Ordered my alternator for my 2002 F150 Ford, 5.4L engine, on- line. I wanted a rebuilt, OEM Motorcraft alternator, and no garbage from China. I couldn't get an OEM rebuilt alternator from Ford. No longer carried for a 2002 F150. Autozone delivered in 2 days to my door step. Great service at a great price. read more

[[HIGHLIGHT]]If I could give this place zero stars I would, worst customer service here nothing but a bunch of incompetent workers here that don't know what the hell they're doing.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]What happened to actual good workers that used to run this place.[[ENDHIGHLIGHT]] Avoid this location at all cost!! read more

Shout-out to the homie Oscar. Came in for a battery replacement and even though my terminals were looking a bit rough, Oscar got the terminals out and the battery replaced. He even added a little bit extra to protect the terminals from additional corrosion. The price is better than anything you could get at a dealership service center, even with a 25% discount, and the service and attention is well beyond that. read more

AutoZone Auto Parts - Battery - Auto Parts & Supplies Near Me - Santa Clara, California

See all

[[HIGHLIGHT]]I've been going to AutoZone for years, and this has been the worst experience I've ever had from a rude employee with sunglasses on.[[ENDHIGHLIGHT]] He literally refused to accept a return on a package that was open because I got sold the wrong part and I wanted to simply exchange it for something else.. [[HIGHLIGHT]]he first tried to say that I needed my receipt, but I had it in hand so he tried to use some other excuse to just refuse to return.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]then when I decided to look for another part, he refused to help me and said the items are right over there with an attitude.[[ENDHIGHLIGHT]] You have to do it yourself.. very rude. [[HIGHLIGHT]]Do not see Troy if that's really his name as he will not help you and simply is trying to do the least of his job.[[ENDHIGHLIGHT]] read more

[[HIGHLIGHT]]The worst costumer service![[ENDHIGHLIGHT]] [[HIGHLIGHT]]As someone who knows little about cars I felt so uncomfortable being in there.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]The store manager was so rude and sarcastic.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]He tried to make me feel stupid for my lack of knowledge and didn't offer to help at all.[[ENDHIGHLIGHT]] If this is the way autozone treats there costumers I will definitely not be coming back and will take my business elsewhere. read more

AutoZone Auto Parts - Auto Parts & Supplies Near Me - Santa Clara, California

[[HIGHLIGHT]]The worst customer service I've ever seen in the US.[[ENDHIGHLIGHT]] They give you the wrong parts that don't fit your car, and they don't accept returns because the box is open! Avoid this place at all costs! read more

My boyfriend and I came into the el Camino location around 8:50pm because we needed a new battery for our 2019 Honda accord. Malachi showed us what battery came stock in the car and what he would recommend. [[HIGHLIGHT]]Store manager Troy came over and heard about our situation and empathized with us as well.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I was pretty surprised how much they paid attention to us and made sure everything went well even at closing time.[[ENDHIGHLIGHT]] Thank you again Malachi and Troy!! read more

Came in to have my battery tested and [[HIGHLIGHT]]Angel the manager took time to help me . She was super helpful and kind[[ENDHIGHLIGHT]]. Had to come back because I misplaced a piece needed to clamp down my battery terminal and German was there to save the day. Came out to my car and put on a clamp for me with no charge. [[HIGHLIGHT]]Good , kind and helpful staff working here at this Auto Zone![[ENDHIGHLIGHT]] I will keep coming back! read more

Well stocked store, find products hard to find. [[HIGHLIGHT]]Staff is always actually helpful and friendly, especially Eric, and that makes it for a nice experience[[ENDHIGHLIGHT]] and your favorite Autozone for parts. read more

I can't remember the last time I gave a review of a place that was crappy. In general, I just want places to thrive. But [[HIGHLIGHT]]the older gentleman that was working the day I went in was a total piece of work. I just wondered in to buy something and he was harassing his co-workers (maybe employees) with ridiculous digs about their masculinity, etc[[ENDHIGHLIGHT]]. . [[HIGHLIGHT]]He's the kind of colleague or manager who thinks everyone loves his schtick but it's so transparently that he's deeply insecure and needs to be nasty to people for sport.[[ENDHIGHLIGHT]] He wasn't even good at it. [[HIGHLIGHT]]Found the exit and happily left. No one needs to hear that.[[ENDHIGHLIGHT]] read more

Was exchanging my spray paint for another can that matches my car color [[HIGHLIGHT]]cashier was super rude didn't say anything and didn't imply that he was done with the exchange.[[ENDHIGHLIGHT]] I grabbed the item I was exchanging it for and [[HIGHLIGHT]]the cashier very abruptly and rudely said that he was not done with the process.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]He had no expression whatsoever like he didn't even wanna work there[[ENDHIGHLIGHT]] read more

My partner and I ent in to drop off oil for recycling, buy new oil and a few other items. When my we arrived, one employee directed us to leave the old oil on a cart. Then another employee yelled out "NO, WE DON'T TAKE THE CONTAINERS". He then instructed the first employee to go empty them and bring them back for us. We grudgingly took our now oily containers back and left, They didn't take the filter either, just left them in the box we brought them to discover when we got home. PS - maybe employee #2 shouldn't call female customers "sweetie" loudly across the store either. We made our purchases elsewhere. read more

I highly recommend this location since every now and then you'll find the most dedicated autozone enthusiasts out there. [[HIGHLIGHT]]He's there almost every week chopping it up with the employees as he himself is an ex employee but now retired.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Still he'll help out with finding items and is one of the reasons why the place hasn't closed down.[[ENDHIGHLIGHT]] read more

Went in to test my battery and get it replaced. [[HIGHLIGHT]]Worker told me it was "impossible" because there were only him and "one other guy working today".[[ENDHIGHLIGHT]] [[HIGHLIGHT]]There were 2 other customers in the store and one was behind me with the same issue[[ENDHIGHLIGHT]] read more

[[HIGHLIGHT]]Customer service is fantastic, friendly, helpful, they helped this senior citizen without hesitation[[ENDHIGHLIGHT]], they checked for my warranty on my battery yes was still covered came out checked my battery yep was old and needed replacement they didn't hesitate to swap them out for me, I will be sending them my business way more thanks: Willie c. Great job read more

It consistently has the part I need. And excellent advice on all things automotive. [[HIGHLIGHT]]VERY friendly staff, always polite and answer all my questions.[[ENDHIGHLIGHT]] read more

Good location, good inventory, but crappy employee. On 2025-07-01, at 8.55 pm, I came to AutoZone at 2355 El Camino Real in SC to buy a part. I called earlier in the day and was told the store had the part on hand. I jumped on my bike to go there to get the part but the door was already locked at 8:55 pm. A man about 20~30 year old with a long blond ponytail saw me; I knocked on the door to let him know I want to go in. He flipped his hand at me to tell me to bug off, and he disappeared into the back room. He would not come out again even after I waited for 5 min. I needed that part so I can install it that night and use my car tomorrow. He did not let me do that. If I were his manager, I would fire him for his laziness and rudeness. No store can do well with employees like that. A complaint letter will also be mailed to the CEO, William C. Rhodes III at Autozone HQ at 123 So. Front St. Memphis, TN 38103, Tel: (901) 495-6500. If you experienced crappy treatment from any employee of Autozone, get his name, description, date and time, and use the above info to let upper management know about him or her. read more

Went in to buy a detailer: [[HIGHLIGHT]]zero assistance, no interest in helping a customer finding the right one.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I ended up buying it online.[[ENDHIGHLIGHT]] read more

I needed spray paint to fix a car scratch and, after some YouTube research, found the right color code. I visited several stores along El Camino in Sunnyvale/Santa Clara to find the paint the same day. At two nearby O'Reilly stores, I received great customer service--especially the one near Wolfe--though neither had the paint in stock. Unfortunately, my experience at this AutoZone was frustrating enough to warrant leaving a review. [[HIGHLIGHT]]Upon entering, I approached the counter since I knew the paint needed to be looked up by color code in the internal system. The lady at the counter initially refused to assist and directed me to the aisle to search for it myself.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I explained I had a color code she could potentially look up--something the O'Reilly stores had done--but she dismissed it, insisting that O'Reilly part numbers wouldn't work there.[[ENDHIGHLIGHT]] I clarified it was a universal paint code (Duplicolor PerfectMatch and many other paint brands use this color code), but she became frustrated, refused further assistance, and walked away. [[HIGHLIGHT]]Another employee attempted to help but did a brief, incorrect search and showed me unrelated paint products on his screen.[[ENDHIGHLIGHT]] This experience suggests one of two issues: either AutoZone's system isn't designed to look up paint by color code (which O'Reilly's can do), or the employees lack the necessary training for paint matching--despite the store carrying Duplicolor products. Possibly both. Ultimately, I wouldn't recommend this AutoZone (or others) for any product that requires a code lookup. O'Reilly or even Amazon might provide a better experience for car parts and paint. read more

Called to inquire about a part and the guy who answered was a complete A$$hole! Gave the year, make and model yet he's yelling at me on the phone asking for the model. I clearly gave him the model TWICE. I'm not a dumba$$ and actually know what kind of car I drive. Don't be a rude prick just cause you're having a bad day! read more

DO NOT GO HERE. [[HIGHLIGHT]]The biggest assholes I've ever encountered.[[ENDHIGHLIGHT]] I went in to get a new car battery because mine died. The guy asked where the battery was & I said in the car, then asked if they could help to take it out because I didn't know how. [[HIGHLIGHT]]The man then proceeded to say 'alright, tools are right there'. He expected me to take out the battery when i literally said I didn't know how to.[[ENDHIGHLIGHT]] I left right after. Terrible customer service read more

[[HIGHLIGHT]]They are horrible! Don't go here.[[ENDHIGHLIGHT]] Go to O'Reillys down the road. I called to ask for a part and they sent me to Alum Rock to pick it up. The part number they gave me was incorrect and [[HIGHLIGHT]]when I came back to this location to return the part, the cashier said that someone else needs to help me and he disappeared.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]After waiting a few minutes, a different cashier showed up and they started helping the line behind me.[[ENDHIGHLIGHT]] When I asked for help, a third cashier came to help and he gave me a hard time for returning the part then could not help me find the correct one. He kept telling me to just go to the dealer. [[HIGHLIGHT]]The experience was horrible and I will not be returning.[[ENDHIGHLIGHT]] read more

Despite Covid, the wait times here have not been as high. They have good enforcement of social distancing, and people do follow it well here. The cashiers all have masks, but always make sure to engage in small talk, feels good with the less/almost no social interaction during these tough times. I love the friendliness of the staff at this store, and always come down here for any auto needs. Great customer service! read more

See all

[[HIGHLIGHT]]Angel was the best worker with the most patience with some fire tats she was totally friendly and outgoing[[ENDHIGHLIGHT]]

Since when did AutoZone change their policy about putting in headlight bulbs if you purchase them there? I always relied on AutoZone to replace car batteries and lights with my purchases. [[HIGHLIGHT]]Waste of gas and was glad the person behind the counter hadn't checked me out before I asked.[[ENDHIGHLIGHT]] Ended up driving on down the street to O'Reilly's. They DO replace headlight bulbs there with your purchase. [[HIGHLIGHT]]Will not return to AutoZone, which is a shame because i used to like them.[[ENDHIGHLIGHT]] read more

I was at the AutoZone store today to get oil for my car. The associate working was super friendly and helpful and she even went to the bathroom to get paper towels for me so that I could check my oil. Super thankful for the excellent customer service today! read more

They don't honor the posted hours at this local. Dck head with the sunglasses wouldn't let me in to buy a spray a few minutes before the 9pm posted hours. And who wears sunglasses inside ? read more

Came with my used oil. Young guy at counter said they were full and to go try other AutoZone locations.... Really?

NOT GO THERE ! This store even deserve a star. The bad experience ever in my life about to ask for help for my battery, the non-professional lady on the counter with bad attitude just came out and saw my car and only said "I can't do it " and then turn back and left with any other word or explanation , I decide go to the "comercial apartment " at the background and the guy said "sorry I can't leave my apartment " and that's it! It says helping to veterans and they even have customer services skills , I am and I also disable person. read more

AutoZone Auto Parts - Auto Parts & Supplies Near Me - Santa Clara, California

See all

In my experience, AutoZone has better service than Pep Boys, and better everything than O'Reilly. I save money by doing a lot of car maintenance myself, and when I'm shopping for car parts, I also like to save money. Sometimes an item is cheaper at Pep Boys, sometimes Amazon, and actually rarely is it cheapest at AutoZone. It depends. But AutoZone has a rewards program where if you spend $20 five times in one year, you get a $20 certificate. So it could make sense to shop there if you're buying parts frequently. And their Duralast parts have been reliable for me thus far and sometimes have a lifetime warranty. Not to mention, their free loaner tools are convenient for the odd job. This particular store has a good assortment of general parts and car care items. Service has always been pleasant, especially from the ladies who are sometimes working here. And the ladies seem to know more than the guys! So I'll keep coming here, when it makes financial sense to do so. read more

I have a car battery needs a check and autozone provides complimentary battery check. The battery is already detached or stand alone sitting in my trunk. The staff is very professional and helpful to bring the questionable battery from the trunk to the store, then quickly ran a test. Determined that the battery is bad and helped bringing back to my trunk. Good service overall. read more

Terrible experience at this store. [[HIGHLIGHT]]When I first walked in today, 2/8/25 around 12:50PM, there was no one at the counter, but I heard a male and female employee yelling in the back.[[ENDHIGHLIGHT]] The female was extremely unprofessional and was dropping f-bombs in every sentence while describing someone she had just talked to on the phone. I never got a look at her since she never came out. [[HIGHLIGHT]]Then there was an older guy wearing sunglasses who was back there with her, and he eventually came to the front.[[ENDHIGHLIGHT]] My reason for visiting was to drop off an old battery and get the $10 credit that AutoZone offers. He asked me for a receipt, and I explained again I was just trying to recycle it. Then he took it and said "you're good to go" without giving me the credit. [[HIGHLIGHT]]He wasn't particularly polite either and was rather grumpy.[[ENDHIGHLIGHT]] But how disappointing that he doesn't even know the company policy for recycled batteries. I left because at that point I decided the $10 credit wasn't worth arguing for. Between the woman in the back cursing and the grumpy, clueless guy causing me to leave without the credit, I would recommend that anyone steer clear of this location. It's worth a longer drive to a better auto parts store. read more

Please save your time here don't bother unless you want to waste your time. I was waiting here for more than 15 min. waiting for help and no workers care really, I saw pass by and as soon I was in the line and one worker went to bathroom ( excuse ) saying to the other . I wasn't in a hurry but the fact they dint care . read more

5 stars for Troy! He was very nice and helpful. He knows more about cars than my service advisor at the dealership . read more

A representative (sales Customer Satisfaction) girl name "Celeste P" was very rude to this young gentleman who came into the store to get a filter. I was in line next, 6ft behind him. He kindly asked her for a 2019 Ram pro Master cargo Van filter. I was listening to everything and Celeste P was unkind and was asking unnecessary questions like what is the gentleman's license plate and all this other questions. Why would you need any of for a simple filter. All you need is make a mode and the year. She was best ally being raciest and racial profiling the gentlemen. She made it seem like the van was stolen. The gentleman then got frustrated and left. I will never come back to this autozone again if this is how your treat people because of their skin color. Absolutely Unacceptable! read more

My go-to store for car repair needs! I have large forearms and have trouble jamming my arm into small books and crannies under the hood to swap out my headlight bulbs. I had gone here back in December 2020 for the replacement of a headlight bulb that went out. The staff were courteous enough on my visit to assist in bulb replacement which saved me from risking being issued a fix-it ticket. Fast forward a month (January 2021), and my car battery had died. Upon purchase, I came to realize that I didn't have all of the tools I'd require to replace the battery but the staff here were willing to loan me a wrench to complete the removal of the old battery. Needless to say, I haven't left this store as an unhappy customer. I can't thank you all enough for the services you provide. read more

This review is about 2 months late. I want to give a shout-out to Dennis who helped me replace my car battery. I went to this AutoZone location on a Wednesday mid-morning. There weren't many people at the store, but it was hard to get the attention of any of the employees. They don't seem to notice the customers and tend to walk around the store or chat amongst themselves. So, I stood in the checkout line since I figured this was the only way to connect with someone. Dennis was at the checkout counter. When I got to the front, he helped me through the entire transaction - he helped me figure out the right battery for my car, completed the purchase, and he came out to install the new battery for me. He was very friendly, professional, and helpful. Thank you, Dennis, for making my visit such a positive experience! read more

Came by the other day to get some STP Complete Fuel System cleaner and it was a mediocre experience. Parking was plentiful and the store was well stocked. The line as the cash lane was crunchy with one cashier and a line of people waiting to be checked out... after the slight delay, it was a rather uneventful experience! read more

I went here to buy a new car replacement battery and was really disappointed to learn in the middle of my car work that they gave me the WRONG battery size. They did NOT bother to ask me whether my car model was a 4-cylinder versus a V6, which use completely different sized batteries. Imagine being halfway through changing your car battery days later only to realize your new one (recommended by AutoZone after a series of questions and a sales pitch to get you to buy their most expensive part) does not even fit. If I didn't have my partners car to make the trip back to the store, I would have been in an even further bind. Please get the basics down AutoZone Santa Clara team... like knowing which battery to recommend to your customer and their car. read more

I called Santa Clara Store and he put me on hold for 10 mins. When he finally came on, I asked if he bought back old car batteries which from previous experience they did. He said, 'No we do not!" and hung up. I could not even follow up after waiting. Such rude customer service by staff. Not going there ever! I bought so much from them in the past, including batteries. read more