My local go to over the AutoZ's and Advanced. Neil's counter people know parts and as a retired…read moremechanic that's important. Quality parts and fluids carried and usually in stock. They get a lot of business from independent mechanics and local shops but I've never had too long of a wait. Call ahead and they can set your parts aside for when you get there. I've mostly bought domestic car/truck parts from them GM, JEEP, and Toyota when I had my 4Runner. I'd recommended it and I know a retired worker from one of their sister stores in DC who vouches for the stores as well.

They have great service. We needed a turbo for a international 4300 truck. The part was not…read moreavailable even at the dealership and we needed the part Asap. They were able to find one in stock for us and we got it same day. Our truck was back in the road immediately. Thanks you

Great placed to find used auto parts. If they don't have it they will search the area for places…read morethat does have it for you!

Terrible customer service Whoever runs the phones rushes you…read moreoff the phone Says he'll get you info on parts you need and never calls back. You call back and the phone ether gets put into a loop or they pick up just to hang up. Go somewhere else if you want good customer service

The worst auto shop in the dmv area wasted 2 weeks of my time and gas dealing with these people…read more Ordered a part kept coming broken 2 times then I advised them to check it before it leaves the warehouse.after the part came i drove 45min there to get the part I asked the worker to check if its the right part on my car he said yes .so I took the part to the body shop it was wrong. I wasted my time and the body shop time and money. So I called them to let them know the part was wrong so they ordered another one . I drove another 45min there something told me to check the part before I left .surprise surprise wrong shit again. How can you order two of the same wrong part twice. They dont care either just there to collect money and give wrong parts to people.

Awful awful awful customer service. If you want to be treated like crap go here!!!! They act as if…read morethey are providing free service. So rude over the phone.

I ordered bumper and quarter panel at this store and was promised it will be delivered in two days…read more Based on this and promise it'll be there in two days; I paid and took almost four days to deliver quarter panel, but bumper was defected (torn one) which my mechanic won't accept. The guy who sold (BOBBY) kept making lots of excuses from no staff to he's ordered the bumper and now it's 10th day still don't have my bumper and my car sitting in the garage because of this problem. I have called numerous times and went in person twice---really lost more in time and convenience. The service is below standard and the person who's handling it always end up in argument because he's always kept me in waiting. I even asked to return my money which he refuses simply due to their problems and not mine. I never recommend this auto part as what they will tell you and what you get are totally opposite not to mention very condescending way of communication.

This is my go-to auto shop. I do not know nothing about cars, like literally no knowledge about…read moreanything (I let the men in my family deal with things car related). I feel very comfortable and safe knowing that when I do need things for my car, I can come to this location and they will assist me. The staff here are very helpful. I came around 20 mins before closing and they were in the counter ready to help. I have multiple cars so I come here often now. I'm glad we have this place in the community that is here to assist! (HUGE plus that the majority of the people working there are bilingual, which is very much needed in this community.)

The reviews here are full of haters. I had a tremendous experience here with all the employees. All…read moreextremely helpful. It was my first time replacing my cars oil. I bought all the items I needed but I was having trouble for like an hour getting off the drain plug bolt. I kept going back in and out of the store trying to make sure I had the right size wrench to take off the bolt but the issue was is that my mechanic (who definitely doesn't want me working on my own car) tightened the hell out of the bolt with an impact driver so I couldn't get the damn bolt off. It was frustrating but I didn't say anything to the staff. The girl with the red bangs was super nice and decided to come out and help me. A friend of hers was close by and he literally took the plug out for me and helped me figure out which oil filter socket to buy to take out the existing oil filter which ALSO was screwed in super tight. All in all it was tremendous service. I was there for like 3 hours frustrated trying to simply just change my oil, they saved the day for me. Every single employee helped me without me even asking. All friendly. All nice. Whoever has a bad experience here probably has a bad attitude and is themselves a prideful person. It goes a long way when you are humble but no you want to be a dick and give everyone else a hard time. Everyone here deserves a raise.

This review is a warning to customers to check their parts before leaving the store. I bought two…read moresensors on 12/22/2025. I only used one, which was the pressure sensor, and I did not use the temp sensor. I never took it out of the box, not even to look at it (big mistake). On January 2, 2026, I took the sensor back for a refund. I was told it had been used and could not be returned. I told him it was never used or opened. He showed it to me, and it appeared to have smudges on it. I did not use it or take it out of the box because it was not needed. I returned it in the same condition it was sold to me. It's the first paid lesson for the New Year. Check your boxed parts before leaving the store. Even if you don't know what you are looking at.

Small little shop in the cut near a craft store I always go to. Happen to see them and thought…read morelet's give them a try. Sure glad I did. Super friendly and quick. I was in and out in an hour. Was able to walk to Vigilante while my car was getting oil changed. Will be back! There is a coupon if you check in on YELP! So make sure you do.

I own a Toyota Venza. I was looking for a new auto repair shop. My previous shop had closed and…read morethe mechanic had passed away. Searching the internet, I read the reviews for Mr. Carlos and K&W Auto Repair. I went there last week, and guess what? The reviews were awesome AND they were TRUE! So...I am adding my review on this site. Here's what I experienced...Great customer service. Great turn around time for repairs. Fair pricing. I recommend them highly.

Don't expect anyone to help you willingly in the store. There's a cash register right at the door,…read morewhich is where you would expect to be able to ring things up or find an employee if you have any questions. But you would be mistaken. You and the other customers however will have plenty of company as you all accumulate in that same area, expecting to be able to conduct a normal transaction. But eventually, one of you will have to depart from the group (and probably sacrifice your place in line because the employees don't care who came first) in order to go track down someone who works there and try to distract them from whatever is more important than what they're supposed to be there for: selling auto parts, which, last I checked, involves being able to pay for the item and leave the store in a reasonable amount of time. Or, first asking a question in order to make sure you're buying the correct product for your specific vehicle, and then having that person available to actually buy it instead of having them walk away randomly within 2 seconds, so you have to go find them again across the store to actually pay for it. To the employees: If you have severe ADD, maybe don't work in customer service or in any retail capacity whatsoever. And to the management: please stop hiring people with ADD to help your customers. Give them a job in the back somewhere and get someone capable to man your registers.

This store sucks. They need some help seriously in this store. I checked in today and I wasn't…read moregreeted by any staff. I am wandering down the aisles trying to find what I need for my vehicle. Of course after about 20 mins I'm at the back desk, the employee was engaged to the phone. OK fine went to the front of store, same stuff. Then when the employee finally ask me what can I help you with, I tell her , she goes to the back to find it and never returns. The first employee in back is moving to the front to drop an item off and them ask what I need..I told her employee was supposed to be getting it. She then ask me for the make and model for my car. I sighed gave it to her again. This time they saying they don't have it and would have to order it. So in total I came in at 11:11am and it is now 1143am and I waited that long for them just to tell me they dint have what I'm. Looking for. Waited damn near an hour. Really? Not cause they were trying to locate it but because they don't have any workers here. Don't go to this place.

I bought a socket set because I wanted to change my battery on my own this time. I went to this…read moreAuto Zone and the gentleman who assisted me told me he could install it for me. I hadn't told him that I bought the socket set. His name is Drew. When he was almost done with the installation, I showed him my new socket set that I had ordered on Amazon. Drew pointed out to me that the extension bar was too short (so I will get a refund from Amazon). Drew was wonderful and is the quintessential example of what great and conscientious customer service looks like. And this is coming from someone who places a premium on customer service, and knows great service is too often than not, very hard to find. So if you go to that Auto Zone, I'm sure you won't be disappointed if Drew is assisting you.

Thank you so much for the excellent customer service from Steven and Seth! They went over and…read morebeyond to help me with a light issue. I love when I can walk into a store and get the help I need! The entire store was warm and welcoming they gave the same treatment to everyone! Shout out Anderson as well.