She was not given the opportunity to halt the job, or to get a discount for the extreme inconvenience, she was told that the old filter would be placed back on and that she would have to go somewhere else to buy a filter and either put it on herself or have someone put it on. This to me sounds like the age old, "She's just a woman and don't know any better" thing. I would not recommend this business for any of it's services. I will not take my business back to them. The oil change was $82 total and that's without the oil filter. At Walmart we paid $45 for the entire thing including the oil filter. I don't know who these people think they are but I for one will spread the word.....STAY AWAY! And in reading other reviews, It is obvious that this place has a serious racket in overpriced services. These people, this owner should be very ashamed for treating people, including our military this way.