All good guys in there that get your stuff or find it for you. Daniel was especially helpful.read more

Knowledgeable staff and good selection of automotive parts and products. They were very helpful in…read moreassisting me in locating a needed part for my Ram truck.

If I could I'd give this place negative stars. I bought a…read morefull case of oil (5/30) & a full case of ATF, these bastards charged me by the bottle instead of case price. The extremely fat guy behind the counter also wanted to argue about an oil filter, tried to sell me a Napa 1515 which is a 1 qt "fat" filter for my toyota, yes it fits "sort of" but it's a mother to get in & out, he claimed that his Nissan takes the same filter AND came from the factory with that filter, which is bullshit, the factories use Japanese filters that have been branded with the manufacturers logo, this fat bastard has never worked on a vehicle in his life, he damn sure has never been under one on a creeper. Sandpoint Napa not only has idiots but liars & crooks as employees.

Worst service I've ever received. My car was throwing a code. The employee refused to hook up the…read morecode reader, and demanded that I hook up the code reader. When I couldn't find where to hook it up, he aggressively took the code reader away from me and did what he should have done in the first place and hooked it up. He took the reading and said it was my gas cap. Because it was barely raining, he refused to erase the code, rudely muttered something I couldn't understand, turned away from me and walked inside. He was completely unprofessional. I don't know his name but he has a grim reaper tattoo on his forearm. For 30 years Napa auto has been my go to because of their professionslism and quality parts but from this point on, I will avoid Sandpoint Napa at all costs and drive the distance to Priest River or Bonners Ferry.

The service at the counter was great. The guys doing the tire installation is where I have a…read moregrievance. The young man checking me in had me sign a waiver so I could have the 2 tires I bought( from walmart) installed in the front. But after 2.5 hours of waiting they came back and told me they couldn't install only 2 tires on my truck cause it is 4x4. I don't understand why,but ok, that's their policy. But they could have told me that right away, not after I had been sitting and waiting for 2.5 hours!!! They need to have that on their app and have their employees trained better. I learned a lesson today. No more walmart for car service!!!

Forget getting a "quick" oil change here. Drove up to one of 2 empty oil change bays. Employee came…read moreout and asked what I needed. When I told him just an oil and filter change he asked if I had an appointment. When I said no, he requested I drive around to an empty service lane where he would take my info. I could tell he was motivated to work so I just drove off. Sorry but I'm used to 15 minute drive up oil changes where they rotate you tires and check battery, differential, and filters. Next shop was booked 2 weeks out and the Rapid Lube had no cars but a call suggested they could maybe get to it on a few hours! So much for rapid. I ended up finding Blackstone and they were awesome! Separate review for Blackstone to follow.

Last September I took my truck ( 2012 toyota tundra) into perfection tire and got an oil change…read more Several weeks go by and its november and suddenly my truck motor started rattling noises intensely to the point i had to pull off and stranded me on the side of the road at night. I called perfection tire the next day and scheduled an appointment to see what went wrong. They informed me that my motor did in fact blow and sent me on my way after a quote for a new motor and a used motor. Did not go into details why my motor blew. They started it. Heard the terrible noise and deemed it blown. Nothing more. Several months go by while my truck sat untouched due to not being able to afford to proceed to get the truck fixed. About 13 k to get it fixed but With 2026 taxes I decided to have owner of Specialty fleet services look at my truck to see if he could possibly fix it for a cheaper price . His findings was metal shavings in a new filter ( he change the oil filter to get facts on condition of the motor and find a conclusion of the issues ) therw was not a metal basket in the oil filter , he then took it to Toyota to have them do a thorough complete breakdown and they also found metal shavings and no metal basket to support the oil filter . Without that basket my filter collapsed and starved my engine for oil causing my motor to blow. I told Les the manager at perfection because they did my last oil change and he said he would put in a claim. He lied to me and never did put in a claim. He spoke to me like i was less than because I am a women and toned changed when I had the owner of Specialty fleet services (a man) call on my behalf. I had to seek out an attorney for a demand letter to try and get my truck fixed. Only then after seeking that attorney they put in a claim . I was just denied to not enough evidence and them trying to blame Specialty fleet services for possible tampering even though he did not touch the truck till several months later after The fact my truck was no longer drivable ....reminder they seen the truck 1st before anyone else . Since I bought this truck I have only went to perfection for all my oil changes , and tires, spent hundreds of dollars there to get things fixed and back on the road. I just wanted my truck fixed so I have a safe reliable vehicle again for my kids. It amazes me how much a company truly does not care about their customers or take responsibility for a mistake on their behalf. The last oil change they did they forgot to transfer over the stablizer basket for the filter. Something so small makes a big impact. This is not just cars they work on to get a paycheck these are peoples livelihoods they are messing with.  These vehicles are What gets their families around safely to and from school, jobs , dr appts ect. If something  fails or is broken as a smaller local business  they should care for their customers  as they were like family and fix mistakes  that were made. These inconveniences  can cause bodily harm, mentally, physically, financially  and emotionally  to the community and customers.  This business  has been getting away with several years  of negligence due to people not being able to take action with a claim or sue.    I can Not afford to take them to court myself or I would do so , this is not the only complaint ....I have read several others online of negligence and blaming customers and plain out not doing a thorough diagnostics and are not knowledgable in foreign vehicles . Bare min. Work for top dollar price tags.

I've been taking my car to perfection for years, they always do such a great job getting straight…read moreto it and having it done fast! Always worth the quality and time.

Robert helped us out with a tire going flat, while visiting the town. He was absolutely wonderful…read moreand went out of his way to help. Very pleasant to talk with and extremely helpful. Highly recommend this place and their impeccable service.

Officially am an ex- Les Schwab customer after being a loyal LS customer for over 40 years. I did…read morenot know Les Schwab has changed ownership over the years. The Les Schwab patriarch died, and it is not the same. Each time I come into the LS store for tires, their "bad news bear" salesperson comes out and informs me I need $2000+ "service" - brakes or a $1300 control arm replacement. I fell for the "you need brakes" for my 2006 Toyota 4 Runner and after the job the car just did not feel the same while driving. I took it back 2 mo later to LS and they said I needed control arm replacement. So I got a 2nd opinion at Lightning Lube and they found the CV joints badly damaged and in need of replacement. While doing that job, they discovered the 'new' calipers (which LS had alledgedly installed) were not new! While at LIghtning Lube, I met another disgruntled LS customer who was getting the work LS had done to his truck fixed and found the same scenario - the parts LS had charged him for and said they installed had not been installed! I escalated my complaint to corporate and that is when I discovered LS was sold out to some French corp. The corp guy did nothing for me. The local LS manager brought over a new caliper and Lightning installed it. My car runs great now and doesn't list to port. Seems you shouldn't trust anything LS says to you and go get a 2nd opinion before handing them $. I use Lighting Lube now. I use Gription Tire Pros for tire changes, they are slighlty cheaper, get the job done quick, and you don't have to deal with the "bad news bear" telling you there is something wrong with your car. Plus, I don't want LS purposefully screwing up my car just to get more money out of me in 2 months! Both Lightning Lube and Gription are awesome, great customer service and quick.

Was refused service for not having shoes on. So rudely, shoo'd out like a dog. I felt very…read moredisrespected as a consumer. Walked in, holding cash in my hand, about to buy a couple cartons of cigarettes. Literally about to spend $100 to $150 with these guys and absolutely zero respect was given. The counter is 6'-10' inside the door. I was walking straight towards the counter. I wasn't walking all over the store. I didn't even make it 4 feet inside! This place has lost my business and i do not recommend anyone else to this place. Old guy with a white beard was working. Looked like a duck dynasty character.

The absolute worst service I have ever received since living in Sandpoint. The old hag who was…read moreasked to come out from the back to help customers was so annoyed by actually having to do her job that she was beyond rude. I will never utilize this gas station again.

I am travel medical and I was having challenges with my Chevy van. It was a blessing to meet…read moreRichard in the service department. He is the kindest, most knowledgeable, caring service advisor I have come across. I highly recommend Taylor Chevrolet for all your service needs.

Had a great experience here buying a new Traverse. Aaron was awesome to work with - responsive,…read morecommunicative and just easy going. We live several hours from the dealership and had put a deposit down on this car. I've never purchased a car so quickly and easily when we arrived they had us out the door in less than 45 minutes. Alexis who handles the paperwork was wonderful as well. We wouldn't hesitate to come back here to buy another vehicle.

I went in for an oil change. Felt like I was dealing with honest, respectful professionals.read more

Amazing new shop, well set up and ready to address all your vehicle maintenance needs. Took care of…read moremy oil & filter change plus checked the tires, filters, etc. New family business. Just moved from Tennessee. I highly recommend this shop. The others I attempted to try were just pathetic.