The service at the counter was great. The guys doing the tire installation is where I have a…read moregrievance. The young man checking me in had me sign a waiver so I could have the 2 tires I bought( from walmart) installed in the front. But after 2.5 hours of waiting they came back and told me they couldn't install only 2 tires on my truck cause it is 4x4. I don't understand why,but ok, that's their policy. But they could have told me that right away, not after I had been sitting and waiting for 2.5 hours!!! They need to have that on their app and have their employees trained better. I learned a lesson today. No more walmart for car service!!!

Forget getting a "quick" oil change here. Drove up to one of 2 empty oil change bays. Employee came…read moreout and asked what I needed. When I told him just an oil and filter change he asked if I had an appointment. When I said no, he requested I drive around to an empty service lane where he would take my info. I could tell he was motivated to work so I just drove off. Sorry but I'm used to 15 minute drive up oil changes where they rotate you tires and check battery, differential, and filters. Next shop was booked 2 weeks out and the Rapid Lube had no cars but a call suggested they could maybe get to it on a few hours! So much for rapid. I ended up finding Blackstone and they were awesome! Separate review for Blackstone to follow.

The service center is very friendly. No one tried to up sell anything to us (I HATE that!)…read more Excellent job!

Had a great experience here buying a new Traverse. Aaron was awesome to work with - responsive,…read morecommunicative and just easy going. We live several hours from the dealership and had put a deposit down on this car. I've never purchased a car so quickly and easily when we arrived they had us out the door in less than 45 minutes. Alexis who handles the paperwork was wonderful as well. We wouldn't hesitate to come back here to buy another vehicle.

Great cheerful staff. Kept their schedule and prices. Nice maintained facility. Fun to watch people…read morecheerfully hustle.

Robert helped us out with a tire going flat, while visiting the town. He was absolutely wonderful…read moreand went out of his way to help. Very pleasant to talk with and extremely helpful. Highly recommend this place and their impeccable service.

They diagnosed the issues with my Subaru Forester thoroughly, explaining in detail how and what was…read moreneeded to correct them. Work was done in a timely manner and at a very fair price. The owner was very knowledgeable and friendly, working with me to schedule a few different issues to better fit my budget. Will always go back for my automobile needs. Great job!!

Todd and Bob are honest with professional work ethics! Last week was one of the few times we took…read moreour Toyota Tacoma to Nelson's Auto. Todd was fair at pricing, explained every detail of work needed to be done, was on time on ordering the parts, and fixed our toyota truck that needed alots of work on a proper timing! Absolutely great service, super value for the money paid, friendly professional team. I recommend them to anyone looking for a trustworthy mechanic shop in the area! Thank you Todd and Bob for the great work and customer service!

Sandpoint Grizzly Glass was on it! We made a claim through Farmers insurance for a cracked…read morewindshield RIGHT before our camping trip in 2 days and they got us taken care of...AND they came to us! They were fast and efficient. One of them was apparently in training, and I'm not certain it was him, but perhaps it's not a great idea to make the comment about them not needing to be certified like other companies (not mentioned) do. LOL Personally I don't care as long as it's done right. A lot of "certifications" are to feed the money wheel anyhow and someone can be just as good or even better not having it. I've dealt with this company in Coeur d'Alene before also for rock chip repairs and was just as pleased!

We had a crack in our windshield going in about 4 directions across the whole thing. We filed a…read moreclaim online and selected this place for the repair. They had us in and out soooo fast and did awesome work!!

I went in for an oil change. Felt like I was dealing with honest, respectful professionals.read more

Amazing new shop, well set up and ready to address all your vehicle maintenance needs. Took care of…read moremy oil & filter change plus checked the tires, filters, etc. New family business. Just moved from Tennessee. I highly recommend this shop. The others I attempted to try were just pathetic.

Great group of guys here!…read more The team here really helped me out and did an excellent job on my 2007 Highlander-fitting me in on short notice and doing an entire front and back brake job with calipers and the whole works. I was 5 days out from leaving liberal Livingston, Montana on a quest to find a town where authenticity and God's presence is present, and my breaks started to squeak, so I went to all service tire in Livingston to get everything checked out and balance and rotation for the road trip and they said I needed breaks all around, and I decided if I was going to be stuck somewhere there's no better place than Sandpoint/Ponderay as I passed through twice before and remember how humble and nice everyone was there. I called around not thinking anyone would have any availability, calling Six Star auto first, and the gentleman had a few recommendations, before circling back to Compass Auto Repair - he said, "definitely try Compass first," so I called Compass thinking it was a long shot, and explained the big job in store on short notice, and the gent answering said they happened to just have a cancellation and that he could possibly do it IF I could make it there by 7 a.m. in two days and if they had the parts - super appreciative that there was even a window of possibility, I said I will 100% be there Thursday at 7 a.m. with the caveat I totally understand if they couldn't do it one short notice (I just had a feeling they would make it work). I also called right before they closed and could tell he had put in a long day of service to keep people and their families safe on the road, but he graciously was patient with my complete lack of knowledge on the extent of what the problem might be, and put me in the schedule for 7 a.m. Thursday. I showed up at the appointed time and asked how long it might take just out of curiosity and they said probably would be done by early afternoon, if not sooner. Within 30 minutes I got a comprehensive quote via text explaining thoroughly everything that needed to be done, and it matched exactly what "all service tire" in Livingston said (great folks there too btw). The text was really cool, because it was so quick (these guys don't mess around,) and I approved it immediately - so grateful they were able to fit me in and do the comprehensive diagnosis so quickly. I even called to check to make sure and they were gracious explaining everything. I assumed I'd be wandering around in the hot Sandpoint heat for the next 6-8 hours, but within 4 hours or so I got a text saying it was ready to go (what!?) I imagined what a well oiled operation it was, and had the image of one expert doing one thing, while another was working on another part. The price was exactly as quoted, and even a 3% discount for paying cash! God Bless these men for their dedication, hard work, service, and very fair price for fitting me even on short notice and keeping everyone else safe on the road too. When I went to pay I saw they were booked for weeks, so I was feeling so blessed for them getting in and also the peace of mind that I could travel through the rugged, often steep, pothole covered National Forest roads (I'm too cheap to pay for camping and I like the solitude anyway) without any worry. Quite a few times going down some steep, winding roads I gave thanks and blessings for what they did on short notice and what a good job they did. You will probably want to book more ahead of time then I did. One last thing I almost forgot is they sent me a text a week into my trip making sure the job was satisfactory - who goes the extra mile like that nowadays? These guys do!

We brought our RV to Compass Mechanical Repair in Ponderay with clear instructions about what…read moreneeded repair: an identified exhaust leak, leaking airbag fittings, a front suspension noise, and a general inspection. We explained that the exhaust leak location was already known and easily accessible, and that the airbags simply needed new fittings. These instructions were written clearly on the invoice they provided Instead of performing the repairs, the shop initially billed us over $1,200 just for diagnostics on the issues we had already described. This included $340 to diagnose the exhaust leak, $340 for the airbag fittings, and another $340 to look into the suspension noise (without finding the cause) and $170 for one hour of labor we asked for to check the van for any other issues. They also charged $160 in shop supplies, which we were told is billed as a flat percentage, not itemized. When we asked about the charges, we were told the shop always performs its own diagnostics as policy. They also said "it is industry standard". In our 11 years of full-time RV travel, we've never encountered that approach or been billed in this way. After discussion, they reduced the total to $750, but no repairs were completed. Their brake quote was also about $500 higher than Les Schwab's. Overall, we were very disappointed in the billing process and communication. Based on our experience, we will definitely not return

They always go out of their way to help. They do great work, they are honest and friendly. I have…read moresent many folks there and will continue to.

I called & requested a quote from Bob on Tues. Dec. 16, 25 to replace the alternator in my 2005…read moreFord F-350. Bob said his only mechanic was out on a tow job & he would get back to me on Weds. with a quote. GBob didn't call on Weds. so I called him on Thurs. Dec. 18, 25. I asked if he had put a quote together for me & it sounded like he was looking thru some papers & just to make small talk I told him if Pro Auto didn't have time to repair my truck to just say so, & I'd look elsewhere. Bob imediatly snapped back at me & said, " "I tell you what, how about you go fuck yourself", & he hung up. I've been getting tows & bringing my vehicles to Pro Auto for repairs for the past 10 years & I didn't say anything to Bob to deserve to be insulted like that. I know a lot of people in Bonner County & I'm gonna be sure to share the word of how Pro Auto treats its old customers. Merry Christmas