Quality service, great price on tires and when I'm around an oil change. Great deals for Uber Drivers. I'm glad the Town East Mall Sears Auto Center is still open. I will be bringing my other truck here to get tires and a wheel alignment. read more

Sears Auto Center - Tires & Wheel Alignment - Auto Repair Near Me - Mesquite, Texas

Don't bring your vehicle here worst customer service ever! I made my appointment online at 10 am and didn't get out till 12pm just for a oil change! It would've been longer if it wasn't because i went to the front to check if my truck was there which it was!! It was sitting out there done for almost 30 minutes!! I asked if it was ready and the guy said oh yes they just brought it , BS!! I-saw when my truck left the back and it was 30 minutes ago!! This guy was lying in my face. Never ever bringing my truck here again! read more

Nelson and the rest of the team were awesome. Very nice and accomodating. He even checked me in over the phone so I could squeeze in a late appointment. The services did not take too long and they even checked for other problems that I asked about without trying to upsell me. I would definitely recommend. read more

OUTSTANDING & PROFESSIONAL!!!! We came in 10 minutes before closing. Nelson and Kevin were great in getting us in. Our Technician Mr. Hammer assisted and provided outstanding services. I welcome everyone to use Sears Auto Center in Mesquite. I had an issue with my battery... read more

Russ (the manager) came to my rescue today. My car wouldn't start, I was stranded in the parking lot of the mall. I walked over the Sears, and the guys up there were so nice! Russ was able to get my car started, and brought it over To The shop to check the battery. It wasn't the battery, it was the starter. I know, nightmare. Well, he was able to get me taken care of, and get my car into the shop to be worked on first thing in the morning. He stayed late to take care of me. Him, and Keven, helped me out, and stayed past closing to get all the paperwork done. They truly saved me today, and made my bad day a fantastic one!! Not all heros wear capes. These guys are amazing, with hearts of gold!! If you need auto work done, GO HERE!!! THEY ARE THE BEST!!!!! read more

Terrible, absolutely terrible. An oil changed into a 4 hour job. To make matters worse they never turned off my oil light. While I was there 2 people complained of leaking on their cars as well. read more

Recently I had my tire plugged/patched at another tire shop. Within a week of the repair, the tire was loosing air suddenly to the point of going from 35+psi to 6psi. Since this is unsettling when you go in a store with air in your tire and come out to nothing left, I took it back to the other tire shop. The guy looked at me like I lost my mind and said he couldn't find anything wrong with the tire or wheel and I must be mistaken. Frustrated I left only to have it happen again. This time, I called Sears in Mesquite. Asked if they had time to look at my tire and they told me come on in. I got to Sear Auto in Mesquite about 11am. Russ, the store manager, helped me right away. They took my car back, looked it over and found nothing wrong with the actual tire from the outside. He told me they were going to take it off the wheel and make sure that EVERYTHING was all good. Less than 30 minutes later they had found some corrosion around the heading of the wheel where the tire meets up with it. They cleaned it all up, fixed the beading, reset the tire and I was on my way. Russ explained everything to me and made sure I understood. It was awesome for someone to not just brush me off and tell me I had to be wrong about my tire. Since I've had my car back, I've had no issue with the tire pressure at all. I even made an emergency trip for a funeral and it held beautifully!! Thank you to Russ for helping me and being patient with finding the issue. read more

On May 20 I noticed nail in my tire. I called and spoke to Kevin. I knew that store was closing in 30 minutes. Kevin told me to come on in and they would take care of me. I owe the team that was working on this day. They worked 1 1/2 hours late that day to help me and several other customers. I owe Kevin and Steve at service desk a 5 star plus for customer service. This store has been my go to place. Also the Elizabeth technician that patched my tire. All of staff that day had very positive attitude. Customer is very important today which sometimes hard to find today. read more

NEVER AGAIN! In fact, I will not be shopping at Sears, period! I am so sick and tired of the gimmicks and the games! I bought two tires for less than $85 ea and wound up paying nearly $400!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! They nickle and dime you to death! Mentioned NOTHING of all the hidden costs. Then, when I went to pick up my vehicle, I got hit for more than twice what I expected to be paying. And the guy behind the counter just said, "It was all on the form you signed when you authorized the work." Well, you didn't say ONE WORD about ANY of these costs when I was signing the paper. Anyway, I am DONE with Sears! I am so tired of being screwed and robbed. IT WILL EVER HAPPEN AGAIN!!!!!!!!!!!!!!!!!!! read more

What I expected and more!!! Manager Kevin Page exceeded the level of service by a vast margin, especially in that I swore three years ago never to return to Sears for auto service ever again after the egrigous disingenuious behavior of the manager at the Valley View location (no wonder that location was shut down). But the warranty on my Diehard battery brought me back with great reluctance. Although the battery had exceeded it's guarantee by over 50 percent, Kevin found prorated discounts that saved me 25 percent below his original quote. AND he got the job finished faster than quoted. Even though the location is inconvenient, it looks like I'll be returning for the alignment that was recommended, simply for the great service.. read more

Very rude, slow and not real sure they know what they are doing. Might rethink bringing a care here for repairs.

100% recommend. My mom and I had a blowout and we showed up 5 minutes before closing. They were so nice and did not mind helping us!

One of the worst run businesses I've been to. I do not have time to go into detail, but do yourself a favor and go elsewhere. They're so slow it's painful. Whoever is the manager needs to be fired read more

I bought a Groupon for an oil change. Nelson and Roy were very polite. If you've got a few hours to kill be prepared to wait a while.

Horrible. ...just needed a battery changed out. Was not told how long it would take. After 30 minutes of waiting I looked into their shop. My truck is sitting with the hood up but nobody is around it. After 30 more minutes I look again. Nothing has changed. So I have now sat for an hour. I go to the front to complain. The customer service guy goes to the back. After he does this I notice a service man jumped right on my truck. After another 10 minutes it's done. Horrible. The customer service guy said.... did I not tell you how long it would be? I replied no....cause if you had said over an hour I would have left... This is actually the second bad experience I've had here. While I'm at the counter complaining I hear another lady beside complaining about sears not calling her when they said they would and she had to take off work. I strongly suggest you don't waste your time and take your vehicle to some other place!!! read more

It's never fun having car repairs but Russ, Kevin & Glenda make getting the work done a little easier . I am happy with their customer service and helpful attit read more

This place is good for oil changes, tires, & batteries - in other words just the basics. They do not perform any major engine work (starters, alternator, gaskets, etc) . The staff is friendly & courteous. read more

This used to be a great place for a quick battery replacement. No longer. Service is very rude when they are even available to speak to. Avoid this place at all cost. read more

Super fast tire change very friendly and helpful I will be going back added bonus cheaper than national tire and battery

If killing time is part of te repair town east mall is right there. Do not pick up you car around rush hour as you might find yourself waiting to get your car. Plan ahead and do everything early. read more

I went to Sears Auto in mesquite Texas for new tires , all went well , but there was a slight error on the paperwork .... STEVE ROBLEDO was my service attendant , he remedied the error quickly , easily , courteously , and without any hassle whatsoever .... It was a small mistake that was probably not a big deal , but I simply wanted my paperwork to be accurate , and he was very gracious about it , with a "customer comes first" attitude ..... Thanks Steve , I appreciate it , and I give Steve 5 stars , but Sears gets 4 this time around .... maybe next time ..... If you go to Mesquite Sears Auto , ask for Steve Robledo , he does his job well , and is on your side ..... Thanks buddy , 'preciate it read more

Not even 1 star! Husband went there today, his battery light was on. Turned out it was his alternator! They said it would be 1 hour! Turned out they didn't have the alternator after 2 hours! Put the old one back in! He's driving home hopefully we can get to a better shop tomorrow ! What ever you do , do not go to Sears at Town East Mall!,,, there's a reason Sears will not be around in the next year!!!! read more

I gave this biz a 4 star, simply because they do good work. However, I don't use them anymore and won't use them if another reputable place is available. The reason is that they diagnose your vehicle and add about 50 things they can do to it, that are not really needed. I called a guy there, Steve, for a quote on a complete brake job. He gave me two quotes. One with reg brakes that squeak and one with premium brakes that don't, his words. He quoted $421 total for a premium brake job on 4 wheels. When I went there, the diagnosis went up to $1600. I took it to a place on the way home and got my brake job for $304. My back rotors don't need replacing for another 6mos so I got just pads on the back and replaced the front rotors and pads. With some wisdom, I saved a whole lot of money. I think Sears does good work but they try to nickel and dime you. You can get the job done for far less elsewhere. Trust me on this. I'm living proof. read more

I should have headed the reviews for this location. I scheduled my oil change online at 9 am and at 11 i get a call from them stating that i could drop off my car but would they would not be able to get to until the end of day! UNBELIEVABLE! Management neefs to assess these reviews. Or better yet, Change Management! read more