So check it - two days ago while driving in this increasingly hot Texas heat my freakin AC decided to go out. How? Who knows. Why? Has to be for the plot, because as soon as you start to find joy in this hellish life a cloud of inconveniences finds you. Man stressed wasn't even the word(s) - TRUST lol. Well today my boyfriend & I finally had time to swing by AutoZone to see if I could troubleshoot the issue before paying beaucoup $$$$ at a dealership to fix everything BUT the problem. When we first arrived we were thinking Freon was the issue, so tried to look around at options for pricing. There was an Associate Arsalaan who saw my boyfriend browsing the area so starting pitching on what to buy. My boyfriend tried to tell him we were just looking, not certain that Freon was what we needed & asked him for some help. However Arsalaan wasn't the least bit helpful, trying to say there's nothing he could do other than for us to buy a gauge & basically figure out if that's the issue or not. God must've felt how upset & discouraged I got in that moment because as soon as I started to walk towards the exit the Parts Sales Manager Daniel V. walked in. He was my literal Earth Angel today, cause I'm just a girl ya'll idk what I'm doing & my boyfriend (though great at a lot of things) is not a mechanic. I can't thank Daniel V. enough for how he showed up for me today & what he's taught me, not just about cars but about character. He is an EXCEPTIONAL person w/a great spirit. It's just a bonus that he happens to be a subject matter expert on cars & overall good conversationalist. Shout out to him. May he be blessed all the days of his life. read more

AutoZone Auto Parts - I'm just a girl.... - Auto Parts & Supplies Near Me - Sachse, Texas

Don't bother with this place, service is horrible, go to O'Reilly's 200 yards away! The guy was checking the computer for front and rear ceramic brake pads for my vehicle and a customer came up front and was waiting to check out. So the counter guy yelled for the lady out back I guess to come up and help him, which she didn't do even after being called three times. As he turned to go get my brake pads from the shelves, he just went to check out the guy who came in after me and left me standing there waiting. Now I wouldn't mind really if it was just a couple of things but he had a lot to check out. My advice, don't go somewhere where the service is absolutely dismal. I went to O'Reilly's and they got me on my way in minutes, and the prices were the same! read more

Alex at this location went above and beyond in customer service when I came in as an out of town guest. I had lost a vacuum hose on my older jeep and was running late for a work related seminar. Alex helped me out with a charge for my phone so that I had my maps to get me to seminar, helped me make sure the hose I got was the correct fit, even stretching it some for me to not have to force it, and installed for me when I couldn't reach. Really appreciate him turning my day around and helping me get to where I needed to be without further hassle. He turned what seemed major into a minor inconvenience. Thank you Alex! read more

I want to thank Sunkemo for going above and beyond today! I needed a new brake light, and he was able to look up exactly what I needed (despite me not being able to say much about my car) and even replaced it for me. It might have seemed like a small thing to you, but it was a huge deal to this pregnant lady! Thank you again. read more

I went in to get a new windshield wiper blade since we've had bad weather lately and mine broke. I went in not knowing much knowing at other Autozones they come out and help me and see what the problem is. The older man with a beard and glass was at the counter so I went up and asked. He was so rude and blew me off he never asked me if he could go look. He just said yeah we don't carry those anymore. And when I didn't hear him (I'm partly deaf) he rolled his eyes and raised his voice. Not happy with this service at all. read more

Absolutely terrible service! I came in looking for a specific part and I was told they couldn't look it up without an Autozone part number. I did a quick google search and found a similar part so we could look up the location. Once we found a similar part he told me he was going to check in the back for additional parts. I turned around a few minutes later to find him helping another customer and continued to help 2 additional customers while I'm standing there. I will never shop there again. read more

the guy with a beard and glasses at the checkout was so rude and had an attitude with me as i was returning my item. He threw my refund at me and when I tried being polite he just brushed me off. so rude. read more