I have been a customer of Toyota of Tampa Bay since 2013, and happy until my last interaction,…read morewhich was a purchase of a 2026 bZ. I bought my first car from them in 2013, a Camry. The salesman, Alan Brodsky, was excellent. He was informative and helped with a military discount. No wonder that he was perpetually their salesman of the year. My second purchase from them was replacement Camry in 2023. Alan had retired, but a woman who had worked with him was my salesperson and seemed to work in Alan's style, low pressure and helpful. In the last week of May 2026, I brought my 2023 Camry in for a free car wash. While I was waiting, the woman who had been my salesperson in 2023 came by and said hello. TBH, I didn't recognize her, but my memory isn't so good after age 70. I told her that I was just here for a wash, but was thinking about an electric car replacement for my wife's Subaru 2016, since we had just gotten solar panels on our home. She showed me bZ and I asked if I wanted to drive it. As my Camry was not out of the wash yet, I said sure and went for a drive. Then they wanted to sit down and sell it to me. I said no, I was just here for a car wash and just was talking while waiting for the car to get washed. Also, I would have to consult with my wife since it's would be her car, and I don't even know if she wants to give up the Subaru. They asked me if I wanted to drive the car to my home and have my wife look at it and drive it. I called her, got her OK, and I said OK. She did like the car. Then we came back and again the pressure was really high to buy it right then. I told them that I didn't research this at all. Normally prior to buying a car I would look at reviews, find the dealer's invoice price, find trade-in values for the Subaru, and when my research was all done, I would come in in the last day of the month, which is when dealerships bargain the most. Despite all that, the next thing I know I was in the room with the person to do the sale. Perhaps I could describe her as a very effective salesperson. Or, someone who was took advantage of a 73-year-old whose judgment and executive function may not be as good as it used to be. I never knew what the dealer's invoice price was. I didn't know until later what the Subaru trade-in would be on Edmunds or Kelly Blue Book. When I walked out, I couldn't have told you what the cost of the car was that I just purchased. Normally there are some negotiations back and forth, and the salesperson has to go back to the manager in the rear. The only such thing was her asking if there was anything she could do that would sweeten the deal. I said how about extending the warranty on my 2023. She said she'd never heard of extending the warranty on a different car then the one being purchased, but the manager approved it. We never talked about invoice prices or military discount. All in all, I'm happy with the car but just not happy with the sales experience On another issue, the bZ has a lot of display options. I think that Toyota should have an expert in operating the car sit down with you for 20 minutes and go through important operating issues. Of course, it's all in the manual. But it's a big manual. One of the things that they should have warned you about, but didn't, is that a Li-ion battery should not be charged to 100% routinely. Just like in cell phones, which tells you that you should charge only to 80% most of the time to maximize battery life, the charge on the traction battery should be kept between 20% and 80%, except for the occasional long trip where you need to charge it to 100%. This is not noted prominently anywhere. I research it online. I called the Toyota service department and they had no idea if limiting the charging to 80% was recommended, nor how to limit the charging. I found it in the manual and you can set the charge limit to 80% or whatever you want. They need to have somebody sit down and take you through the car everything from charging issues like this, to adjusting the height of the tailgate, to customizing the seat and mirror positions to the two drivers using both facial recognition or keys.

Buyers, be ware. I've been trying to work out a deal with them and I've discovered that this place…read moreis a scam. First off, they will try to omit things like the tax credit on a trade in... make sure you know your stuff. Secondly, they insist on offering a PPP+ package which is basically nothing your insurance doesn't already cover and it's $3000. They won't remove it even though it's basically nothing useful and IS NOT an extended warranty. Below is what they are charging you $3k for.. ere is an overview in detail of all the great benefits: Door Edge & Cup Guards - Protects your vehicle's painted door edges and door cups from chips and scratches. Made of a rugged polyurethane and then hand-applied to each door to provide long-lasting protection. Stolen Vehicle Assistance - if your vehicle is stolen and declared a total loss, we will cover your insurance deductible up to $2,500 as a credit towards a replacement vehicle at our dealership. Included as a loyalty benefit for the first 90 days. Battery Protection - Seals and protects battery terminals and connectors against moisture, acid corrosion, nd battery drain. Prolongs battery life and improves electrical flow. Customer Mobile App - Take your benefits on the go with our exclusive mobile app which provides instant access to all your program benefits. Easily dial roadside assistance with a single click and schedule service right from the app. Roadside Assistance - Includes on-demand, 24/7 roadside assistance. If you have a flat tire, dead battery, are out of fuel, locked out, or need a tow - help is just a phone call away. Track the arrival time LIVE from your smartphone Windshield Protection - The windshield has been treated with a special military-grade rain repellent which adds a hydrophobic coating, that quickly repels water and provides better driving visibility in the rain. Road Hazard Tire Repair - Includes a single-use $50 credit towards tire repair or replacement during 1st year. Collision Credit - Accidents happen. But in the event your initial vehicle purchase suffers a total loss due to an auto accident, we provide $2,500 as a credit towards a replacement vehicle at our dealership. Included as a loyalty benefit for the first 90 days. Car Care Products - Included in the welcome kit are premium, travel-size car care products to help your vehicle look its best