We took my wife's new SUV to VIP in Waterville for a plug as there was a small nail in the center…read moreof the tread they said that they could plug the tire we went back to get the car an hour or so later and drop my wife off and she came back to the house and showed me the receipt and they charged her $60 to put a plug in the center of the tire when I had already found the hole and marked it for them anywhere else a plug would cost between 8 and $15 they charged us for the plug and then another 40 something dollars for labor when it says a tire repair is a flat rate we will never return to VIP as they have done this before in the past !

The Waterville VIP garage crapped the bed so to speak, when I showed them the flat tire (a screw…read morepuncture). They immediately, in less than 5 seconds, assured me that the flat was not repairable, and the tire needed replacement. He said he could put some air in it, if it wasn't too bad. I declined, before he could give me the price for 4 new all season tires. I guess $600 would be their price About 5 minutes later, I went to my dealer brand's garage, and the garage specialist put on his coat, gloves, repaired the hole, in less than 8 minutes, and pulled out a small nail, also present, but had not made its way through, unlike the first, filled the tire. Because I was out of town, the repair was FREE he told me. I took the spare wheel off, but the repaired one, and I drove back home, 5 hours later. The brand is always better than independent garages.

I was on a 17 hour trip in Maine and got off the interstate in Waterville Maine for gas. As I was…read morecoming down the off ramp, both of my mufflers fell off at the inlet. After gassing up I saw an Advance auto and decided to see if I could do a quick and temporary fix on the exhaust. Angel and James were both ready and willing to assist with my parts needs to repair my exhaust. I had minimal tools but was able to get it slid back together well enough to get me back to Burlington VT without going deaf. Angel and James are part of a great team in Waterville and should be commended for their great service.

Love being able to order on line get great discounts and pick up in store…read more Staff are always happy to help

This review is of the AutoZone in Palmyra…read more My power driver's seat somehow became stuck in a much-too-far-forward position as I was making my way through Maine, en route to Montréal. On a whim, I stopped at the Autozone, where they advertise "free advice." The employee I spoke with offered to come out to the car to take a look, and had pinpointed the problem within a few minutes. A small button-cell battery had somehow gotten into the rail on which the seat moves. He fished it out and all was well again. I offered him a $20 bill but he wouldn't take it even on my third and fourth tries. He just kept smiling and telling me to spend it on ice cream for me and the kids. He didn't make any money for Autozone with this, nor for himself, but he made a traveling family very happy and relieved. So we sing his and the company's praises!

INCREDIBLE CUSTOMER SERVICE!!…read more Renata & Brad were incredibly helpful when my car's battery died! They helped me select the right battery for my car and later install it. They went out of their way to help me install the battery after the store closed! I had already tried AAA and jump starting the vehicle to no avail. The car alarm simply would not shut off when I tried jump starting the car earlier. Renata and Brad quickly and professionally changed the battery and stopped the alarm from going off, after hours at my college! They refused to accept any additional payment and did an excellent job. I would highly recommend the Waterville AutoZone & Renata & Brad's service.

Unprofessional. Will NOT return calls or contact a customer about a vehicle. I am supposed to be…read morebuying a car from him and have been lied to twice about when it will be in. I had to call him to find out it had not arrived on those two dates, he never called me. On the third date, I called and got voice mail. I left a message but no call back! He apparently doesn't trust any of his employees, especially anyone who can help out with office tasks like answering the phone, returning calls or even taking payments for anything. He makes ALL of his employees go to lunch at the same time so he closes the shop for an hour in the middle of the day also.

For the past seven years I have used Euro-K for whatever my 2004 VW Golf TDI needs to live her best…read moremiddle aged life. Anytime I've had an issue, I've called and been able to get maintenance scheduled and taken care of quickly. I feel that I have always been charged fairly and trust they won't sell me something I don't need. I travel a lot and they have been accomodating when something has come up, like needing to leave my car a few days longer or drop it off after hours. Highly recommend. Will be using them for many more years.

Do not buy a used vehicle here. Do not use the service department here. Our experience with Central…read moreMaine Toyota was unbelievably unprofessional, lazy, and not up to safety standards. I would not recommend anyone go here. Save yourself the nightmare, and drive to Augusta. For the nitty gritty of what we went through, read on: We bought a certified used Toyota here, it was a harder to find model and we really liked it, but knew during the test drive that it needed an alignment. We worked with the sales rep to have the service department give it an alignment and full look over before the final purchase went through. The alignment either didn't happen or didn't do anything, though they assured us that it did. So, the next day after purchasing, we were on the phone to set up an appointment the following week for another alignment. My husband drove the new vehicle out of state (instead of taking his work truck) and the window was smashed! Joy. Since we had to bring it back in for service, I called and was quoted for a window replacement. Seems okay, right? Well, this dealership up-charged us to CLEAN UP the broken glass and refused to include that in the service of REPLACING a shattered window... which I've never heard of ever. So bring your shop-vac with you! And on top of that, they had our car in the shop for a FULL WEEK to figure out the "alignment issues" we called everyday to find out when we could get our brand new vehicle back and each person on the line had no idea of the status of our vehicle. Finally we were told it was a caliper and it had been replaced and was good to go. But guess what? The car drove worse than before, squirley all over the road, the steering shaft cocked at all times, and pulling you into a ditch anytime you press on the brake. So, we immediately brought it to a different Toyota dealership, and within 30 minutes their service department noted that not only did we need BOTH calipers replaced we also needed the entire steering shaft replaced and guess what else was needed... AN ALIGNMENT. Oh and the cherry on top, was that the caliper Central Maine Motors put on our certified Toyota with a Toyota warranty (that they gave us!!), was an after market part. How can you say you solved the problem? And how could you in right mind sell us a certified Toyota that does not in fact met Toyota Certified standards?! There has been no apology, refund or accountability from anyone at this dealership. Oh and last thing, that really grinds my gears -- the gaslighting comments made from multiple people here is a sure fire sign that it's a shady business. Asking if we've ever driven an off-road vehicle before since we may not understand "what it feels like" implying again that nothing was wrong with the vehicle they sold us. And the sales rep asking me, a woman, if I could "handle driving this type of vehicle" when I had already explained my previous vehicle was the exact model of this car, but a truck.

I recently purchased my used RAV4 hybrid here and I am very happy with the purchase. The start of…read moremy experience at Central Maine Toyota was slightly rocky, but once I worked with Lance Libby, I had a great experience. I highly recommend him if you are looking for a sales representative here. When I first stopped by, a sales rep named Chris worked with me, but he was not very knowledgeable about the models or inventory Central Maine Toyota had in stock. He also didn't listen very well when I described what I was looking for, wrote inaccurate notes during our interaction, disappeared several times for no explained reason, and didn't have open body language. He seemed to be much more interested in talking about trucks than SUVs. I knew that he would not be a good fit for me, so I was hesitant to go back to CM Toyota, even though their inventory interested me. After shopping elsewhere, I decided to give it another shot here and the second time I worked with Lance. Lance listened well, wasn't pushy, and created a relaxed and friendly environment. He answered my questions but also gave me space. I also didn't feel questioned by him, he let me describe myself and my car needs rather than trying to figure that out for me. When I called to ask a quick question on Lance's day off, a rep named Dave "answered" my question. He was fairly arrogant and pushy, giving me information that I later learned was incorrect and he encouraged me to put down a deposit on the vehicle I was interested in instead of waiting to work with Lance. Luckily, when Lance was back, I stopped in again and put the purchase into motion. I was able to complete everything on my timeline and exclusively on the days Lance was working after that. I was not rushed and I was able to get what I believe was a great deal for both of us. I ended up being very happy with my purchase! So I recommend going here, especially if you are shopping for used vehicles, because their inventory is better than most other dealerships. The management is motivated to meet their customers budgets and create good relationships with their customers. I would just recommend that you select a sales representative who is a good fit for you because there seems to be a drastic difference in their approaches and experiences.

If an automotive location that takes pride in being a tire store but has no ability to take lug…read morenuts off a rim, not once but twice, and we went elsewhere both times and they had no problems removing them, I can only guess they have no clue what they are doing. If it was just once, I let that go angrily, twice is an abomination. I will never buy anything automotive from Walmart again. I will also tell everyone I know to avoid Waterville tire service there, it is a joke

We had Kim's Service transport our car to Augusta from South China and we were very pleased. Not…read moreonly good service but also very helpful staff.

such great service received from Kim's Garage and towing. Thanks to Kim's crew!!!! We needEd new…read moretires and we were able to get four new tires within a short time!!!!

Horrible customer service. They DO NOT stand by their products. Bought a battery and it failed…read morewithin a year and they said they would not replace.

Excellent service, friendly and quick! I called them desperately seeking 2 used tires for my car…read moreand the lady told me she would hunt around and see what she could find and call me back. She called me back within an hour and said she found two of them for $100 and that she would hold them for me. I went in later on that day and they put them on for me and the customer service was wonderful! I would recommend them to anybody. I also had needed a new battery for my car last winter and they had one at a reasonable price and installed it quickly and had me on my way. I had checked two or three other places and could not afford the battery at the other locations but New England Tire had one that I could afford and it was such a relief. Also there waiting area is very relaxing and inviting.