I needed to have my Right back blinker bulb replaced, I was leaving the next day for Ontario, Canada, they helped me out and I was so pleased with the service. I could not imagine driving all the way to Ontario without a blinker bulb not safe. Would highly recommend Bert Smith Volkswagen, St. Petersburg, FL read more

Jovany was pleasant and took care of all our service needs. Highly recommend buying a Volkswagen from Bert Smith because they are easy to deal with. Jeremy was our salesman who treated us like we mattered. Jovany is our service rep. GREAT job read more

My salesman Zeke really helped me get into a brand new VW Tiguan , it was from beginning to end a smooth transaction. Kudos to Zeke .

I've spent so much money at this dealership and they are about as unhelpful as the least helpful thing you could think of. Don't bother with your time here, they won't even take 5 minutes out of the schedule for a quick tire exchange if you even already have the tire off and offer to do it yourself and solely just exchange the old tire for a new one. read more

Don't buy a car from here they have no problem selling you a saltwater flooded vehicle. So don't buy from them. No help at all. Don't trust them. They greased is up to be quiet for a month. They give Dealers a bad name. read more

Bert Smith Volkswagen - This is what passes their 100 point inspection. - Auto Parts & Supplies Near Me - St Petersburg, Florida

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This is my second time around leasing a car with Bert Smith. I cannot tell you how much I love Shawn in sales and Alan in service. These two treat you like you're the only customer in the dealership. They prioritize your needs and make sure you leave smiling and loving your car. Your vehicle is your lifeline and a vessel carrying precious cargo be it your child, pet, loved ones. If you have a tire or brake issue, you could basically crash, die, and kill others on the road. So thankful to these two and will only use Bert Smith for all service and leasing. I recommend all my friends and am trying to convince my Honda-loving family to make the switch to VW. If "Bert" had a Honda dealership, you know I would send them there in a heartbeat. read more

**Beware of poor business practices** Entered into conversation with this dealership on 25 September regarding a 2018 Jeep Wrangler they had listed for sale. Being a distance away from the dealership, most of our conversation was via text regarding the pricing, availability and details. We came to an agreed-on price for the vehicle. I explained the timeliness of my availability to come pick up the vehicle might be a few days, however, I'd be happy to put a deposit down or even finalize the sale over the phone/email. Salesperson "Zeke" informed me that, since they were a small dealership, they did not take deposits for vehicles and that my pricing was only good until the end of the month to meet their sales goals for the month. On Saturday 27 September, I engaged with Zeke just after opening to inform him that I had taken off work and would like to finalize the sale that day and come down the next day to pick up my vehicle. He replied with a request from the general manager that I send them my full loan approval for the vehicle "vin specific" as well as proof that I had insurance for the vehicle. I finalized my loan, sent the buyers sheet, purchased insurance and sent all to the dealership (All steps you take when purchasing a vehicle). By mid-day on Saturday, Zeke replied that all was good, and he'd see me Sunday morning to pick up my vehicle. Later that afternoon, Zeke texted me telling me they had sold the vehicle after I had taken steps to secure it. This left me out a day of work ($532) as well as out the payment I made to acquire insurance for the jeep ($573). Their response was simply "sorry". I engaged with the sales manager "Eric" to which he did not have the true story from Zeke. I have text evidence of what actually transpired. He left off with me saying he would discuss with the General Manager on Monday 29 Sept to find a way forward. Trying to further find a purchase and make good of the loan I got and insurance payment, I presented Zeke with an option for me to purchase another jeep they have on the lot that would have been at a higher cost to me and make the dealership even more money before the end of the month. **Neither Zeke nor Eric replied to me** For a business that their salesperson went well out of their way explaining how they were a small family-owned dealership who took extra steps to make their customers happy, this seems like very poor business practices and a lack of care for a customer who was out roughly $1000 for their sales games. read more

Stay away from bert smith dealerships! One of the rudest people blocked me in a parking lot and refused to move their car even though they were double parked! He was short, bald , and wearing a bert smith shirt. Hopped out of his car and started barking when i tried to ask him if he could move more into his parking spot. read more

Bert Smith Volkswagen - The rude driver clearly double parked - Auto Parts & Supplies Near Me - St Petersburg, Florida

I was totally amazed how professional and knowledgeable staff was. Zack and Tyler went above and beyond to make my visit great, very friendly and comfortable. High recommend. Needless to say, I went home with a brand new Tiguan. Love it. read more

We had a very positive buying experience and received a great value for our trade-in. Cher is an excellent sales professional! read more

Bert Smith Volkswagen - 2023 Taos SEL - Auto Parts & Supplies Near Me - St Petersburg, Florida

Excellent service department. Easy to schedule appointments and Allen is always a pleasure to work with. Highly recommend.

I purchased a VW Jetta at Bert Smith my experience was pleasant Dustin provided friendly and professional service and I would highly recommend stopping in to see him if your looking to purchase a new car. read more

We just purchased our new Aurora Red, Atlas Cross Sport at Bert Smith VW, our sales person was Jeremy Corbin (after negotiating the day before online with Brad Burkey). When I arrived, Brad wasn't in and Jeremy was able to help me (Hubby came back with me after the test drive and initial numbers). Jeremy was very attentive to his customers. It was a very smooth process with everyone we came into contact with, even finance (believe it or not). I am sure that Brad would have closed the deal too, but glad we had the chance to meet and buy from Jeremy. Not our first VW (it's what we buy ), glad we were able to close the deal at this dealership. I echo that Jeremy treated me with respect, something that doesn't always happen when you are a female and buying a vehicle. Go see Jeremy, you won't be disappointed read more

Bert Smith Volkswagen - Auto Parts & Supplies Near Me - St Petersburg, Florida

I walked in on a Sunday afternoon, prepared to just look and not buy. Worked with Justin Smith, answered every question I threw at him and didn't feel pressured or rushed into my decision making. The finance team made the process nice and easy the the dealership itself is a gorgeous structure. Last thing is that unlike a lot of the dealers attaching extra fees to their vehicles, They did not. Price was what they said nothing extra sprung on me. Highly recommend them and Justin! read more

Purchased my first VW from here and they have treated me great ever since. The service department is outstanding and are always willing to help. I highly recommend them from their no pressure sales to excellent service! read more

Bert Smith Volkswagen - Service Waiting area - Auto Parts & Supplies Near Me - St Petersburg, Florida

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The no pressure sales was a great experience for us. We were lucky enough to put a down payment to hold an ID.4 1st Edition that was coming in later that week. We are so happy with this car. After driving some Teslas and being very disappointed with them (harsh regenerative braking, no Apple CarPlay, poor fit and finish, no tax rebate, etc.), the test drive sold us immediately. So much fun to drive, Apple CarPlay, softer regenerative braking or coast mode, more comfy seats with massage in both front seats, adaptive headlights that turn, $7,500 tax rebate, 3 years of free fast charging at ElectrifyAmerica ...this car is a great deal! They didn't pressure me into extended warranty or all the other add-ons. They were also cheaper than other VW dealers in Sarasota and Bradenton. I had my first service and had a HomeLink rear view mirror installed. Great service! I highly recommend Bert Smith Volkswagen and the ID.4 1st Edition or Pro S (not the base model). read more

Had a great car shopping experience here at Bert Smiths VW. Came in on a busy day and was still provided with excellent customer service. Marcus had a hand full of customers and still provided my family and I with service and referred us to a good salesman Jeremy. I would like to extend my gratitude to Sean (manager) and Dino (Finance) with expediting service and Thanks again to Jeremy with our purchase! =) -Claudio Famliy VW 2018 TSI/SE read more

Being out of town and having car trouble is never a good thing, I had to bring my car in to a VW dealer and I'm glad I choose Bert Smith VW , from the 1st call I made to Zach at the service department all the way through to picking up my car after work was completed, Zach was friendly and I felt being honest with the estimate and he explained everything throughly , they even text and email you from the service floor from the mechanic who is inspecting your vehicle and he explains what he has found so you know before the service tech calls you with the estimate. They called when they said they would and the car was done on time. read more

This place was amazing!! Zeke, Michael, and Weston all helped me purchase my car and were genuinely so friendly. I am so grateful for this experience with them. read more

I wish I could give this dealership zero stars for their SERVICE DEPARTMENT. If you are planning to purchase a vehicle from this dealership I stress you think about the future servicing your vehicles. They will fix your problem and then create another issue for you to pay for. I have been told their mechanics are not well qualified and still took the chance and of course was left with damages to my vehicle. They are asking for $3400 for a repair on a part that I had just bought brand new that was improperly put back together by their mechanics. If you can take your car to another dealership for your service. I would highly recommend. At the end of the day, they do not have your back. Go support a local mechanic who actually cares about their customers. read more

We purchased a new TAOS in April 2022, we love the vehicle. However, as of today, BERT SMITH VW still has NOT paid off my trade-in (2 1/2 months later). Now I am receiving late notices from my trade-in loan company. BEWARE! read more

Shawn Chayban was so nice and helpful during the whole process of me signing a lease. He is very easy going and listened to my needs! I recommend him 100%! Thank you Shawn! read more

Marcus made the process of leasing a car seamless. Marcus is a great salesman and I enjoyed that he was a real/ honest person. However, as a women leasing a car I didn't appreciate both times we shook hands he never directly made eye contact or even acknowledged the fact we were shaking hands. I felt more as if he was leasing the car to my significant other than myself but I'm the one signing the papers. Other than that I would recommend him for a quick/easy process. read more

We needed to initiate a lease buy out for our VW Atlas. During our service session prior to the lease buy out, Bill Batten the sales manager let my husband know that they could handle it, even if we had outside approved lending. So we go to Chase and get our pre approval, come back to Bert Smith -- and Bill let us know they couldn't do it unless we financed through them because they weren't going to make any money off us. That's how they do business -- will never do business with them again. We ended up going through the lease buy out process, with Chase approved lending, at Lokey Volkswagen. They were excellent and every document was ready for us when we walked into the Lokey showroom. Guess Bert Smith lost out on any business from us in the future. Bye! read more

What a great experience! Purchased my first new car here and I could not be happier. Shawn Chayban helped take car of me and he was a fantastic salesman. Not pushy and very professional and knowledgeable. I would definitely recommend visiting Shawn. Also I was very pleased with both the service and finance department as well. All around excellent job! read more

Brought my car in for maintenance and the customer service i received was amazing. I was able to easily schedule my appointment online. Once i dropped my car off, my service advisor (William F.) went through everything with me on what was included in the maintenance package. They called when it was almost done so I could pick it up without waiting hours. I loved the communication and the respect i was given. at the end, i was notified of lights on my dash that i was already aware of, but wasn't pressured to fix the issue. 10/10 recommend this VW over any other location in the surrounding area. read more

Worst customer service EVER. Needed a simple part for my Beetle, called ahead and was told "yes we can order that for you and it will be $60". Arrived and waited over a half an hour just to speak with someone because clearly I was not in the market to buy a car so they weren't interested in helping me. After I was finally seen they rudely stated they could NOT order the part and that the needed me to bring the vehicle to them so they could inspect it. After they were told the vehicle was not drivable and I only needed this one part to fix it, they insisted I have the car towed to their lot so their service department could inspect it and determine what was wrong with it (for an additional fee of course). Won't be purchasing any vehicles from Bert Smith or using their service department ever again. What a joke. read more

I dont recommend this dealership. This is my second vehicle from this place and I've had to go back multiple times because the finance people cant get the paperwork right both times. And their service guys dont know we'd hat they're doing on simple things and leave your car a mess. read more

I don't say this about many dealerships. This one for sure: exceptional service, patience and care. Shawn was the best part. We worked with multiple dealerships across Florida (about 12-13ish, not just VW) and of them all, this dealership went above and beyond for my satisfaction. I literally drove 2+ hours to pick up the car from this specific dealership bc I felt that Shawn Chayban made it his mission to really connect with me and earn my trust. I didn't get this at my local dealership and was greatly satisfied with the Bert Smith dealership in St Pete. Thank you Shawn, Frank and Holly and everyone at Bert Smith for the exceptional service. :) read more

Very unprofessional. Don't return phone calls. Management doesn't care employees show up whenever they feel like it

This was an excellent car buying experience. From the selection, staff, and actual buying process it was very easy and organized. Shawn Chayban was our salesman and he was so knowledgeable and friendly (10/10 ask for him when you go in). He truly made this process so smooth and comfortable. This was my first time buying a car so some of the terms and options were foreign. Shawn and the staff took the time to educate me and show me all of my options. They wanted the best for me and my interest/needs and it was clear they were not just trying to sell me a car and get me out the door. If I didn't need an upgrade they didn't push and told me outright it was something I didn't need and on the flip side if it was something that I should consider they would educate me on why it was important and how I would benefit (such as maintenance package and showed me an actual invoice of an oil change and fluid change etc). The color I wanted in the style I selected was at a nearby dealership and they drove it down while I completed all paperwork, detailed it on the spot and it looked amazing. The entire staff was efficient, knowledgeable, worked on getting the best interest rates, financing and deal possible to make me a happy, lifelong customer. I cannot speak highly enough about my experience. There are tons of options to buy a car but finding a dealership and staff that cares about your interest while purchasing and also as important and if not more important- the willingness to take care of you after you purchase the car is hard to find. Bert Smith is that dealership. This dealership was recommended to me by a friend and they exceeded any expectation I had on the front end. Based on my experience today I know they will exceed all expectations moving forward throughout the lifetime of owning my beautiful new VW Tiguan Sel with R Line trim. Needless to say, the car is beautiful and top of the line. Shawn will work with you to find your dream car and a car you will feel good about. The safety features on the VW are more extensive than I even read about online. I am so elated and excited about my new vehicle and will recommend this vehicle and dealership to anyone who is looking for quality, satisfaction and above all, excellent customer service. Thank you Shawn, Leo, Earl and all of Bert Smith Volkswagen! read more

If I could give this review negative stars I would. The salesman, Darryl was fantastic. The reason for the 1 star has been the customer service from the General sales manager and the VW sales manager. Every time I have come in to speak with them, I have been treated very rudely. There was a mistake with the price I agreed to with the salesman and what was on my lease. When asked why and how to fix the issue, I have been given the run around and everyone there has dodged me. I have called and left messages and emails that have both been unanswered. I will not be returning to Bert Smith and cannot wait to get out of my lease with them. read more

My EOS needed a little repair while we were in St Pete fir Memorial Day weekend. John and the whole service department were great helping from out of town. They even washed my car before it was loaded on the transport to bring it home to me. Thanks Bert Smith ! read more

Couldn't be happier with my purchase from Bert Smith VW dealership. Nataly was very informative and understanding throughout the car-buying process. The manager (forgot his name in my old age ) and Kyle and Adrian from the finance department were also a pleasure to work with. There was never a point where I felt pressured or uncomfortable. The showroom was simple, open and modern in design. There was a good selection of cars in each style. I'm super excited to see where (literally) my new VW takes me! read more

Just bought a new Volkswagen Atlas from Shawn Chayban! He made me fall in love with the Atlas and all the safety features of the Volkswagen. Shawn was so knowledgeable and took the time to listen to what I wanted and didn't try to pressure me into buying more than I wanted or buying before I was ready. Would highly recommend Shawn read more

It's always hard to get service from this place. They are ridiculous with answering calls as well as calling back. The online chat service is a joke. Only reason there is 3 stars is because once they repair you vehicle after paying you life it rides great. I thought I could trust to get service and repairs here because I purchased the car from here. I'll be finding somewhere else. I'm not going to act like a circus buffoon in order to pay money. read more

Just had the best car buying experience ever! Our salesman was Markcus Martin. Markus was very knowledgeable, professional, helpful & honest. Markus was amazing and made our experience fun, stress free & we were out the door with a New Car & smiles all around! read more

After shopping the internet for a new Atlas and dealing with a Tampa Dealer who would take nothing less than MSRP and wanted to increase the price because I was bringing a check from my credit union( they consider it a cash sale) I checked in with our local VW Dealer via the online Website. I received a prompt reply from Shawn Chayban. We text back and forth and he did have the Atlas I wanted but just in a totally wrong color. We text more and since I hadn't actually driven an Atlas yet, he invited me to just come drive it before I go all over the state trying to get a Pure Gray one and I could show him my trade a 2018 Mercedes GLC ( I mentioned I may just sell it outright). I went over and meet Shawn on my 1/2 day off in clothes I do yard work in. Shawn was super courteous, had a mask on and had the Atlas pulled up to the Building so we avoided walking around in the hot sun. He asked if he could take a few minutes and go over the features of the car with me ( he knew I had researched the car and I had a lot of questions especially since it had been about 15 years since I had owned a VW. Shawn had researched the car I was looking at in Tampa and told me the exact things this Atlas Didn't have. Come to find out it was only 1 that I would have really used. Test drive went awesome, we went back to the Store and they QUICKLY worked up numbers for our trade, Talked about the trade and again QUICKLY came back to me with a proposal and yes they discounted off the MSRP. Because of the my Partner and I both really wanting a color change ( last 3 cars were white) we wanted to talk it over tonight because the color was just not what we wanted. The word PARTNER OR HUSBAND never phased him ( as it shouldn't anyone since it's 2021) and we talked a few more minutes and I was off to think about driving another darn white car...LOL After going to one more dealer in South Bradenton to see one in Pure Gray, it was obvious in my mind and opinion that when I mentioned my Partner things changed. They asked why wasn't SHE here and I said I'm sorry HIS name is Tate. I was very put off with buying another car and seriously just considered waiting or just going and spending 25K more on a Mercedes GLE because I knew the Dealership and was comfortable with them. It's 2021 and these things just shouldn't happen. The next morning Shawn texted me and after some back and forth I asked to drive it again. I went in and everyone that walked by that worked at the Dealership spoke and said hello and were friendly and this didn't happen in Bradenton. We went on a quick test drive again and I said Ok lets get this deal done. From that point I don't think I was in the dealership more than an Hour and 10 Min. The Finance Manager came out and asked about my Credit Union paperwork, a few minutes later he called me in the office and In a super short amount of time I was done. Shawn has the new Atlas pulled up, helped me pair my phone to the Apple Car Play and helped me put everything in the new car. Moral of my long story: Being in business myself, Shawn and Bert Smith did business like I do and treated me just like everyone else. I will actually say I was treated better then when I purchased top of the Line Luxury Cars in the past from Mercedes. Shawn was very thankful for my business and I was very thankful he was a TRUE PROFESSIONAL and I will truly send Family, Friends and Clients to him in the future. Shawn knows his product on a very high level and committed to satisfaction and takes great pride in what he does. read more

Couldn't rave enough about the customer service my husband and I received while trading in our 2015 Jeep cherokee for a 2018 Atlas. Jeremy Corbin helped us find the vehicle that fit our families needs. He was respectful, kind, relatable and honest. Never pushy, and listened to every word, concern and question we had. Great guy! When you go, ask to talk to him, he won't let you down! read more

Its sad when the very best thing I can say about Bert Smith Volkswagen is the courtesy driver, John. he was courteous, and helpful. With that being said, every other aspect of our service at Bert Smith was HORRIBLE. We have had our Volkswagen Jetta since 2010, and every single service was provided at a Volkswagen dealership in our home state. Since relocating to Florida, we have used Bert Smith twice. After our experience today, we will find another VW dealer to take our business to. We noticed some shaking in our car, and took it in to be checked out on Friday November 2, since we did not have an appointment, they were able to get us in on Monday, November 5. at 8am The service desk employee stated he would let us know when it was fixed. We called later that day around noon, and were told that our service desk contact was not there. We asked for a return call. No call back on Monday, we received a call on Tuesday but they did not leave a message, they finally called us back on Wednesday around 4 pm to tell us what was wrong with our car. They stated we needed 1 new wheel and all new tires. This was not surprising to us, we figured it was time for tires. we maintain our car very well, never miss a regular scheduled every 10k mile maintenance for our Jetta TDI. They said they would order our wheel and should be ready by Friday. Then we were told they ordered the wrong wheel. The next story we were told was we now needed 2 new wheels. Then they told us that they could no longer order new wheels for our car, however they could save us some money by getting used wheels. We are in Florida, this is the only vehicle available to us here. We have now been without a vehicle since Monday, and by this point it is Friday. We asked about the possibility of a loaner on Wednesday, we were told that they may be able to get us one by Friday, possibly Saturday. No call on Friday or Saturday to let us know if they had a loaner for us. We called Monday morning, 7 days after dropping off our car, to check on our vehicle. They said they should have the used wheels in by Tuesday, and have it repaired. They finally called us later that day and told us our vehicle was fixed and ready for pick up. We asked for the courtesy driver to pick us up first thing in the morning (Wednesday) John, the courtesy driver picked us up on Wednesday morning, 9 days after dropping off our car, so that we could pick it up. Upon our arrival, We present our VW Credit card info. After 3 phone calls to VW Credit, we were informed that Bert Smith VW does not accept the Volkswagen Credit Card. So, we had to use another form of payment. Why didn't the service desk know this? Once we paid our balance, the service desk employee was unsure where our car was, so he said he would go get it for us. When he brought it back to us, he said the low tire warning light was on so he wanted to have it checked out again. (we were told 24 hours ago our car was fixed and ready for pick up) Since they had ample time after telling us on Tuesday that our car was ready to go, and since we had accepted USED wheels, I would think any reputable dealership would want to make those wheels look the best possible. A prominent sign on the wall in the service department says they offer a courtesy wash with every service (remember, they have had my car for 9 days at this point) When we see our car, it looked as if the wheels had NEVER been washed, hand prints and brake dust everywhere. Then the service desk employee was so excited to show us the reason our tire was low, there was a valve stem sensor (o-ring looking thing) that was bad. At this point, I have had ENOUGH. I politely asked why they did not find the faulty sensor during the 9 days they have had custody of my car, and why my car had not been 'courtesy washed'. I was told that it was obvious my car was in bad shape and it had hit something, (we took it to them to repair it not to tell us that we had hit something) We knew it wasn't driving right. Then he said the service department was 'too backed up' to wash my car, it needed a detailed service he said. A gentleman in an shirt and tie then said he would go check on it. Never saw him again, he never came to tell me what he had found when he checked on it. About 20 minutes later, my car miraculously shows up with clean wheels delivered by the mechanic/service tech and he says 'You're good to go' Let me just say that this is the first time I have ever written a bad review, but I felt as if I had no choice. This was the most disrespected and uninformed service experience I have ever had. I felt as if we were an after thought and they were inconvenienced by us. After this horrible experience no call to check on us or our car. Follow up and communication are completely lacking Bert Smith Volkswagen. We LOVE our VW Jetta, and have taken good care of it but I can guarantee we will NEVER take our VW to Bert Smith Volkswagen ever again. read more