Do not buy a used vehicle here. Do not use the service department here. Our experience with Central…read moreMaine Toyota was unbelievably unprofessional, lazy, and not up to safety standards. I would not recommend anyone go here. Save yourself the nightmare, and drive to Augusta. For the nitty gritty of what we went through, read on: We bought a certified used Toyota here, it was a harder to find model and we really liked it, but knew during the test drive that it needed an alignment. We worked with the sales rep to have the service department give it an alignment and full look over before the final purchase went through. The alignment either didn't happen or didn't do anything, though they assured us that it did. So, the next day after purchasing, we were on the phone to set up an appointment the following week for another alignment. My husband drove the new vehicle out of state (instead of taking his work truck) and the window was smashed! Joy. Since we had to bring it back in for service, I called and was quoted for a window replacement. Seems okay, right? Well, this dealership up-charged us to CLEAN UP the broken glass and refused to include that in the service of REPLACING a shattered window... which I've never heard of ever. So bring your shop-vac with you! And on top of that, they had our car in the shop for a FULL WEEK to figure out the "alignment issues" we called everyday to find out when we could get our brand new vehicle back and each person on the line had no idea of the status of our vehicle. Finally we were told it was a caliper and it had been replaced and was good to go. But guess what? The car drove worse than before, squirley all over the road, the steering shaft cocked at all times, and pulling you into a ditch anytime you press on the brake. So, we immediately brought it to a different Toyota dealership, and within 30 minutes their service department noted that not only did we need BOTH calipers replaced we also needed the entire steering shaft replaced and guess what else was needed... AN ALIGNMENT. Oh and the cherry on top, was that the caliper Central Maine Motors put on our certified Toyota with a Toyota warranty (that they gave us!!), was an after market part. How can you say you solved the problem? And how could you in right mind sell us a certified Toyota that does not in fact met Toyota Certified standards?! There has been no apology, refund or accountability from anyone at this dealership. Oh and last thing, that really grinds my gears -- the gaslighting comments made from multiple people here is a sure fire sign that it's a shady business. Asking if we've ever driven an off-road vehicle before since we may not understand "what it feels like" implying again that nothing was wrong with the vehicle they sold us. And the sales rep asking me, a woman, if I could "handle driving this type of vehicle" when I had already explained my previous vehicle was the exact model of this car, but a truck.

I recently purchased my used RAV4 hybrid here and I am very happy with the purchase. The start of…read moremy experience at Central Maine Toyota was slightly rocky, but once I worked with Lance Libby, I had a great experience. I highly recommend him if you are looking for a sales representative here. When I first stopped by, a sales rep named Chris worked with me, but he was not very knowledgeable about the models or inventory Central Maine Toyota had in stock. He also didn't listen very well when I described what I was looking for, wrote inaccurate notes during our interaction, disappeared several times for no explained reason, and didn't have open body language. He seemed to be much more interested in talking about trucks than SUVs. I knew that he would not be a good fit for me, so I was hesitant to go back to CM Toyota, even though their inventory interested me. After shopping elsewhere, I decided to give it another shot here and the second time I worked with Lance. Lance listened well, wasn't pushy, and created a relaxed and friendly environment. He answered my questions but also gave me space. I also didn't feel questioned by him, he let me describe myself and my car needs rather than trying to figure that out for me. When I called to ask a quick question on Lance's day off, a rep named Dave "answered" my question. He was fairly arrogant and pushy, giving me information that I later learned was incorrect and he encouraged me to put down a deposit on the vehicle I was interested in instead of waiting to work with Lance. Luckily, when Lance was back, I stopped in again and put the purchase into motion. I was able to complete everything on my timeline and exclusively on the days Lance was working after that. I was not rushed and I was able to get what I believe was a great deal for both of us. I ended up being very happy with my purchase! So I recommend going here, especially if you are shopping for used vehicles, because their inventory is better than most other dealerships. The management is motivated to meet their customers budgets and create good relationships with their customers. I would just recommend that you select a sales representative who is a good fit for you because there seems to be a drastic difference in their approaches and experiences.

I was on a 17 hour trip in Maine and got off the interstate in Waterville Maine for gas. As I was…read morecoming down the off ramp, both of my mufflers fell off at the inlet. After gassing up I saw an Advance auto and decided to see if I could do a quick and temporary fix on the exhaust. Angel and James were both ready and willing to assist with my parts needs to repair my exhaust. I had minimal tools but was able to get it slid back together well enough to get me back to Burlington VT without going deaf. Angel and James are part of a great team in Waterville and should be commended for their great service.

Love being able to order on line get great discounts and pick up in store…read more Staff are always happy to help

This would be a one star but I really like Mike Lubier. He sold me my charger a couple years ago…read moreand I really liked his professionalism. Unfortunately he will not have my business in the future because of this problem. On the other hand, I have had quite a bit of a fiasco with their service department. The Ram that I bought from them in August had a starter issue and I called them to bring the truck to them and they said they couldn't get me in for 3 weeks. This is in the middle of the winter and I have a 200-ft driveway with a plow on my truck. I could not wait so I went to Darlings in Newport RAM and had them repair the truck for me the next day. Next thing you know I get a bill for $881 from them saying that Chrysler Ram in Waterville will not release the tie back. So I called and made sure that everything was good to go and the service manager named Eric Davidson told me multiple times that it was good to go and it was not evidently because Ram in Newport says that they have a lock on this tie back. Now I am constantly getting bombarded with invoices from Ram in Newport telling me that I owe them that money where this was covered under the $7,000 warranty that I bought for the truck. I left a specific message for him ( Eric Davidson) and he did not respond This is the outcome of that

From the owner: Visit Central Maine Chrysler Jeep Dodge Ram for all of your Maine Jeep, Dodge and Chrysler needs,…read moreoffering new and used cars and professional auto service and repair to customers from all over Maine.

I had brought my 2013 Fiesta in which was to fix a recall on the fix of a previous recall. The car…read morewas also being noisy and starting to act up and we had mentioned that as well when we made the appointment. Now when I say "acting up", search "Ford Fiesta Transmission" and you'll see the problems this and many others with the PowerShift Transmission have endured. The recall was never mentioned in any of the return paperwork and I was still charged for them to tell me my car acting up was likely due to the transmission. The solution was they needed to take the car apart to look at it for X amount of hours at X amount of dollars. Or they told us we could pick from all the cars for sale too but we won't give you a trade in offer until you find a car you like. Today I received ANOTHER notice reminding me that my recall had not been fixed yet (confirming my suspicions). Other Ford dealerships (even Ray Haskell Ford) have worked on and patched the other issue at no charge in the past. I have ALL my paperwork confirming this... I don't know why this time was different? The shuttle was in Augusta so we told them to call us when the shuttle returned but never received a phone call. and The waiting room was at a limited capacity due to COVID and we were unable to sit inside. Ended up walking 7 miles home... Luckily for us, many coworkers, friends and family have been purchasing cars and we've convinced them so steer clear of you. It's a Hassle dealing with Haskell.

Bought my Ford here. Wonderful people excellent service would buy another vehicle at Wray Haskell…read moreFord

Service department and counter outstanding people. Replaced windshield wiper and able to find hard…read moreto get spark plug for Weedwhacker. Veterans discount also thank you so much

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