My mechanic, Jay Bearup, moved here so I followed him. I felt that if he wanted to work for them, I…read moreshould try them out. I made an appointment because my back brakes were grinding, which is never good. Brad quoted me a price which included calipers in the rear and brakes all around. The price was HALF of what the dealer was going to charge, and the dealer's quote was when the brakes weren't as bad! Brad and the mechanics are professional and I will be returning!

After having some less than favorable experiences with my Lexus at several shops around town. Such…read moreas one of the top rated shops on yelp botching a rear brake job and not fixing it after 3 visits, Forcing me to fix it myself. I finally found Car Repair's. Brad Smith and his team are great. They are knowledgeable, professional and friendly. They were able to get my Lexus in and change the timing belt, water pump, spark plugs, brakes and more in short notice. Brad didn't try to talk me into anything extra, he just made some recommendations and explained everything thoroughly as to why it was necessary and a good idea to do while it's already apart. I will be taking my vehicles here for everything from now on and recommend them to everyone.

BUYER BEWARE: Redmond Automotive is not transparent about when and for how much they will charge…read moreyour credit card and that they do not offer refunds. Upon making an appointment over the phone with this auto-shop to install an electrified hitch on our 2015 SUV (for which this part is readily available) they asked for our credit card info in advance of bringing our vehicle in for service. We gave it to them, assuming that we would be consulted before any charges were applied to our card. We were wrong in that assumption. After talking with a car savvy friend we learned that the quote Redmond Automotive offered was entirely too high, "that's highway robbery!", our friend said, and so we called to cancel our appointment. Said appointment was over one week away from the time our cancelation. When we spoke with a representative re: our need to cancel this appointment, we were told that we would be reimbursed for all charges to our credit card. After four days passed and our card had not yet been refunded, we called again to check on the reimbursement. At that point we were told that they do not offer refunds and that the charges would stick. NOTE: Redmond Automotive charged our credit card for the FULL QUOTE for work that was NEVER done. The part had merely been ordered. NO work had been done, they didn't even have our car. Yet they charged us for the LABOR (never happened) and the part. In trying to come to terms over this egregious charge in person with the owner of Redmond Automotive , we were verbally insulted and our requests for a full refund were denied. We were left paying 3x what we know the part costs at Advanced Auto. 3 times! Gross. We ended up paying for this over-priced part, needless to say, we will never return to this business. We hope this review spares you any trouble as well.

I recently had work done at Redmond Auto. I initially chose them because they have free loaner cars…read more(the struggle of having transportation while getting car repairs done is real!). I was completely satisfied with the work done. We figured out that the same parts were replaced a year earlier at another facility after an auto accident. I won't mention the name of that facility, but they also charged my insurance company for service they didn't do. Not to mention the suspension parts failure a year later could have ended up in a dangerous situation. John and his team had me back up and running. Fast forward 2 weeks later, I managed to get a screw stuck in my tire. Terrible time of year (Nov) to try to get a tire repair done. After calling several tire shops, who were booked out weeks, I attempted to call the service dept of the dealership where I purchased my car AND the tires. After having to call back twice and told that they couldn't get me in for a month or so (for a 10 min tire repair) I decided to give Redmonds a call. John said to bring it in right away and they would take a look at it. About 10 min after arriving I was patched up and back on the road. No charge. Moral of the story - honest work and good customer service go a long way! Redmond will get my business for any future repairs (or tire purchase!). The big fancy dealership who can't be bothered to accommodate a 10 min tire repair, not so much. They lost any future sales for a car, tires or service. Redmond Auto for the win!

Bought a 42 gallon Barker wastewater cart at the Traverse City location. No one else had any of…read morethem. My wife went to pick it up and she raved about how nice and helpful the people were at the store. We needed it that day and they came through. P.S. always got good treatment at the Flint store when we lived in that part of the state.

Poor technical guidance on an axle that cost me thousands of dollars and made trailer unusable…read more They simply couldn't do math. Stay away from the Traverse City store.

My tire sensor was low this morning before heading back downstate. I dropped in at DTC Traverse…read moreCity and I was promptly and professionally taken care of. The gentlemen not only checked my tire with the issue but all of my tires. Quick, efficient and no charge. THANKS GUYS!! Audi R8

Needed to repair a tire with a nail in it, while in the middle of a California-Michigan roadtrip…read more Scheduled an appointment online, arrived early and was met by a friendly, professional and competent staff who quickly got us back on the road - for free - with a repaired tire. I purchase tires and have them balanced/rotated annually at Americas Tire on the west coast. Delighted to have the same excellent customer service here at their Discount Tire sister chain. Highly recommended!

We met Tim Richards by chance in the Price Point car lot last December. It was just before closing…read moreand we were looking at a 2024 GMC Acadia. We were flying out in the morning for the holidays. Tim was also going on vacation. We told him we would call when we all got back if the car was still there. A few days before Tim got back, we checked and the car was still on the lot. Living in the U.P. Traverse City is a 3-hour drive. Came down and Mike Krimmel, sales manager got us set up with a test drive. We had a few specific Acadia questions and Mike brought us to GM sales. Met with Matthew Hule who was wonderful and answered all of our questions. Matthew also provided us with other information to help us with our decision. Called Tim on his first day back. We made the deal. Paperwork was very smooth with Chris Brown, business manager. The Acadia was ours before the end of the week. Of added note it was detailed perfect. It was a pleasure working with all of these gentlemen.

They were kind but they couldn't help me find anything at all I definitely will try other placesread more

Brandon and the team at Dave's Garage are unbelievable, going above and beyond when it comes to…read moremaking sure you're well taken care of. They are the best in Traverse City hands down. They gave me a loaner to use while they worked on my car and they were fast and efficient. They don't overcharge and they never talk down to you. My best mechanic experience hands down. Can't recommend them enough!!!

Anytime an auto shop tells me there's no charge after having my car for well over an hour. They're…read moregonna get five stars. Not only did they fix the small problem, but their service is excellent as well. I was hesitant to do business here after it changed hands but other relatives have had very good success also

Quoted my one price ,I would bring in a part and then changed the price to more when I went to…read morebring it in the have the work done. Also not nice while telling me they were planning on charging me more after quoting me.

I'm an enthusiast and track guy. These guys are drag racers and get us enthusiast track folk…read more Recently took my modded 08 Bullitt in... and misdiagnosed the work lol. The men quickly alerted me and made the diagnostic to correct my stupidity. An additional part as needed and one was not, they let me know, we discussed and new part was next day-ed. I also had them an installation of a Ford racing drive shaft and check some suspension torque values as it was up on a rack. And was tracked last year. My car has never felt better, very reasonable and great abundance of knowledgeable, honest men! Vibration decrease to 1979 Lincoln level... Seriousl, good outfit.

Had a vehicle that had some rodent droppings and a nest in it when we took it out of storage…read more Settled for the $169 detail and the $30 under hood cleaning . Thought the price was a little steep but was assured that the car would be washed "at least 4 times" and thoroughly cleaned. When we came to pick it up it was sitting outside. Checked it out and looked good but was still a bit stale inside. Talked to the gentleman at the desk and he said that's because we didn't pay for the additional interior shampoo - Wait, What? Not included in the $169?? Nope. When we got home and opened the car up and really looked at it there were some trouble spots. Dirt in the back hatch area and leaves under the hood. Not a bad job but nowhere near the care that was advertised. Average.

They saved us! We were passing through TC to pick up a VW bus. When we got to the Uhaul location…read moreour electrical for the lights for our towing connection was not working. We were pointed to Love Your Car & Truck just up the road. The owner greeted us and immediately brought a mechanic out to test our connection. Within five minutes they chased down the problem and gave us extra fuses. Super friendly and incredibly helpful, I can't say enough good things. What could have been a major set back was quickly resolved and we were back on the road. Highly recommend this business!