Good service department and sales people are not pushy. I have bought two cars from this dealership and they've been great. Anytime there's a recall they get it done. I highly recommend them. read more

I have been service there for 2+ years and Allan was the best service advisor. I recently had to tow my car in. I called the next morning and was told my service advisor was Mike. He called me early afternoon to say my transmission was dead and it is cheaper to buy a new car. So brusque about it. Just wanted off the phone. I asked him a question about the recalls and he said he would check with technicians and call me back. That was at 2:00 on Wednesday. No call. I called the next morning at 11 and got his voicemail. Still no call back. I called again and he called me back around 2. Meanwhile I am so stressed that I need a new car. When he called me back he was rude and told me they were busy. I again asked about my car and he said to buy a new one. I asked what to do with the dead one and he said he doesn't know but I need to tow it out. Zero empathy or manners. I tried to ask another question and he told me they were busy. I told him (politely) that I was frustrated about how rude and dismissive he has been. He again told me they were busy and said he no more info for me. A little while later, the Service Manager called to try and smooth things over. Also said they were busy and that's why no one called me over 2 days to tell me about my car. Not an excuse. He told me what I could possibly do with my car. I did not even want to bother talking. On Saturday, I went in to pay and tell them the tow truck was going to be there. The guy who helped me was SO RUDE. Talking as he was walking away and told me it needed to be gone by 4. It was in the back and he said no one was allowed there. I asked how he the tow truck was supposed to get it if they could not go back there. He walked away and said he would get back to me. In usual style, he did not and I had to go find someone. Someone then pulled my car to the front. I realized once they say they weren't getting my money anymore then they had zero reason to be nice and/or helpful. I am super mellow and did not yell, etc. I politely told them on the phone that I was not happy with the level of service. FOLLOW UP: They missed an opportunity for a sale. Rather than ask if I would like to look at the used cars or even buy a new one, they brushed me off. I would have looked at cars as I don't have one now. Assuming sales and service don't work together. The 2 stars are for Allan. Zero for the rest of service. read more

Sunnyvale Ford I had one of the worst dealership experiences I've ever had at Sunnyvale Ford while attempting to purchase a Ford Raptor (Stock #S0652). I initially found the truck on Facebook Marketplace through their salesperson, Fernando, and then worked directly with their General Sales Manager, Mark. I made it very clear from the beginning that I am in the business and was ready to purchase at invoice pricing. I was also transparent that I was considering a Hennessey Ford truck at Ken Grody Ford, where I had already been offered 5.99% APR for 72 months through Ford Financial by buying down the rate. We agreed to very specific terms: * $2,700 under MSRP * $895 GAP * 5.99% APR for 72 months I authorized Mark to run my credit through Ford Financial ONLY. Instead, he ran my credit multiple times without my consent, claiming he was searching for a better rate. I now have multiple hard inquiries on my credit report. He eventually secured 5.99% through Bank of America instead of Ford Financial -- clearly to avoid buying down the rate as discussed. This was not what we agreed to, but because my credit had already been hit multiple times, I tried to move forward anyway. It gets worse. I clearly stated I would be the primary signer and my sister-in-law would be secondary. Mark approved an arrangement where my family would go in to complete her portion and then send me the contract to sign and notarize. My brother and sister-in-law drove FIVE HOURS to the dealership. When they got to Finance, we discovered my sister-in-law had been listed as the PRIMARY signer and the vehicle was registered to her address -- without my authorization or knowledge. This was a complete restructuring of the deal. Finance claimed this was the only way Bank of America would approve the loan. When I asked to go back to Ford Financial with me as primary, the rate magically jumped to 6.69%. I asked them to honor the original agreement and buy the rate down to 5.99% as promised. They refused. My family drove ten hours round-trip for nothing. No accountability. No effort to fix it. Just careless, unprofessional handling from management. The GM of the store Jim Popal did nothing to remedy the situation didn't even reply to my email complaint. If you value your time, your credit, and clear communication, I would strongly recommend shopping elsewhere. read more

Sunnyvale Ford - 2025 Ford raptor - Car Dealers Near Me - Sunnyvale, California

Horrible service! I came to this dealership for oil change and ask them to fix a leakage in transmission. In fact they didn't fix anything and my car was just standing at the dealership for 17 days ! The worst dealership ever! Moreover they just forgot about me and kept my beautiful Lincoln Navigator for no reason until I called and argued with them! So after so many days I found my car covered with birds shit in dirtiest condition ever! So I needed to go polishing my car and thoroughly cleaned after these guys! Escape this dealership! read more

Sunnyvale Ford - Leaking transmission - Car Dealers Near Me - Sunnyvale, California

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DO NOT COME HERE. I could leave zero stars if I could. We signed a contract and we told the finance manager Luis to put me as the primary owner of the vehicle with my father as a co-sign. They call us back to resign paperwork as he mentioned that they accidentally put my dad as the primary owner, stating that it would be a quick fix by resigning papers and no numbers would change. Our fault for trusting them, but little did we know we get home to review the paperwork and the APR went up 1%. This caused the monthly payment to go up, but we didn't bat an eye. Then Luis calls me again a few days after resigning the paperwork and says I needed to pay an extra $1200 because the bank said I live in a "higher tax area". I told him we already resigned paperwork and we wouldn't be paying that as we did not agree to it. We go in to discuss options and they finally admit that it was a mistake on their end after blatantly continuing act like it wasn't their mistake and it's just "Uncle Sam". We speak with Mark the manager and after we say the customer should not be paying for a mistake they made, he says it was a system error when we redid the paperwork and that we needed to pay it no matter what. In the end, they covered the cost because they did not want to lose the sale, but watch out for these guys as they are sneaky and try to mess with the numbers behind the customer's backs. read more

If I could only leave 0 star I would. I purchased a vehicle from this dealershit and with bumper to bumper warranty coverage (he said) paid extra monthly for it too. so now that I have issue with just the cooling system, brought it to them to get it fix. its been over a week with no update, I even have to call them myself instead of them updating what is going on. Service department clerks has some attitude, no service supervisor around, and no manager around, so you are fcked. They have so much excuses so long story short the part is not covered under warranty. I highly recommend not to waste your time and money. They are fraud and bogus. Never trust this dealershit at all. read more

I don't trust Sunnyvale Ford. I had to sell my 2016 Ford fusion due to transmission problems because they claim it wasn't them that caused a problem which it was may I add! They need to be held accountable for what they did to my vehicle and they won't take no accountability!! They did a emissions reset on my vehicle turned out. They entered the wrong emissions code which caused great damage to the transmission, but like I said, they don't wanna be accountable for that so I will no longer be trusting Ford. Thanks for nothing Ford.!!!!!! read more

Great experience with Fernando at the Ford dealership! I didn't end up buying yet, but he was super patient, helpful, and never pressured me. Really appreciated his honesty--definitely recommend asking for him! read more

another update for the service department only-- i would say in the entire year of 2024 their customer service has improved tremendously!!! like any sane person, i would prefer to not have any car troubles at all... but if i do have any run ins and i stop by the shop, please keep up the momentum of having personable service!!! it goes a long way for sure read more

Sunnyvale Ford - coffee "station". coffee pods are provided by staff when asked... - Car Dealers Near Me - Sunnyvale, California

I have bought a vehicle from this dealership last week , I would not recommend coming here , I came in to trade in my vehicle for another vehicle and there were completely rude. The salesmen did not tell me anything about the car and when I tried to purchase the vehicle, they tried to charge an extra 5 thousand dollars for a warranty that I didn't even need To also add they sold me a lard with a broken key fob that they promised that they would change soon and I bought the vehicle which was a LIE. On top of that they have no respect for Veterans that served in the military, they will lie to you just to make a sale DO NOT COME HERREE !!! SAVE YOUR MONEY !! read more

Sunnyvale Ford - Car Dealers Near Me - Sunnyvale, California

Really disappointed with service here at this dealer. My 2025 Ford Expedition has been in the shop for almost two months. All because one morning the key fob wasn't detected (but could still start car with phone). They claim to have fixed that issue but then ran into other problems they haven't been able to fix yet. I've called multiple times a week for updates and its always "Waiting on Ford..." "Ford told us to order a part, still waiting for the part" "Ford told us to order the same part again because maybe it will work this time". Ford said to order the same part 3 times. I have no confidence in their ability to fix this. They even called asking me about functionality that comes with the car standard as if it was an after market add-on, they asked that 1.5 months after taking the car in! When I called Ford customer care, their record what was happening was different from what I was told by this dealer. There's been times when they haven't heard any news from Ford in over a week. I've never gotten a sense of urgency or care to get this vehicle fixed. I've never been this disappointed in a new car and service in 20 years of owning multiple cars. My Ford is a lemon and I will never come to this dealer ever again. Edit: the dealer claiming they requested daily updates from Ford is at odds with what Ford has records of. read more

I've got a very good impression working with this dealership. Bought and serviced 2 Lincolns here. Many thanks to Anderson, who helped me on many occasions. read more

Good customer service when your driving around with one of their vehicles. Then I asked for features that were only in a vehicle from a different dealer. They told me they could get the vehicle in a couple days later. When I went back they still did not have the vehicle I wanted and tried hard to sell me one of their others on the lot. read more

I would rate this dealers a zero if I could. I bought a used Nissan Leaf and no damage was reported during the time of purchase.I am now in the process of selling the car and have discovered that Carfax has reported a damage that occurred 3 months prior to purchase. I brought this to the attention of the sales manager who dismissed any responsibility. They declined to buy back the vehicle at the current Carvana value. i was treated in a very condescending manner through the entire encounter. I have learned a lesson to only purchase certified pre owned cars. read more

These guys are AMAZING! HIGHLY RECOMMEND! We come here regularly for service, and are routinely impressed with the high level of professionalism in absolutely every respect. Thiago Caetano was our service advisor this last time and he was absolutely awesome...checking in regularly, working hard behind the scenes (he had to haggle with the insurance company some), and delivering a great piece of work at the end. Thank you Thiago and thank you Sunnyvale Ford! You guys rock! read more

I had a great experience with Sunnyvale Ford for my car service. I wanted to give them a glowing review, but then I got this emailing from SirusXM about getting service. Sunnyvale Ford gave away my private information and now I'm being solicited by other businesses. This is an invasion of privacy in my opinion and is really not acceptable. I did not opt in to this and I don't understand why I need to be subjected to solicitation just because I got a tire rotation. read more

Sunnyvale Ford - Car Dealers Near Me - Sunnyvale, California

The salesman listed a car that wasn't onsite. This was never mentioned. I came down from berkeley via public transit, a 3 hour journey, and was told by the salesman that the car was bought at auction. Car had 4 bald tires and they said they may only replace the front. Car needed new brake pads, and had damage to all exterior panels and much of the interior. The price I was told is non negotiable because the service department is not the same department as sales so sales must pay 350 an hour to their service team for any labor. As I prepared to leave the sales manager came out to try to sweet talk. I explained what I was told regarding labor cost and he said that was not true and asked who said it, with the salesman standing next to him. I made it clear they should wish themselves the best of luck lying to their customers. NEVER buy from this company!!! BELIEVE ALL THE NEGATIVE REVIEWS!!! read more

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Thiago Caetano- Service Advisor was 10/10. Best customer service I've ever had working with the dealership. He had the best advice so polite so respectful so energetic and again he just saved the day. Thank you Thiago!!! read more

Sunnyvale Ford - Car Dealers Near Me - Sunnyvale, California

I haven't even done business with them and I am so turned off by the experience, that I wouldn't. I simply INQUIRED about a car and they have called, text, emailed, and voicemails multiple times a day. It's excessive! So I just called to ask (politely but sternly) if they could stop because I got the initial inquiry and anything more is too much. The rep then became combative and that's when I wasn't so nice anymore. I'm not going to argue with you about spending my money. I will gladly take my business elsewhere. It's insane to think you could chastise me about making an inquiry and in the same breath expect me to spend money here. Not thank you! read more

Quite simply one of the worst sales experiences I have ever been through. I found a car online that I inquired about, and the salesperson told me it was there and they could do a great deal on it. He asked me to come down that day and we were in constant communication. I moved my schedule around and only when I got there did they disclose that I couldn't see that car... seemed like an extremely scummy sales tactic - very bait and switch. read more

Newman there service person is a great asset. Very friendly. Explains everything. She ?makes sure things are done properly and timely.

We got a truck from ford and it's been hell! The truck has some issues and has been in the service repair for over a month communication sucks as well and we still have to wait two more weeks! read more

Horrible service reps. They don't update you. They don't return calls. They try to keep customer cars longer than needed. Probably joy riding customer cars. Was hoping for basic service but got hardly any service. I came here based on reviews but got the 1 star service. If possible try another dealership. read more

Love the service department at Sunnyvale. Everyone here is always so friendly and helpful.

I don't normally write reviews, but I'd like to thank Fernando for an excellent truck buying experience. No BS and a great price right from the beginning, really appreciate it, loving the truck thank you! read more

Sunnyvale Ford - 2025 F350 - Car Dealers Near Me - Sunnyvale, California

Sunnyvale Ford service damaged driver side door paint when fixing window weather stripping. Service manager denied responsibility. Paint damage is so clearly a result of their negligence. Beware if you go to this dealership for service. Take pictures of your vehicle before leaving it in their custody. Shame on the service manager for taking advantage of their customers like this. read more

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I had a pretty poor experience at this dealership with my Ford Transit. I scheduled an appointment online for an oil change. I showed up and I was ignored for quite a while. Eventually someone finally took my paperwork walked around the corner talked to somebody for a while and then came back and said that they can't work on my transit today. They only have one outdoor lift and its occupied. It took quite a while for them to get to the point where they could just tell me that I wasn't going to get an oil change today. In the end they suggested I go to Mission Valley Ford which I did today. The experience there was outstanding! For any commercial size Ford vehicle I recommend Mission Valley Ford. read more

Been here for an hour for a friends bronco they said they would have his tires done in the am been here for an hour and their employees only got on two tires and took a break and said they need another hour to put on the other two tires do not go here Santa Clara ford is much more professional very disappointed as we have a trip to attend read more

Had a great and quick experience at Ford Sunnyvale today! They were so efficient, helpful and willing to work with me for the best deal. Particularly, Luis the finance manager was extremely well versed and helped me walk out with an even better deal that I was hoping for. Big thanks to him! read more

My 2025 Ford Mustang was scheduled for service for an important safety recall. The inspection and repair for this recall was coordinated by Thiago Caetano and, because I didn't have another car, the automobile was picked up and delivered back to me. The whole experience from top to bottom was seamless. Julio picked up the car on time and took great care in covering the driver's seat and carpet prior to getting in my car. Julio was exceptionally nice, very respectful and absolutely focused on pleasing the customer. In addition to the recall service, Thiago included a multi-point maintenance inspection to make sure nothing that needed attention was missed. My Mustang was returned to me in perfect condition and gave me the peace of mind that Ford has my back. read more

I spotted a vehicle on Cars.com located at Sunnyvale Ford and wanted to see it. I drove in from 120 miles away over the weekend and met with David. He was pleasant and informative regarding the vehicle. I already knew what the MSRP showed, and there was no haggling at all. That was the price and that is what I wanted to pay. The overall experience was smooth and straight forward. Thanks David! read more

I am a little late in writing this 5-star review regarding my dealings with Sunnyvale Ford, and especially the excellent Sales and Finance Manager Sagar Gurubg. In early September I was looking to buy a 2020 Ford Escape and visited several dealers in the area that had one for sale. My last stop was at Sunnyvale Ford where I was met by a smiling Sagar. He showed me the car and answered all my questions. One of my concerns was the fairly recent addition of a 1.5l 3-cylinder turbocharged engine. We took the car for a test ride. I found to be in excellent condition and the engine performance to be very good. It was clear that I liked the car and was interested in purchasing it. During the negotiation process, which was smooth, quick, easy, and without any extra sales pressure. We settled on a slightly reduced price and completed the transactions. During the following month, after the sale was completed, I discovered a couple of items that needed attention, so I went back to Sunnyvale Ford where each time Sagar saw me and immediately greeted me asking how he could help. In both cases, two weeks apart, Sagar took immediate action and, in one case with the help of his manager Mark Pamo, got the necessary parts replaced and my issues taken care of, at no costs to me, even though one item could have been contested as part of this being a used car. During this whole process Sagar was not only always friendly and professional in his dealings with me, but very helpful in getting my problems taken care of. I cannot praise him enough for his customer service and friendly attitude and his professionalism. If I ever need to buy another car, Sunnyvale Ford is the first place I will go. Thanks for your help Sagar, I love the car and your dealership's high level of customer service. read more

This place is terrible. It felt I was a dollar sign to them. They wanted to close a deal quickly. I felt rushed. They almost seemed annoyed that they were working!! I should have trusted my gut and left but I bought a car that seemed to check all the boxes. Regretfully, it had issues. Did I get the coverage - no. I signed away my car towards the other one too quickly. I felt stuck and just wanted to be done and hope for the best. I learned. My fault. Trust your gut! If you feel like a dollar sign to them, leave. I would recommend just not going there. Side note - Everything is top down. Someone behind the scenes is creating a cringy sales culture and hiring people that are the same. Just go to capital ford in San Jose. Much better experience. read more

I had an exceptional experience at sunnyvale ford. From the moment I walked in they were friendly, knowledgeable and genuinely eager to help me. I came in for a strange noise in my car and representatives Daniel and Thiago took the time to answer all my questions. read more

I stopped by for service and windshield installation for my Bronco. Highly recommend Tristan as your service advisor. He went above and beyond on the services delivered and ensured everything was done the same day. His communications are very prompt. read more

Highly recommend Anderson at Sunnyvale Ford, really good advisor for maintenance and other services.

I was helped by Thiago who took care of my truck! We had a misfire happening and they changed my sparked plugs and even one of the bad coils we had too. The service was fast and since we made an appointment online, they were able to have our truck done as soon as we got done with lunch. I am definitely going to be taking my truck here for all my future services. Pro tip: make an appointment through their website as they do get busy sometimes. Ask for Thiago. read more

always treated like a valued customer at sunnyvale ford! great service staff, especially service advisors anderson and newman! hats off to all the staff! read more

The manager called and said he was no longer going to look at the car because of my first review. He was upset that I told the TRUTH about how horrible they are. We end up having to pay THOUSANDS of dollars to fix the car and we got a lawyer. Stay away, they are scammers. All of the negative reviews are true read more

Update: I have received a $750 refund on total charge of 1500 after putting the review here Earlier, I was charged $1500 even though I have maintenance package that expires 07-21-2025 I did not ask for additional services. I just wanted a regular service. It's service manager's fault. I gave my credit card just to get my car back. You guys had no right to charge me like that! Worst service center over, rip off! Avoid at all costs! I am their customer for a number of years coz I got my first car from them. I went in for a usual service yesterday. I have 6 years maintenance package which was paid for when I bought the car. I usually put the service order in, once it's done I pick up the car. During the pick up, no payment is required since the servicing is covered under maintenance package. However, this time it's been different! He doesn't mention any cost associated with it. I signed the papers as usual so technician can start working. When service is done he comes back to me with a bill of $2079.75. Felt shocking and stressed! To add to inconvenience, It is end of the day, technician already left, could not review anything with him. All the staffs and customers left or heading home. I am shocked, stranded and stuck in there with a large bill! Ironically, this was also my birthday today! read more